QA - Search results(49 vacancies/1)-Region : Europe

Service Delivery Manager

Ref. : 1000008783
Home Based
Other
Service Delivery Manager – Apprenticeships (Service Delivery) Location: Home Based - with travel required as per customer/internal requirements FIXED TERM CONTRACT - 12 Months About the role: As a Service Delivery Manager, you will serve as the trusted advisor and primary point of contact for QA’s largest customers, ensuring the successful delivery of learning and apprenticeship programmes. Your role will involve representing the customer’s voice internally, collaborating across multiple service lines, and driving service excellence aligned with customer talent strategies. You will drive Service performance across customer contracts, lead the provision of MI and provide ownership across complex escalations. You will also lead on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives. Key Responsibilities: Build and maintain strong relationships with senior customer stakeholders, act as a trusted advisor, and ensure alignment between learning programmes and customer talent strategies. Manage KPIs and contractual commitments across your customer portfolio and proactively mitigate risks to ensure successful Apprenticeship outcomes. Serve as the primary operational point of contact for your customer portfolio within QA, fostering collaboration across service lines and internal teams to meet customer expectations and deliver integrated solutions. Drive process enhancements, monitor programme outcomes, and report on progress, using insights to identify improvements and demonstrate value delivered. Support the wider function, contribute to a high-performance culture, and ensure work is well-organised, aligned with QA goals, and escalated appropriately when needed. Your Benefits: 27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications. We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require. If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps. QA is headquartered in London & New York. Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
HOMEBASED

Business Analyst Apprenticeship Coach

Ref. : 1000008809
Home Based
Other
Business Analyst Apprenticeship Coach Fully remote QA are the market leader in technology learning & apprenticeship solutions. Our new way of learning draws on both digital and live methods, so you'll have the chance to set your mark through a variety of channels. Digital learning is continually growing and evolving, and we've only just touched the surface of what's possible. We're actively making a difference in other people's lives, and you will be at the heart of that. Our culture echoes this positivity, we know that collectively our ideas will revolutionise learning. We work with the world's biggest brands & companies to give them the competitive edge in the digital world of today. As a Digital Learning Consultant you will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme. Key Responsibilities: Coach and support a case-load of learners through their cyber apprenticeship Collaborate with our internal Learning Specialists and course developers to ensure learners successfully achieve their apprenticeship programme on time. Provide clear and detailed written feedback on learning activities and goal completion Support learners online across a variety of modules specifically helping them apply their skills to their current job roles. Skills and Experience Recent industry experience in a BA role (min 5 years) Business modelling and data modelling experience Excellent research and analytical skills Investigation techniques and requirements engineering knowledge and experience Experience in stakeholder management Analysed the structure of a business to determine how it operates and determine its objectives Understanding of the business analysis fundamentals User acceptance testing knowledge and experience
HOMEBASED

Apprenticeships Skills Coach

Ref. : 1000008197
Cheltenham
Gloucestershire
Apprenticeships Skills Coach Cheltenham – hybrid, 3 days in the office You will be supporting and coaching a group of learners working towards the successful and timely achievement of their programme. ** This role requires you to hold and maintain SC or DV clearance as part of your role ** Role Responsibilities: Coach and support an agreed caseload of learners in smaller organisations and corporate environments Work with internal Skills Coaches, Learning Specialists and Quality Assurance Consultants to ensure learners successfully achieve their apprenticeship programme on time Support learners across a variety of modules specifically helping them apply their skills to their immediate job roles Observe, review and provide feedback on evidence produced by learners to ensure it is of the appropriate standard to reflect the learner’s knowledge, skills and behaviour and meet the needs of the Awarding Organisation Adhere to and apply quality assurance procedures when reviewing all components of the standards/framework to minimise referrals and meet deadlines Your Experience/Skills: Passion and enthusiasm for helping learners to succeed Flexible, resilient and pro-active approach Ability to work independently and collaborate within the wider team Forms appropriate relationships with those you collaborate with Is committed to demonstrating the organisations values and behaviours in your work
E1W 1UN

Client Relationship Manager

Ref. : 1000008736
London (International House)
London
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: London Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. A ‘day in the life’ of a Client Relationship Manager Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets. Sounds great, doesn’t it? And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
E1W 1UN

Senior Talent Acquisition Partner - Commercial

Ref. : 1000008811
London (International House)
London
Role: Senior Talent Acquisition Partner Location: London - Hybrid (2 days in the office) Competitive Salary + Bonus Role Summary As a Senior Talent Acquisition Partner, you will be a strategic advisor and talent expert, leading the end-to-end recruitment process to attract, engage, and hire top talent. Leveraging your deep industry knowledge and market insights, you will collaborate closely with business leaders, senior stakeholders and managers to drive recruitment initiatives that support the company’s growth. Your ability to build strong relationships, provide consultative guidance, and manage complex hiring needs will make a direct impact on QA's organisational success. Role Responsibilities Be the first point of contact and brand ambassador for QA, using your understanding of our business areas, especially within Sales and Commercial, to passionately communicate our mission, purpose, and growth goals to prospective talent. Leverage your experience in high-volume B2B and SaaS sales recruitment to proactively source exceptional candidates across a wide range of channels (e.g. social media platforms, job boards, professional networks, and innovative sourcing techniques), always staying ahead of market trends. Own and deliver the full end-to-end recruitment life cycle for commercial roles across the business from briefing and sourcing through to selection, offer management, and on boarding. Act as a trusted recruitment advisor and process expert while ensuring all candidate and hiring manager interactions are effectively managed through our Applicant Tracking System. Take the lead on recruitment projects focused on talent attraction, process optimisation, and recruitment marketing with a commercial edge. Provide clear insights into recruitment performance, sharing actionable data such as time-to-hire, cost-per-hire, agency spend, and conversion metrics like probation pass rate. Your Experience/Skills Experience working within internal recruitment in a fast-paced organisation with high volume roles and multiple priorities with a desire to grow and develop Experience recruiting within tech or commercial business areas and/or the training industry would be an advantage A genuine interest in building strong relationships with internal stakeholders, candidates and external suppliers Experience and practical knowledge of utilising Applicant Tracking Systems, LinkedIn Recruiter, Reed and other recruitment tools Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods Excellent organisational and time management skills
E1W 1UN

Finance Team Supervisor

Ref. : 1000008793
London (Rosebery Avenue)
London
Finance Supervisor, London Campus QA Higher Education, fulltime, Mon-Fri 9am-5.30pm Are you experienced in Leading Successful Teams, with a background in Credit and Income? Are you looking to progress in a Fast Paced, Vibrant and Rewarding organisation? Then we have the role for you, read on to find out more. About our role: As Finance Supervisor, you will be leading a small and busy team across multiple locations, managing the end-to-end revenue collection process for QA Higher Education, overseeing four distinct sales ledgers linked to key education partners. You will play a vital role in maximising cash flow by prioritising debt collection, issuing instalment plans, and ensuring timely Student Finance England approvals. Here’s a flavour of what’s involved: (click through to read the JD) Responsibility for revenue creation and collection across four individual sales ledgers/partners, ensuring timely and accurate reconciliation. Deliver key financial reporting and analytics to senior management, providing insights to support strategic decision-making. Manage high volumes of both face-to-face and remote (phone/email) communications with internal and external stakeholders. Supervise three direct reports across multiple locations, providing guidance, support, and performance oversight. Prioritise collection of outstanding revenue, issued instalment plans, and followed up on Student Finance England (SFE) approvals to reduce risk and maximise cash flow. Assist the Credit Manager with day-to-day operational activities, including process improvements and workflow management. Bring your experience: Proven high level communication skills. Experience of using CRM and accounting database desirable. Understanding of Microsoft office systems and basic level competencies Database management experience desirable. Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #income #credit #finance #audit #customerservcie #education #London #LifeAtQA
EC1R 4TF

Lecturer in Business Newcastle

Ref. : 1000008694
Newcastle (NU Pathway)
Newcastle
Lecturer in Business QA Higher Education Newcastle, based onsite Northumbria University Face to face, must be able to commute to Northumbria University, Newcastle Sessional contract Are you an experienced Lecturer in Business, with experience in teaching general business curriculum, looking for an associate contract within a dynamic organisation where you can be proud and feel rewarded for contributing to student success? If so, we have an exciting opportunity within the QA Higher Education (QAHE) Pathway College embedded in the campus at Northumbria University, Newcastle. The Pathway is focused on delivering a high-quality student experience to achieve academic success and to help us realise this aim we are seeking a passionate Business lecturer/module lead to join us. A little more about the role: As a Lecturer, you will contribute to the face to face teaching of Business subjects at level 3, 4 and 6. In addition, you may be asked to be a module leader where you will be required to guide and support international students in order to develop their knowledge and academic skills enabling them to successfully progress into Northumbria University. If empowering students to reach their full potential appeals to you…. Apply today! What you’ll get up to: Plan, prepare and deliver learning across the programmes delivered at the Pathway College. Provide academic and pastoral support to students, responding promptly to all queries and being available during work hours. Complete any administration required, including registers, student feedback, progress monitoring, and inputting and monitoring results on your modules. What you’ll bring to the team: Please see the attached Job Description for our Lecturer role. Minimum Undergraduate qualification in a Business related subject is desired, preferably Postgraduate. Ideally you will have worked with international students at level 3 and/or 4 and have a strong interest in the development and transition of learners into level 4 and 5. A little more about us: QAHE works in partnership with Northumbria University to manage and deliver its International Foundation Programmes (IFP) and International Year One in Business as well as the Premasters in Business. Successful completion of the IFP programmes allows entry onto a range of Undergraduate programmes at the University. The International Year One allows entry into level 5. Premasters level 6 allows entry into level 7. Equal Opportunities At QAHE, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will be required to undertake the Enhanced DBS Check #business #lecturer #highereducation #newcastle #northumbriauniversity #phd #masters
NE1 8ST

Recruitment Consultant within Education

Ref. : 1000008712
London, Manchester or Birmingham
England
Recruitment Consultant within Education QA Higher Education, London OR Birmingham based. Hybrid working, fulltime & permanent opportunity. Are you a motivated, results-oriented SALES professional, perhaps with a passion or interest in education. Our role would suit an existing recruitment consultant or salesperson looking for a rewarding and lucrative opportunity, hybrid working in a growing and ambitious commercial company and vibrant team. We are currently recruiting for an exceptional Sales individual to convert warm leads from potential clients (UK & International students) to come study with us on our undergraduate or postgraduate programmes here in the UK. Our campuses are in London, Birmingham & Manchester The successful candidate will excel at building meaningful relationships, thrive in a dynamic, fast-paced environment, and consistently meet or exceed realistic sales targets. You will play a key role in driving growth by converting new business opportunities, nurturing relationships, and delivering tailored solutions to our potential students. We work in partnership with universities and education specialists to provide learning opportunities and support our students to fulfil their potential. Here’s some of what’s involved: (please click through for the full JD) Work closely with Head of Sales to support marketing and recruitment strategies. To provide first class customer service to our university partners and students Have a thorough understanding of all products and assist in identifying new channels and student recruitment opportunities. Report on sales activities and recruitment/application numbers. Assist with planning, engaging, developing and growing sales channels. Plan and attend relevant sales events. Manage sales pipeline and student databases effectively. Support with Marketing and Business Development events. Bring your experience: High level of business acumen Track record of success in sales environment Track record of success in sales conversion calls Experience in using a CRM system. Track record of working in a customer facing environment A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #highereducation #businessdevelopment #newbusiness #sales #studentrecruitment #qahighereducation #LifeAtQA #London #birmingham
B3 3PL

Digital Learning Advisor

Ref. : 1000008666
Home Based
Other
Digital Learning Advisor Remote (ability to come to a QA office with advanced notice) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a Data Technician level 3 apprenticeship. Key Responsibilities: Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria. Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning Specialists to ensure learners receive feedback on submissions and responses to queries within SLA. Be available on Zendesk online chat during working hours and provide prompt responses to learner queries. Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area. Professionally engage with both employers and learners to update on progress and plan for realistic progression. Deal with customer questions and complaints in line with Company policy where appropriate. About you: Excellent verbal and written communication skills Ability to engage and motivate learners remotely Self-motivated with a customer centric focus Strong planning and organising skills Ability to solve problems using experience and knowledge to overcome barriers Desire to learn and develop Safeguarding QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including: an enhanced disclosure check Child Barring list check qualification checks online checks medical fitness identity and right to work All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview. We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
HOMEBASED

Junior Customer Success Manager

Ref. : 1000008722
UK
Other
Job title: Junior Customer Success Manager Location: London You will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets. Job Description: You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will be required to orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will be required to understand customers’ business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success). You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. You will need to embed yourself as a trusted/strategic advisor, advocate for customers and drive continued value of our products and services. About you: Proven track record or working with enterprise customers in sales type roles e.g. Account Management, Customer Success and Sales. A strong customer advocate with the ability and willingness to lead customer relationships and work with them to find solutions to solve business challenges. Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. Please find out more about us at https://www.qa.com/about/careers/
TBC

Publishing Specialist

Ref. : 1000008805
London (International House)
London
Job Title: Publishing Specialist London - Home based Competitive salary In your role you will improve the quality of QA's learning experience by proofing, editing and publishing our digital and printed content. Your role also involves uploading, reformatting, checking accuracy, and categorising content within our content management system and digital platforms. Your team is focused on ensuring accuracy and using plain English to explain complex technical topics in order to promote more effective and engaging learning content, as well as publishing content (both digital and printed) within project deadlines. Responsibilities: You will regularly engage with a number of key stakeholders including Content Authors, Curriculum Managers, Graphic Designers, Learning Architects, Learning Technologist and Instructional Designers. Publishing printed and digital content to project deadlines Completing proof reading and editing tasks on time Suggesting improvements to existing content in order to improve user experience Copy-editing text from multiple Content Authors & Instructional Designers to bring in line with the QA Style Guide & Tone of Voice guidelines, Passionate, Accessible and Storytelling - we tell real world stories to explain topics. Skills & Qualification: Excellent spoken/written English Language communication skills High quality of written English & really strong attention to detail Ability to focus on completing tasks in full & meet deadlines Experience in a content publishing or copy editing role Great understanding of core grammatical principles and English principles About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning. QA is headquartered in London and New York. Learn more at QA.com Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. #LI-GR1 #LI-hybrid
E1W 1UN

Senior Salesforce Administrator

Ref. : 1000008802
Home Based
Other
Senior Salesforce Administrator Remote We are seeking a highly skilled and experienced Senior Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for the ongoing management, optimization, and enhancement of our Salesforce platform. This role requires a deep understanding of Salesforce best practices, strong technical skills, and the ability to collaborate with various departments to support business processes and drive efficiency. Role Responsibilities: Salesforce Administration: Manage and maintain the Salesforce platform, including user setup, profiles, roles, permissions, and security settings. Customisation and Configuration: Customise and configure Salesforce objects, fields, page layouts, record types, workflows, validation rules, and process builder to meet business requirements. User Support and Training: Provide support to Salesforce users, troubleshoot issues, and deliver training sessions to enhance user adoption and proficiency. Integration: Manage and support integrations between Salesforce and other business systems, ensuring seamless data flow and process automation. Reporting and Dashboards: Develop and maintain custom reports and dashboards to provide actionable insights and support data-driven decision-making. Release Management: Plan and execute Salesforce releases, including sandbox management, testing, and deployment of new features and enhancements. Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures. Collaboration: Work closely with cross-functional teams, including Sales, Marketing, Customer Service, and IT, to understand business needs and deliver effective Salesforce solutions. Your Experience/Skills: Experience: Minimum of 5 years of experience as a Salesforce Administrator, with at least 2 years in a senior or lead role. Certifications: Salesforce Administrator (ADM 201) is required. Additional Salesforce certifications are desirable. Technical Skills: Proficiency in Salesforce configuration, customisation, and administration. Experience with Salesforce integrations. Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
LS10 1NE

Learning Designer, London Hybrid Working

Ref. : 1000008753
London (Middlesex Street)
London
Learning Designer QA Higher Education, London Based, Hybrid Working 12 month Fixed Term Contract Do you have a teaching background and enjoy designing and developing blended learning products ideally for higher education programmes? We have an exciting opportunity to be part of our growing business, generated by our expanding list of University Partners. We are student centric and very passionate about our contribution to our students’ success. Here’s some of what you will be doing: (please click through to read the full JD) You’ll design and develop interactive blended learning products for QAHE programmes. This will include the design, scripting and storyboarding of the digital learning components as well as production of the content in specialist software. You’ll need to build strong collaborative relationships with Subject Matter Experts (SMEs), members of the Learning & Teaching Team and other academic stakeholders to develop understanding of the requirements of the course content, its learning objectives, and the learners’ skills requirements. Collaborate with these key stakeholders to design high quality, engaging and innovative blended learning programmes for QAHE’s core products. Contribute to the design which integrate seamlessly with the live event and asynchronous stages of delivery. Storyboard and script digital learning content and assets by applying learning design and pedagogical principles to effectively develop learners’ skills and knowledge. Update and maintain course and content documentation, ensuring that it is accurate, version controlled, and quality assured. Bring your experience: Strong knowledge of educational theory and instructional/learning design principles. Understanding of different e-learning development techniques and methodologies - formal and informal Extensive experience of developing blended learning and e-learning learning solutions Experience working in a materials development environment, preferably related to online and blended learning Practical know-how on VLE/LMS content creation and management. Practical know-how on rapid learning authoring tools. What we’ll do for you: Being a learning business, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential. #teaching #blendedlearning #e-learning #instructionaldesign #articulate360 #london #highereducation #hybridworking #pedagogicalapproach
E1 7HT

Customer Support Administrator - Income Team

Ref. : 1000008749
London (Middlesex Street)
London
Customer Support Administrator within our Income Team London Campus, QA Higher Education Monday to Friday 8.30am-5pm OR 9am-5.30pm Permanent Opportunity About our role: Are you a customer focused administrator used to dealing with large volumes of calls along with dealing with customers face to face? Are you ready for a new and challenging opportunity within a busy & growing student income team. You might be an experienced call centre worker or customer service representative or perhaps a recent graduate looking for your first corporate opportunity. Your focus: As an administrator within our student income team you’ll assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. Bring your experience: Customer focused with good IT and computer skills. Strong literacy and numeracy skills: High proficiency in reading, writing, and mathematical tasks. Ability to perform under pressure: capable of working effectively under tight deadlines and in high-pressure situations. Detail-oriented and Methodical: demonstrated accuracy and attention to detail with a methodical approach to tasks. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #customerservice #administrator #london #student fees #LifeAtQA #highereducation
E1 7HT

Client Relationship Manager - Leeds

Ref. : 1000008688
Leeds (Brewery Wharf)
Yorkshire
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: Leeds - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to win new business and grow your account base by nurturing your existing customers. About you: You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Client Relationship Manager Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
LS10 1NE

Chief of Staff London OR Birmingham based

Ref. : 1000008781
London or Birmingham
England
Chief of Staff    QA Higher Education, London OR Birmingham based. Hybrid working with Travel. Are you a dynamic, determined, ambitious and ready to take on a stretching opportunity within a vibrant team? If you are an outstanding problem solver, passionate about improving education and looking for a varied challenge in a fast-paced, entrepreneurial environment, we would love to hear from you. Our Chief of Staff is a new role to support our QAHE Chief Operating Officer in the development, implementation and operation of the operational strategy and operating model. You can expect a varied role, working across projects, process and systems, where you will need to demonstrate insight and initiative as well as represent the COO. You will plan, coordinate and implement key strategic initiatives across QAHE ensuring full engagement and clarity on initiatives and activities across the business. Strategic Initiatives will be project based in nature focusing on projects of high importance to the COO and Executive team and strategic importance to the business and its stakeholders. Here's some of what’s involved: (click to review full details of the Job Description) The role is expected to manage multiple competing priorities: Designing and managing the business and governance cycle for QAHE including Exec, SMT and wider leadership meetings, All Hands, key workstreams and their regular meeting cycles Supporting governance and performance management of the organisation, including attending, setting agendas for and minuting key meetings Program Managing pieces of work directly, to supporting and communicating business-wide change and Strategic Initiatives. Thought leadership and external scanning for market and competitive insight as well as Higher Education policy to inform operational strategy. Supporting the COO directly to prioritise and manage workload, representing the COO in different meetings and with different audiences when appropriate. Develop the COO’s presentations and speeches for internal, external and partner meetings. Support the COO and Exec team in all aspects of external relations, including planning for and execution of key business events. Support workstreams directly as required, for example the Target Operating Model and Digital Transformation activity as these pieces of work reach critical points in their delivery. An ear to the ground for the COO and Exec team on company morale and culture, key people issues or communications challenges, for instance. #chiefofstaff #generalmanager  #MBA  #MBAgraduate #london #birmingham #qahighereducation

Lecturer in Digital Landscape/ Transformation/E Business - Level 7

Ref. : 1000008603
Manchester
Lancashire
Lecturer in Digital Landscape/ Transformation/E Business - Level 7 QA Higher Education – We have sessional / full-time positions. Mode of delivery: Face-to-Face (F2F) Location: On sight teaching at Manchester City Centre Campus Immediate Opportunity Are you an experienced Higher Education Lecturer in Digital Landscape/ Transformation looking for a flexible contract / full time position within a dynamic organisation, where you can be proud and feel rewarded watching our students succeed? We have an exciting opportunity for you to be part of our growing and expanding campus. We are student centric and passionate about our contribution to our students’ future ………come join us! Your focus: As a Lecturer your responsibilities will be, i Ensuring / supporting / managing students’ progression and academic achievement at Level 7. Planning, preparing, teaching modules both online and in a classroom, setting using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to our students and powering each student’s potential. Essential Criteria: Applicants are required to have: Teaching experience in HE in a full-time position. Experience of teaching Research Methods at Level 7 is an added advantage. Additional Requirements: You must hold a PhD or close to completing a PhD (12 months to completion) You must be in possession of a Masters’ degree in Digital Landscape/ Transformation or related subject areas. You may have a teaching qualification and / or HEA accreditation / membership, which would be a distinct advantage. Please Note: Candidates who do not meet the essential criteria will not be considered and need not apply. What we can give you: Access to innovative delivery methods, and exciting course material A chance to work with like-minded educational enthusiasts. A chance to share and learn delivery best practice and industry leading knowledge. Specialist coaching and support from your education leaders A little more about QA: We are career changers, and we believe everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will be required to undertake the basic DBS check. #phd #research #highereducation #manchester #digitallandscape #transformation #ebusiness #level7 #qahighereducation
TBC

Revenue Operations Specialist

Ref. : 1000008682
London (International House)
London
Role: Revenue Operations Specialist Location: London (hybrid) As a Revenue Operations Specialist, you'll be supporting our Sales Operations team in optimizing sales processes, managing sales data, and supporting the sales team, focused on a specific channel (sales team) for maximum impact. You will play a key role in ensuring that our sales, marketing, and customer success teams have the tools, data, and support needed to drive growth and you will be empowered to drive these changes. About the role: Ensure accurate and clean data across all systems, maintaining data integrity within the CRM and other operational platforms. Generate regular reports and dashboards to track KPIs and revenue performance, providing actionable insights to leadership teams. Help implement and refine revenue-generating processes, including pipeline management, forecasting, and deal desk operations. Identify areas for improvement and work with leadership to implement new strategies or tools to support business growth and efficiency. Analysing sales and marketing data to identify trends and opportunities for improvement, including the monitoring of broad pipeline improvement and forecast accuracy Your Experience: Experience within Revenue Operations, Sales Operations, or similar roles. Have experience collaborating across multiple departments within a structurally complex organisation Knowledge of sales and marketing automation platforms. A passion for data and the desire to drive improvement in business operations. Experience using CRM systems (such as Salesforce), marketing automation tools, and analytics platforms. Understanding of compliance regulations and legal requirements in the field of revenue management About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. We believe skills alone aren’t enough but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning. Please find out more about us at https://www.qa.com/about/careers/
E1W 1UN

Project Manager (Non Technical) London OR Birmingham based

Ref. : 1000008780
Birmingham (Louisa Ryland House)
Birmingham
Project Manager within HIGHER EDUCATION QA Higher Education, London or Birmingham based, initial 6 months fixed term contract. Hybrid working with some travel mainly to Birmingham and London. We have recently commenced a major piece of work for our business to apply to be OfS (Office for Students Regulator) registered, and we require the business to be OfS ready within the timescale set. We are seeking an experienced Project/Change Manager (non-technical) to support the project sponsor and lead the successful delivery of our complex project. You will play a pivotal role in ensuring programme excellence, strategic oversight, and stakeholder alignment across multiple teams. About our role:  As Project Manager you will support the programme, which will include a large degree of project management, supporting the 3 workstream leads with developing requirements and the consequent work packages, project planning, risk management etc, and ensuring the overall plan and project artefacts are pulled together to deadline. Alongside your experience of managing projects with successful & on budget outcomes, you will ideally hold a relevant Project Management qualification. Here’s some of what’s involved: (click through to view the full JD) Planning Working with the sponsor, workstream leaders and others to translate the requirements and activities into work packages and an overall project plan; Develop project scope, timelines, and budgets.  Organisation Coordinate tasks, resources, and teams to ensure project execution.  Communication Communicate project progress to stakeholders, including clients, team members, and management.  Resource Management Allocate and manage project resources, including personnel and budgets.  Problem Solving Identify and resolve issues that arise during the project lifecycle.  Stakeholder Management Manage stakeholder expectations and ensure their satisfaction. Drive All aspects of the project to ensure that it delivers best results for the business and is aligned to business needs in line with the agreed roadmap. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.  #qahighereducation #highereducation #projectmanagement #studentsupport #Birmingham #officeforstudents #OfS #projectmanager
B3 3PL

Degree Apprenticeship Coach (Digital and Technology Solutions)

Ref. : 1000008663
Home Based
Other
Degree Apprenticeship Coach (Digital and Technology Solutions) Remote/Home-based Are you looking for your next move in technical skills coaching and have some valuable degree apprenticeships experience? Or maybe you have a technical background in an IT Management role and feel passionate about coaching our learners to help them get the best out of their courses? If so, QA could be the company for you! We’re the UKs leading digital skills provider in the higher education field; experts in up-skilling and other talent needs for public sector and large enterprises. Want a supportive environment with flexibility promoting a good work/life balance? Don’t worry, we offer that too! What is my purpose in this role? Working within the QA Degree Apprenticeship team, you will be providing coaching and mentoring to our students to successfully complete their Degree Apprenticeship programme. What will I be doing? *You will be managing, with some guidance, a targeted number of learners throughout their learning journey *You’ll be encouraging learners to apply their newly acquired skills and knowledge in their day to day roles *You will also ensure learners have clear objectives termly to support their timely progression. *You’ll provide coaching via the appropriate methods to best support individual learner needs *You will be responsible for supporting learners through their learning journey to successful completion of their assessment *You will observe, review and provide feedback on evidence produced by learners throughout their Apprenticeship, to support completion of Work Based modules *You’ll also identify ongoing learners who are at risk of failing to meet the requirements of Gateway and assessment. *You’ll proactively communicate with the Academic team, via direct contact and system engagement as appropriate, at all times to ensure learner support & progression. What do I need to succeed? This role would be a great fit if you’ve industry experience within one of the below specialisms : Software Developer/Engineer/Tester (Software engineering) Data Specialist/Analyst (Data analytics) IT Consultant/Project Manager (IT operations/project management) Network Engineer/Consultant (Networking) Cyber Security Analyst (Infosec/cybersecurity) You need to hold a Masters in a related technical subject)
HOMEBASED

Follow us

Log in Candidate area

I already have a candidate area

Create candidate area

Menu Careers website QA

Jobs QA

Criteria selected:

Region :

Refine search

Industries/professions

Contract type

Location