QA - Careers website

Customer Success Manager

Ref. : 1000008857
UK
Other
Role: Customer Success Manager Location: London Your role will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate ability to lead, consult and advise clients on best practice and share industry knowledge. Key Responsibilities: You will manage a portfolio of enterprise and medium sized clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will also work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. About you: We are ideally looking for someone who has a solid track record in account management, customer success or sales ideally within the tech or education industry Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include the senior leadership team, Sales/New Business, Product, and Marketing Knowledge of consultative sales techniques, competitor landscape, managed services
TBC

Learner Retention and Career Coordinator

Ref. : 1000008921
Home Based
Other
Learner Retention and Career Coordinator Location-Remote About the Position: To engage in cross-departmental initiatives targeted at improving learner retention. Engaging with learners and communicating key findings to the wider business enabling QA to develop the tools, skills and information they need to enhance learner retention and overall experience on programme. Role Responsibilities: Provide information, advice and guidance to learners undertaking an apprenticeship with QA, this may be provided one to one or in groups Engage with learners across the apprenticeship journey to understand their experience and any risks to success Manage the relationship with stakeholders across the business, ensuring communication is clear and strong Monitor improvement and change initiatives to ensure agreed objectives are achieved and the intended business benefits are realised Identify common withdrawal and risk themes, ensuring the business has visibility to suitably address through improvement initiatives Identify improvement areas which will have a tangible result on learner retention, using learner data and trend analysis. Manage the Academic Misconduct process ensuring accuracy and clear communication Manage and implement Student / Learner voice initiatives across all programme levels resulting in tangible feedback to support continuous improvement Scope and implement improvement projects to support the wider careers information, advice and guidance strategy Develop and utilise a wide range of resources to support the careers information, advice and guidance offering Provide timely and accurate reporting to all stakeholders Ensure that you deliver outcomes required on a daily, weekly, and monthly basis Your Experience/Skills: Customer service experience essential Apprenticeship experience desirable Information, advice and guidance experience and/or qualification desirable A results orientated individual able to deliver projects and change in a fast paced, growing organisation Analysis skills and experience (desirable) Stakeholder management abilities Customer focused Ability to engage and motivate colleagues Ability to multitask and work under pressure Strong communication skills and abilities to build rapport with colleagues Experience of using Microsoft Office Desired Level 2 Math’s and English or equivalent
SN5 7WZ

Machine Learning and AI Apprenticeship Coach

Ref. : 1000008907
Home Based
Other
Machine Learning and AI Apprenticeship Coach Remote (home-based) Full time, 37.5 hrs per week Job purpose: You will join QA as an apprenticeship coach; your focus will be to provide learners with feedback and support on Data concepts by coaching and mentoring the learners working towards the successful and timely achievement of their apprenticeship programme. Job Description: Coach and support a case-load of learners through their Machine Learning Engineer L6 and/or Artificial Intelligence L7 Apprenticeship. Collaborate with our internal Learning Specialists and course developers to ensure learners successfully achieve their apprenticeship programme on time. Provide clear and detailed written feedback on learning activities and goal completion Support learners online across a variety of modules specifically helping them apply their skills to their current job roles. About you: Recent industry experience working in an AI/ML environment Experience across the following: Python, Statistics, Machine Learning, Generative AI, Data pipelines A technical degree Prior coaching experience or a background in apprenticeships is desirable but not essential Working in a fast paced, highly compliant environment
HOMEBASED

Talent Coordinator

Ref. : 1000008927
Glasgow
Glasgow
Role: Talent Coordinator (Apprenticeships) Location: Glasgow Contract: Full time, 37.5 hrs per week Package: competitive base salary with commission Vacancy Closing Date Monday 9th July 2025 Are you passionate about helping young people take their first step into work? In this role, your main focus will be to connect young people with the right Modern Apprenticeship opportunities. You’ll play a key part in our growing apprenticeships team – speaking to potential candidates, getting to know their goals, and matching them to roles where they can learn, grow, and succeed. You’ll work towards clear targets, but more importantly, you’ll be helping others start something life-changing. Speaking with future apprentices – You’ll chat with applicants to help them find the right Modern Apprenticeship opportunities that match their skills and goals. Attending careers events – You’ll visit schools, colleges, and job fairs to promote apprenticeships and meet potential applicants face-to-face. Carrying out interviews – You’ll chat with candidates on a one-to-one basis as part of our onboarding process, helping them feel comfortable and making sure they’re ready to take the next step into a Modern Apprenticeship. Helping with paperwork – You’ll guide applicants through the forms and checks needed to get started, making sure everything’s completed properly and on time. Keeping things organised – You’ll update our systems with all the key info about candidates and your work, helping the team stay on track. What We’re Looking For: Great phone skills – You’re confident speaking on the phone and enjoy chatting with people in a professional, friendly way. Customer-focused – You understand what great service looks like and always aim to make a good impression. Positive and proactive – You bring a can-do attitude to work and are always up for learning something new. Team player – You’re reliable, enthusiastic, and enjoy being part of a supportive team. Organised with good computer skills – You’re comfortable using Microsoft Office tools like Word and Excel to keep things running smoothly. Call centre or similar experience (a bonus!) – If you’ve worked in a call centre, customer service, or similar setting before – great! Safeguarding QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including: an enhanced disclosure check Child Barring list check qualification checks online checks medical fitness identity and right to work
G2 5AH

Strategic Account Executive

Ref. : 1000008891
London (International House)
London
Role: Strategic Account Executive (Enterprise Sales) Location: London 2-3 days per week Competitive Base + Commission We’re seeking a Strategic Account Executive to join our growing Enterprise Sales team. This is a rare opportunity to take full ownership of a defined sector portfolio and shape how global enterprises upskill their people, embed learning into transformation programmes and deliver measurable business impact. Key Responsibilities: Proactively generate and close net new business within your assigned Vertical, consistently exceeding annual revenue targets. Identify and prioritise target accounts, develop tailored engagement strategies, and drive multi-stakeholder conversations to uncover critical needs. Own and lead complex sales cycles from discovery to contract, including business case development, proposal crafting, negotiation, and closing. Build deep, long-term executive relationships to expand strategic account value over time. Collaborate cross-functionally to design, scope, and deliver solutions that integrate content, technology and services in a way that aligns with client transformation goals. Build pipeline through a blend of outbound prospecting, sector insight-led engagement and marketing-generated leads. Partner with Account Executives, Customer Success and Solutions Engineers to ensure exceptional onboarding and delivery, unlocking renewals and upsell opportunities. Develop and maintain accurate forecasting and pipeline hygiene using Salesforce. Build your personal brand by attending events, speaking on panels, and contributing thought leadership across your Vertical. Your Experience/ Skills Proven hunter mindset with 80%+ of your quota consistently achieved through new business generation Demonstrated success managing large, multi-stakeholder Enterprise deals with £250,000+ annual contract values (ACVs), and complex, multi layered, sales cycles. Experience selling enterprise level B2B solutions in Learning, SaaS, Cloud, Digital transformation. Skilled in complex deal orchestration and commercial negotiation at the C-Suite level. Strong familiarity with enterprise trends such as skills-based hiring, Artificial Intelligence (AI) workforce enablement, digital literacy and regulated industry requirements. Deep sector credibility and ability to speak fluently to industry-specific challenges. The ability to lead conversations that uncover strategic pain, link value to commercial outcomes, and create urgency. Highly structured approach to account planning, pipeline building and forecasting. An understanding of the Cloud and software landscapes (e.g. AWS, Azure, DevOps, software engineering concepts etc…) a strong plus.
E1W 1UN

Business Development Executive - Leeds

Ref. : 1000008972
Leeds (Brewery Wharf)
Yorkshire
The role: Recruitment / Sales / Business Development Executive Location: Leeds - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: Competitive base salary with an uncapped commission Job purpose: You will join QA as a Business Development executive; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. About you: You will be an experienced Business Development executive with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Business Development Executive Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. #LifeatQA #QA #theresnoplacelikeqa #LI-hybrid #hiring
LS10 1NE

Senior People Partner

Ref. : 1000008924
London (International House)
London
Senior People Partner London (3 days a week in office), occasional travel to Slough QA are seeking an accomplished and strategic HR professional with over 10 years of experience driving people initiatives in fast-paced, high-growth environments. You will have a proven track record of partnering with senior leadership to align people strategy with business goals, enhance employee experience, and lead change management across diverse functions. Adept at navigating complex organisational structures, implementing performance and engagement frameworks, and fostering inclusive workplace cultures. Role Responsibilities: • Collaborate closely with leaders to understand and analyse people challenges, and develop commercially focused People plans to maximise employee engagement and organisational sustainability • Manage complex employee relations issues, mediating and resolving conflict when necessary • Lead on the people aspects of business transformation and change initiatives, ensuring effective organisational design and modes of working Identify gaps in internal capabilities and performance and build strategic recruitment and development plans to achieve desired business results • Oversee effective implementation of all annual cycle events working with the People Operations, Talent and Experience team • Project manage key People initiatives alongside the People Experience Managers • Advise and coach leaders and managers on People policies & practices and interpersonal skills • Champion organisation values and culture ensuring they are clearly communicated and contribute to a positive work environment • Flexibility - some travel to other sites within the UK will be required Your Experience/Skills: • Many successes in delivering stated business objectives through effective business partnering • Managing multiple stakeholders, sometimes with conflicting agendas, and facilitating teams to deliver group objectives • Sound talent management and workforce planning experience • Exposure to TUPE and post-close integration activity would be advantageous • Experience across multiple organisations with some blue-chip exposure in recent past • Generalist knowledge base, with strengths in change and/or talent management • In depth working knowledge of current employment law
SL1 1SG

Learning Designer

Ref. : 1000008904
London (International House)
London
Learning Designer London/Hybrid (2 days in the office) 12 months FTC As a Learning Designer you will: Build strong relationships with Curriculum, Content, and Subject Matter Experts (SMEs) to understand course content, learning objectives, and learner needs. Collaborate with Senior Learning Designers and SMEs to create engaging and innovative blended learning programmes for QA's Apprenticeships. Script learning content using learning design principles, maintain accurate and quality-assured documentation, and ensure compliance with accessibility and copyright standards. Key Responsibilities You will ensure that the design and development of modules and other assets are completed to: specification time budget quality standards. Your success in the role will ultimately be measured by delivering better outcomes for learners and the client. Skills & Abilities Ability to design engaging and impactful learning solutions, based on sound and evidence-based principles Excellent stakeholder management skills. Broad understanding of learning methodologies, and familiarity with cognitive psychology theories of learning Familiarity with different media, their role and potential use cases in learning design Strong learner focus, and design thinking ethos Strong writing skills, including video scripting Proactive and collaborative communication approach A good understanding of the eLearning industry: existing and emerging platforms Preferred: understanding of apprenticeship standards, funding requirements, and Ofsted regulations. Your Knowledge Excellent knowledge and understanding of pedagogy and learning design theory is essential. A good understanding of the digital learning industry including competitors, key suppliers and technologies is an asset.
HOMEBASED

Learning Designer

Ref. : 1000008905
London (International House)
London
Learning Designer London/Hybrid (2 days in the office) Permanent As a Learning Designer you will: Build strong relationships with Curriculum, Content, and Subject Matter Experts (SMEs) to understand course content, learning objectives, and learner needs. Collaborate with Senior Learning Designers and SMEs to create engaging and innovative blended learning programmes for QA's Apprenticeships. Script learning content using learning design principles, maintain accurate and quality-assured documentation, and ensure compliance with accessibility and copyright standards. Key Responsibilities You will ensure that the design and development of modules and other assets are completed to: specification time budget quality standards. Your success in the role will ultimately be measured by delivering better outcomes for learners and the client. Skills & Abilities Ability to design engaging and impactful learning solutions, based on sound and evidence-based principles Excellent stakeholder management skills. Broad understanding of learning methodologies, and familiarity with cognitive psychology theories of learning Familiarity with different media, their role and potential use cases in learning design Strong learner focus, and design thinking ethos Strong writing skills, including video scripting Proactive and collaborative communication approach A good understanding of the eLearning industry: existing and emerging platforms Preferred: understanding of apprenticeship standards, funding requirements, and Ofsted regulations. Your Knowledge Excellent knowledge and understanding of pedagogy and learning design theory is essential. A good understanding of the digital learning industry including competitors, key suppliers and technologies is an asset.
HOMEBASED

Business Manager (Commercial) London, Hybrid Working

Ref. : 1000008696
London (Middlesex Street)
London
Business Manager (Commercial) QA Higher Education, London, hybrid working. 12-month fixed term contract initially NEW ROLE A fantastic opportunity to join our successful, vibrant and growing team, you will be heavily involved in the cogs of our business. We are currently in the market to recruit a Business Manager (Commercial), to work closely with our Chief Commercial Officer to support in the analysis and reporting, governance and operation and smooth running of our growing commercial team. Our role bridges the gap between the executive and the organization, often involving project management, business planning, and acting as a strategic advisor. You will be required to have expert presentation and data analysis skills. Excellent communication skills both written and verbal. Proficient in modelling and data analysis. Outstanding communication and presentation skills, particularly PowerPoint and excel are a must. Attention to detail, accuracy and problem solving with strong analytical skills will be critical to the success of our role. Highly ambitious with a desire and willingness to learn quickly and have access to all aspects of running a private education provider. You will perhaps have a management consultancy background, be looking for that first step into industry to own projects, as well as see the impact of your contribution help our commercial and senior leadership team succeed further. You’ll have a varied workload; here’s is a flavour of what’s involved: (click the link to read the full JD) Most of the role covers two key areas: a. Building a highly data driven and performance focused view of the commercial team using data, insight and performance to drive improvements and commercial success. b. To support the CCO in day-to-day activity and the smooth running, performance and governance of the QAHE Commercial team. Our role will work on providing data-driven insights, performance monitoring of the commercial team and planning to drive revenue growth, cost efficiency and quality improvements to the business. Our role will also act as a key point of relationship with partners with respect to student recruitment data, planning and reporting. You will interact closely with our financial planning and analysis team, ensuring that data is aligned and consistent. In addition, our role will co-ordinate and oversee commercial team governance, ensuring meetings run to schedule with agenda’s, minutes and chairing of meetings in place. Our role will act as key direct support for the Chief Commercial Officer preparing for meetings, planning materials and presentations for internal and external events. #qahighereducation #highereducation #london #businessmanager #managementconsultant #chiefofstaff #managementconsultancy
E1 7HT

Human Resources (People) Operations Manager, London Hybrid Working

Ref. : 1000008898
London (Middlesex Street)
London
Human Resources Operations Manager, 12 months maternity cover QA Higher Education, Hybrid working. London QA Higher Education – we are a fast-paced growing higher education business. We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. As People Operations Manager you will have the experience and knowledge to mentor & guide our People Operations team on day-to-day tasks, role modelling excellence and ensuring a first-class service to our colleagues & customers. You and the team will be the face of the People Team. You’ll be responsible for leading the team in supporting people through the moments that matter during the employee life cycle. As the People Operations Manager, you will lead on continual process improvement with a keen eye for compliance matters relating to data protection, right to work, immigration, sponsorship and DBS checks. You will support the team to ensure compliant regulatory processes, specifically ensuring all legislative and legal requirements are delivered and maintained across the business in a fast paced, dynamic, proactive working environment. Ensuring the team are upskilled and are given opportunities to learn and grow for their own personal development is key, along with the continual development of the business. Here’s a little of what you’ll be doing (please click through to read the full job description): Coach the People Operations team to ensure they are developing and performing in their role. Drive a high performance, customer focused approach to maximise and improve team performance. Ensure the compliance obligations are met throughout the PS administration process. Provide advice and guidance to the People team and the business as/when legislation changes, developing and delivering comprehensive training and briefings when required. Ensure the business remains compliant with its legal requirement for DBS checks, right to work and immigration and all related administration processes are defined and adhered to through regular reporting and monitoring. Collaborate with internal and external teams to ensure policy and guidance documentation is in line with legislative changes. Manage the visa application process for staff, including issuing certificates of Sponsorship (CoS), ensuring the manager and applicant are kept up to date with progress. Ensure consistent high levels of data accuracy within the HR Systems relating to all employee data Oversee and review regular reporting; o Right to Work, Immigration & UK legislation compliance. o All roles have the correct disclosure level and renewals are proactively managed and kept up to date. #london #humanresources #hroperationsmanager #peopleoperationsmanager #CIPD #peopleteam #hybrid #qahighereducation #IND01 IND01
E1 7HT

Customer Services Administrator (Service Delivery Specialist)

Ref. : 1000008890
Cheltenham
Gloucestershire
Customer Services Administrator (Service Delivery Specialist) Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Processing a variety of bookings for customers, from QA courses to conferences Supporting course admin, such as arranging pre course reading, courseware, access to online portals, exam vouchers and e-learning. Support learner queries and requests with prompt responses, meeting internal SLAs Work with colleagues to drive quality and operational excellence for learner engagement, retention, and achievement in line with business strategy and plans. Report issues and themes to line manager to help improve the feedback we give to internal customers Develop and build new standard reporting outputs for functional consumption. About you Experience in an administration and customer service role Experience of working in a fast-paced customer facing role Understands how to convert data into compelling BI reporting and/or analysis Excellent data visualisation ability Previous experience in Bookings Management, Customer Service and Administration
TBC

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