QA - Careers website

Service Delivery Manager

Ref. : 1000008665
Cheltenham
Gloucestershire
Role: Delivery Manager Location: Cheltenham Permanent About QA: QA is the UK’s leading tech training and talent solutions organisation. We provide a comprehensive suite of services to help individuals and companies be winners in the digital revolution. Our unique combination of world-class digital and live skills development capabilities with proven workplace outcomes put us in a strong position to help close the global digital skills gap. We're actively breaking down the current landscape of learning and establishing a better one - you can make a difference with us and help transform lives by joining our Learning Revolution. Specialist/Trainer to design, deliver, develop and customise professional learning courses (or portfolio topics) within the Government Sector, whilst building positive relationships and sharing expertise internally and externally. About the Position: You will lead and manage a large diverse team, often managing virtually. You will be viewed as a role model in terms of operational control, forging cross-functional relationships and progressing the personal and professional development of your team. About You: Experience of achieving results in a customer centric, fast-paced learning environment Comfortable in managing a geographically spread team Proven history of leading, managing and motivating people to support business mission. knowledge of performance and career development Have identified and initiated business process improvements
TBC

Administrator within our Income Team, London

Ref. : 1000008631
London
London
Administrator within our Income Team London, QA Higher Education Fulltime & Permanent Opportunity working on campus. About our role: Do you have excellent customer service & admin skills? Are you a recent Graduate or Administrator looking for a new and challenging opportunity within a busy & growing Finance Income team. Your focus: (FULL TRAINING PROVIDED) As administrator within our income team, you will be dealing with external and internal communications via phone and email. You’ll have lots of interaction with our students, assisting with high volumes of face-to-face queries and questions, supporting with applications, advising and assisting our customers with the Student Finance England Scheme and general administration. You’ll also assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. In interest in finance would be very desirable, as you will be dealing with student fee payments etc. Bring your experience: Proven high level communication skills. High Level Customer Service Understanding of Microsoft office systems and basic level competency Database management experience desirable Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will be required to undertake a basic DBS check We look forward to hearing from you! #customerservice #administrator #LifeAtQA #highereducation #London #graduate
B3 3PL

Senior Marketing Executive, Birmingham or Manchester or London based

Ref. : 1000008537
Birmingham (Louisa Ryland House)
Birmingham
Senior Marketing Executive Location: Birmingham, London or Manchester Working pattern: Hybrid working, Full-time & Permanent Opportunity Are you a passionate and results-driven marketer looking to make a significant impact in the education sector? Join us as a Senior Marketing Executive and play a pivotal role in driving lead generation and engagement for our university partners. About our role: You’ll collaborate with the Marketing Manager to plan, design, and execute campaigns that attract and inspire prospective students. This hands-on role requires strategic thinking, creativity, and a passion for delivering measurable results. You’ll also mentor team members, fostering a collaborative and innovative environment. Here’s a flavour of what’s involved: (training provided, click the link to read the full JD) Design and deliver strategic paid and organic marketing campaigns to maximize ROI. Analyse and refine multi-channel campaigns in collaboration with university partners and agencies. Provide data-driven insights to optimize marketing strategies. Develop and implement cohesive content strategies across various platforms. Explore and integrate new marketing channels and opportunities. Bring your experience: Experience: in a Marketing Executive role, with a strong focus on lead generation and strategy alignment. Skills: Proficiency in campaign design, multi-channel strategies, and data-driven decision-making. Confident copywriting and mentoring abilities are essential. Knowledge: Familiarity with the higher education market is advantageous. General knowledge of MS Office and Adobe Creative Suite is a plus. Qualifications: Degree in Marketing or related field, or equivalent professional experience. A little more about us: QAHE is a private UK higher education provider working in partnership with UK universities to recruit to and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 17,000 students from all over the world. Apply today - Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #marketingvacancy #studentrecruitment #highereducation #LifeAtQA #campaigns #strategy #leadgeneration
B3 3PL

Client Relationship Manager

Ref. : 1000008194
Slough
Berkshire
The role: Client Relationship Manager - Slough Location: Slough, Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. A ‘day in the life’ of a Client Relationship Manager Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets. Sounds great, doesn’t it? And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
E1W 1UN

Machine Learning and AI Apprenticeship Coach

Ref. : 1000008662
Home Based
Other
Role: Machine Learning and AI Apprenticeship Coach Location: Remote (home-based) Contract: Full time, 37.5 hrs per week Package: competitive base salary plus benefits Job purpose: You will join QA as an apprenticeship coach; your focus will be to provide learners with feedback and support on Data concepts by coaching and mentoring the learners working towards the successful and timely achievement of their apprenticeship programme. Job Description: Coach and support a case-load of learners through their Machine Learning Engineer L6 and/or Artificial Intelligence L7 Apprenticeship. Collaborate with our internal Learning Specialists and course developers to ensure learners successfully achieve their apprenticeship programme on time. Provide clear and detailed written feedback on learning activities and goal completion Support learners online across a variety of modules specifically helping them apply their skills to their current job roles. About you: Recent industry experience working in an AI/ML environment Experience across the following: Python, Statistics, Machine Learning, Generative AI, Data pipelines A technical degree Prior coaching experience or a background in apprenticeships is desirable but not essential Working in a fast paced, highly compliant environment At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. We believe skills alone aren’t enough but need to be applied back to the business to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning. Please find out more about us at https://www.qa.com/about/careers/
HOMEBASED

Data Analytics Apprenticeship Coach

Ref. : 1000008577
Home Based
Other
Role: Data Analytics Apprenticeship Coach Location: Remote (home-based) Contract: Full time, 37.5 hrs per week Package: competitive base salary plus benefits Job purpose: You will join QA as an apprenticeship coach; your focus will be to provide learners with feedback and support on Data concepts by coaching and mentoring the learners working towards the successful and timely achievement of their apprenticeship programme. About you: A key part of the role is to provide learners with feedback and support on Data analytics concepts. It is therefore important that you have: Recent industry experience in a Data analytics role. Worked with large sets of data using visualisation tools; PowerBi and Tableau Be proficient in statistical programming languages such as Python or R and competent in SQL and other databases. If you have an understanding of the developments in data analysis including data science concepts and have the ability to mentor and coach learners through their apprenticeship, then this could be the role for you. A ‘day in the life’ of an apprenticeship coach Coach and support a caseload of learners. Collaborate with Learning Specialists and Quality Assurance Consultants to ensure learners successfully achieve their apprenticeship programme on time. Provide clear and detailed written feedback on learning activities and goal completion. Support learners online across a variety of modules specifically helping them apply their skills to their current job roles. A little about QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning. QA is headquartered in London and New York. Learn more at QA.com What We'll Do For You! QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment. This post is exempt from the Rehabilitation of Offenders Act 1974
HOMEBASED

Digital Product Management Apprenticeship Coach

Ref. : 1000007516
Home Based
Other
Digital Product Management Apprenticeship Coach Fully remote QA are the market leader in technology learning & apprenticeship solutions. Our new way of learning draws on both digital and live methods, so you'll have the chance to set your mark through a variety of channels. Digital learning is continually growing and evolving, and we've only just touched the surface of what's possible. We're actively making a difference in other people's lives, and you will be at the heart of that. Our culture echoes this positivity, we know that collectively our ideas will revolutionise learning. We work with the world's biggest brands & companies to give them the competitive edge in the digital world of today. As a Digital Learning Consultant you will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme. Key Responsibilities: Coach and support a case-load of learners through their Digital Product Management apprenticeship Collaborate with our internal Learning Specialists and course developers to ensure learners successfully achieve their apprenticeship programme on time. Provide clear and detailed written feedback on learning activities and goal completion Support learners online across a variety of modules specifically helping them apply their skills to their current job roles. About you: Recent industry experience in a Digital Product Manager role Excellent research and analytical skills In depth knowledge of relevant product management principles Analysed the structure of a business to determine how it operates and determine its objectives Familiar with current Product Management methodologies Understanding of the product delivery lifecycle You will have the ability to mentor and coach learners through their apprenticeships Having an organised approach with the ability to handle a large caseload of learners will be part of your toolkit Strong written skills are essential due to the data recording/written feedback element of the role What we can offer you: Competitive salary with a whole host of excellent benefits!27 days (+8 bank holidays) annual leave rising to 30 after 5 years 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners) Remote Working Equal Opportunities: At QA, we’re 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it’s our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work. #LI-AW1 #LI-Remote
HOMEBASED

Degree Apprenticeship Coach (Digital and Technology Solutions)

Ref. : 1000008663
Home Based
Other
Degree Apprenticeship Coach (Digital and Technology Solutions) Remote/Home-based Are you looking for your next move in technical skills coaching and have some valuable degree apprenticeships experience? Or maybe you have a technical background in an IT Management role and feel passionate about coaching our learners to help them get the best out of their courses? If so, QA could be the company for you! We’re the UKs leading digital skills provider in the higher education field; experts in up-skilling and other talent needs for public sector and large enterprises. Want a supportive environment with flexibility promoting a good work/life balance? Don’t worry, we offer that too! What is my purpose in this role? Working within the QA Degree Apprenticeship team, you will be providing coaching and mentoring to our students to successfully complete their Degree Apprenticeship programme. What will I be doing? *You will be managing, with some guidance, a targeted number of learners throughout their learning journey *You’ll be encouraging learners to apply their newly acquired skills and knowledge in their day to day roles *You will also ensure learners have clear objectives termly to support their timely progression. *You’ll provide coaching via the appropriate methods to best support individual learner needs *You will be responsible for supporting learners through their learning journey to successful completion of their assessment *You will observe, review and provide feedback on evidence produced by learners throughout their Apprenticeship, to support completion of Work Based modules *You’ll also identify ongoing learners who are at risk of failing to meet the requirements of Gateway and assessment. *You’ll proactively communicate with the Academic team, via direct contact and system engagement as appropriate, at all times to ensure learner support & progression. What do I need to succeed? This role would be a great fit if you’ve industry experience within one of the below specialisms : Software Developer/Engineer/Tester (Software engineering) Data Specialist/Analyst (Data analytics) IT Consultant/Project Manager (IT operations/project management) Network Engineer/Consultant (Networking) Cyber Security Analyst (Infosec/cybersecurity) You need to hold a Masters in a related technical subject)
HOMEBASED

SEO & Website Specialist

Ref. : 1000008625
London, Manchester or Birmingham
England
SEO & Website Specialist within our Higher Education Digital Team. QA Higher Education, Fulltime & Permanent Opportunity London OR Birmingham OR Manchester based Mainly working from home with occasional travel Are you passionate about SEO, website optimisation, and digital excellence? If so, we have the perfect opportunity for you! Join our growing Digital Marketing Technologies Team here at QA Higher Education as an SEO & Website Specialist and help drive the performance of our web platforms to the next level. About our role: As an SEO & Website Specialist within our Digital Team, you'll play a key role in enhancing the performance, accessibility, and visibility of our websites. Supporting the Website Manager, you’ll work across a wide range of digital projects, collaborating with internal teams and external agencies to ensure our digital presence aligns with business goals and delivers an exceptional user experience. Here’s some of what’s involved: (click through to see the full JD) Manage technical SEO improvements in collaboration with agencies. Conduct keyword research, track search performance, and optimise structure using Semrush. Monitor accessibility compliance using Acquia Optimize and lead improvements. Track web development progress using Jira and support agile workflows. Support and execute front-end updates using Elementor. Analyse performance metrics, providing insights and reports to key stakeholders. Ensure digital tracking accuracy and provide regular traffic and conversion reports. Act as the first point of contact for digital support and SEO advice to the wider QA Higher Education community. Stay ahead of industry trends and recommend new tools and strategies. Bring your experience: Proven SEO expertise and keyword strategy development. Hands-on experience with WordPress CMS. Experience using Semrush for SEO analysis, keyword tracking, and reporting. Understanding of accessibility, web health, and performance best practices. Knowledge of HTML and basic front-end development principles. Understanding of GDPR and data protection principles. Knowledge of Microsoft Office tools including Word, Excel, Teams & PowerPoint. Understanding of the Higher Education market would be advantageous. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! The successful candidate will undertake a Basic DBS check. #highereducation #education #seo #website #wordpress #london #birmingham #manchester #LifeAtQA #hybrid #homeworking

Marketing Executive Manchester OR Birmingham OR London based

Ref. : 1000008627
Birmingham (Louisa Ryland House)
Birmingham
Marketing Executive Flexible Location: Birmingham OR London OR Manchester Hybrid working, with occasional travel 12 months maternity leave cover, initially Are you a passionate and results-driven marketer looking to make a significant impact in the higher education sector? Join us as a Marketing Executive and play a pivotal role in driving engagement for our university partners. About our role: As a Marketing Executive, you will work closely with members of the team to support the design and delivery of campaigns and activities to generate enquiries and applications from prospective students for our different university partners. You will work with several internal and external stakeholders, maintaining relationships to encourage collaboration, creativity and quality in the work our team produces. This is a hands-on role where a creative, detail-orientated and energetic marketer will thrive in supporting our team to meet key KPIs and targets. Here’s a flavour of what’s involved: (training provided, click the link to read the full JD) Producing a range of original and engaging assets such as landing pages, ad copy and emails for multi-channel marketing campaigns which make an impact throughout the customer journey (lead to enrolment) Creating and responding to multi-channel marketing campaign briefs with support of the Marketing Manager to ensure an integrated and holistic approach to lead generation Regular reporting and providing data-driven insights to the Marketing Manager to ensure maximum ROI from investments Supporting the Events Manager with key activities and email follow-up for internal and third-party events Proactive relationship-building with the recruitment team to better understand insights from the leads which your campaigns are producing Bring your experience: Experience in creating effective marketing assets for a campaign (landing pages, emails and ad briefs) working with brand guidelines Experience of supporting the delivery of successful marketing campaign activity Experience of working with third party agencies and a variety of stakeholders Experience of a CMS or Email platform (Salesforce Marketing Cloud ideally) would also be advantageous Experience with Google Analytics (GA4) and PowerBI would be beneficial but not essential A little more about us: QAHE is a private UK higher education provider working in partnership with UK universities to recruit to and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 17,000 students from all over the world. #marketingvacancy #highereducation #LifeAtQA #campaigns #strategy #marketingexecutive #marketingexecutive #london #birmingham #manchester #hybrid
B3 3PL

Technical Delivery Engineer

Ref. : 1000008679
Birmingham (Louisa Ryland House)
Birmingham
Technical Delivery Engineer Birmingham What you’ll be doing? Prepare, maintain and deploy IT resources to facilitate effective course delivery at all QAHE sites as well as any other IT needs. To maintain high standards that meet or exceed the internal and external customer / University Partner along with staff expectations of QAHE. Ensure that the Student IT experience both in and outside of the classroom environment is positive. Providing first line response to emerging and ongoing classroom technology issues. Assist in classroom expansions, changes and provisions where necessary. You will be aware and understand the needs of the system requirements in order to facilitate exceptional teaching utilising new technologies that are current and emerging to support lecturers and the student experience. You will work closely with Academics and ACE team members along with the wider staff community to support new and existing applications, systems and departmental projects where required. Key Responsibilities Conduct regular deployment planning exercises to mitigate or escalate any foreseeable issues Support delivery of projects as requested by line manager Develop skill set in-line with the maintenance requirements to enable support for vendor technologies employed within the business Ensure a professional customer facing attitude and response is maintained at all times. Issues identified are pursued to satisfactory resolution or escalated through line management. Monitor, identify, report and rectify issues/problems as appropriate Your Experience Server/Comms room management, including cable management, patching and labelling Desirable: Technical setups including workstation / server builds Demonstrable experience in writing /maintaining technical documentation Demonstrable evidence of analysing and resolving technical issues.
EC1R 4TF

Technical Skills Coach (L7)

Ref. : 1000008664
Home Based
Other
Technical Skills Coach (L7) Remote/Home-based Full time, 37.5 hrs per week Competitive package + benefits Are you looking for your next move in technical skills coaching and have some valuable degree apprenticeships experience? Or maybe you have a technical background in an IT Management role and feel passionate about coaching our learners to help them get the best out of their courses? If so, QA could be the company for you! We’re the UKs leading digital skills provider in the higher education field; experts in up-skilling and other talent needs for public sector and large enterprises. Want a supportive environment with flexibility promoting a good work/life balance? Don’t worry, we offer that too! What is my purpose in this role? Working within the QA Degree Apprenticeship team, you will be providing coaching and mentoring to our students to successfully complete their Degree Apprenticeship programme. What will I be doing? *You will be managing, with some guidance, a targeted number of learners throughout their learning journey *You’ll be encouraging learners to apply their newly acquired skills and knowledge in their day to day roles *You will also ensure learners have clear objectives termly to support their timely progression. *You’ll provide coaching via the appropriate methods to best support individual learner needs *You will be responsible for supporting learners through their learning journey to successful completion of their assessment *You will observe, review and provide feedback on evidence produced by learners throughout their Apprenticeship, to support completion of Work Based modules *You’ll also identify ongoing learners who are at risk of failing to meet the requirements of Gateway and assessment. *You’ll proactively communicate with the Academic team, via direct contact and system engagement as appropriate, at all times to ensure learner support & progression. What do I need to succeed? *Our learners are undertaking various technical courses with us – we therefore require you to have a technical background of some sort (i.e Software development, data analytics) *Industry experience within an IT Management role ideally *You should hold a MSc (ideally in a technical subject) *It is preferred if you already have a skills coach degree apprenticeship background but if you do not, a technical background is sufficient
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