QA - Careers website

Senior Service Delivery Specialist (programme coordinator)

Ref. : 1000009001
Gloucestershire
Senior Service Delivery Specialist (programme coordinator) Permanent Location: Cheltenham This role requires holding or passing and maintaining security clearance for the duration of your employment in the role. In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities: Create and maintain programme plans to track progress and ensure successful completion of training programmes. Manage and prioritise coordination activities to meet internal and external requirements. Act as main point of contact for training programme for internal and external stakeholders. Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback. Collate, analyse and report programme feedback data. Present service delivery reviews to clients. Key Skills / Experience Required: Building and maintaining client relationships. Extensive cross-functional collaboration skills. Effective soft skills and emotional intelligence facilitating effective written and verbal communication. Comfortable presenting to clients both face to face and virtually. Proficient in analysing, evaluating and reporting data. Microsoft office (including Excel and PowerPoint). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
HOMEBASED

Strategic Account Executive

Ref. : 1000008891
London (International House)
London
Role: Strategic Account Executive (Enterprise Sales) Location: London 2-3 days per week Competitive Base + Commission We’re seeking a Strategic Account Executive to join our growing Enterprise Sales team. This is a rare opportunity to take full ownership of a defined sector portfolio and shape how global enterprises upskill their people, embed learning into transformation programmes and deliver measurable business impact. Key Responsibilities: Proactively generate and close net new business within your assigned Vertical, consistently exceeding annual revenue targets. Identify and prioritise target accounts, develop tailored engagement strategies, and drive multi-stakeholder conversations to uncover critical needs. Own and lead complex sales cycles from discovery to contract, including business case development, proposal crafting, negotiation, and closing. Build deep, long-term executive relationships to expand strategic account value over time. Collaborate cross-functionally to design, scope, and deliver solutions that integrate content, technology and services in a way that aligns with client transformation goals. Build pipeline through a blend of outbound prospecting, sector insight-led engagement and marketing-generated leads. Partner with Account Executives, Customer Success and Solutions Engineers to ensure exceptional onboarding and delivery, unlocking renewals and upsell opportunities. Develop and maintain accurate forecasting and pipeline hygiene using Salesforce. Build your personal brand by attending events, speaking on panels, and contributing thought leadership across your Vertical. Your Experience/ Skills Proven hunter mindset with 80%+ of your quota consistently achieved through new business generation Demonstrated success managing large, multi-stakeholder Enterprise deals with £250,000+ annual contract values (ACVs), and complex, multi layered, sales cycles. Experience selling enterprise level B2B solutions in Learning, SaaS, Cloud, Digital transformation. Skilled in complex deal orchestration and commercial negotiation at the C-Suite level. Strong familiarity with enterprise trends such as skills-based hiring, Artificial Intelligence (AI) workforce enablement, digital literacy and regulated industry requirements. Deep sector credibility and ability to speak fluently to industry-specific challenges. The ability to lead conversations that uncover strategic pain, link value to commercial outcomes, and create urgency. Highly structured approach to account planning, pipeline building and forecasting. An understanding of the Cloud and software landscapes (e.g. AWS, Azure, DevOps, software engineering concepts etc…) a strong plus.
E1W 1UN

Apprenticeship Onboarding Officer

Ref. : 1000009061
Swindon
Wiltshire
Apprenticeship Onboarding Officer Location- Swindon/London (Hybrid- 2-3 days onsite) 6 months FTC As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship. Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail. Role Responsibilities: Manage a caseload of learners and guide each of them through the onboarding process from application to start date. Conduct enrolment calls with eligible learners and their employers. Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme. Timely and successful completion and submission of all required documentation or information in-line with regulations and governance. Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’. Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels. Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them. Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration. Your Experience Working to defined deadlines where high levels of accuracy are required. Experience working within an office environment or customer service role dealing with internal and external stakeholders Experience of working in Apprenticeships or Education (Desired) Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy.
SN5 7WZ

Business Development Executive - Leeds

Ref. : 1000008972
Leeds (Brewery Wharf)
Yorkshire
The role: Recruitment / Sales / Business Development Executive Location: Leeds - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: Competitive base salary with an uncapped commission Job purpose: You will join QA as a Business Development executive; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. About you: You will be an experienced Business Development executive with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Business Development Executive Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. #LifeatQA #QA #theresnoplacelikeqa #LI-hybrid #hiring #th1
LS10 1NE

Publishing Specialist

Ref. : 1000008805
London (International House)
London
Job Title: Publishing Specialist London - Home based Competitive salary In your role you will improve the quality of QA's learning experience by proofing, editing and publishing our digital and printed content. Your role also involves uploading, reformatting, checking accuracy, and categorising content within our content management system and digital platforms. Your team is focused on ensuring accuracy and using plain English to explain complex technical topics in order to promote more effective and engaging learning content, as well as publishing content (both digital and printed) within project deadlines. Responsibilities: You will regularly engage with a number of key stakeholders including Content Authors, Curriculum Managers, Graphic Designers, Learning Architects, Learning Technologist and Instructional Designers. Publishing printed and digital content to project deadlines Completing proof reading and editing tasks on time Suggesting improvements to existing content in order to improve user experience Copy-editing text from multiple Content Authors & Instructional Designers to bring in line with the QA Style Guide & Tone of Voice guidelines, Passionate, Accessible and Storytelling - we tell real world stories to explain topics. Skills & Qualification: Excellent spoken/written English Language communication skills High quality of written English & really strong attention to detail Ability to focus on completing tasks in full & meet deadlines Experience in a content publishing or copy editing role Great understanding of core grammatical principles and English principles About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning. QA is headquartered in London and New York. Learn more at QA.com Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. #LI-GR1 #LI-hybrid
E1W 1UN

Customer Services Administrator (Programme Coordinator)

Ref. : 1000008890
Cheltenham
Gloucestershire
Customer Services Administrator (Programme Coordinator) Part time OR full time available Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
TBC

Finance Analyst (FP&A), Birmingham

Ref. : 1000008902
Birmingham (Louisa Ryland House)
Birmingham
Finance Analyst QA Higher Education, Full-time & Permanent Opportunity Birmingham Based (Hybrid, 1-2 Days On-Site) Are you a commercially minded finance professional with strong analytical skills and a passion for turning data into insights? If so, we’d love to hear from you! Join our vibrant & fast paced Finance team at QA Higher Education as a Finance Analyst and help drive performance through insight, forecasting, and business partnering. About our role: As Finance Analyst, you’ll support the Commercial Finance Managers and Head of FP&A in providing high-quality financial analysis, reporting, and planning across the business. Working closely with the operations and management accounts teams, you’ll play a key role in delivering timely insights, identifying trends, and supporting strategic decision-making. Here’s some of what’s involved: (click through to see the full JD) Support the development of forecasts, budgets, and long-range planning models. Maintain and enhance financial models used for reporting and strategic initiatives. Analyse performance against forecasts/budgets and identify key drivers of variances. Collaborate with Management Accounts and operational teams to understand trends. Provide actionable commercial insight to support business decisions. Own and improve FP&A datasets and monthly KPI reporting. Identify and deliver improvements to reporting tools, processes, and systems. Bring your experience: Qualified ACA, ACCA or CIMA accountant. Previous experience in financial planning, business partnering or commercial finance. Skilled in analysing large datasets and working with imperfect data. Advanced Excel skills (modelling, pivot tables, etc.). Ability to manage multiple priorities under tight deadlines. Strong attention to detail and a proactive, problem-solving approach. Effective communicator, confident working with both finance and non-finance stakeholders. A self-starter who thrives in a fast-paced environment and isn’t afraid to get hands-on. Self-motivated, organised, and resilient—with a sense of humour! A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #QAHigherEducation #Finance #Analyst #ACA #CIMA #ACCA #CommercialFinance #Birmingham #hybridworking
B3 3PL

Head of Content Development, London

Ref. : 1000008982
London (Middlesex Street)
London
Head of Content Development (digital learning) QA Higher Education, London Based, Hybrid Working Are you a visionary leader with a passion for digital learning and academic excellence? QAHE is seeking a dynamic Head of Content Development to lead our Content Development Team in creating high-quality, innovative teaching and learning materials for blended learning programmes. As a key member of the Learning & Teaching Faculty, you’ll manage content creation workflows, collaborate with academic leaders, and ensure our materials meet the highest standards of quality, compliance, and creativity. A key part of the role will be leading & motivating our team to ensure all deadlines are achieved. Here’s some of what you will be doing: (please click through to read the full JD): Lead and manage the Content Development Team and associated third parties. Oversee the creation and publication of teaching materials to meet programme deadlines. Develop and optimise content development processes and project workflows. Collaborate with academic staff to design engaging, pedagogically sound content. Line manage team members and support their professional development. Report to the Deputy Dean and contribute to strategic planning. Bring your experience: Essential Experience: Proven leadership in content development and project management Expertise in designing multi-modal academic content. Strong cross-functional collaboration skills Experience in higher education (desirable) Knowledge & Skills: Pedagogical expertise and digital learning innovation Proficiency in content authoring tools (e.g., Articulate 360), Microsoft 365, and project management apps. Strong attention to detail, creativity, and problem-solving skills Excellent communication and emotional intelligence Qualifications: Undergraduate degree in a relevant field (essential) Teaching qualification or HEA Fellowship (essential) Postgraduate qualification in education or edtech (desirable) What we’ll do for you: Being a learning business, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #blendedlearning #london #birmingham #highereducation #hybridworking #pedagogicalapproach #digital
E1 7HT

Revenue Operations Specialist

Ref. : 1000008682
London (International House)
London
Role: Revenue Operations Specialist Location: London (hybrid) As a Revenue Operations Specialist, you'll be supporting our Sales Operations team in optimizing sales processes, managing sales data, and supporting the sales team, focused on a specific channel (sales team) for maximum impact. You will play a key role in ensuring that our sales, marketing, and customer success teams have the tools, data, and support needed to drive growth and you will be empowered to drive these changes. About the role: Ensure accurate and clean data across all systems, maintaining data integrity within the CRM and other operational platforms. Generate regular reports and dashboards to track KPIs and revenue performance, providing actionable insights to leadership teams. Help implement and refine revenue-generating processes, including pipeline management, forecasting, and deal desk operations. Identify areas for improvement and work with leadership to implement new strategies or tools to support business growth and efficiency. Analysing sales and marketing data to identify trends and opportunities for improvement, including the monitoring of broad pipeline improvement and forecast accuracy Your Experience: Experience within Revenue Operations, Sales Operations, or similar roles. Have experience collaborating across multiple departments within a structurally complex organisation Knowledge of sales and marketing automation platforms. A passion for data and the desire to drive improvement in business operations. Experience using CRM systems (such as Salesforce), marketing automation tools, and analytics platforms. Understanding of compliance regulations and legal requirements in the field of revenue management About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. We believe skills alone aren’t enough but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning. Please find out more about us at https://www.qa.com/about/careers/
E1W 1UN

Finance Team Leader - Mat Leave

Ref. : 1000008903
Birmingham (Louisa Ryland House)
Birmingham
Payables Team Leader – Maternity Contract QA Higher Education, Full-time Birmingham Based (Hybrid – 2–3 Days On-Site) Are you an experienced Accounts Payable professional with strong leadership skills and a passion for driving process improvements? If so, we’d love to hear from you! Join our Finance function at QA Higher Education as a Payables Team Leader and help us deliver exceptional service in a fast-paced, dynamic environment. About our role: As Payables Team Leader, you’ll be responsible for leading and managing our Agent Commission Payables team (currently 6 people), ensuring the accurate and timely processing of payments to over 800 Home and International agents. Reporting to the Payables Manager, you'll also play a key role in financial reporting, process optimisation, and supplier management within our shared services environment. Here’s some of what’s involved: (click through to see the full JD) Lead the day-to-day operations of the agents’ accounts payable team with direct line management of five staff. Ensure payments are made accurately and on time within agreed terms and maintain a smooth operation of weekly payment runs. Oversee the production of weekly and monthly payment reports and provide financial analysis on payments and expenditure. Drive process improvements and recommend best practices across systems, reconciliations, and procedures. Set procurement policies and lead on supplier onboarding in collaboration with key stakeholders. Maintain high standards of customer service and manage internal/external stakeholder relationships. Ensure strong financial controls are in place and functioning effectively. Bring your experience: Proven experience managing an Accounts Payable team in a dynamic, fast-paced environment. Strong understanding of control account reconciliations and supplier payment processes. Familiarity with both transactional and management accounting functions. Comfortable working across multiple systems with intermediate to advanced Excel skills. Previous exposure to high-growth or PE-backed organisations (desirable). Excellent organisational and time-management skills. Meticulous attention to detail and commitment to accuracy. Strong analytical and problem-solving capabilities. Confidence in stakeholder engagement and team leadership. Ability to review, challenge, and improve processes effectively. A professional procurement qualification or equivalent relevant experience. We look forward to hearing from you! The successful candidate will undertake a Basic DBS check. #highereducation #payables #finance #birmingham #teamleader #contract #accountspayables #qahighereducation
B3 3PL

Programme Leader, MA Luxury Brand Management, London

Ref. : 1000008961
London (Middlesex Street)
London
Programme Leader, MA Luxury Brand Management QA Higher Education at Northumbria University LONDON Fulltime & Permanent Opportunity Are you a Programme Leader or perhaps an experienced Senior HE Lecturer in Marketing, Digital Marketing, Brand Management or related discipline? Looking for a new challenge in a new academic era - where you can be proud of your contribution and feel rewarded watching our students succeed within your Programme? We have an exciting opportunity to be part of our growing Northumbria University, London campus, we are student centric and very passionate about our contribution to our students and industries future ………come join us! Your focus: As Programme Leader you’ll be responsible for the academic delivery and development of the MA Luxury Brand Management programme in conjunction with a University Partner. Our compliance and academic standards are set high to deliver an exceptional student experience. Your talent to develop and manage the academic team will ensure we meet and ideally exceed our academic, pastoral and quality assurance targets & standards. The great news is you will still have some opportunity to teach some modules both online and, in the classroom, using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to your team and our students …. your knowledge, powering each students’ potential. Bring your experience: Applicants should have teaching experience and must hold a PhD in Marketing, Digital Marketing, Brand Management or related subject area or are close to completing their PhD. Applicants with current publications are welcomed. A teaching qualification and membership of the HEA would be distinct advantageous. What we can give you: Opportunity to continue your personal development with our own in-house learning portfolio Chance to work with like-minded academic enthusiasts; able to share and learn up-to-date theory and best practice, future proofing your expertise. Senior leader mentoring, guidance and support. Experience and exposure of working with leading University Partners Access to innovative delivery methods, and exciting course material Time off to support the charities close to your heart. Equal Opportunities: At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate(s) will be required to undertake the basic DBS check #qahighereducation #lecturer #programmeleader #highereducation #seniorlecturer #brandmarketing #digitalmarketing #london
E1 7HT

Credit & Income Supervisor

Ref. : 1000008793
London (Rosebery Avenue)
London
Credit & Income Supervisor, London Campus QA Higher Education, fulltime, Mon-Fri 9am-5.30pm, 1 day working from home Are you experienced in Leading Successful Teams, with a background in Credit and Income? Are you looking to progress in a Fast Paced, Vibrant and Rewarding organisation? Then we have the role for you, read on to find out more. About our role: As Credit & Income Supervisor, you will be leading a small and busy team across multiple locations, managing the end-to-end revenue collection process for QA Higher Education, overseeing four distinct sales ledgers linked to key education partners. You will play a vital role in maximising cash flow by prioritising debt collection, issuing instalment plans, and ensuring timely Student Finance England approvals. Here’s a flavour of what’s involved: (click through to read the JD) Responsibility for revenue creation and collection across four individual sales ledgers/partners, ensuring timely and accurate reconciliation. Deliver key financial reporting and analytics to senior management, providing insights to support strategic decision-making. Manage high volumes of both face-to-face and remote (phone/email) communications with internal and external stakeholders. Supervise three direct reports across multiple locations, providing guidance, support, and performance oversight. Prioritise collection of outstanding revenue, issued instalment plans, and followed up on Student Finance England (SFE) approvals to reduce risk and maximise cash flow. Assist the Credit Manager with day-to-day operational activities, including process improvements and workflow management. Bring your experience: Proven high level communication skills. Experience of using CRM and accounting database desirable. Understanding of Microsoft office systems and basic level competencies Database management experience desirable. Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #income #credit #finance #audit #customerservcie #education #London #LifeAtQA
EC1R 4TF

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