QA - Careers website

English Language Assessor, London Hybrid Working

Ref. : 1000008230
London (Rosebery Avenue)
London
English Language ASSESSOR, Hybrid working, London (one day a week on campus) 12 Month FTC. Monday to Friday (+ some Saturdays) 9am-5.30pm Working within our QA Higher Education business you will have the skills, qualifications and experience to carry out English Language testing with our potential undergraduate and postgraduate students. The assessments will be carried out both face to face and online. You will also be involved with Test invigilation, proof reading and general administration i.e. typing, scanning, proofreading, filing etc. What you’ll get up to: Ideally you will have either an English Language Examiner &/OR an English Language Teacher background and hold relevant qualifications as listed below. You will enjoy engaging with students, making the learners feel relaxed, ensuring their student journey is an enjoyable one no matter the assessment outcome. Our role is predominately Monday – Friday 9am – 5.30pm with some Saturdays required throughout the year. (Saturday working paid extra) With your excellent communication skills, you will be organised have good planning and delivery skills, be self-motivated, an excellent team player and an adaptable and confident manner. The day to day: Administer EL tests and other required interviews and tests on time and to a high quality – mainly [NZM1] online Test invigilation and marking All relevant admin work to the department e.g. typing, scanning, proofreading, filing etc. Contribute to the development of new tests Ensure full compliance with all internal and external testing protocols To ensure full auditable records of all English Language testing activities are maintained What you’ll bring to the team: Experience of English Language testing is highly preferred Experience of teaching EL exam preparation courses, e.g. IELTS, PTE, Tefl, FCE, CAE etc. Experienced EFL/TESOL Teacher Qualification in Teaching English as a Foreign Language or Teaching English to Speakers of Foreign Languages i.e. CELTA or DELTA Experience of developing testing and teaching materials Extensive knowledge of CEFR and EFL levels Ability to deliver English Language support classes A little more about us: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre location. #english #englishtesting #TESOL #IELTS #London #CELTA #DELTA
EC1R 4TF

Student Advice & Support Assistant (Customer Service Role), Birmingham

Ref. : 1000008235
Birmingham (Louisa Ryland House)
Birmingham
Student Advice & Support Assistant (customer service role) QA Higher Education, Birmingham City Centre, 12 month contract initially Monday – Saturday 5 days per week, on campus daily Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! NB in general you will be required to work one evening until 9pm per week and on average one Saturday per month Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines Exceptional problem-solving skills with the ability to work on own initiative. #administration #graduateopportunity #manchester #studentsupport #administrator #customerservice #LifeAtQA
B3 3PL

Human Resources Administration Lead (HR) London

Ref. : 1000008252
London (Middlesex Street)
London
Human Resources Administration Lead, London Based QA Higher Education, Hybrid working QA Higher Education – we are a fast-paced growing higher education business. We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. As our People Operations Specialist, you’ll be the face of the People team to our customers. You’ll be responsible for supporting people through the moments that matter during the employee life cycle. You’ll be their first point of contact, and you’ll provide a high quality and customer focused service whilst always trying to make things better. You’ll lead on a specialism of either compliance and data integrity, or employee experience including coordination of internal Learning and Development. You will also manage the way we do things for areas spanning the entire employee lifecycle. You’ll work closely with the People Operation Coordinators, making sure the team have all the information they require to deliver a great service and will always be looking at how we can improve what we do. Here’s a little of what you’ll be doing (please click through to read the full job description): Specialise in either compliance (visa, sponsorship and background checks) or employee experience (L&D, wellbeing, people awards and engagement insights) supporting the People Management team with administration and coordination gaining the knowledge needed to grow as a subject matter expert Provide accurate and timely advice in line with policy and processes dealing with a variety of queries via email, phone or in person Process a range of operational tasks for our customers as well as ensuring that the guidance for these processes is up to date and fit for purpose Provide operational support to other teams within the People Team and be the key point of contact for sharing information between teams Building team knowledge on key processes or complex queries and training new team members Review the vetting requirements for all roles, challenging where necessary and providing advice and guidance on the legalities of the checks Be confident and competent in Right to Work legislation, compliance and basic sponsorship advice and guidance. Ensure adherence with current employment legislation, proactively taking the time to keep up to date with any changes and communicating this to the wider team. Bring your experience: Proven experience of working within a varied and fast paced People team an understanding of key employment laws, legislation, HR policies and processes Experience of using a variety of HR systems and the usual Microsoft office suite of products Demonstrable knowledge of data protection principles to ensure compliance environment CIPD level 5 qualified or working towards the qualification #london #humanresources #CIPD #peopleteam # #qahighereducation #IND01 IND01
E1 7HT

Admissons Officer London OR Birmingham OR Manchester based

Ref. : 1000008228
London (Middlesex Street)
London
Admissions Officer, QA Higher Education 12 month Contract initially, Hybrid Working, mainly working from home London OR Birmingham OR Manchester Based Do you have a background in admissions, or education or recruitment or perhaps sales and are looking for a new challenge? Are you used to a fast paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you! About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters. Here’s some of what’s involved: (click through to see the full JD) Review incoming applications, validate applicants’ academic records and/or professional experience Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations Ensure the CRM system is consistently updated and information is detailed and accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations. Provide clarifications to student’s queries in a professional manner. Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines. Communicate admissions decisions to applicants Bring your experience: Excellent verbal and written communication skills Strong organisational and planning skills Demonstrated ability to implement and review policy and procedures in respect of compliance requirements Ability to work effectively within a cross functional team environment Strong communication and interpersonal skills. Ability to problem-solve Experience of working in a customer-focused environment Ability to work with tight deadlines A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #highereducation #administrator #london #birmingham #manchester #studentapplications
E1 7HT

Digital Learning Advisor

Ref. : 1000008233
Home Based
Other
Digital Learning Advisor Remote (ability to come to a QA office with advanced notice) Full time, 37.5 hours per week Competitive salary plus some great benefits Closing date 31st December 2024 QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a Data Technician level 3 apprenticeship. Key Responsibilities: Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria. Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning Specialists to ensure learners receive feedback on submissions and responses to queries within SLA. Be available on Zendesk online chat during working hours and provide prompt responses to learner queries. Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area. Professionally engage with both employers and learners to update on progress and plan for realistic progression. Deal with customer questions and complaints in line with Company policy where appropriate. About you: Excellent verbal and written communication skills Ability to engage and motivate learners remotely Self-motivated with a customer centric focus Strong planning and organising skills Ability to solve problems using experience and knowledge to overcome barriers Desire to learn and develop Safeguarding QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including: an enhanced disclosure check Child Barring list check qualification checks online checks medical fitness identity and right to work All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview. We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
HOMEBASED

Client Relationship Manager

Ref. : 1000008147
London (International House)
London
Sales – Client Relationship Manager London Salary: Competitive Salary + Commission Applicants must hold or be prepared to undergo Developed Vetting (DV) once in post, if required. Do you love generating new business as well as enjoying building relationships with existing customers? If yes then read on, as we have the perfect role for you… About our role: Working in our sales team as a Client Relationship Manager, you’ll be given some clients to account manage where you’ll grow existing customer relationships, but you’ll also need to prospect for new business to grow your list of clients to maximise sales opportunities. You will be doing a good two hours a day of new business sales activity across a variety of channels and will be responsible for arranging customer meetings, prepare proposals and presentations.     What’s involved:  Prospect for new customers Grow and maintain existing business Use platforms like LinkedIn Sales Navigator to grow your network Prepare quotes and proposals for customers Bring your experience: Experience of B2B sales would be great Top-notch negotiating skills Ability to build a sales-pipeline Knowledge of consultative sales techniques   If you’ve got the drive and motivation to achieve sales targets, matched with fabulous customer-service skills and an entrepreneurial spirit, then apply today, we’d love to hear from you!
E1W 1UN

Scheduling Specialist

Ref. : 1000006808
Cheltenham (Delta House)
Gloucestershire
Scheduling / Operations / Student Engagement / Business Support Cheltenham, Gloucester Full time, 37.5 hrs per week - Hybrid 3 days in the office Competitive base salary plus benefits Job purpose: You will join QA as a Scheduling Specialist; you will manage the allocation of training programmes, working closely with QA trainers resourcing a schedule of events within client timelines and managing marking allocations. About you: If you have experience working in a planning environment role where you are managing multiple tasks or resources and are data driven with an analytical approach, enjoy finding solutions, then this could be the role for you. You may have a background in event management for training services or seminars. A ‘day in the life’ of a Scheduling Specialist: Creating schedules for students. Collaborating with our sales teams to fulfil Client specific programmes as well as managing the day to day schedule of public courses. Identify gaps in current training capabilities and put forward cases to employ additional trainers. A little about QA: At QA, our mission is powering people’s potential. We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
GL53 7TH

Graduate Tutor, Sessional London

Ref. : 1000008122
London (Middlesex Street)
London
Graduate Tutor & Studio Facilitator London QA Higher Education, Immediate Opportunity Sessional hours, based at Northumbria University London Campus As Graduate Tutor you will support students as a personal tutor and be responsible for providing appropriate, accessible and effective support to the students either directly or by signposting students to the advice and support available to them. You will assist and facilitate students in creative studios to deliver a highly innovative learning environment on the flagship MSc Business With programme. The programme is accredited by AACSB and the International Business Simulation is a newly designed, skills-based module delivering opportunities for authentic, simulated learning. While working on the International Business Simulation module, students will work in teams and the Studio Facilitator/Graduate Tutor therefore is tasked with fostering inclusiveness within each of the teams and creating/ maintaining a dynamic learning environment where students are encouraged to be bold and learn from mistakes. The studio facilitator should be agile and adept and reacting to situations to maximise team performance. Being a good studio facilitator requires hard work, great organisational skills, confidence with the simulation software (full training will be provided) and a creative, welcoming personality. Being a studio facilitator is an excellent way to develop your own research interests in simulation-based, practical learning pedagogies Bring your experience: Experience of teaching in a studio or small group teaching at university level (Business subjects preferred) Experience of conducting research on student learning styles, success and performance Experience of international postgraduate students especially those studying in London, UK Experience of undertaking pastoral student support duties e.g. personal tutoring Experience of simulation-based modules and/ or residential learning Educated to Masters degree level. Fellow of the HEA / teaching qualification or willingness to work towards this. Willingness to pursue for doctoral education. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #masters #highereducation #personaltutor #Graduatetutor #Studio Facilitator #northumbriauniversity #london #LifeAtQA
E1 7HT

Lecturer Computer Science

Ref. : 1000008254
Southampton
Hampshire
TBC
SO14 0YN

Lecturer Computer Science

Ref. : 1000008256
Southampton
Hampshire
TBC
SO14 0YN

Learning and Teaching Digital Co-Ordinator, London

Ref. : 1000008138
London (Middlesex Street)
London
Learning and Teaching Digital Co-Ordinator QA Higher Education, London Based, Hybrid Working Do you have a teaching background and enjoy coordinating the planning and delivery of all Learning and Teaching activities for higher education academic staff development, including all aspects of digital and face to face delivery? We have an exciting opportunity to be part of our growing business, where you can make a difference by developing and creating exceptional digital & face to face learning programmes for our academics Here’s some of what you will be doing: (please click through to read the full JD): Planning and delivering staff development workshops and programmes focussing on supporting in-service academics with digital and face to face delivery. Assist with the creation of new staff digital development programmes focussing relevant and up-to-date themes in HE Design new staff development workshops in response to developments within the business and industry such as data literacy, digital skills and harnessing AI Carry out administration duties as required Support in the development of the QAHE Academy Bring your experience: Degree or equivalent is essential, preferably at master’s level in a relevant subject. Relevant teaching qualification, FHEA or demonstrate teaching experience with a commitment to achieving the required Professional Standards for teaching Knowledge of how to plan, organise and deliver training Knowledge of Learning and Teaching pedagogy Experience working with digital platforms to improve the student experience Experience improving the digital user experience Experience of digital and face to face delivery in delivering staff training What we’ll do for you: Being a learning business, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. #teaching #blendedlearning #london #highereducation #hybridworking #pedagogicalapproach #digital #eap #delta #IND01 IND01
E1 7HT

Marketing Executive (Apprenticeships)

Ref. : 1000008198
London
London
Marketing Executive (Apprenticeships) Permanent London / Hybrid Your role will include working closely with the Marketing Manager, Project Managers, wider QA colleagues and clients, you will be responsible for marketing and comms activities including developing literature and creatives such as social media, presentations, brochures, flyers, email communications, blogs, articles and other forms of content to support with the promotion of initiatives. Key Responsibilities: Working closely with the design teams to develop campaign assets to the highest standard. Adhering to set budgets, tracking and monitoring spend on a monthly basis – measuring ROI. Owning KPI reporting for initiatives as required – including pulling, manipulating and analysing Data and writing analysis reports. Delivering end of campaign analysis. About you: Experience in successful delivery of marketing resources, aligned with brand guidelines Experience in writing compelling copy and have excellent attention to detail Proficient in Microsoft Suite (Word, Excel, Teams etc) Understand data – be able to analyse and interpret data Attention to detail and problem solving Experience in leading calls and managing stakeholders Digital marketing experience is advantageous
TBC

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