QA - Careers website

Language Trainer (Mandarin)

Ref. : K75277
UK
Other
Language Trainer – Mandarin Manchester / Home based The role: To deliver standard or customised professional learning (or portfolio topics) while building positive relationships and sharing expertise internally and externally. Responsibilities: • Deliver high quality learning events to all learners in a variety of settings ie: Classroom, Virtual and Attend from Anywhere. • Be a positive ambassador for QA • Deliver learning and contribute knowledge in specialist areas • To Monitor progress of learners and ensure language acquisition About you: • Native speaker in Mandarin • Teaching qualification • Demonstrates a good knowledge of developments in the subject (s) and curriculum areas and maintains knowledge and best practice in subject area • Demonstrates a good knowledge of pedagogical approaches and maintains knowledge • Knows how to plan lessons to ensure at least the majority of learners learn • Demonstrates a range of teaching, assessment and feedback methods used to support learning and achievement • Level 2 English • Holds a recognised industry qualification or willing to complete professional certifications as appropriate • A strong track record of classroom, virtual and/or Attend from Anywhere learning delivery • Demonstrable success in delivering accredited learning and experience of managing and resolving learning environment issues This role will suit someone with experience of ESOL, TEFL, Delta, Selta etc. The subject language must be spoken at a native level and your spoken English must be strong. A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.
TBC

Client Relationship Director

Ref. : 1000002756
London (International House)
London
QA is the UK's leading provider of tech and digital apprenticeships and funded workplace learning programmes. We’re currently on an exciting growth trajectory. Come join our welcoming sales team as a full time permanent Client Relationship Director in our fancy offices in International House, London, ideally situated by the yachts at St Katherine’s Yard, where your view is the Tower of London, we offer hybrid working so when you’re not in London then you’ll be working from home. At QA, we’re tackling the issue of the nationwide shortage of digital skills head-on and have partnered with the likes of FTSE 350 companies to help provide solutions for these much-needed training shortages. We’re talking BIG business! As a Client Relationship Director, you’ll be engaging new clients and convince them to invest further into our suite of solutions. Using your natural customer-focused approach, you'll mainly deal with new customer/partner relationships, however you'll also mentor and motivate other team members. This role will suit someone already adept at New Business Development or perhaps an accomplished Senior Account Manager (we know you like to call yourselves different things!) At QA, we're genuinely passionate about empowering people, developing skills, and inspiring future generations. As such, it won't feel like a hard-sales role but more a chance to showcase our fabulous offering. We’re looking for the following skills/experience: Proven track record of delivering (or ideally smashing!) sales targets (preferably for high-spend clients) Strong motivation and resilience Excellent stakeholder management from building initial rapport, to establishing firm and lucrative relationships with decision makers at c-suite level Passion for selling technology learning What’s in it for me? You may have noticed we’ve not stated the salary for this Client Relationship Director job. Rest assured, our salaries are competitive and will be discussed as part of the selection process. We are currently working on creating more transparent salary bands across QA. On top of your salary, commission is uncapped at QA so you could be buying one of those yachts if you succeed. You’ll instantly become welcomed into the team and be invited for team lunches and nights out. You’ll also have the chance to be part of the 110 Club, an amazing incentive-based reward, which will see you go on a top VIP weekend abroad! On top of this, receive QA’s outstanding benefits package As QA is growing, we’re lucky to be able to offer our fabulous people clear career progression, which is why so many of us choose to stay! Whatever your pathway, there’s a huge wealth of opportunity to move around the different areas in QA. At QA, we celebrate difference. We have a relaxed dress code and a friendly vibe. We have a lot of wonderful groups to join and will offer you a buddy to help get you acquainted with your new colleagues when you start.
E1W 1UN

Client Relationship Director

Ref. : 1000002652
QA is the UK's leading provider of tech and digital apprenticeships and funded workplace learning programmes. We’re currently on an exciting growth trajectory. Come join our welcoming sales team as a full time permanent Client Relationship Director in our fancy offices in International House, London, ideally situated by the yachts at St Katherine’s Yard, where your view is the Tower of London, we offer hybrid working so when you’re not in London then you’ll be working from home. At QA, we’re tackling the issue of the nationwide shortage of digital skills head-on and have partnered with the likes of FTSE 350 companies to help provide solutions for these much-needed training shortages. We’re talking BIG business! As a Client Relationship Director, you’ll be engaging new clients and convince them to invest further into our suite of solutions. Using your natural customer-focused approach, you'll mainly deal with new customer/partner relationships, however you'll also mentor and motivate other team members. This role will suit someone already adept at New Business Development or perhaps an accomplished Senior Account Manager (we know you like to call yourselves different things!) At QA, we're genuinely passionate about empowering people, developing skills, and inspiring future generations. As such, it won't feel like a hard-sales role but more a chance to showcase our fabulous offering. We’re looking for the following skills/experience: Proven track record of delivering (or ideally smashing!) sales targets (preferably for high-spend clients) Strong motivation and resilience Excellent stakeholder management from building initial rapport, to establishing firm and lucrative relationships with decision makers at c-suite level Passion for selling technology learning What’s in it for me? You may have noticed we’ve not stated the salary for this Client Relationship Director job. Rest assured, our salaries are competitive and will be discussed as part of the selection process. We are currently working on creating more transparent salary bands across QA. On top of your salary, commission is uncapped at QA so you could be buying one of those yachts if you succeed. You’ll instantly become welcomed into the team and be invited for team lunches and nights out. You’ll also have the chance to be part of the 110 Club, an amazing incentive-based reward, which will see you go on a top VIP weekend abroad! On top of this, receive QA’s outstanding benefits package As QA is growing, we’re lucky to be able to offer our fabulous people clear career progression, which is why so many of us choose to stay! Whatever your pathway, there’s a huge wealth of opportunity to move around the different areas in QA. At QA, we celebrate difference. We have a relaxed dress code and a friendly vibe. We have a lot of wonderful groups to join and will offer you a buddy to help get you acquainted with your new colleagues when you start.
E1W 1UN

Client Relationship Manager

Ref. : 1000001370
Manchester (St James Buildings)
Lancashire
Client Relationship Manager Location: remote About QA As the market leader in technology training and talent solutions in the UK, we work with world's biggest brands and companies to give them the competitive edge in the digital world of today. For the last 30 years we’ve helped companies build their tech and digital capabilities via our leading range of training courses, reskilling bootcamps, and work-based learning programmes & apprenticeships. We also create bespoke solutions, blending elements to meet specific client needs. At QA, we are absolutely committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. One of our core values is that ‘our Diversity makes us stronger’ - we recognise that people from different backgrounds and experiences bring valuable perspectives and enhance the way we work at QA. As a market leader in the digital education, it’s our duty to drive diversity and inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work. The Role: To grow existing customer and partner relationships to deliver against specific, measurable targets across a broad spectrum of products and services. Key Responsibilities Identify and liaise with key stakeholders/decision makers for existing customers/partners through business development and client referral Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets Skills / Experience Required B2B Sales experience Understanding of consultative sales techniques Experience with building initial rapport and establishing relationships with decision makers at a strategic level Strong knowledge of the sales cycle from initial contact/prospecting to purchasing service offerings What QA can offer you? Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Hybrid working Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
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Client Relationship Manager

Ref. : 1000002628
Manchester (St James Buildings)
Lancashire
Client Relationship Manager Location: Leeds or Manchester (hybrid) Are you a highly experienced ambitious client account / relationship manager that strives in fast paced environments ? Do you want to help many of the world’s leading companies to build their tech and digital capabilities ? If yes, then apply now and help companies and learners get the tech skills they need to meet the future head on ! The Role Develop new and existing customer/partner relationships and deliver high levels of customer service that lead to long-term commercial relationships Key Responsibilities Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing you existing customer/partner base Organise and facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Analyse and interpret all relevant sales management information to prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets Skills / Experience Required Track record of delivering sales targets, through a wide range of products Experience in a consultative B2B sales function Experience of selling services and solutions Strong stakeholder management from building initial rapport, to establishing relationships with decision makers About QA QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. Powering our clients, students, learners and colleagues to win in the Digital Revolution! Apply now – here’s how! Simply hit the apply button, but if you want to know more or have any questions, please email georgina.parker@qa.com
M1 6FQ

International Officer - South East Asia

Ref. : K69290
UK
Other
International Officer – South East Asia Are you working for a University or an Agency and looking for a new challenge? Can you speak Thai, Vietnamese or another language from the South East Asian region? How about a career at QA! In this role, you will work this highly desirable market using your regional knowledge to engage with agents and education bodies across South East Asia to increase the number of students who want to study in the UK. You will have access to an established network of UK and International based agencies/suppliers, meaning that you can concentrate on engaging with new sources and students. You will be able to offer a variety of courses and programmes to not only help students receive the best level of education but also increase your earning potential. What do you as the ideal person need to have? Proven background within a similar role working the South East Asian region Demonstrate that you have an established agency/contact base  Multilingual in English and another South East Asian language (desirable)   Able to travel internationally regularly About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. Apply now – here’s how! Simply hit the apply button, but if you want to know more or have any questions, please email aidan.willis@qa.com
TBC

Marketing Operations Executive

Ref. : 1000002148
London (Middlesex Street)
London
Role: Marketing Operations Executive Location: London/ Birmingham (Hybrid working) As a Marketing operations executive you will be responsible for supporting and developing the marketing systems across QA's Higher Education brand. This is a role that would suit someone who is inquisitive, technically minded and adept at learning new systems and explaining these to others. Job Responsibilities: Support day to day management of marketing systems and make recommendations for future developments based on user feedback and identification of reoccurring trends Training and working closely with the wider QAHE team on their use of all systems – including advising on best practice Supporting with troubleshooting questions and escalating system fixes Proactively supporting wider teams’ access to reporting across systems Creating and maintaining guides/videos to support system users Experience Required: Experience managing a variety of marketing systems e.g. Dotdigital (or other email platform), Enquiry management systems & Telephony platforms would be advantageous Background of making data-driven recommendations with end-user at the forefront would be advantageous. Experience in delivering system training to individuals and groups is desirable CRM/Enquiry Management system usage with reporting would be beneficial About QA: As the market leader in technology training and talent solutions in the UK, we work with world's biggest brands and companies to give them the competitive edge in the digital world of today. For the last 30 years we’ve helped companies build their tech and digital capabilities via our leading range of training courses, reskilling bootcamps, and work-based learning programmes & apprenticeships. We also create bespoke solutions, blending elements to meet specific client needs. The higher education marketing team are an expanding part of our Higher Education brand based out of our Birmingham and London offices. What QA can offer you? Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. If you wish to find out more please contact Aidan Willis at QA.
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Administrator for our Student Support Team

Ref. : 1000001992
London (Middlesex Street)
London
Administrator for our Student Support Team London, Fulltime & Permanent, Mon-Friday 9am-5.30pm Occasional evenings and weekends required Do you have experience within a busy student facing or customer support environment? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About our role: As our Ask4Help and Student Support Administrator you will be part of busy London campus offering students advice, support and information services to contribute to an outstanding student experience. Being that go-to person, you will enjoy being the first point of contact and provide a welcoming, efficient, helpful and informative service to all students. You will also be involved with completing a variety of student and academic admin tasks. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Here’s some of what’s involved: Support the Student Support and Progress Coordinator in ensuring the delivery of an excellent forward facing and virtual customer service for Ask4Help. Responsible for ensuring all enquiries are accurately logged, referrals are correctly made and resolution is monitored Record and monitor attendance daily through attendance system Use FAQs developed in the Ask4Help team to answer and refer customer enquiries Delivery of student progress activities across the service - support all students with Change of Circumstances request and ensure all students are provided the correct guidelines for Course Transfers, Withdrawals and Pause in Study’s Bring your experience: Excellent communication skills Good organisational, problem-solving and planning skills Team player A positive, inclusive and collegial approach and the ability to inspire and motivate others Commitment to delivering excellent customer service Ability to use own initiative and judgement to resolve problems independently Ability to understand and resolve challenging customer enquiries and issues with confidence What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. Apply today! Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
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