QA - Careers website

Academic Administrator, London HYBRID

Ref. : 1000008576
London (Middlesex Street)
London
Experienced Academic Administrator for our Northumbria University London Campus London based, Maternity Contract, Hybrid working (on campus and working from home)            Do you have strong administration experience ideally within the education sector? If so, we have the perfect opportunity for you!    About our role: As Academic Support Specialist you will proactively deliver effective and efficient academic administrative support mainly through our student CRM system. You will work alongside a small team and take part in various academic processes and tasks to ensure our student journey is enjoyable. Good IT, Word and Excel skills a MUST The role is initially a maternity contract for a 12-month period based in London where you will be expected to come into the office up to three times per week. Here’s a flavour of what’s involved: (training provided) Provide guidance and advice to academic staff on the application of Northumbria University’s procedures Support for progression and awards boards including preparation prior to the board and communicating student awards and progressions post board. Supporting academic misconduct meetings. Support for Student-Staff Programme Committee meetings and the facilitation of good practice in the programme. Assessment monitoring including invigilation, arranging exam paperwork and exam-packs Liaising with London Programme Leaders to ensure Programme Handbooks are up to date at the start of the year and new intakes. Manage the Programme Support mailbox and resolve queries. To support the Visa Compliance Audit; ensuring all deadlines are met within a timely manner To support, communicate and process Change of Circumstances request To support the student enrolment process Work collaboratively with the Student Progress team, Ask4Help team and wider university support team to ensure students are supported through their studies Bring your experience: Previous experience in administration. Experience in working with MS Excel. Demonstrable success in building good relationships with key internal and external parties. Experience of multi-tasking and delivery to agreed timescale. Experience of planning and organising the activities of self-and/or others. Demonstratable knowledge of the education sector. #administrator #administration #highereducation  #london  #LifeAtQA #hybrid  #academicsupport #registry #academicrecords #studentsuccess
E1 7HT

Client Relationship Manager - Apprenticeships Glasgow

Ref. : 1000008455
Glasgow
Glasgow
The role: Client Relationship Manager -Glasgow Location: Glasgow G2 5AH, Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. A ‘day in the life’ of a Client Relationship Manager Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets. Sounds great, doesn’t it? And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
G2 5AH

Service Vertical Lead

Ref. : 1000008590
Home Based
Other
Senior Service Delivery Manager Service Delivery Team Lead (Apprenticeships) - Senior Service Delivery Manager Location: Hybrid/nearest QA office (UK Wide) FIXED TERM CONTRACT - 12 Months About the role: As a Service Vertical Lead within the Apprenticeships Service Delivery function, you will be responsible for performance managing and developing team members, ensuring they are equipped with the necessary skills and support to meet performance targets and service level agreements (SLAs). By fostering a collaborative and proactive environment, you will drive Service Delivery success, leading on the implementation of contracts, customer projects and reporting requirements. You will drive Service performance across complex escalations, leading on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives. Key Responsibilities: Lead, mentor, and develop a high-performing team, fostering a culture of accountability, empowerment, and excellence. Develop and implement frameworks for service quality, ensuring consistency and scalability across all service operations. Drive a culture of continuous improvement, identifying and embedding best practices to enhance efficiency and service delivery. Oversee the execution of complex projects and initiatives, ensuring successful delivery against agreed milestones, costs, and timelines. Proactively monitor service delivery performance, analysing trends and taking action to optimise results. Implement data-driven decision-making to provide actionable insights that improve service operations and business outcomes. QA’s benefits include: 27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications. We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require. If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps. QA is headquartered in London & New York. Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
HOMEBASED

Business Development Executive

Ref. : 1000008622
Manchester (St James Buildings)
Lancashire
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: Manchester - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: Competitive base salary with an uncapped commission Job purpose: You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. About you: You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, resolving solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Client Relationship Manager Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you!
M1 6FQ

(Customer Service Role) Student Advice & Support Assistant

Ref. : 1000008570
London (Rosebery Avenue)
London
Student Advice & Support Assistant (customer service role) QA Higher Education, Holborn London Monday – Saturday 5 days per week, fulltime contract, on campus daily Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! NB in general you will be required to work one evening until 7.30pm per week and on average one Saturday per month, Uniform consisting of tee-shift, jumper, & guillet are provided as you will be working at our front desk Full training will be provided Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines #administration #graduateopportunity #london #studentsupport #administrator #customerservice
EC1R 4TF

Admissions Officer, Birmingham Hybrid Working

Ref. : 1000008506
Birmingham (Louisa Ryland House)
Birmingham
Admissions Officer within our Student Admissions Team QA Higher Education Birmingham City Centre Fulltime & permanent role, hybrid role one day per week on campus Do you have strong administration experience ideally within the education sector (preferred) or within a busy back-office function where organisation, deadlines, accuracy and communication are key? If so, we have the perfect opportunity for you! About our role: As Admissions Officer, you will be responsible for assessing applications, admissions administration and validating documentation in line with various admissions processes, policies and government legislation for each of our respective University Partners. Also, you will be responsible to deal with enquiries by phone and email from internal staff, potential students, recruiters and other external influencers ensuring that all advice and information requests are dealt with efficiently and effectively. Good IT and Data Handling skills a MUST with the ability to provide an excellent learner journey at all times. Bring your experience: (please click through to read the full job description) Attention to detail and an excellent command of spelling, punctuation and grammar. Excellent organisational skills with the ability to effectively complete a demanding, varied workload, within the required timescales, in a fast-paced environment. Confidence, energy and enthusiasm. Familiarity with Home/EU higher education preferred. A hands-on and flexible approach to work. Work well under pressure. Experience of working in a customer-focused environment. What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job. A little more about us: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA Higher Education is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #admissions #highereducation #applicationprocess #hybridworking #birmingham #administration #administrator
B3 3PL

Data Engineering Trainer

Ref. : 1000008355
Site Based
Other
Data Engineering Trainer Location: Remote Full time/Permanent You will be responsible for delivering both QA and vendor specific innovative professional Data Engineering, Data Science and AI courses to our clients. As the industry evolves you will support the design and development of new innovative training courses. Working with stakeholders to design, develop and deliver tailored training programmes to meet our client needs. Role Responsibilities: Attain a consistent Trainer Satisfaction Score (TSAT) of 88%+ Achieve ‘Meeting Expectations’ in trainer observation Conduct peer observations Capably engage with clients to understand their business need and identify an appropriate learning solution Lead the design, development, and delivery of tailored learning programmes Provide in-depth expert Data knowledge, offering insights on cross functionally when required Develop and maintain stakeholder relationships Your Experience/Skills: Communication and Teaching: Excellent presentation, facilitation, and coaching skills to effectively deliver complex technical content in an engaging manner Technical Proficiency: Expertise in data science programming languages (e.g. Python, R, PyTorch, Java) and data processing frameworks (e.g. Apache Hadoop, Spark) is essential. Proficient in PowerBi, Tableau or Qlik Data Management: Strong understanding of data modelling, ETL processes, and database management (SQL and NoSQL) to design and maintain robust data architectures Analytical Skills: Ability to perform root cause analysis, optimize data pipelines, and ensure data quality and integrity Industry Knowledge: Familiarity with cloud computing platforms (AWS, GCP, Azure) and experience working with AI/ML engineers, data scientists, and other data professionals Wider Knowledge: Desirable knowledge of data governance and managing data engineering projects aligned with business objectives
DUMMY

Sales / Senior Account Manager / Business Development Manager

Ref. : 1000008454
UK
Other
The role: Sales / Senior Account Manager / Business Development Manager Location: London - Hybrid – 3 days in the office. Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Senior Client Relationship Manager; your focus will be to grow your account base by nurturing your existing customers as well as acting as a mentor across the team to support them to win business. About you: If you have experience working in B2B sales in a consultative sales function, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. Role Responsibilities: Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs with the support from the bids team and subject matter experts to create a compelling solution Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
TBC

Finance Administrator

Ref. : 1000008425
Birmingham (Louisa Ryland House)
Birmingham
tbc
B3 3PL

Client Relationship / Sales / Business Development / Relationship Manager

Ref. : 1000008623
Leeds (Brewery Wharf)
Yorkshire
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: Leeds - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: Competitive base salary with an uncapped commission Job purpose: You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. About you: You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, resolving solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Client Relationship Manager Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you!
LS10 1NE

Scheduling Specialist

Ref. : 1000006808
Swindon
Wiltshire
Scheduling / Operations / Student Engagement / Business Support SWINDON Full time, 37.5 hrs per week - Hybrid 3 days in the office Competitive base salary plus benefits Job purpose: You will join QA as a Scheduling Specialist; you will manage the allocation of training programmes, working closely with QA trainers resourcing a schedule of events within client timelines and managing marking allocations. About you: If you have experience working in a planning environment role where you are managing multiple tasks or resources and are data driven with an analytical approach, enjoy finding solutions, then this could be the role for you. You may have a background in event management for training services or seminars. A ‘day in the life’ of a Scheduling Specialist: Creating schedules for students. Collaborating with our sales teams to fulfil Client specific programmes as well as managing the day to day schedule of public courses. Identify gaps in current training capabilities and put forward cases to employ additional trainers. A little about QA: At QA, our mission is powering people’s potential. We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
GL53 7TH

Apprenticeship Central Services Officer

Ref. : 1000008601
London, Manchester or Birmingham
England
Apprenticeship Central Services Officer Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow) As part of the central services function, this role is pivotable in providing central support to our apprentices throughout their journey with us. This team will work together to provide the best possible support through displaying best practice, efficiency, initiative, attention to detail and open communication. You will work closely with our onboarding teams to identify and appropriately recognise, any prior learning that new apprentices have, ensuring their journey with QA is adjusted based on their prior skills, knowledge and behaviours. Job Responsibilities Provide a responsive contact desk for all apprentices as well as both external and internal stakeholders. Respond to all phone and email-based enquiries in a timely manner, resolving or re-directing queries where necessary. Record all incoming enquiries by documenting the enquiry and response, adhering to set SLA response times. Schedule and book apprenticeship schedules (L3-5) using the internal booking system, liaising with scheduling and or delivery as appropriate. Make schedule changes as required by learners, delivery colleagues or scheduling. Liaising with appropriate stakeholders depending on the reason for the re-schedule or cancellation. Provide administrative Bud functions i.e. making changes to line manager details as requested. Add or move customer accounts on relevant systems as required by sales, delivery or onboarding. Skills and Experience Administrative experience ideally within the education sector Multi-tasking and delivery to agreed timescale Ability to interpret and implement regulations Experience of working in a customer centric environment Knowledge of what excellent customer service means
SN5 7WZ

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