QA - Careers website

Sales Manager

Ref. : 1000008762
Manchester (St James Buildings)
Lancashire
Sales Manager (Public Sector) Manchester Full time, Hybrid 3 days in office Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. You will manage, motivate and develop a team of up to 6 individual contributors to achieve or exceed quarterly revenue targets. Key Responsibilities: Working closely with other managers to support define and execute the go to market strategy within the Public Sector Win team. Assigning activity and communicating clear performance expectations, objectives and key results Monitoring day to day activity and progress and addressing drops in productivity Coaching and developing team members to enhance their sales competence and achievement of targets Support the team with problem solving and decision making where appropriate Actively involved in large deals, role modelling effective sales techniques Acting as a point of contact for client issues Experience: Strong track record of delivering stretching sales targets as an individual contributor Buddied and mentored junior sales individual contributors Experience of working in a customer centric, fast paced, matrix environment Created and achieved against personal development plans Knowledge of QA business solutions Awareness of the importance of customer centricity and team collaboration Knowledge of how to set SMART performance objectives
M1 6FQ

Student Advice & Support Assistant (Customer Service Role) Birmingham

Ref. : 1000008568
Birmingham (Louisa Ryland House)
Birmingham
Student Advice & Support Assistant (customer service role) QA Higher Education, City Centre Birmingham Monday – Saturday 5 days per week, fulltime contract, on campus daily   Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!    About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! NB in general you will be required to work one evening until 9pm per week and on average one Saturday per month Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines Exceptional problem-solving skills with the ability to work on own initiative. #administration #graduateopportunity #birmingham #studentsupport #administrator #customerservice #LifeAtQA
B3 3PL

Data Level 3 Technical Apprenticeships Tutor

Ref. : 1000008554
London
London
Data Level 3 Technical Apprenticeships Tutor Home based/travel to site if required Job Summery Teaching Data Apprenticeship programmes at Level 3 & 4 as part of our programme delivery, aimed at empowering individuals and organisations to unlock the power of data. You’ll design and deliver cutting-edge training programs in database design and visualisations using industry standard software. Finally, you’ll get the opportunity to collaborate with subject matter experts to develop and refine learning content that empowers learners to excel in the evolving data landscape. Role Responsibilities: Craft and deliver immersive and cutting-edge experiences across the Data Science curriculum, captivating learners from diverse backgrounds and organisations. Collaborate and innovate with subject matter experts to develop dynamic and engaging courses and other high-impact learning assets that drive growth. Provide in-depth expert knowledge in your specialist area, offering insights cross functionally when required. Champion quality and innovation by upholding the highest standards of excellence and drive innovation as a key ambassador for our renowned training programs. Fuel your growth by taking ownership of your professional development, ensuring your expertise remains relevant and cutting-edge in the ever[1]evolving field of data science – 3 days of free training on any of our courses available Your Experience/Skills: Experience in using data tools such as: PowerBi, Tableau, Data Storytelling, SQL Proficient in the use of programming languages: Python. SQL Experience in using and good knowledge of: Data manipulation & visualisations, Data modelling, Data architecture and cloud, Data analytics and statistics Desirable knowledge of apprenticeships and work-based learning Desirable knowledge of the Ofsted Common Inspection Framework Desirable industry experience with teaching/ coaching experience Passion for lifelong learning and development as a profession
TBC

HR Compliance Specialist

Ref. : 1000008715
Slough
Berkshire
People Compliance Specialist Location: Slough/London (Hybrid 2 days a week in the office) Competitive Salary + Benefits We are looking for a meticulous and knowledgeable HR Compliance Specialist to ensure our HR policies, practices, and programs comply with applicable labour laws and internal standards. You’ll be the first point of contact for our customers and you’ll provide a high quality and customer focused service whilst always trying to make things better. As the People Compliance Specialist, you will support with all compliance matters relating to right to work, immigration, disclosure and BPSS checks and Ofsted requirements. Key Responsibilities: Provide advice and guidance to the People team and the business as/when legislation changes, supporting with the delivery of training and briefings when required. Audit internal HR processes, documentation, and systems to identify and correct compliance gaps. Work closely with your manager to ensure the business remains compliant within its legal requirement for Ofsted, disclosure and BPSS checks, right to work and immigration and all related administration processes are adhered to with the support of regular reporting and monitoring. Work closely and proactively with the PS team to ensure appropriate RTW checks have been carried out correctly for sponsored workers and others with an immigration status before they start work/extend contract/switch to another visa category. Lead on the visa application process for staff, including issuing certificates of Sponsorship (CoS), ensuring the manager and applicant are kept up to date with progress. Verify Employer Checking Service (ECS) checks and ensure Positive Verification Notice expiry dates are inputted on the HR system, escalating any Negative Verification Notices for appropriate action. Continued monitoring of; Right to Work, Immigration & UK legislation compliance. Verify accurate input of nationality, passport details, Right to Work permission, and visa expiry dates on HR System. Future visa expiries, proactively tracking, following up and actioning where necessary, escalating where required. BPSS compliance for employees with access to government data both inside and outside of the UK. Correct disclosure levels (Scroll to the bottom of this advert to read the full Job-Description) Your Experience/Skill Proven experience of working within a varied and fast paced People team environment. Working knowledge and understanding of immigration legislation, UKVI Points Based System, Sponsorship and Right to Work rules, with a willingness to learn and develop. Strong understanding of compliance processes, including Ofsted, data protection (GDPR), and key employment laws. Ability to work independently and use initiative to develop methods for tracking and monitoring compliance. Proficient in Microsoft Office, with intermediate Excel skills. CIPD level 3, equivalent HR Qualification or experience(desirable)
SL1 1SG

Digital Learning Advisor

Ref. : 1000008666
Home Based
Other
Digital Learning Advisor Remote (ability to come to a QA office with advanced notice) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a Data Technician level 3 apprenticeship. Key Responsibilities: Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria. Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning Specialists to ensure learners receive feedback on submissions and responses to queries within SLA. Be available on Zendesk online chat during working hours and provide prompt responses to learner queries. Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area. Professionally engage with both employers and learners to update on progress and plan for realistic progression. Deal with customer questions and complaints in line with Company policy where appropriate. About you: Excellent verbal and written communication skills Ability to engage and motivate learners remotely Self-motivated with a customer centric focus Strong planning and organising skills Ability to solve problems using experience and knowledge to overcome barriers Desire to learn and develop Safeguarding QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including: an enhanced disclosure check Child Barring list check qualification checks online checks medical fitness identity and right to work All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview. We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
HOMEBASED

Client Relationship Manager

Ref. : 1000008736
London (International House)
London
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: London Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. A ‘day in the life’ of a Client Relationship Manager Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets. Sounds great, doesn’t it? And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
E1W 1UN

People Services Coordinator

Ref. : 1000008723
Slough
Berkshire
People Operations Coordinator Slough or London/Slough Hybrid Competitive Salary We are seeking a highly organised, detail-oriented People Operations Coordinator to support and enhance our People Operations (HR) function. In this role, you will assist with administrative processes across the employee lifecycle, from onboarding to offboarding, and help ensure our employee experience is seamless, efficient, and positive. You will often be the first point of contact for the People Team and provide high quality, customer focused, HR support service whilst continuously being dynamic in influencing positive improvements across the team. Key Responsibilities: Process a range of operational tasks from the creation of contracts of employment and job change letters to initiating and managed background checks and owning the referencing and probation processes - all in line with our SLAs. Maintain accurate employee records and update HR systems. Create and update employee records and files in a timely manner Maintain Sostenuto (SOS) call management system, ensuring that all calls and queries are logged, responded to where necessary and the appropriate audit trails are available. Data integrity must be high taking into consideration subject of queries and Service Level Agreements. Determine need to escalate queries as necessary and do so via SOS call management system, ensuring that the system reflects the nature of the query to ensure a high level of customer satisfaction. Monitor and update the probation tracker regularly, ensuring timely follow-ups with managers regarding probation reviews, completions, or required extensions. Your Experience/Skills: Ability to prioritise effectively under pressure and multitask including strong organisation skills You’ve taken your first steps in a HR environment already or you have proven interest in kick starting your career in HR Desirable basic knowledge of HR and/or recruitment best practice and processes Excellent customer service skills
SL1 1SG

Deputy Head of Quality Assurance, London or Birmingham or Manchester

Ref. : 1000008661
London (Rosebery Avenue)
London
Deputy Head of Quality Assurance within HIGHER EDUCATION QA Higher Education, Birmingham OR Manchester OR London based Hybrid & mainly at home working with ad hoc travel as required Do you have experience within the education sector, ideally managing a small team and dealing with all aspects of OfS regulations (the Office for Students Regulator) and quality assurance matters. About our role: You will work closely with the Director of Quality Assurance. Our role is instrumental to ensuring adherence to the highest standards of educational excellence. Collaborating closely with colleagues in the Quality & Academic Teams, our role entails developing and implementing robust quality assurance policies and procedures to uphold regulatory requirements and accreditation standards. Through meticulous data analysis and reporting, the Deputy Head of Quality Assurance provides invaluable insights to drive continuous improvement initiatives across academic programmes, services, and processes. You will have sound knowledge on quality assurance matters, attending committee meetings, minute taking, following up agenda items related to various student matters. You will work closely with our university partners and awarding bodies not to mention advising internal teams on all relevant matters. Here’s some of what’s involved: (click through to view the full JD) Gathering information; quantitative and qualitative data on a department, system or process and evaluating the performance against pre-determined criteria. Assist with the development of QAHE’s Management and Governance arrangements in line with the OfS public interest governance principles. Assist with the oversight of quality assurance procedures across QAHE’s university partners, including annual monitoring, responding to external examiners and student engagement. Work with the Director of Quality Assurance on reviews with third party regulators e.g. OfS, QAA, BAC and BC. Provide advice to staff on all matters relating to the maintenance and enhancement of academic quality and standards, including the OfS regulatory framework for quality and standards and the QAA Quality Code. Deputising for the Director of Quality Assurance as required. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #qahighereducation #highereducation #qualityassurance #studentsupport #London #Birmingham #Manchester #officeforstudents #OfS
EC1R 4TF

Business Development Executive - London

Ref. : 1000008737
London (International House)
London
Business Development Executive Location: London, E1W 1UN Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Business Development Executive; your focus will be to prospect new business gained from both cold and warm leads and grow an account base using sales techniques gained from our in-house sales academy and on the job coaching. About you: If you have experience working in B2B sales, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Business Development Executive Build a territory plan each quarter to maximize new sales opportunities Using LinkedIn Sales Navigator, and researching your customer and their market, you will identify key decision makers to approach, with insights, to discuss and grow the QA product footprint Identify and understand needs and build a value proposition Prepare quotes and proposals for customers Generate revenue and margin to meet individual and team targets Sounds great, doesn’t it? And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this. We are proud to be a Disability Confident employer. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help!
E1W 1UN

Client Relationship Manager (DACH)

Ref. : 1000008683
Client Relationship Manager (DACH) Hybrid (London) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. You’ll grow existing customer and partner relationships and identify and win new business to deliver against specific, measurable targets across a broad spectrum of products and services across a portfolio of international customers. Your region will cover the DACH sector and will require a knowledge of GERMAN as a language. Key Responsibilities: Identify and liaise with key stakeholders/decision makers for existing customers/partners through business development and client referral. Win new business by identifying and contacting new customers and new business development activities. Strong online presence via platforms such as Linkedin to grow contact network and QA marketing reach. Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Experience: Track record of achieving sales targets B2B sales experience Working to tight deadlines where high level of accuracy are required Experience of resolving or offering solutions to queries
SL1 1SG

Scheduling Specialist

Ref. : 1000006808
Swindon
Wiltshire
Scheduling / Operations / Student Engagement / Business Support SWINDON Full time, 37.5 hrs per week - Hybrid 3 days in the office Competitive base salary plus benefits Job purpose: You will join QA as a Scheduling Specialist; you will manage the allocation of training programmes, working closely with QA trainers resourcing a schedule of events within client timelines and managing marking allocations. About you: If you have experience working in a planning environment role where you are managing multiple tasks or resources and are data driven with an analytical approach, enjoy finding solutions, then this could be the role for you. You may have a background in event management for training services or seminars. A ‘day in the life’ of a Scheduling Specialist: Creating schedules for students. Collaborating with our sales teams to fulfil Client specific programmes as well as managing the day to day schedule of public courses. Identify gaps in current training capabilities and put forward cases to employ additional trainers. A little about QA: At QA, our mission is powering people’s potential. We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
GL53 7TH

Administrator within our Income Team, London

Ref. : 1000008631
London
London
Administrator within our Income Team London, QA Higher Education Fulltime & Permanent Opportunity working on campus. About our role: Do you have excellent customer service & admin skills? Are you a recent Graduate or Administrator looking for a new and challenging opportunity within a busy & growing Finance Income team. Your focus: (FULL TRAINING PROVIDED) As administrator within our income team, you will be dealing with external and internal communications via phone and email. You’ll have lots of interaction with our students, assisting with high volumes of face-to-face queries and questions, supporting with applications, advising and assisting our customers with the Student Finance England Scheme and general administration. You’ll also assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. In interest in finance would be very desirable, as you will be dealing with student fee payments etc. Bring your experience: Proven high level communication skills. High Level Customer Service Understanding of Microsoft office systems and basic level competency Database management experience desirable Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will be required to undertake a basic DBS check We look forward to hearing from you! #customerservice #administrator #LifeAtQA #highereducation #London #graduate
B3 3PL

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