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Number of results: 3 vacancy(s) 
  • 1 



Customer Support Administrator - Income Team

Add this vacancy to selection: Customer Support Administrator - Income Team (1000009175)
  • Ref. : 1000009175
  • Birmingham (Louisa Ryland House)
  • Birmingham
  • Customer Support Administrator within our Income Team Birmingham, QA Higher Education Monday to Friday 8.30am-5pm OR 9am-5.30pm - Fixed Term Contract  About our role: Are you a customer focused administrator used to dealing with large volumes of calls along with dealing with customers face to face? Are you ready for a new and challenging opportunity within a busy & growing student income team. You might be an experienced call centre worker or customer service representative or perhaps a recent graduate looking for your first corporate opportunity. Your focus: As an administrator within our student income team you’ll assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. Bring your experience: Customer focused with good IT and computer skills. Strong literacy and numeracy skills: High proficiency in reading, writing, and mathematical tasks. Ability to perform under pressure: capable of working effectively under tight deadlines and in high-pressure situations. Detail-oriented and Methodical: demonstrated accuracy and attention to detail with a methodical approach to tasks. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations.          A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #customerservice #administrator #birmingham #student fees #LifeAtQA #highereducation
  • B3 3PL

Credit Control Team Leader

Add this vacancy to selection: Credit Control Team Leader (1000008793)
  • Ref. : 1000008793
  • London (Rosebery Avenue)
  • London
  • Credit Control Team Leader Location: London Campus Hours: Full-Time, Monday–Friday 9:00am–5:30pm (1 day working from home) Are you a confident leader with a strong background in credit control and income management? Do you thrive in fast-paced environments and enjoy making a real impact? If so, QA Higher Education has an exciting opportunity for you! Role Summary As Credit Control Team Leader, you’ll lead a dynamic team across multiple locations, overseeing the full revenue collection cycle for QA Higher Education. You’ll manage four distinct sales ledgers tied to key education partners, ensuring efficient cash flow and accurate financial reporting. Key Responsibilities Oversee revenue creation and collection across four sales ledgers, ensuring timely reconciliation and reporting. Deliver insightful financial analytics to senior leadership to support strategic decisions. Manage high volumes of communication with internal and external stakeholders, both face-to-face and remotely. Lead and support a team of three direct reports, fostering performance and development. Drive debt collection efforts, manage instalment plans, and follow up on Student Finance England approvals. Support the Credit Manager with operational tasks, including process improvements and workflow optimisation. What We’re Looking For Strong leadership and communication skills Experience with CRM systems and accounting databases (desirable) Proficiency in Microsoft Office applications Experience in database management (desirable) Self-motivated, adaptable, and calm under pressure Why QAHE? At QA Higher Education, we’re passionate about helping people find their place in the world. We celebrate diversity and are committed to creating an inclusive environment for all. As an equal opportunity employer, we welcome applicants from all backgrounds. How to Apply Click the Apply Now button and take the next step in your career with QA Higher Education. #income #finance #creditcontrol #hiring #customerservcie #education #London #LifeAtQA
  • EC1R 4TF

Credit Controller

Add this vacancy to selection: Credit Controller (1000009030)
  • Ref. : 1000009030
  • Leeds (Brewery Wharf)
  • Yorkshire
  • Credit Controller   Hybrid (Leeds)  Full time, 37.5 hours per week  Competitive salary plus some great benefits    QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.     By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. As a credit Controller you will  manage & control all credit control and accounts receivable operations for a defined set of accounts and there is also an opportunity to manage a credit control apprentice and ensure set targets are maintained.      Job Description  Collection of all outstanding debtors within personal set of accounts across all parts of the business group    Managing collections and account management of customer with varying payment terms and different product types   Continuing reduction of over 60 day debt and debtor days   Supporting sales, service delivery and sales administration in the enforcement of credit control policies   Deal with customer queries in a professional and timely manner  Escalate account issues to credit management Assist with other areas of the team/business as arising         About you:    Credit control background desirable   Attention to detail   Excellent communication skills both written and verbal  Customer focused   Understanding the full credit ‘cycle’ 
  • LS12 6BD

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Number of results: 3 vacancy(s) 
  • 1 
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