- Ref. : 1000009060
- Cheltenham
- Gloucestershire
- Customer Services Administrator (Programme Coordinator) ** Security Cleared **
PART TIME
Location : Cheltenham/Hybrid
This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function
About the role
You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service.
You’ll act as the first point of contact and provide high quality support to specified clients.
Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Key Responsibilities
Complete tasks or objectives following company policies, procedures, or methods to agreed timescales/KPIs/SLA’s
Work with internal and external stakeholders and learners to deliver our services and programmes
Timely and successful completion of all required documentation in-line with regulations/governance
Deliver high levels of customer service to assist the wider team
Plan and organise own workload and coordination of related activities
Maintain strong relationships with members of the client team
Raise issues that risk project delivery and/or agreed costs and timescales.
Escalate risks to ensure appropriate action is taken to mitigate them
About you
Experience of using IT systems e.g. Client Relationships Management is desirable
Working to defined deadlines where high levels of accuracy are required
Track record of successfully delivering assigned tasks and/or events - desirable
Experience within a highly client-centric environment, servicing a wide range of offerings
Working to tight deadlines where high levels of accuracy
Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
- TBC
- Ref. : 1000009064
- Cheltenham
- Gloucestershire
- Customer Services Administrator2
** Security Cleared **
Part time
Location : Cheltenham/Hybrid
This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function
About the role
In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers.
Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address.
Key Responsibilities
Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
Work with internal and external stakeholders and learners to deliver our services and programmes
Timely and successful completion of all required documentation in-line with regulations/governance
Deliver high levels of customer service to assist the wider team
Plan and organise own workload and coordination of related activities
About you
Experience of using IT systems e.g. Client Relationships Management is desirable
Working to defined deadlines where high levels of accuracy are required
Track record of successfully delivering assigned tasks and/or events - desirable
Experience within a highly client-centric environment, servicing a wide range of offerings
Working to tight deadlines where high levels of accuracy are required
Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
- TBC
- Ref. : 1000009065
- Cheltenham
- Gloucestershire
- Customer Services Administrator
** Security Cleared **
Part time
Location : Cheltenham/Hybrid
This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function
About the role
In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers.
Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address.
Key Responsibilities
Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
Work with internal and external stakeholders and learners to deliver our services and programmes
Timely and successful completion of all required documentation in-line with regulations/governance
Deliver high levels of customer service to assist the wider team
Plan and organise own workload and coordination of related activities
About you
Experience of using IT systems e.g. Client Relationships Management is desirable
Working to defined deadlines where high levels of accuracy are required
Track record of successfully delivering assigned tasks and/or events - desirable
Experience within a highly client-centric environment, servicing a wide range of offerings
Working to tight deadlines where high levels of accuracy are required
Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
- TBC
- Ref. : 1000008775
- London
- London
- Lecturer in Maths & Digital Skills (1:1 and small group tuition)
Part-time, on campus role 3 days per week, 12 months fixed term contract initially
QA Higher Education, London
Monday & Tuesday 12:00 – 18:30 and Friday 10:45 – 17:30
Do you have teaching experience in Maths &Digital Skills at UG and PG level. Do you enjoy supporting students on a one-to-one basis, small tutorials and workshops, where you can assist our Higher Education students with their Maths and Digital Skills.
Many of our students are from overseas and often our students haven’t studied for a few years, both are examples of where your knowledge & academic support will be needed.
We have an exciting opportunity to be part of our growing and expanding team. We are student centric and very passionate about our contribution to our students’ future.
Your focus: You will be working within the Academic Community of Excellence (ACE) team to support learners with their maths & digital skills development alongside their classes.
You will be delivering effective teaching, learning and support enabling learners to gain the skills they need to succeed as well as excel in their studies. Bring your knowledge, to power each student’s potential.
Here’s a little of what you’ll be doing:
Plan, prepare and deliver effective and engaging group, one-to-one and drop-in sessions (face-to-face and online) to support and develop students’ learning, academic and digital skills, and wellbeing.
Keep accurate tutorial records to monitor learner progress and achievement
Deliver engaging and creative learning to meet the needs of the learner
Develop learning support and skills materials and resources (for face-to-face and online) and maintain them on the Virtual Learning Environments (VLEs)
Be a Personal Tutor and provide guidance, support and tutorship for student groups and individuals.
Initiate and maintain regular contact with students to establish a supportive and professional relationship.
Track, monitor and review students’ academic progress/achievement, development, and wellbeing.
Signpost students towards appropriate sources of support where necessary
Organise and promote Academic Community of Excellence (ACE) at QA events.
Bring your experience:
Post Graduate Qualification (Master’s/DELTA or equivalent)
Experience of delivering one-to-one Maths and Digital Skills tutorials and academic workshops
HE skills tutor experience (desirable)
Relevant teaching qualification HEA or demonstrate teaching experience with a commitment to achieving the required Professional Standards for teaching.
Expertise in subject area of Maths and Digital Skills
Ability to use a range of learning and teaching approaches.
#london
#personaltutor
#maths
#digitalskills
#lecturer
#highereducation
#delta
- TBC
- Ref. : 1000009084
- Cheltenham
- Gloucestershire
- Customer Services Administrator (Programme Coordinator)
Location : Cheltenham/Hybrid
This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function
About the role
You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service.
You’ll act as the first point of contact and provide high quality support to specified clients.
Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Key Responsibilities
Complete tasks or objectives following company policies, procedures, or methods to agreed timescales/KPIs/SLA’s
Work with internal and external stakeholders and learners to deliver our services and programmes
Timely and successful completion of all required documentation in-line with regulations/governance
Deliver high levels of customer service to assist the wider team
Plan and organise own workload and coordination of related activities
Maintain strong relationships with members of the client team
Raise issues that risk project delivery and/or agreed costs and timescales.
Escalate risks to ensure appropriate action is taken to mitigate them
About you
Experience of using IT systems e.g. Client Relationships Management is desirable
Working to defined deadlines where high levels of accuracy are required
Track record of successfully delivering assigned tasks and/or events - desirable
Experience within a highly client-centric environment, servicing a wide range of offerings
Working to tight deadlines where high levels of accuracy
Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
- TBC
- Ref. : 1000009082
- Home Based
- Other
- Senior Service Delivery Specialist (programme coordinator)2
Permanent
Location: Cheltenham
This role requires holding or passing and maintaining security clearance for the duration of your employment in the role.
In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Key Responsibilities:
Create and maintain programme plans to track progress and ensure successful completion of training programmes.
Manage and prioritise coordination activities to meet internal and external requirements.
Act as main point of contact for training programme for internal and external stakeholders.
Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback.
Collate, analyse and report programme feedback data.
Present service delivery reviews to clients.
Key Skills / Experience Required:
Building and maintaining client relationships.
Extensive cross-functional collaboration skills.
Effective soft skills and emotional intelligence facilitating effective written and verbal communication.
Comfortable presenting to clients both face to face and virtually.
Proficient in analysing, evaluating and reporting data.
Microsoft office (including Excel and PowerPoint).
#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
- HOMEBASED
- Ref. : 1000009090
- Birmingham (Louisa Ryland House)
- Birmingham
- QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
As a Client Relationship Manager you will develop new and grow existing customer/partner relationships to deliver against specific, measurable targets.
Job Description
Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by
telephone and email in order to maximise long-term sales opportunities
Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base
Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets
Deliver high levels of customer service that lead to long-term commercial relationships
Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within
the defined market space
Uncover revenue opportunities through thorough exploration of clients problem/need
About you:
Track record of achieving sales targets
Experience in a B2B sales function where you have had to deliver a wide range of products in order to maximise
sales opportunities – ideally a consultative sales environment
Experience using IT systems e.g. Client Relationships Management systems
Proficient in Microsoft Office
- M1 6FQ
- Ref. : 1000009020
- London (Middlesex Street)
- London
- Programme Leader MSC Business with (Pathways)
QA Higher Education at Northumbria University LONDON
Fulltime & Permanent Opportunity
Are you a Programme Leader or perhaps an experienced Senior HE Lecturer in Business, Management or related discipline? Looking for a new challenge in a new academic era - where you can be proud of your contribution and feel rewarded watching our students succeed within your Programme?
We have an exciting opportunity to be part of our growing Northumbria University, London campus, we are student centric and very passionate about our contribution to our students and industries future ………come join us!
Your focus: As Programme Leader you’ll be responsible for the academic delivery and development of the MSC Business with (Pathways) programme in conjunction with a University Partner. The programme is offered with seven distinctive pathways including, Marketing Management, International Management, Entrepreneurship, Business Analytics, Tourism and Hospitality Management, Financial Management and Human Resource Management. Our compliance and academic standards are set high to deliver an exceptional student experience. Your talent to develop and manage the academic team will ensure we meet and ideally exceed our academic, pastoral and quality assurance targets & standards.
The great news is you will still have some opportunity to teach some modules both online and, in the classroom, using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to your team and our students …. your knowledge, powering each students’ potential.
Bring your experience: Applicants should have teaching experience and must hold a PhD in Business, Management or related subject area or are close to completing their PhD. Applicants with current publications are welcomed. A teaching qualification and membership of the HEA would be distinct advantageous.
What we can give you:
Opportunity to continue your personal development with our own in-house learning portfolio
Chance to work with like-minded academic enthusiasts; able to share and learn up-to-date theory and best practice, future proofing your expertise.
Senior leader mentoring, guidance and support.
Experience and exposure of working with leading University Partners
Access to innovative delivery methods, and exciting course material
Time off to support the charities close to your heart.
Equal Opportunities: At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
The successful candidate(s) will be required to undertake the basic DBS check
#Hiring
#JobOpening
#JoinOurTeam
#CareerOpportunity
#NowHiring
#JobSearch
#WorkWithUs
#CareerGrowth
#qahighereducation
#programmeleader
#lecturer
- E1 7HT
- Ref. : 1000008789
- Leeds (Brewery Wharf)
- Yorkshire
- Role: Assistant Management Accountant
Location: Leeds City Centre (hybrid)
QA are the market leader in technology training & talent solutions in the UK, and we work with the world's biggest brands & companies to give them the competitive edge in the digital world of today.
For over 30 years we’ve helped companies build their tech & digital capabilities via our leading range of training courses and work-based learning programmes & apprenticeships.
QA are currently on the lookout for an Assistant Management Accountant to join our expanding finance function. This position offers the right candidate the opportunity to make a significant contribution to the performance of our business.
We can offer Study Support with guaranteed pay increments per exam passed.
Key Responsibilities:
Assist with the preparation of the monthly management accounts, supporting data and reporting including
Calculation of the monthly revenue and direct costs and preparation of the analysis
Continual review and improvement of procedures and financial controls
Maintain Balance Sheet accurate reconciliations via review and preparation
Responsible for direct and indirect cost postings and reporting against budget
Business partner with internal stakeholders.
Maintain internal controls and systems.
About you:
Studying CIMA/ACCA/ACA
Advanced Excel & Powerpoint skills
Strong commercial acumen combined with robust numerical and analytical skills
Articulate with strong verbal and written communication skills
Composed working within a fast moving environment
- LS10 1NE
- Ref. : 1000008982
- London (Middlesex Street)
- London
- Head of Content Development (digital learning)
QA Higher Education, London or Birmingham Based, Hybrid Working
Are you a visionary leader with a passion for digital learning and academic excellence? QAHE is seeking a dynamic Head of Content Development to lead our Content Development Team in creating high-quality, innovative teaching and learning materials for blended learning programmes.
As a key member of the Learning & Teaching Faculty, you’ll manage content creation workflows, collaborate with academic leaders, and ensure our materials meet the highest standards of quality, compliance, and creativity.
A key part of the role will be leading & motivating our team to ensure all deadlines are achieved.
Here’s some of what you will be doing: (please click through to read the full JD):
Lead and manage the Content Development Team and associated third parties.
Oversee the creation and publication of teaching materials to meet programme deadlines.
Develop and optimise content development processes and project workflows.
Collaborate with academic staff to design engaging, pedagogically sound content.
Line manage team members and support their professional development.
Report to the Deputy Dean and contribute to strategic planning.
Bring your experience:
Essential Experience:
Proven leadership in content development and project management
Expertise in designing multi-modal academic content.
Strong cross-functional collaboration skills
Experience in higher education (desirable)
Knowledge & Skills:
Pedagogical expertise and digital learning innovation
Proficiency in content authoring tools (e.g., Articulate 360), Microsoft 365, and project management apps.
Strong attention to detail, creativity, and problem-solving skills
Excellent communication and emotional intelligence
Qualifications:
Undergraduate degree in a relevant field (essential)
Teaching qualification or HEA Fellowship (essential)
Postgraduate qualification in education or edtech (desirable)
What we’ll do for you: Being a learning business, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential.
A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
#blendedlearning
#london
#birmingham
#highereducation
#hybridworking
#pedagogicalapproach
#digital
- E1 7HT
- Ref. : 1000008972
- Leeds (Brewery Wharf)
- Yorkshire
- The role: Recruitment / Sales / Business Development Executive
Location: Leeds - Hybrid - 3 days in the office
Contract: Full time, 37.5 hrs per week
Package: Competitive base salary with an uncapped commission
Job purpose:
You will join QA as a Business Development executive; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching.
Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities.
About you:
You will be an experienced Business Development executive with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.
A ‘day in the life’ of a Business Development Executive
Lead client meetings to understand their business in order to deliver an impactful solution
Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance
Design a high-level creative solution to meet the client’s needs
Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off
Measure the strategic value being added to client account
Develop strategic relationships with client C-Suite and other senior stakeholders
Sounds great, doesn’t it?! And in return we will offer you!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form.
#LifeatQA #QA #theresnoplacelikeqa #LI-hybrid #hiring #th1
- LS10 1NE
- Ref. : 1000008817
- Birmingham (Louisa Ryland House)
- Birmingham
- Admissions Officer, QA Higher Education – Maternity Contract
Hybrid Working, mainly working from home
London OR Birmingham OR Manchester Based
Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you!
About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters.
Here’s some of what’s involved: (click through to see the full JD)
Review incoming applications, validate applicants’ academic records and/or
professional experience
Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations
Ensure the CRM system is consistently updated, and information is detailed and
accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations.
Provide clarifications to student’s queries in a professional manner.
Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines.
Communicate admissions decisions to applicants
Bring your experience:
Excellent verbal and written communication skills
Strong organisational and planning skills
Demonstrated ability to implement and review policy and procedures in respect of compliance requirements
Ability to work effectively within a cross functional team environment
Strong communication and interpersonal skills.
Ability to problem-solve
Experience of working in a customer-focused environment
Ability to work at pace with tight deadlines
Knowledge of the Higher Education sector would be desirable
The successful candidate will be required to undertake the Basic DBS check.
We look forward to hearing from you!
#highereducation
#administrator
#london
#birmingham
#manchester
#remote
#studentapplications
- B3 3PL
- Ref. : 1000009068
- Home Based
- Other
- Digital Product Management and Business Analysis (L4) Apprenticeship Trainer
Homebased with occasional travel as required
Permanent
We are seeking an experienced and passionate Apprenticeship Trainer to deliver engaging and career-focused training across Digital Product Management and Business Analysis standards. This dual-focus role is ideal for a professional with hands-on experience in both fields or someone experienced in product management who is committed to guiding apprentices through real-world application, skill development, and achieving their qualifications.
Role Responsibilities:
Deliver engaging training workshops and aligned to apprenticeship standards such as:
Level 4 Business Analyst Apprenticeship
Level 4 Digital Product Manager (e.g. emerging standards or internal curriculum)
Teach core topics including:
Agile and Scrum frameworks
Requirements gathering, stakeholder mapping, and gap analysis
Product lifecycle, road-mapping, MVP definition, and backlog management
User research, personas, journey mapping, and data-driven product decisions
Business process modelling and use cases
Commercial awareness [FB2] and value-based prioritisation
Your Experience/Skills:
Proven hands-on experience in Digital Product Management and/or Business Analysis roles.
Strong knowledge of Agile methodologies (Scrum, Kanban) and lean product development.
Excellent communication, presentation, and facilitation skills
Ability to translate real-world experience into impactful learning
- TBC
- Ref. : 1000008998
- Birmingham (5th Floor)
- Birmingham
- Software Engineering Lecturer
Home based
12 months Fixed term Contract
About our role:
As a Lecturer in the Degree Apprenticeship team in QAA you will be working with learners that are studying alongside full-time work to develop themselves in their professional specialism. We teach using Blended Learning, which means that our Lecturers support learners through the development of online content and activities, remote interactive sessions (e.g. WebEx or discussion forums) and in live-online or Face-to-Face workshop.
Key Responsibilities
To design and take ownership for multiple modules on the Degree Apprenticeship programmes, and to contribute to the delivery of high quality learning. This will include online support throughout the programme and delivery of a series of face-to-face live online workshops
Development of course materials for a number of modules, including video for online learning, exercises, slides and assessments
To contribute to the wider team activities on assessment and teaching as required.
To make an active contribution to ensure this programme continues to improve, and that all
Skills & Abilities
Excellent, detailed knowledge of more than one topic within the required subject areas including Software Engineering.
Confident in Python programming
Experience of Agile Software Development
Familiar with the DevOps CI/CD pipeline
Aware of broader Software Engineering Methodologies and structural approaches
Knowledge of Apprenticeships and work-based learning, or knowledge of Higher Education.
Understanding of equity and diversity issues.
Your Qualifications and Knowledge
Essential:
A post-graduate degree (MSc)
Subject specific qualifications
Desirable:
PhD
Teaching qualification
- B5 4UA
- Ref. : 1000008908
- Site Based
- Other
- Data and AI Trainer
70% Remote, 30% any QA Onsite (London, Manchester, Leeds, Birmingham, Slough)
About the role:
As an expert in your field, you will deliver QA and vendor specific innovative, high-quality training in Data Science, GenAI, and Python to a wide range of clients. You will empower learners to apply their knowledge effectively in real-world scenarios.
In addition to training delivery, you’ll play a key role in shaping the future of learning by contributing insights to the design and development of cutting-edge courses. With strong technical expertise in GenAI, machine learning, Python, and the NumPy ecosystem, and desirable experience in AI frameworks and cloud platforms, you’ll stay at the forefront of industry trends through ongoing professional development and a passion for education.
Role Responsibilities:
Training Delivery: Deliver high quality and engaging training in line with polices, industry standards and regulatory requirements.
Performance & Quality Metrics: Attain a consistent Trainer Satisfaction Score (TSAT) of 88%+ and achieve ‘Meeting Expectations’ in trainer observations, utilise feedback to improve performance and effectiveness of training, conduct peer observations providing constructive feedback.
Subject Matter Expertise: Act as an SME utilising your in-depth knowledge to contribute insights to internal discussions, client programmes and collaborate cross functionally
Communication: Collaborate effectively across teams, maintaining professional proactive communication with internal and external stakeholders
Contribution: Support team objectives and initiatives, demonstrate accountability and reliability showing flexibility to adapt to priorities
Continuous Professional Development: Proactively maintain industry recognised certifications, engage in continued learning to stay up to date with industry trends, emerging tech and best practices
Your Experience/Skills:
Training Delivery
Excellent presentation, facilitation, and coaching skills to effectively deliver complex technical content in an engaging and interactive manner virtually and/or in-person
Ability to connect with diverse audiences including technical and non-technical professionals
Skills and Technical Proficiency
Strong knowledge of GenAI concepts, applications and prompt engineering
Proficient in GenAI concepts, machine learning techniques, and Python programming, with strong familiarity with the NumPy ecosystem.
Industry Knowledge & Experience
Desirable hands-on experience with leading AI frameworks (e.g. TensorFlow, PyTorch)
Familiarity with cloud platforms (AWS, GCP, Azure)
Experience working with AI/ML engineers, data scientists, and other data professionals
Wider Requirements
Passion for education, technology, and empowering others through knowledge sharing
Qualifications:
Desirable degree in Mathematics or related field
Desirable relevant cloud vendor (GCP, AWS, Azure) certifications
- DUMMY
- Ref. : 1000008997
- London (International House)
- London
- Apprenticeship Central Services Officer
6 months contract
Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow)
As part of the central services function, this role is pivotable in providing central support to our apprentices throughout their journey with us. This team will work together to provide the best possible support through displaying best practice, efficiency, initiative, attention to detail and open communication.
You will work closely with our onboarding teams to identify and appropriately recognise, any prior learning that new apprentices have, ensuring their journey with QA is adjusted based on their prior skills, knowledge and behaviours.
Job Responsibilities
• Provide a responsive contact desk for all apprentices as well as both external and internal stakeholders.
• Respond to all phone and email-based enquiries in a timely manner, resolving or re-directing queries where necessary.
• Record all incoming enquiries by documenting the enquiry and response, adhering to set SLA response times.
• Schedule and book apprenticeship schedules (L3-5) using the internal booking system, liaising with scheduling and or delivery as appropriate.
• Make schedule changes as required by learners, delivery colleagues or scheduling. Liaising with appropriate stakeholders depending on the reason for the re-schedule or cancellation.
• Provide administrative Bud functions i.e. making changes to line manager details as requested.
• Add or move customer accounts on relevant systems as required by sales, delivery or onboarding.
Skills and Experience
• Administrative experience ideally within the education sector will be an advantage
• Multi-tasking and delivery to agreed timescale
• Ability to interpret and implement regulations
• Experience of working in a customer centric environment
- SN5 7WZ
- Ref. : 1000008854
- Manchester (St James Buildings)
- Lancashire
- Sales – Client Relationship Director
Full-Time/Permanent
Salary - Competitive Salary + Commission
Location - Manchester
About QA
Our mission within the Public Sector sales team is to work with our customers to identify areas of growth, areas where we do not currently deliver into and new projects to support customer outcomes.
To achieve this goal, we need to supercharge growth and drive new business opportunities into accounts that sit within the Public Sector, Local Government & Defence.
Key Responsibilities
Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield.
Prospect for new revenue streams whilst maintaining and growing existing lines of revenue .
Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients.
Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities
Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning the process end to end.
Input, analyse and interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity utilising Microsoft Dynamics
What You'll' Bring
Good communication for internal and external stakeholders up to C suite level
Driven and hungry for the sale
Dynamic and innovative
Willing to challenge the status quo
Demonstrable success in sales
Sounds great, doesn’t it? And in return we will offer you
- M1 6FQ
- Ref. : 1000008366
- Home Based
- Other
- AI Engineering Trainer (Level 6)
Home based
About our role:
We are seeking an experienced and passionate AI Engineer Apprenticeship Trainer to deliver high-quality, hands-on training in artificial intelligence and machine learning engineering. The ideal candidate will have a strong background in AI/ML concepts, software engineering, and real-world project experience, with a passion for teaching and upskilling professionals or students.
Key Responsibilities
Teach key topics including:
Machine learning algorithms (supervised, unsupervised, reinforcement learning)
Assessing Security, Ethics & XAI
Developing & Testing AI Solutions
Leading AI & Future Innovation
Deep learning (CNNs, RNNs, transformers)
Generative AI and LLMs (e.g., GPT, BERT, Diffusion models)
Data preprocessing, feature engineering, model evaluation
AI deployment and MLOps best practices
Guide learners through coding labs, projects, and capstone work using Python, TensorFlow, PyTorch, or similar tools.
Stay updated with the latest AI technologies, tools, and trends to continuously improve training content.
Assess participant progress through quizzes, assignments, and evaluations.
Collaborate with curriculum developers and other trainers to maintain a consistent and high-quality learning experience.
Data architecture, pipelines and storage
Awareness of cutting-edge AI topics (e.g. agents, RAG, RAC, MCP)
Data visualisation
Skills & Abilities
Essential:
Bachelors or master’s degree in Computer Science, Data Science, AI, or related field.
Strong programming skills in Python and familiarity with tools like Jupyter, NumPy, pandas, scikit-learn, TensorFlow, and PyTorch.
Excellent communication, presentation, and facilitation skills.
Must be able to inspire and engage on AI topics
Practical expertise with building and deploying AI models'
Desirable:
Experienced in training, mentoring, or teaching technical content to professionals or students.
3+ years of experience in AI/ML engineering or research.
Teaching qualification or willingness to work towards one
Understanding of Docker, Streamlit, FastAPI and Flask
Experience pandas, scikit-learn
- B5 4UA
- Ref. : 1000008924
- London (International House)
- London
-
Senior People Partner
London (3 days a week in office), occasional travel to Slough
QA are seeking an accomplished and strategic HR professional with over 10 years of experience driving people initiatives in fast-paced, high-growth environments. You will have a proven track record of partnering with senior leadership to align people strategy with business goals, enhance employee experience, and lead change management across diverse functions. Adept at navigating complex organisational structures, implementing performance and engagement frameworks, and fostering inclusive workplace cultures.
Role Responsibilities:
• Collaborate closely with leaders to understand and analyse people challenges, and develop commercially focused People plans to maximise employee engagement and organisational sustainability
• Manage complex employee relations issues, mediating and resolving conflict when necessary
• Lead on the people aspects of business transformation and change initiatives, ensuring effective organisational design and modes of working Identify gaps in internal capabilities and performance and build strategic recruitment and development plans to achieve desired business results
• Oversee effective implementation of all annual cycle events working with the People Operations, Talent and Experience team
• Project manage key People initiatives alongside the People Experience Managers
• Advise and coach leaders and managers on People policies & practices and interpersonal skills
• Champion organisation values and culture ensuring they are clearly communicated and contribute to a positive work environment
• Flexibility - some travel to other sites within the UK will be required
Your Experience/Skills:
• Many successes in delivering stated business objectives through effective business partnering
• Managing multiple stakeholders, sometimes with conflicting agendas, and facilitating teams to deliver group objectives
• Sound talent management and workforce planning experience
• Exposure to TUPE and post-close integration activity would be advantageous
• Experience across multiple organisations with some blue-chip exposure in recent past
• Generalist knowledge base, with strengths in change and/or talent management
• In depth working knowledge of current employment law
- SL1 1SG
- Ref. : 1000008926
- London (International House)
- London
- Role: Solutions Engineer
Location: London (Hybrid - Client and office locations)
Competitive Salary + Commission
We’re seeking a Solutions Engineer to support our teams in scoping, positioning and winning high-value strategic deals with a specific Vertical. This role sits at the intersection of sales, product and delivery, working with clients to demonstrate products and solutions as well as work through how these can be developed to meet their individual needs. The role will be focused on translating customer problems into compelling solutions and orchestrating internal teams to build winning proposals.
Key Responsibilities:
Solution Demonstration, Scoping and Design
The ability to run demonstrations of existing products, in turn selling the platform as a key part of the overall offering.
Translate customer needs into tailored enterprise learning and transformational solutions.
Develop high-quality solution narratives, statement of works (SOWs), pricing models and technical documentation.
Client Engagement
Join sales meetings to provide subject matter expertise and technical credibility when it comes to solutions.
Build trust with senior client stakeholders, including but not limited to, Chief Transformation Officers, Chief Information Officers and Chief Data Officers
Proposal and Bid Support
Lead, or support the Bid Team with, responses to Requests for Information (RFIs) / Requests for Proposals (RFPs), bringing together cross-functional input, where appropriate.
Collaborate with product specialists, delivery and commercial teams, to align on solution feasibility, cost and margin.
Internal Enablement and Strategy
Work closely with Marketing and Product to stay up-to-date on new offerings and capability areas.
Identify and share insights from the market to inform solution development and product roadmap.
Your Experience/Skills
Experience in pre-sales, sales engineering, solution consulting and / or a technical account management.
Strong understanding of enterprise sales processes and what it takes to win complex deals.
The ability to lead solution design and collaborate across commercial, technical and delivery teams.
Comfortable engaging with C-level stakeholders and translating technical detail into business value.
Background in SaaS, digital learning, Enterprise IT, consulting and /or digital transformation is a plus.
- E1W 1UN
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