QA - Search results(24 vacancies/1)-Contract type : QA HE Ltd Permanent

Relationship Officer - Customer Service

Ref. : K74291
Birmingham
QA are currently recruiting for an Agent Relationship Officer to work with Head of Shared Services and Agency Management to monitor, engage and support the recruitment teams and external stakeholders. The role will require you to build relationships with peers and stakeholders and to support the recruitment teams and identifying/mitigating potential risk to QA and its university partners. This includes providing support and training to stakeholders to drive best practice and monitoring and assessing the marketing requests made by agents who wish to use our partner logos’. The Agent Relationship Officer will be communicating both face to face and using various channels/platforms, to reach our agent network. Key Responsibilities: Supporting the Agent Compliance Office when required Ensuring websites are checked regularly and meeting our marketing requirements. Supporting agents to ensure that the marketing practices aligns with QA’s requirements Taking opportunities to participate in events to showcase best practice in Agent Compliance/Management. Key Skills / Experience Required: Experience of Microsoft Office tools Ability to present and deliver training Confident is being able to use various platforms to engage with QA’s agent network. A highly organised individual with the ability to manage a diverse workload A detail oriented approach with a thorough track record of attention to detail Passionate about the customer and all elements of the customer experience Beneficial Attributes: Educated to HND level or higher in the following areas, Marketing, Business, Risk & Management Experience of marketing, student admissions, student recruitment or higher education in general This is a fantastic opportunity to get into a career in higher education, a hugely rewarding sector. The benefits at QA are vast – first rate training, career development and progression to name a few – the sky is the limit! About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. Apply now – here’s how! Simply hit the apply button, but if you want to know more or have any questions, please email georgina.parker@qa.com
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International Recruitment Manager - Online Programmes

Ref. : K75338
International Recruitment Manager – Online Programmes Location – London/Birmingham The Role: Provide focus on international Student recruitment activities, to develop, manage and implement the overarching sales strategy for QAHE Online Pathway & English Language Provision by delivering recruitment targets across all channels including but not limited to agents, directs and partner Universities. Key Responsibilities: Overarching the strategy and delivering assigned target, this includes student recruitment to our Online Pathway Programmes and English language provision Developing our English language provision and delivering recruitment targets Generating recruitment to all QA online pathway provisions Generating monthly & weekly reports to the Senior Management Team Networking within the industry to gain more insights and trends Training the recruitment team on our products and processes Identify marketing campaigns to generate applications/enquiries Extend the agent network in order to promote PSE and Online Pathway enrolments Seek new partnership opportunities and new recruitment channels in assigned regions Ensure a quality recruitment process that meets legal recruitments What you will bring to the role: A Self-Starter, quick to take the initiative and spot new opportunities Excellent communication skills, both verbal and written Strong customer focus, committed to ensuring delivery of excellent service standards Ability to operate at all levels of the organisation acting as an ambassador for the International Office and University internally and externally. A highly driven and motivated individual A highly organised individual with the ability to manage a diverse workload Knowledge of International Student Recruitment to Pre-Sessional English or other English Language Programmes Knowledge of UKVI rules and policies Understanding of the Higher Education industry Educated to a Degree level About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. Apply now – here’s how! Simply hit the apply button, but if you want to know more or have any questions, please email georgina.parker@qa.com
TBC

International Compliance Executive (UK International and South Asia)

Ref. : K75111
UK
Other
International Compliance Executive This role holds the overall responsibility for delivering the Overarching compliance strategy for assigned region. You will be responsible for ensuring the team meet set target for the region You will work close with Senior Regional Manager and IO (s) to support conversion strategies and compliance for your specified regions Provide support to Recruitment team and business partners as required in relation to business wide projects. Dealing with student enquiries into the business in specified regions About you: Commercially focussed A skilled negotiator Excellent communication skills, both verbal and written Strong customer focus, committed to ensuring delivery of excellent service standards Ability to operate at all levels of the organisation acting as an ambassador for the International Office and University internally and externally. A highly driven and motivated individual An ability to get a large team to work collaboratively towards targets Ability to work with multiple university partners required A highly organised individual with the ability to manage a diverse workload Ability to work in a team environment with a range of stakeholders Capable of building strong working relationships and networks with people across the sector and university partners About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. Apply now – here’s how! Simply hit the apply button, but if you want to know more or have any questions, please email georgina.parker@qa.com
TBC

International Officer - South East Asia

Ref. : K69290
UK
Other
International Officer – South East Asia Are you working for a University or an Agency and looking for a new challenge? Can you speak Thai, Vietnamese or another language from the South East Asian region? How about a career at QA! In this role, you will work this highly desirable market using your regional knowledge to engage with agents and education bodies across South East Asia to increase the number of students who want to study in the UK. You will have access to an established network of UK and International based agencies/suppliers, meaning that you can concentrate on engaging with new sources and students. You will be able to offer a variety of courses and programmes to not only help students receive the best level of education but also increase your earning potential. What do you as the ideal person need to have? Proven background within a similar role working the South East Asian region Demonstrate that you have an established agency/contact base  Multilingual in English and another South East Asian language (desirable)   Able to travel internationally regularly About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. Apply now – here’s how! Simply hit the apply button, but if you want to know more or have any questions, please email georgina.parker@qa.com
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International Admissions Manager

Ref. : R17058
UK
Other
International Admissions Manager Base Location: London The Role As an International Admissions Manager (IAM) you will provide operational leadership to the admissions team on international admissions and compliance by liaising with the University Partners to ensure robust and efficient processes and procedures for the admission of international students are implemented and followed. Working with the Admissions team, Recruitment team, Marketing and partners as a whole to achieve the business targets and continuously monitor and improve the efficiency of processing of applications and offer turnaround. You will have direct oversight of the management of the Admissions officers and administrators. Key Responsibilities Lead and manage the delivery and continuous development of an effective and flexible admissions service Manage, monitor, and evaluate the admissions processed followed with the partner Universities to ensure that the quality of applications, admissions, and compliance are met as per the University’s standards. Manage the relationship with the equivalent staff in the University partners to ensure the smooth transition for processes that run across departments Monitor the provision of a customer focused service to applicants and enquirers, ensuring a prompt processing of applications and queries, meeting agreed turnaround times and maintaining an efficient operation overall Actively participate during enrolment in making sure that applicants are transferred and ready to enrol Working alongside the Compliance CAS Manager to ensure a smooth CAS process and issuance Ensure systems are in place to prevent fraud and to deal with criminal convictions and alert the Director of Admissions of any fraudulent applications or serious criminal convictions Manage, coach, guide and provide leadership to support the development of direct reports Set, monitor and review key performance indicators for staff, reporting outcomes and taking action as required to ensure the continuing effectiveness of international admissions function About QA QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. Apply now – here’s how! Simply hit the apply button, but if you want to know more or have any questions, please email georgina.parker@qa.com
TBC

International Admissions Coordinator

Ref. : 000462
International Admissions Coordinator Base Location: London, Hybrid working As a specialist in international admissions, you will be responsible for the admissions of a specific region, ensuring the agreed admissions policies are implemented effectively and efficiently. Key Responsibilities: Responsible to coordinate the admissions applications for a specific region from the point of enquiry to CAS to ensure that the desired KPIS are being met. Coordinate a team to review application forms and supporting documents, conducting initial profile assessment in accordance with the universities policies and processes. Ensuring that admissions’ checks are performed thoroughly and accurately to uphold the standards and criteria agreed. Support Admissions officers for a specific region to receive training on the education system for the covered countries and being up to date with UKVI policies. What will you bring to the role? Knowledge or experience of web based student record system UK NARIC, UKCISA Understanding of the full student lifecycle from enquiry to alumni and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience. Understanding of International and Vocational qualifications. About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. Apply now – here’s how! Simply hit the apply button, but if you want to know more or have any questions, please email georgina.parker@qa.com
E1 7HT

CAS Compliance Officer

Ref. : K75341
UK
Other
CAS Compliance Officer Base Location: London The Role: You will be working in the CAS Compliance Team focused on improving the student journey through the CAS stage and ensuring that a student-focused service is delivered to all applicants. The post holder will report to the CAS Compliance Manager and will be primarily responsible for processing CAS requests for partner institutions, checking the applicant documentation and maintaining accurate records in line with the University’s and UKVI requirements. Key Responsibilities: Process CAS requests for University Partners from high and low risk regions Conduct financial and compliance checks for all CAS requests Check CAS statements for errors, requesting sponsor notes as required. Format CAS statement and send to student Conduct Compliance Interviews Ensure the data on CAS Shield is correct Escalate complex cases to the CAS Compliance Manger to review Manage workload and expectations to ensure that service level agreements are met. Collate data for intake reviews to streamline and improve the CAS process. Contact applicants directly to request missing documents needed to request a CAS What will you bring to the role: Ability to deal with high volume of data. Ability to perform repetitive tasks. Excellent verbal communication skills and ability to interact with internal and external stakeholders. Ability to work with tight deadlines Efficient with using Microsoft office, Teams, Excel Experience working in Higher Education. Demonstrate experience in working with sensitive and high volume of data. Desirable experience in working with CAS and UKVI policies About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. Apply now – here’s how! Simply hit the apply button, but if you want to know more or have any questions, please email georgina.parker@qa.com
TBC

Data BI and Insight Analyst

Ref. : K75620
UK
Other
Data BI and Insight Analyst We have an exciting opportunity For a Data BI & Insight Analyst to join our team! If you are passionate about Data Analytics, Power BI and would like to be part of a growing company that will support your development, then please apply today! You will be responsible for:  Working with customers to develop reports on Power BI, testing and measuring using DAX formulas Review, read and publish data in order to build a story on the performance and review how to change the data Review ways to improve automating processes Manage the administration of surveys on Evasys, and manage large volumes of responses You will have:  An understanding of cloud-based applications Experience working with Excel, formulas & Power BI A qualification in ITIL level 3 Previous experience working in a data reporting role Experience with languages such as DAX, SQL and VBA A little more about QA:  QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.  Equal Opportunities  At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.  Apply now!
TBC

Counsellor

Ref. : K75116
UK
Other
Counsellor to Students within Higher Education QA Higher Education, Birmingham, Fulltime & Permanent Role Are you a BACP accredited Counsellor (or equivalent) ideally with experience in the education sector? About our role: As Counsellor to our Higher Education students you will be responsible for your own clinical practice, including professional development. You will contribute to the operational development of the service and support the wider work of the Counselling Service within our campuses, departments and external services. Your experience of dealing with crisis and complex cases is essential to our role Our role is a mix of campus & home working, Monday to Friday business hours with approximately one evening per week (8pm finish) along with one Saturday (9.30am-4.30pm) per month. You may also be required to travel to Manchester on occasions Here’s a flavour of what’s involved: (click through to read the JD) To provide counselling, with the core model being either psychodynamic or cognitive behavioural using a flexible, pragmatic approach to adapt models as required in brief counselling interventions. The minimum number of ‘contact hours’ would be 5 hours in an average 8 hour day. To manage and deliver a range of therapeutic activities including individual and group therapy as well as psycho-educational or themed based workshops. To conduct initial assessment of students including those who present with multiple and complex problems; to identify those at risk of academic or psychological breakdown, risk of suicide or self-harm, risk of developing a mental illness and decide on appropriate action. Following assessment to select a therapeutic approach relevant to the needs of individual students, or to refer to specialist services where available. To manage a caseload of student work, continue to determine levels of student risk, take responsibility for defining the length of the therapeutic activity and define and manage an appropriate counselling relationship compatible with the intended length of work. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please contact michaela.cassa@qa.com
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Security Officer

Ref. : K75234
UK
Other
Security Officer QA Higher Education Birmingham Fulltime & Permanent Opportunity About our role: As Security Officer you will have the experience to deliver and monitor a streamlined campus security service by monitoring students, staff, visitors and other persons to guard against theft, unauthorised admittance and to maintain security of the premises. Here’s some of what’s involved: (please click through to view the full job description) Ensure all security procedures are followed, carrying out required checks and processes in order to provide a safe environment Check that all students/Staff entering the building have a valid student card Ensure any new students are directed to the Student Services Department to be issued with a pass Patrol the building on a regular basis to ensure students are adhering to site processes and regulations Ensure any visitors to the building are registered and issued with a Building Visitor Pass. Respond to any building alarms and investigate disturbances Write reports of any irregularities including equipment or property damage, theft, presence of unauthorised persons or unusual occurrences Provide a reception service – respond to incoming telephone calls in a timely and professional manner, meet and greet all visitors to site Record facilities issues on the facilities log for the Facilities Team to action Maintain an up to date understanding of QA’s Health & Safety policy Help co-ordinate evacuation of the centre in the event of an emergency and to provide support and co-ordination of calls for First Aid, Risk Assessments, Health & Safety issues etc. Patrol the site to secure the building - ensure all doors and windows are locked and the alarm set Working Hours generally Monday – Friday between 8am-6pm Bring your experience: SIA Badge/Requirements – knowing how to defuse or deal with a difficult altercation Excellent customer service experience. Confliction resolution experience Experience within a similar role Ability to work well under pressure A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please email michaela.cassa@qa.com Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by
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