Customer Services Administrator

** Security Cleared **

Part time
Location : Cheltenham/Hybrid

This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function

About the role

In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers.

Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address.

Key Responsibilities

• Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s 
• Work with internal and external stakeholders and learners to deliver our services and programmes 
• Timely and successful completion of all required documentation in-line with regulations/governance 
• Deliver high levels of customer service to assist the wider team 
• Plan and organise own workload and coordination of related activities 

 
About you

• Experience of using IT systems e.g. Client Relationships Management is desirable 
• Working to defined deadlines where high levels of accuracy are required 
• Track record of successfully delivering assigned tasks and/or events - desirable 
• Experience within a highly client-centric environment, servicing a wide range of offerings 
• Working to tight deadlines where high levels of accuracy are required
• Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).

#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring

About QA: 
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations. 

Down time:
Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.  

How we’ll help with finance matters: 
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.  

Personal growth: 

Learning and opportunity is at the core of what we do – and that applies to you too!  

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this).

Our people: 
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a career, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this.  

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.  

If this is what you’re looking for, here are the next steps:  

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – or email me: Tim.Heaney@qa.com - happy to help!