Apprenticeship Central Services Officer

6 months contract

Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow)

As part of the central services function, this role is pivotable in providing central support to our apprentices throughout their journey with us. This team will work together to provide the best possible support through displaying best practice, efficiency, initiative, attention to detail and open communication.  

You will work closely with our onboarding teams to identify and appropriately recognise, any prior learning that new apprentices have, ensuring their journey with QA is adjusted based on their prior skills, knowledge and behaviours.

Job Responsibilities

• Provide a responsive contact desk for all apprentices as well as both external and internal stakeholders.
• Respond to all phone and email-based enquiries in a timely manner, resolving or re-directing queries where necessary.
• Record all incoming enquiries by documenting the enquiry and response, adhering to set SLA response times.
• Schedule and book apprenticeship schedules (L3-5) using the internal booking system, liaising with scheduling and or delivery as appropriate.
• Make schedule changes as required by learners, delivery colleagues or scheduling. Liaising with appropriate stakeholders depending on the reason for the re-schedule or cancellation.
• Provide administrative Bud functions i.e. making changes to line manager details as requested.
• Add or move customer accounts on relevant systems as required by sales, delivery or onboarding.

Skills and Experience

• Administrative experience ideally within the education sector will be an advantage
• Multi-tasking and delivery to agreed timescale
• Ability to interpret and implement regulations
• Experience of working in a customer centric environment

About QA:

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

Safeguarding Statement

QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.

This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:

an enhanced disclosure check

Child Barring list check

qualification checks

online checks

medical fitness

identity and right to work

All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.