QA - Search results(75 vacancies/3)-Display all

Lecturer in Computing, London, Sessional NUL

Ref. : 1000008449
London (Middlesex Street)
London
🌟 Lecturer – Computing/ Project Management, Sessional 📍 Location: Northumbria University, London (QAHE), Middlesex Street We’re excited to offer a flexible teaching opportunity at Northumbria University, London. If you're passionate about computing education and looking to contribute to a dynamic academic team on a sessional contract basis, this role could be a great fit. 🚀 About the Role As an Associate Lecturer, you’ll deliver high-quality teaching across computing-related modules, including areas such as Project Management, AI, Cyber Security, and Software Development. You’ll support student learning, contribute to curriculum development, and collaborate with internal and external stakeholders. This role is ideal for academics seeking flexible engagement while making a meaningful impact on student success. 🎯 What We’re Looking For We’re seeking a dedicated educator with: ✅ Experience teaching HE students in computing or related disciplines 🎓 A Master’s degree in a relevant subject (Doctorate desirable) 💡 Specialism in one or more areas: Cloud Computing, AI, Cybersecurity, Networking, Data Science, Project Management etc. 🧑‍🏫 Familiarity with VLEs and digital learning tools 🤝 Strong communication and teamwork skills 🌱 Why Join Us at Northumbria London? • Flexible sessional contract with opportunities to grow • Be part of a collaborative and innovative academic team • Support diverse learners in achieving their goals • Contribute to curriculum innovation and quality assurance ✅ Join Us At QA Higher Education, we believe education should be transformative and accessible. We celebrate diversity and welcome candidates from all backgrounds. If you're ready to lead with impact and help students find their place in the world, we’d love to hear from you. 📌 Please note: Successful candidates will be required to complete a basic DBS check. #qahighereducation #computerscience #computing #lecturer #masters #phd #london #cybersecurity #networking #datascience #projectmanagement #AI #softwaredevelopment
E1 7HT

Student Welfare Advisor

Ref. : 1000009158
Birmingham (Louisa Ryland House)
Birmingham
Student Welfare Advisor to Students within Higher Education Birmingham, 3-Month Fixed Term Contract Hybrid Working (2 days working from home) Monday – Friday 8.30-5pm & 9-5.30pm & 9.30-6pm Do you have experience of supporting and guiding students or clients or patients in need of advice, information or help? Are you calm, collected and reassuring? If so, we have the perfect opportunity for you! About our role: As Student Welfare Advisor you will have the knowledge & ability to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway. Our role will also involve providing advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely our partner Universities to provide a structured system of support in line with our processes and policies. Our role is Monday to Friday business hours with flexibility to cover up to 6pm once or twice per week. Here’s a flavour of what’s involved: (click through to read the JD) Responsible for the delivery of provision of student welfare services, including one to-one appointments, workshops and events, accommodation advice and support, funding/financial advice and student health advice (all advice to be within specified policies), learning support and disability support. To be a member of the safeguarding team, assessing risks and delivering training to staff Ensure the provision of professional services (externally where necessary) to ensure students have access to appropriate support. This may include counselling, learning and disability support for example, ensure students are effectively signposted to external agencies when appropriate. Assessing and making Safeguarding referrals and providing appropriate support and assistance providing an emergency service for students in immediate distress. Bring your experience: Ability to be a credible source of guidance & support to academic & professional services colleagues on student issues that may evoke concern and risk & duty of care e.g., mental health, urgent incidents, fitness to study, sexual violence, forced marriage, safeguarding. You will have a proven track record of developing and/or implementing inclusive policy and practice in an organisational context. Experience in working in Higher Education would be ideal but not essential. Experience of developing and embedding good practice into service delivery. Developing & embedding good practice into service delivery. Some knowledge ranging from child protection, adult at risk and prevent legislation, state benefits, housing legislation would be ideal. Up to date knowledge and experience of inclusion, disability and diversity legislation and frameworks. #welfare #studentwelfare #mentalhealth #studentsupport #Birmingham #Contract #healthandsocialcare
B3 3PL

Credit Control Team Leader

Ref. : 1000008793
London (Rosebery Avenue)
London
Credit Control Team Leader Location: London Campus Hours: Full-Time, Monday–Friday 9:00am–5:30pm (1 day working from home) Are you a confident leader with a strong background in credit control and income management? Do you thrive in fast-paced environments and enjoy making a real impact? If so, QA Higher Education has an exciting opportunity for you! Role Summary As Credit Control Team Leader, you’ll lead a dynamic team across multiple locations, overseeing the full revenue collection cycle for QA Higher Education. You’ll manage four distinct sales ledgers tied to key education partners, ensuring efficient cash flow and accurate financial reporting. Key Responsibilities Oversee revenue creation and collection across four sales ledgers, ensuring timely reconciliation and reporting. Deliver insightful financial analytics to senior leadership to support strategic decisions. Manage high volumes of communication with internal and external stakeholders, both face-to-face and remotely. Lead and support a team of three direct reports, fostering performance and development. Drive debt collection efforts, manage instalment plans, and follow up on Student Finance England approvals. Support the Credit Manager with operational tasks, including process improvements and workflow optimisation. What We’re Looking For Strong leadership and communication skills Experience with CRM systems and accounting databases (desirable) Proficiency in Microsoft Office applications Experience in database management (desirable) Self-motivated, adaptable, and calm under pressure Why QAHE? At QA Higher Education, we’re passionate about helping people find their place in the world. We celebrate diversity and are committed to creating an inclusive environment for all. As an equal opportunity employer, we welcome applicants from all backgrounds. How to Apply Click the Apply Now button and take the next step in your career with QA Higher Education. #income #finance #creditcontrol #hiring #customerservcie #education #London #LifeAtQA
EC1R 4TF

Learner Support Specialist

Ref. : 1000009184
Home Based
Other
Learner Support Specialist Home based 12 months contract In this role you will offer guidance and support to enable neurodivergent/disabled learners to achieve their aspirations and goals. You will deliver effective teaching, learning and support to learners for qualifications and their individual needs. Role Responsibilities: Deliver engaging and creative interventions to meet the needs of the learner Deliver interventions and evidence progression monthly to meet the targets set for the learner Motivate, enable and drive learners to achieve their goals through outstanding support Create individual learner support plans tailored to learner’s individual needs Provide continuous and effective Information, Advice & Guidance to learners Provide pastoral support to learners as required to aid engagement & achievement of their goals Deliver and facilitate teaching, learning and support that encourages accelerated and autonomous learning Support the learning process through the development of learning resources. Engage and coach the learner’s Employer/Mentor to provide adequate support and guidance Your Experience/Skills: Experience of and a proven track record of working with SEND learners Proven track record of consistently exceeding targets Knowledge and/or experience in Safeguarding Understanding of the SEND Code of Practice
HOMEBASED

Senior Sales Manager

Ref. : 1000009167
Leeds (Brewery Wharf)
Yorkshire
Job advert Role: Senior Sales Manager Location: Leeds Your role will be part of the wider Sales team, driving commercial success. You will manage, motivate and develop a team of up to 11 individual contributors to achieve or exceed quarterly revenue targets of up to £1.5 - 2M. Key Responsibilities: Assigning activity and communicating clear performance expectations, objectives and key results Monitoring day to day activity and progress and addressing drops in productivity Coaching and developing team members to enhance their sales competence and achievement of targets Support the team with problem solving and decision making where appropriate Actively involved in large deals, role modelling effective sales techniques Acting as a point of contact for client issues Champion a working environment which aligns with the QA Spirit About you: Knowledge of QA business solutions Knowledge and Experience of the learning and development / training industry – Instructor Led or eLearning Awareness of the importance of customer centricity and team collaboration Knowledge of how to set SMART performance objectives Awareness of typical KPIs and financial metrics in a customer centric / sales environment Demonstrable knowledge of how to analyse problems and develop solutions Coached and mentored sales individual contributors Experience of working in a customer centric, fast paced, matrix environment Created and achieved against personal development plans Ideally educated to degree level or equivalent or a sufficient level of experience in a similar role
LS10 1NE

Data Apprenticeship Tutor

Ref. : 1000008554
London
London
Data Apprenticeship Tutor Home based/travel to site if required Job Summery Teaching Data Apprenticeship programmes at Level 3 & 4 as part of our programme delivery, aimed at empowering individuals and organisations to unlock the power of data. You’ll design and deliver cutting-edge training programs in database design and visualisations using industry standard software. Finally, you’ll get the opportunity to collaborate with subject matter experts to develop and refine learning content that empowers learners to excel in the evolving data landscape. Role Responsibilities: Craft and deliver immersive and cutting-edge experiences across the Data Science curriculum, captivating learners from diverse backgrounds and organisations. Collaborate and innovate with subject matter experts to develop dynamic and engaging courses and other high-impact learning assets that drive growth. Provide in-depth expert knowledge in your specialist area, offering insights cross functionally when required. Champion quality and innovation by upholding the highest standards of excellence and drive innovation as a key ambassador for our renowned training programs. Fuel your growth by taking ownership of your professional development, ensuring your expertise remains relevant and cutting-edge in the ever[1]evolving field of data science – 3 days of free training on any of our courses available Your Experience/Skills: Experience in using data tools such as: PowerBi, Tableau, Data Storytelling, SQL Proficient in the use of programming languages: Python. SQL Experience in using and good knowledge of: Data manipulation & visualisations, Data modelling, Data architecture and cloud, Data analytics and statistics Desirable knowledge of apprenticeships and work-based learning Desirable knowledge of the Ofsted Common Inspection Framework Desirable industry experience with teaching/ coaching experience Passion for lifelong learning and development as a profession
TBC

Head of Customer Success Platform

Ref. : 1000009028
London (International House)
London
Head of Customer Success (Platform) London with potential travel Your role is transformative in shaping exceptional customer experiences. This strategic leadership position is at the heart of our mission, ensuring that every customer not only achieves success but thrives using QA’s products and services. You will be passionate about creating value and leading high-impact teams, with the real desire to make a positive difference! Key Responsibilities: Ensure customer success strategies are adaptable across evolving product lines and service models Structure and lead a team of Customer Success Managers & Sales Engineers to support pre & post customer sale, onboarding, customer engagement & product adoption, service governance, health & satisfaction, continuous improvement and customer retention. Drive renewals, upsells, and cross-sells by identifying opportunities for expansion. Reduce churn by proactively addressing customer concerns and ensuring ongoing value delivery. Work closely with Product to understand and influence strategy & product development initiatives, representing the customer voice. Experience: You have minimum 5 years experience in a Customer Success environment that is fast-paced and change intensive Proven success working across organisational systems & best practice to deliver optimal customer experiences and outcomes Demonstrates resilience, growth mindset and ability to understand, review and drive opportunities for growth and evolution Excellent relationship and senior stakeholder management capabilities with strong influencing skills. Collaborates easily & effectively, building trusted advisor status through regular honest & effective communication Manages a team with empathy, curiosity and desire to support development of individuals, helping them to achieve their goals
E1W 1UN

Student Engagement & Representation Co-ordinator

Ref. : 1000009117
Birmingham (Louisa Ryland House)
Birmingham
Student Engagement & Representation Co-ordinator Birmingham Campus | Full-Time | Hybrid Are you passionate about empowering students and enhancing their university experience? QA Higher Education is seeking a proactive and organised Student Engagement & Representation Co-ordinator to join our Quality Assurance team. This is a pivotal role that bridges the gap between students and staff, ensuring student representation is inclusive, effective, and impactful. What You’ll Be Doing Lead the Student Representative nomination and training process. Organise and facilitate meetings between students and staff, ensuring agendas are set and actions are tracked. Support Student Representatives in confidently voicing student feedback. Drive engagement with key surveys like the National Student Survey (NSS) and Postgraduate Taught Experience Survey (PTES). Ensure feedback loops are closed and student voices lead to real change. Collaborate with internal and external stakeholders to enhance the student experience. What We’re Looking For Experience in a fast-paced environment and delivering projects. Proven ability to communicate effectively in both written and spoken formats. Organisational skills and a proactive, solution-driven mindset. Experience in Higher Education administration desirable. Committed to making a difference, with a keen eye for innovation and improvement. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will re required to undertake a basic DBS check. Apply now and help us amplify the student voice at QAHE. #Birmingham #QAHigherEducation #Hiring #JobOpening #Recruitment #Student #Education
B3 3PL

Sales Development Representative

Ref. : 1000009086
London (International House)
London
Job advert Sales Development Executive London- Hybrid - 3 days in the office Package: Competitive base salary with an uncapped commission The SDR is responsible for identifying and qualifying new business opportunities with employers who could benefit from tech apprenticeship programmes. This role is pivotal in driving growth by generating leads, nurturing prospects, and booking meetings for the senior sales team. Research and identify potential employer partners across tech sectors Use tools like LinkedIn, CRM systems, and job boards to source leads. Maintain a steady pipeline of qualified prospects. Conduct cold calls, emails, and LinkedIn outreach to engage decision-makers. Tailor messaging to highlight the value of tech apprenticeships for workforce development. Follow up on marketing-generated leads promptly. Qualify leads based on criteria such as company size, tech hiring needs, and apprenticeship readiness. Book meetings for Business Development Managers or Account Executives. Ensure smooth handover of qualified leads with detailed notes and context. Accurately log all interactions and lead data in Salesforce Track KPIs such as call volume, conversion rates, and meetings booked. Provide weekly reports on outreach performance and pipeline health. Work closely with marketing to align campaigns with outreach efforts. Share market insights and feedback from prospects to improve messaging and offerings. Participate in team meetings and training sessions to continuously improve skills. Meet or exceed monthly targets for outreach, qualified leads, and meetings booked. Contribute to the overall sales goals of the organisation. What experience/qualifications do I need? Strong communication and interpersonal skills. Experience in B2B sales or education/training sector is a plus. Familiarity with tech roles and apprenticeship frameworks (e.g., Level 3-5 digital standards). Resilient, self-motivated, and target-driven.
LS12 6BD

Lecturer in Business Birmingham

Ref. : 1000009148
Birmingham (Louisa Ryland House)
Birmingham
Lecturer in Business - Level 7 QA Higher Education. 📍 Location Birmingham or Manchester Primarily Face-to-Face (F2F) delivery 🎯 Subject Areas Looking for lecturers experienced in: International Finance The Digital Landscape Data Analytics HRM Analytics Global Marketing Governance, Ethics & Sustainability International Business International Entrepreneurship 🧑‍🏫 Role Responsibilities Support student progression and achievement at Level 7 Plan and deliver modules (online and in-person) Guide and support students to reach their potential ✅ Essential Criteria Minimum 2 years HE teaching experience Experience teaching Research Methods at Level 7 is a plus Must hold a PhD or be within 12 months of completion Must have a Master’s degree in a relevant subject Teaching qualification or HEA accreditation/membership is advantageous 🎁 What QA Offers Innovative teaching methods and materials Collaborative and passionate academic environment Coaching and support from education leaders 🛡️ Additional Info Must pass a basic DBS check QA is an equal opportunity employer, committed to diversity and inclusion #qahighereducation #lecturer #business #management #birmingham #masters #phd #hiring
M1 6FQ

Project Management Degree Apprenticeships Lecturer

Ref. : 1000008365
Home Based
Other
Project Management Degree Apprenticeships Lecturer Home based 18 months contract About our role: As a Lecturer in the Degree Apprenticeship team in QAA you will be working with learners that are studying alongside full-time work to develop themselves in their professional specialism. We teach using Blended Learning, which means that our Lecturers support learners through the development of online content and activities, remote interactive sessions (e.g. WebEx or discussion forums) and in live-online or Face-to-Face workshop. Key Responsibilities To design and take ownership for multiple modules on the Degree Apprenticeship programmes, and to contribute to the delivery of high quality learning. This will include online support throughout the programme and delivery of a series of face-to-face live online workshops Development of course materials for a number of modules, including video for online learning, exercises, slides and assessments To contribute to the wider team activities on assessment and teaching as required. Skills & Abilities PGCE/ Associate HEA membership is highly desirable Undergraduate Degree or equivalent experience Relevant Masters – Essential PM Qualification (PRINCE2/PMQ/AgilePM) - Essential Knowledge of Apprenticeships and work-based learning, or knowledge of Higher Education
TBC

Customer Services Administrator (Programme Coordinator)

Ref. : 1000008890
Manchester
Lancashire
Customer Services Administrator (Programme Coordinator) Part time OR full time available Location : Manchester/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
TBC

International Admissions Officer

Ref. : 1000008830
London (Middlesex Street)
London
Admissions Officer, QA Higher Education Hybrid Working, mainly working from home London OR Birmingham OR Manchester Based Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you! About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters. Here’s some of what’s involved: (click through to see the full JD) Review incoming applications, validate applicants’ academic records and/or professional experience Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations Ensure the CRM system is consistently updated, and information is detailed and accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations. Provide clarifications to student’s queries in a professional manner. Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines. Communicate admissions decisions to applicants Bring your experience: Excellent verbal and written communication skills Strong organisational and planning skills Demonstrated ability to implement and review policy and procedures in respect of compliance requirements Ability to work effectively within a cross functional team environment Strong communication and interpersonal skills. Ability to problem-solve Experience of working in a customer-focused environment Ability to work at pace with tight deadlines Knowledge of the Higher Education sector would be desirable The successful candidate will be required to undertake the Basic DBS check. We look forward to hearing from you!
E1 7HT

Senior Learning Design Consultant - AI

Ref. : 1000009081
UK
Other
Senior Learning Design Consultant - AI Hybrid (UK or US) Full time: 37.5 hours per week Competitive salary plus some great benefits QA is the largest tech training company in the UK and the fastest growing in the US, empowering organisations to learn, master, and apply new tech skills at scale. We believe the future belongs to organisations that are able to learn, master and apply new skills at speed and scale, combining the power of human and machine intelligence.  We get organisations to develop skillsets and mindsets in AI, cloud, data, and other technologies by: Providing a continuous learner experience Connecting up learning across the organisation Creating more collaborative learning As Senior Learning Design Consultant – AI your role will be the lead subject matter expert in the AI portfolio with responsibility for product design and content development in multi-modalities, including digital and labs as well as instructor-led training.  Key Responsibilities: Design and develop innovative and engaging public and client specific AI products Undertake pre-sales engagements as agreed with the Portfolio Director Use Management Information and data to generate insights that help improve product quality Work with Portfolio Director to maintain the relevance of the AI Portfolio  Experience:   In-depth and broad knowledge of AI technologies relevant to the real world of practise and including industry trends Proven track record of designing, developing and delivering learning solutions across multiple modes (e.g. classroom, digital, blended, virtual Knowledge of what learning approaches result in the successful transfer of learning into a modern workforce Best-practice in current learning methods
TBC

Credit Controller

Ref. : 1000009030
Leeds (Brewery Wharf)
Yorkshire
Credit Controller Hybrid (Leeds) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.  By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. As a credit Controller you will manage & control all credit control and accounts receivable operations for a defined set of accounts and there is also an opportunity to manage a credit control apprentice and ensure set targets are maintained. Job Description Collection of all outstanding debtors within personal set of accounts across all parts of the business group Managing collections and account management of customer with varying payment terms and different product types Continuing reduction of over 60 day debt and debtor days Supporting sales, service delivery and sales administration in the enforcement of credit control policies Deal with customer queries in a professional and timely manner Escalate account issues to credit management Assist with other areas of the team/business as arising About you: Credit control background desirable Attention to detail Excellent communication skills both written and verbal Customer focused Understanding the full credit ‘cycle’
LS12 6BD

Service Delivery Specialist

Ref. : 1000009060
Cheltenham
Gloucestershire
Customer Services Administrator (Programme Coordinator) ** Security Cleared ** PART TIME Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service. You’ll act as the first point of contact and provide high quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities Complete tasks or objectives following company policies, procedures, or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities Maintain strong relationships with members of the client team Raise issues that risk project delivery and/or agreed costs and timescales. Escalate risks to ensure appropriate action is taken to mitigate them About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above). About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
TBC

Service Delivery Specialist

Ref. : 1000009065
Cheltenham
Gloucestershire
Customer Services Administrator ** Security Cleared ** Part time Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy are required Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
TBC

Service Delivery Specialist

Ref. : 1000009084
Cheltenham
Gloucestershire
Customer Services Administrator (Programme Coordinator) Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service. You’ll act as the first point of contact and provide high quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities Complete tasks or objectives following company policies, procedures, or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities Maintain strong relationships with members of the client team Raise issues that risk project delivery and/or agreed costs and timescales. Escalate risks to ensure appropriate action is taken to mitigate them About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
TBC

Senior Service Delivery Specialist

Ref. : 1000009082
Home Based
Other
Senior Service Delivery Specialist (programme coordinator)2 Permanent Location: Cheltenham This role requires holding or passing and maintaining security clearance for the duration of your employment in the role. In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities: Create and maintain programme plans to track progress and ensure successful completion of training programmes. Manage and prioritise coordination activities to meet internal and external requirements. Act as main point of contact for training programme for internal and external stakeholders. Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback. Collate, analyse and report programme feedback data. Present service delivery reviews to clients. Key Skills / Experience Required: Building and maintaining client relationships. Extensive cross-functional collaboration skills. Effective soft skills and emotional intelligence facilitating effective written and verbal communication. Comfortable presenting to clients both face to face and virtually. Proficient in analysing, evaluating and reporting data. Microsoft office (including Excel and PowerPoint). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
HOMEBASED

International Admissions Officer

Ref. : 1000008817
Birmingham (Louisa Ryland House)
Birmingham
Admissions Officer, QA Higher Education – Maternity Contract Hybrid Working, mainly working from home London OR Birmingham OR Manchester Based Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you! About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters. Here’s some of what’s involved: (click through to see the full JD) Review incoming applications, validate applicants’ academic records and/or professional experience Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations Ensure the CRM system is consistently updated, and information is detailed and accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations. Provide clarifications to student’s queries in a professional manner. Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines. Communicate admissions decisions to applicants Bring your experience: Excellent verbal and written communication skills Strong organisational and planning skills Demonstrated ability to implement and review policy and procedures in respect of compliance requirements Ability to work effectively within a cross functional team environment Strong communication and interpersonal skills. Ability to problem-solve Experience of working in a customer-focused environment Ability to work at pace with tight deadlines Knowledge of the Higher Education sector would be desirable The successful candidate will be required to undertake the Basic DBS check. We look forward to hearing from you! #highereducation #administrator #london #birmingham #manchester #remote #studentapplications
B3 3PL

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