QA - Search results(19 vacancies/1)-Profile : Finance-->Credit Control, Operations-->Customer Service, Operations - HE-->Professional Services, Operations-->Operational Services, Operations-->Project Management, Sales-->Digital Customer Success & Consultancy

Student Relations Coordinator

Ref. : 1000009241
London (Rosebery Avenue)
London
Student Relations Coordinator – London (Rosebery Avenue Campus) Full-time | Hybrid | QA Higher Education What You’ll Be Doing As a Student Relations Coordinator, you’ll be at the heart of student life—bringing energy, creativity, and care to every interaction. You’ll: - Champion student engagement through exciting events and social activities. - Support student-led initiatives and empower ambassadors and clubs. - Organise welcome weeks, Freshers’ events, and external trips. - Build partnerships with local businesses and universities to enhance student life. - Promote British Values and wellbeing across all activities. You’ll also support campuses in Birmingham and Manchester, helping to create a consistent and inclusive student experience across the UK. What You’ll Bring We’re looking for someone who is: - A confident communicator, both in writing and in person. - Organised and methodical, with a flair for planning events. - Experienced in working with diverse student populations. - Tech-savvy, with practical knowledge of social media and office tools. - Enthusiastic, persuasive, and ready to make a difference. Why QAHE? At QAHE, we don’t just deliver education—we power potential. We’re bold, collaborative, and progressive, and we’re proud to support over 250,000 learners each year. Diversity & Inclusion QAHE is committed to diversity and inclusion, and we’ll make reasonable adjustments to support your needs. Ready to inspire the next generation of students? Apply now and help us shape the future of student life at QAHE. #Students #QAHE #Hiring #London #JobOpportunity #QAHigherEducation
EC1R 4TF

Technical Support Administrator

Ref. : 1000009254
London (International House)
London
Technical Support Administrator London (1-2 days onsite) What is my purpose in this role? Provide administration and technical support to our internal and external customers attending virtual training via an online conferencing platform. What are my responsibilities? *Administration of sessions – setup, modifying and cancelling *Host and Support sessions *Ownership of technical issues, escalating when required *Provide Reports and recordings to internal and external customers *Monitor and resolve email enquiries *Communicating with different teams *Session updates *Upskill trainers on virtual delivery What skills and experience are needed to succeed? *Customer services experience within an office environment *Experience using online conferencing platforms such as Cisco WebEx, Zoom, Microsoft teams *Experience using IT packages such as MS Office, Excel *Able to work within a fast pace environment
E1W 1UN

Senior Category Manager

Ref. : 1000009216
Leeds
Lancashire
Senior Category Manager Location: Leeds About the role: You will play an essential part in the Procurement team as we embark on a key change in our Procurement journey. Historically the team has operated with a transactional focus although over the last two years has delivered some tactical improvements with supplier consolidations, a defined tiered Preferred Supplier List, and delivery of cost savings. In order to move the function to the next level we need to move away from a process-heavy focus to deliver strategic category management. As a Senior Category Manager for QA, you should be a commercial expert comfortable across multiple categories including business running costs (in-directs), with experience in leading sourcing, negotiating, and contracting exercises. You should be experienced at managing multiple suppliers and drive savings, have the commercial acumen to identify opportunities to optimise it and the ability to negotiate robust pricing and terms that benefit QA and our customers. Alongside the other Senior Category Manager(s), you will be expected to support the Head of Procurement within QA, including future potential to manage direct reports, increasing the scope of procurement activity within QA, offering category and Procurement expertise to other senior stakeholders Key Responsibilities: Manages strategic supplier relationships Microsoft based systems and PowerBI, excellent excel skills are a must Negotiates pricing agreements with suppliers Implements and manages contracts Reviews and manages supplier risks Provides strategic support and advice to customers/sales Your experience: Experience working within multi category areas including indirect areas such as facilities and IT. Strategic Sourcing and Procurement Category & Data Analytics Drives savings with suppliers Provides analysis for reporting (supplier, customer & internal) Develop Procurement strategy and systems Senior stakeholder management Proactive attitude and approach QA’s benefits include: 27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications. We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require. If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps. QA is headquartered in London & New York. Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
SN5 7WZ

AI Project Management Apprentice

Ref. : 1000009234
UK
Other
AI Project Management Apprentice Location: Hybrid Job Type: Fixed-Term Apprenticeship Contract (18 Months) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. Are you excited about the world of AI and eager to get hands on with real projects? We’re a growing team, focused entirely on bringing cutting-edge AI solutions to life. As we expand, we’re looking for a motivated apprentice to join the AI Transformation team on the next stage of this journey – gaining valuable experience with contributing to innovative projects. The role combines hands-on experience in AI project management with structured apprenticeship learning to build core project management knowledge, skills, and behaviours (KSBs). Key Responsibilities: Support AI deployment projects by maintaining project plans, RAID logs, and delivery schedules. Track risks, issues, dependencies, and escalate appropriately to ensure delivery assurance. Coordinate project meetings, prepare agendas/minutes, and follow up on actions. Work with AI engineers and data scientists to understand delivery milestones and report progress. Experience: Strong interest in project management and emerging technologies, particularly AI. Proficient in Microsoft Office (Excel, PowerPoint, Word); exposure to project tools desirable (e.g., Jira, Power BI, MS Project). Excellent organisational and communication skills. Analytical thinker, detail-oriented, proactive in problem solving.
TBC

Service Delivery Specialist

Ref. : 1000009064
Cheltenham
Gloucestershire
Customer Services Administrator2 ** Security Cleared ** Part time Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy are required Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
TBC

Senior Service Delivery Specialist (programme coordinator)

Ref. : 1000009001
Gloucestershire
Senior Service Delivery Specialist (programme coordinator) Permanent Location: Cheltenham This role requires holding or passing and maintaining security clearance for the duration of your employment in the role. In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities: Create and maintain programme plans to track progress and ensure successful completion of training programmes. Manage and prioritise coordination activities to meet internal and external requirements. Act as main point of contact for training programme for internal and external stakeholders. Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback. Collate, analyse and report programme feedback data. Present service delivery reviews to clients. Key Skills / Experience Required: Building and maintaining client relationships. Extensive cross-functional collaboration skills. Effective soft skills and emotional intelligence facilitating effective written and verbal communication. Comfortable presenting to clients both face to face and virtually. Proficient in analysing, evaluating and reporting data. Microsoft office (including Excel and PowerPoint). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
HOMEBASED

Customer Support Administrator - Income Team

Ref. : 1000009175
Birmingham (Louisa Ryland House)
Birmingham
Customer Support Administrator within our Income Team Birmingham, QA Higher Education Monday to Friday 8.30am-5pm OR 9am-5.30pm - Fixed Term Contract About our role: Are you a customer focused administrator used to dealing with large volumes of calls along with dealing with customers face to face? Are you ready for a new and challenging opportunity within a busy & growing student income team. You might be an experienced call centre worker or customer service representative or perhaps a recent graduate looking for your first corporate opportunity. Your focus: As an administrator within our student income team you’ll assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. Bring your experience: Customer focused with good IT and computer skills. Strong literacy and numeracy skills: High proficiency in reading, writing, and mathematical tasks. Ability to perform under pressure: capable of working effectively under tight deadlines and in high-pressure situations. Detail-oriented and Methodical: demonstrated accuracy and attention to detail with a methodical approach to tasks. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #customerservice #administrator #birmingham #student fees #LifeAtQA #highereducation
B3 3PL

Student Welfare Advisor

Ref. : 1000009158
Birmingham (Louisa Ryland House)
Birmingham
Student Welfare Advisor to Students within Higher Education Birmingham, 3-Month Fixed Term Contract Hybrid Working (2 days working from home) Monday – Friday 8.30-5pm & 9-5.30pm & 9.30-6pm Do you have experience of supporting and guiding students or clients or patients in need of advice, information or help? Are you calm, collected and reassuring? If so, we have the perfect opportunity for you! About our role: As Student Welfare Advisor you will have the knowledge & ability to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway. Our role will also involve providing advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely our partner Universities to provide a structured system of support in line with our processes and policies. Our role is Monday to Friday business hours with flexibility to cover up to 6pm once or twice per week. Here’s a flavour of what’s involved: (click through to read the JD) Responsible for the delivery of provision of student welfare services, including one to-one appointments, workshops and events, accommodation advice and support, funding/financial advice and student health advice (all advice to be within specified policies), learning support and disability support. To be a member of the safeguarding team, assessing risks and delivering training to staff Ensure the provision of professional services (externally where necessary) to ensure students have access to appropriate support. This may include counselling, learning and disability support for example, ensure students are effectively signposted to external agencies when appropriate. Assessing and making Safeguarding referrals and providing appropriate support and assistance providing an emergency service for students in immediate distress. Bring your experience: Ability to be a credible source of guidance & support to academic & professional services colleagues on student issues that may evoke concern and risk & duty of care e.g., mental health, urgent incidents, fitness to study, sexual violence, forced marriage, safeguarding. You will have a proven track record of developing and/or implementing inclusive policy and practice in an organisational context. Experience in working in Higher Education would be ideal but not essential. Experience of developing and embedding good practice into service delivery. Developing & embedding good practice into service delivery. Some knowledge ranging from child protection, adult at risk and prevent legislation, state benefits, housing legislation would be ideal. Up to date knowledge and experience of inclusion, disability and diversity legislation and frameworks. #welfare #studentwelfare #mentalhealth #studentsupport #Birmingham #Contract #healthandsocialcare
B3 3PL

Credit Control Team Leader

Ref. : 1000008793
London (Rosebery Avenue)
London
Credit Control Team Leader Location: London Campus Hours: Full-Time, Monday–Friday 9:00am–5:30pm (1 day working from home) Are you a confident leader with a strong background in credit control and income management? Do you thrive in fast-paced environments and enjoy making a real impact? If so, QA Higher Education has an exciting opportunity for you! Role Summary As Credit Control Team Leader, you’ll lead a dynamic team across multiple locations, overseeing the full revenue collection cycle for QA Higher Education. You’ll manage four distinct sales ledgers tied to key education partners, ensuring efficient cash flow and accurate financial reporting. Key Responsibilities Oversee revenue creation and collection across four sales ledgers, ensuring timely reconciliation and reporting. Deliver insightful financial analytics to senior leadership to support strategic decisions. Manage high volumes of communication with internal and external stakeholders, both face-to-face and remotely. Lead and support a team of three direct reports, fostering performance and development. Drive debt collection efforts, manage instalment plans, and follow up on Student Finance England approvals. Support the Credit Manager with operational tasks, including process improvements and workflow optimisation. What We’re Looking For Strong leadership and communication skills Experience with CRM systems and accounting databases (desirable) Proficiency in Microsoft Office applications Experience in database management (desirable) Self-motivated, adaptable, and calm under pressure Why QAHE? At QA Higher Education, we’re passionate about helping people find their place in the world. We celebrate diversity and are committed to creating an inclusive environment for all. As an equal opportunity employer, we welcome applicants from all backgrounds. How to Apply Click the Apply Now button and take the next step in your career with QA Higher Education. #income #finance #creditcontrol #hiring #customerservcie #education #London #LifeAtQA
EC1R 4TF

Head of Customer Success Platform

Ref. : 1000009028
London (International House)
London
Head of Customer Success (Platform) London with potential travel Your role is transformative in shaping exceptional customer experiences. This strategic leadership position is at the heart of our mission, ensuring that every customer not only achieves success but thrives using QA’s products and services. You will be passionate about creating value and leading high-impact teams, with the real desire to make a positive difference! Key Responsibilities: Ensure customer success strategies are adaptable across evolving product lines and service models Structure and lead a team of Customer Success Managers & Sales Engineers to support pre & post customer sale, onboarding, customer engagement & product adoption, service governance, health & satisfaction, continuous improvement and customer retention. Drive renewals, upsells, and cross-sells by identifying opportunities for expansion. Reduce churn by proactively addressing customer concerns and ensuring ongoing value delivery. Work closely with Product to understand and influence strategy & product development initiatives, representing the customer voice. Experience: You have minimum 5 years experience in a Customer Success environment that is fast-paced and change intensive Proven success working across organisational systems & best practice to deliver optimal customer experiences and outcomes Demonstrates resilience, growth mindset and ability to understand, review and drive opportunities for growth and evolution Excellent relationship and senior stakeholder management capabilities with strong influencing skills. Collaborates easily & effectively, building trusted advisor status through regular honest & effective communication Manages a team with empathy, curiosity and desire to support development of individuals, helping them to achieve their goals
E1W 1UN

Student Engagement & Representation Co-ordinator

Ref. : 1000009117
Birmingham (Louisa Ryland House)
Birmingham
Student Engagement & Representation Co-ordinator Birmingham Campus | Full-Time | Hybrid Are you passionate about empowering students and enhancing their university experience? QA Higher Education is seeking a proactive and organised Student Engagement & Representation Co-ordinator to join our Quality Assurance team. This is a pivotal role that bridges the gap between students and staff, ensuring student representation is inclusive, effective, and impactful. What You’ll Be Doing Lead the Student Representative nomination and training process. Organise and facilitate meetings between students and staff, ensuring agendas are set and actions are tracked. Support Student Representatives in confidently voicing student feedback. Drive engagement with key surveys like the National Student Survey (NSS) and Postgraduate Taught Experience Survey (PTES). Ensure feedback loops are closed and student voices lead to real change. Collaborate with internal and external stakeholders to enhance the student experience. What We’re Looking For Experience in a fast-paced environment and delivering projects. Proven ability to communicate effectively in both written and spoken formats. Organisational skills and a proactive, solution-driven mindset. Experience in Higher Education administration desirable. Committed to making a difference, with a keen eye for innovation and improvement. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will re required to undertake a basic DBS check. Apply now and help us amplify the student voice at QAHE. #Birmingham #QAHigherEducation #Hiring #JobOpening #Recruitment #Student #Education
B3 3PL

Customer Services Administrator (Programme Coordinator)

Ref. : 1000008890
Manchester
Lancashire
Customer Services Administrator (Programme Coordinator) Part time OR full time available Location : Manchester/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
TBC

Credit Controller

Ref. : 1000009030
Leeds (Brewery Wharf)
Yorkshire
Credit Controller Hybrid (Leeds) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.  By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. As a credit Controller you will manage & control all credit control and accounts receivable operations for a defined set of accounts and there is also an opportunity to manage a credit control apprentice and ensure set targets are maintained. Job Description Collection of all outstanding debtors within personal set of accounts across all parts of the business group Managing collections and account management of customer with varying payment terms and different product types Continuing reduction of over 60 day debt and debtor days Supporting sales, service delivery and sales administration in the enforcement of credit control policies Deal with customer queries in a professional and timely manner Escalate account issues to credit management Assist with other areas of the team/business as arising About you: Credit control background desirable Attention to detail Excellent communication skills both written and verbal Customer focused Understanding the full credit ‘cycle’
LS12 6BD

Service Delivery Specialist

Ref. : 1000009060
Cheltenham
Gloucestershire
Customer Services Administrator (Programme Coordinator) ** Security Cleared ** PART TIME Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service. You’ll act as the first point of contact and provide high quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities Complete tasks or objectives following company policies, procedures, or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities Maintain strong relationships with members of the client team Raise issues that risk project delivery and/or agreed costs and timescales. Escalate risks to ensure appropriate action is taken to mitigate them About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above). About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
TBC

Service Delivery Specialist

Ref. : 1000009065
Cheltenham
Gloucestershire
Customer Services Administrator ** Security Cleared ** Part time Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy are required Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
TBC

Service Delivery Specialist

Ref. : 1000009084
Cheltenham
Gloucestershire
Customer Services Administrator (Programme Coordinator) Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service. You’ll act as the first point of contact and provide high quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities Complete tasks or objectives following company policies, procedures, or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities Maintain strong relationships with members of the client team Raise issues that risk project delivery and/or agreed costs and timescales. Escalate risks to ensure appropriate action is taken to mitigate them About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
TBC

Senior Service Delivery Specialist

Ref. : 1000009082
Home Based
Other
Senior Service Delivery Specialist (programme coordinator)2 Permanent Location: Cheltenham This role requires holding or passing and maintaining security clearance for the duration of your employment in the role. In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities: Create and maintain programme plans to track progress and ensure successful completion of training programmes. Manage and prioritise coordination activities to meet internal and external requirements. Act as main point of contact for training programme for internal and external stakeholders. Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback. Collate, analyse and report programme feedback data. Present service delivery reviews to clients. Key Skills / Experience Required: Building and maintaining client relationships. Extensive cross-functional collaboration skills. Effective soft skills and emotional intelligence facilitating effective written and verbal communication. Comfortable presenting to clients both face to face and virtually. Proficient in analysing, evaluating and reporting data. Microsoft office (including Excel and PowerPoint). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
HOMEBASED

International Admissions Officer

Ref. : 1000008817
Birmingham (Louisa Ryland House)
Birmingham
Admissions Officer, QA Higher Education – Maternity Contract Hybrid Working, mainly working from home London OR Birmingham OR Manchester Based Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you! About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters. Here’s some of what’s involved: (click through to see the full JD) Review incoming applications, validate applicants’ academic records and/or professional experience Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations Ensure the CRM system is consistently updated, and information is detailed and accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations. Provide clarifications to student’s queries in a professional manner. Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines. Communicate admissions decisions to applicants Bring your experience: Excellent verbal and written communication skills Strong organisational and planning skills Demonstrated ability to implement and review policy and procedures in respect of compliance requirements Ability to work effectively within a cross functional team environment Strong communication and interpersonal skills. Ability to problem-solve Experience of working in a customer-focused environment Ability to work at pace with tight deadlines Knowledge of the Higher Education sector would be desirable The successful candidate will be required to undertake the Basic DBS check. We look forward to hearing from you! #highereducation #administrator #london #birmingham #manchester #remote #studentapplications
B3 3PL

Apprenticeship Onboarding Officer

Ref. : 1000008555
London (International House)
London
Apprenticeship Onboarding Officer Location- Swindon/London As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship. Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail. A Day in The Life Manage a caseload of learners and guide each of them through the onboarding process from application to start date. Conduct enrolment calls with eligible learners and their employers. Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme. Timely and successful completion and submission of all required documentation or information in-line with regulations and governance. Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’. Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels. Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them. Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration. Your Experience Working to defined deadlines where high levels of accuracy are required. Experience working within an office environment or customer service role dealing with internal and external stakeholders Experience of working in Apprenticeships or Education (Desired) Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy.
SN5 7WZ

Follow us

Log in Candidate area

I already have a candidate area

Create candidate area

Menu Careers website QA

Jobs QA

Criteria selected:

Profile :

Refine search

Industries/professions

Contract type

Location