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Head of Delivery Capability

Add this vacancy to selection: Head of Delivery Capability (1000008784)

Ref. : 1000008784
Cheltenham
Gloucestershire
Head of Delivery Capability Location: Hybrid/Cheltenham ** This role requires you to hold and maintain DV clearance as part of your role ** About the role: As a Head of Delivery Capability your role sits within the Government, Defence and International (GDI) which serves a variety of large primarily government organisations. We currently support one key client through a Managed Learning Service (MLS) contact and look to grow the department by securing additional MLSs over the coming year(s). You will drive the efficiency and effectiveness of our Scheduling & Resourcing Team and our Trainer Team which is critical to servicing our customer needs and directly impacts the success of both our learning delivery and the achievement of financial targets across our key accounts. Key Responsibilities: Development strategy bringing energy, momentum, and innovation To our approach and taking responsibility for the provision of all delivery capability. Be the ultimate curriculum owner for the course portfolio and other bespoke offerings designed and developed specifically for GDI clients, ensuring that they meet the QASAT standard for quality and other MLS contracts when they are secured. Act as the role model of service excellence, setting the standard internally to step-up our expectations of exceptional service across both teams. Directly support commercial performance and customer success. Drive Horizon Scanning activities, working closely with Heads of Sales, Principal Consultants and Head of Programmes, to understand emerging market and client requirements and ensure your team has the right skills and capacity to meet upcoming demands. Your experience: Operational management experience across a range of functions. Proven ability to problem-solve, take responsibility and proactively deliver against internal and external requirements. Proven ability to analyse and identify the needs of a fast-moving business function, then shape and implement a set of robust solutions, processes and standards avoiding any disruption in service. A strong track record of delivering against operational KPIs and improving internal and external service levels. Proven track record of managing managers. Significant experience within learning and training operations. Experience identifying and leading talent development initiatives. Responsible for driving collaboration across functional teams in a customer centric, fast paced matrix environment. Motivational leadership with an ability to build a service excellence culture that inspires high performance. Experience of people and performance management, personal development, and coaching.
TBC

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Number of results: 1 vacancy(s)

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