- Ref. : 1000009028
- London (International House)
- London
- Head of Customer Success (Platform)
London with potential travel
Your role is transformative in shaping exceptional customer experiences. This strategic leadership position is at the heart of our mission, ensuring that every customer not only achieves success but thrives using QA’s products and services.
You will be passionate about creating value and leading high-impact teams, with the real desire to make a positive difference!
Key Responsibilities:
Ensure customer success strategies are adaptable across evolving product lines and service models
Structure and lead a team of Customer Success Managers & Sales Engineers to support pre & post customer sale, onboarding, customer engagement & product adoption, service governance, health & satisfaction, continuous improvement and customer retention.
Drive renewals, upsells, and cross-sells by identifying opportunities for expansion.
Reduce churn by proactively addressing customer concerns and ensuring ongoing value delivery.
Work closely with Product to understand and influence strategy & product development initiatives, representing the customer voice.
Experience:
You have minimum 5 years experience in a Customer Success environment that is fast-paced and change intensive
Proven success working across organisational systems & best practice to deliver optimal customer experiences and outcomes
Demonstrates resilience, growth mindset and ability to understand, review and drive opportunities for growth and evolution
Excellent relationship and senior stakeholder management capabilities with strong influencing skills. Collaborates easily & effectively, building trusted advisor status through regular honest & effective communication
Manages a team with empathy, curiosity and desire to support development of individuals, helping them to achieve their goals
- E1W 1UN
- Ref. : 1000009024
- London (International House)
- London
- Role: Customer Success Manager
Location: London
Your role will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate ability to lead, consult and advise clients on best practice and share industry knowledge.
Key Responsibilities:
You will manage a portfolio of enterprise and medium sized clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth.
You will orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment.
You will also work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships.
You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs.
About you:
We are ideally looking for someone who has a solid track record in account management, customer success or sales ideally within the tech or education industry
Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form.
A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include the senior leadership team, Sales/New Business, Product, and Marketing
Knowledge of consultative sales techniques, competitor landscape, managed services
- E1W 1UN
- Ref. : 1000009117
- Birmingham (Louisa Ryland House)
- Birmingham
- Student Engagement & Representation Co-ordinator
Birmingham Campus | Full-Time | Hybrid
Are you passionate about empowering students and enhancing their university experience?
QA Higher Education is seeking a proactive and organised Student Engagement & Representation Co-ordinator to join our Quality Assurance team. This is a pivotal role that bridges the gap between students and staff, ensuring student representation is inclusive, effective, and impactful.
What You’ll Be Doing
Lead the Student Representative nomination and training process.
Organise and facilitate meetings between students and staff, ensuring agendas are set and actions are tracked.
Support Student Representatives in confidently voicing student feedback.
Drive engagement with key surveys like the National Student Survey (NSS) and Postgraduate Taught Experience Survey (PTES).
Ensure feedback loops are closed and student voices lead to real change.
Collaborate with internal and external stakeholders to enhance the student experience.
What We’re Looking For
Experience in a fast-paced environment and delivering projects.
Proven ability to communicate effectively in both written and spoken formats.
Organisational skills and a proactive, solution-driven mindset.
Experience in Higher Education administration desirable.
Committed to making a difference, with a keen eye for innovation and improvement.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Equal Opportunities
At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
The successful candidate will re required to undertake a basic DBS check.
Apply now and help us amplify the student voice at QAHE.
#Birmingham
#QAHigherEducation
#Hiring
#JobOpening
#Recruitment
#Student
#Education
- B3 3PL
- Ref. : 1000009086
- London (International House)
- London
- Job advert
Sales Development Executive
London- Hybrid - 3 days in the office
Package: Competitive base salary with an uncapped commission
The SDR is responsible for identifying and qualifying new business opportunities with employers who could benefit from tech apprenticeship programmes. This role is pivotal in driving growth by generating leads, nurturing prospects, and booking meetings for the senior sales team.
Research and identify potential employer partners across tech sectors
Use tools like LinkedIn, CRM systems, and job boards to source leads.
Maintain a steady pipeline of qualified prospects.
Conduct cold calls, emails, and LinkedIn outreach to engage decision-makers.
Tailor messaging to highlight the value of tech apprenticeships for workforce development.
Follow up on marketing-generated leads promptly.
Qualify leads based on criteria such as company size, tech hiring needs, and apprenticeship readiness.
Book meetings for Business Development Managers or Account Executives.
Ensure smooth handover of qualified leads with detailed notes and context.
Accurately log all interactions and lead data in Salesforce
Track KPIs such as call volume, conversion rates, and meetings booked.
Provide weekly reports on outreach performance and pipeline health.
Work closely with marketing to align campaigns with outreach efforts.
Share market insights and feedback from prospects to improve messaging and offerings.
Participate in team meetings and training sessions to continuously improve skills.
Meet or exceed monthly targets for outreach, qualified leads, and meetings booked.
Contribute to the overall sales goals of the organisation.
What experience/qualifications do I need?
Strong communication and interpersonal skills.
Experience in B2B sales or education/training sector is a plus.
Familiarity with tech roles and apprenticeship frameworks (e.g., Level 3-5 digital standards).
Resilient, self-motivated, and target-driven.
- LS12 6BD
- Ref. : 1000009150
- Manchester (St James Buildings)
- Lancashire
- Lecturer in Business - Level 7
QA Higher Education.
📍 Location
Manchester OR Birmingham
Face-to-Face (F2F) delivery
🎯 Subject Areas
Looking for lecturers experienced in:
International Finance
The Digital Landscape
Data Analytics
HRM Analytics
Global Marketing
Governance, Ethics & Sustainability
International Business
International Entrepreneurship
🧑🏫 Role Responsibilities
Support student progression and achievement at Level 7
Plan and deliver modules (online and in-person)
Guide and support students to reach their potential
✅ Essential Criteria
HE teaching experience
Experience teaching Research Methods at Level 7 is a plus
Must hold a PhD or be within 12 months of completion
Must have a Master’s degree in a relevant subject
Teaching qualification or HEA accreditation/membership is advantageous
🎁 What QA Offers
Innovative teaching methods and materials
Collaborative and passionate academic environment
Coaching and support from education leaders
🛡️ Additional Info
The successful candidate will be required to undertake the basic DBS check
QA is an equal opportunity employer, committed to diversity and inclusion
- M1 6FQ
- Ref. : 1000009040
- London (Middlesex Street)
- London
- Data Insights and Portfolio Development Manager, London
QA Higher Education, full time (Hybrid, 1 Day On-Site, ad-hoc travel)
Are you a strategic thinker with a passion for data and market insights? Do you thrive in fast-paced environments and want to make a real impact in higher education? If so, we’ve got the role for you—read on to find out more.
About our role: As Data Insights and Portfolio Development Manager, you’ll lead QAHE’s insights function and drive the development of innovative course portfolios across our university partnerships. You’ll take new course ideas from concept to launch, using data to validate decisions and working closely with stakeholders to deliver market-responsive programmes.
Here’s some of what’s involved: (click through to see the full JD)
Lead a small insights team (2 staff, 1 direct report) to deliver high-quality outputs.
Develop and manage portfolio roadmaps for university partners.
Own the course launch process from idea to implementation.
Deliver market intelligence reports using industry datasets.
Support the Director of Strategy with budget management.
Collaborate with internal and external stakeholders to accelerate decision making.
Bring your experience:
Strong background in data analysis and insights.
Proven project delivery and stakeholder management.
Experience with industry datasets (HESA, OfS, Lightcast, OECD) desirable.
Line management and project management tool experience (Planner, Trello) a plus.
Advanced Excel skills; Power BI desirable.
Strategic thinking with attention to detail.
Excellent communication and relationship-building abilities.
Proactive, tenacious, and adaptable.
A positive, can-do attitude with a desire to grow and take on more responsibility.
We welcome applications from all industries — if you're looking to bring your experience and make a meaningful impact in Higher Education, we encourage you to apply.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Project Management and Web Development and delivered in city centre locations.
#Insights
#Market Intelligence
#ProjectManagement
#QAHE
#London
#Data
#Strategy
- E1 7HT
- Ref. : 1000009148
- Birmingham (Louisa Ryland House)
- Birmingham
- Lecturer in Business - Level 7
QA Higher Education.
📍 Location
Birmingham or Manchester
Primarily Face-to-Face (F2F) delivery
🎯 Subject Areas
Looking for lecturers experienced in:
International Finance
The Digital Landscape
Data Analytics
HRM Analytics
Global Marketing
Governance, Ethics & Sustainability
International Business
International Entrepreneurship
🧑🏫 Role Responsibilities
Support student progression and achievement at Level 7
Plan and deliver modules (online and in-person)
Guide and support students to reach their potential
✅ Essential Criteria
Minimum 2 years HE teaching experience
Experience teaching Research Methods at Level 7 is a plus
Must hold a PhD or be within 12 months of completion
Must have a Master’s degree in a relevant subject
Teaching qualification or HEA accreditation/membership is advantageous
🎁 What QA Offers
Innovative teaching methods and materials
Collaborative and passionate academic environment
Coaching and support from education leaders
🛡️ Additional Info
Must pass a basic DBS check
QA is an equal opportunity employer, committed to diversity and inclusion
#qahighereducation
#lecturer
#business
#management
#birmingham
#masters
#phd
#hiring
- M1 6FQ
- Ref. : 1000008365
- Home Based
- Other
- Project Management Degree Apprenticeships Lecturer
Home based
18 months contract
About our role:
As a Lecturer in the Degree Apprenticeship team in QAA you will be working with learners that are studying alongside full-time work to develop themselves in their professional specialism. We teach using Blended Learning, which means that our Lecturers support learners through the development of online content and activities, remote interactive sessions (e.g. WebEx or discussion forums) and in live-online or Face-to-Face workshop.
Key Responsibilities
To design and take ownership for multiple modules on the Degree Apprenticeship programmes, and to contribute to the delivery of high quality learning. This will include online support throughout the programme and delivery of a series of face-to-face live online workshops
Development of course materials for a number of modules, including video for online learning, exercises, slides and assessments
To contribute to the wider team activities on assessment and teaching as required.
Skills & Abilities
PGCE/ Associate HEA membership is highly desirable
Undergraduate Degree or equivalent experience
Relevant Masters – Essential
PM Qualification (PRINCE2/PMQ/AgilePM) - Essential
Knowledge of Apprenticeships and work-based learning, or knowledge of Higher Education
- TBC
- Ref. : 1000008890
- Manchester
- Lancashire
- Customer Services Administrator (Programme Coordinator)
Part time OR full time available
Location : Manchester/Hybrid
This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function
About the role
In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers.
Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address.
Key Responsibilities
Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
Work with internal and external stakeholders and learners to deliver our services and programmes
Timely and successful completion of all required documentation in-line with regulations/governance
Deliver high levels of customer service to assist the wider team
Plan and organise own workload and coordination of related activities
About you
Experience of using IT systems e.g. Client Relationships Management is desirable
Working to defined deadlines where high levels of accuracy are required
Track record of successfully delivering assigned tasks and/or events - desirable
Experience within a highly client-centric environment, servicing a wide range of offerings
Working to tight deadlines where high levels of accuracy
Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
- TBC
- Ref. : 1000008830
- London (Middlesex Street)
- London
- Admissions Officer, QA Higher Education
Hybrid Working, mainly working from home
London OR Birmingham OR Manchester Based
Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you!
About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters.
Here’s some of what’s involved: (click through to see the full JD)
Review incoming applications, validate applicants’ academic records and/or
professional experience
Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations
Ensure the CRM system is consistently updated, and information is detailed and
accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations.
Provide clarifications to student’s queries in a professional manner.
Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines.
Communicate admissions decisions to applicants
Bring your experience:
Excellent verbal and written communication skills
Strong organisational and planning skills
Demonstrated ability to implement and review policy and procedures in respect of compliance requirements
Ability to work effectively within a cross functional team environment
Strong communication and interpersonal skills.
Ability to problem-solve
Experience of working in a customer-focused environment
Ability to work at pace with tight deadlines
Knowledge of the Higher Education sector would be desirable
The successful candidate will be required to undertake the Basic DBS check.
We look forward to hearing from you!
- E1 7HT
- Ref. : 1000009081
- UK
- Other
- Senior Learning Design Consultant - AI
Hybrid (UK or US)
Full time: 37.5 hours per week
Competitive salary plus some great benefits
QA is the largest tech training company in the UK and the fastest growing in the US, empowering organisations to learn, master, and apply new tech skills at scale.
We believe the future belongs to organisations that are able to learn, master and apply new skills at speed and scale, combining the power of human and machine intelligence.
We get organisations to develop skillsets and mindsets in AI, cloud, data, and other technologies by:
Providing a continuous learner experience
Connecting up learning across the organisation
Creating more collaborative learning
As Senior Learning Design Consultant – AI your role will be the lead subject matter expert in the AI portfolio with responsibility for product design and content development in multi-modalities, including digital and labs as well as instructor-led training.
Key Responsibilities:
Design and develop innovative and engaging public and client specific AI products
Undertake pre-sales engagements as agreed with the Portfolio Director
Use Management Information and data to generate insights that help improve product quality
Work with Portfolio Director to maintain the relevance of the AI Portfolio
Experience:
In-depth and broad knowledge of AI technologies relevant to the real world of practise and including industry trends
Proven track record of designing, developing and delivering learning solutions across multiple modes (e.g. classroom, digital, blended, virtual
Knowledge of what learning approaches result in the successful transfer of learning into a modern workforce
Best-practice in current learning methods
- TBC
- Ref. : 1000009030
- Leeds (Brewery Wharf)
- Yorkshire
- Credit Controller
Hybrid (Leeds)
Full time, 37.5 hours per week
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
As a credit Controller you will manage & control all credit control and accounts receivable operations for a defined set of accounts and there is also an opportunity to manage a credit control apprentice and ensure set targets are maintained.
Job Description
Collection of all outstanding debtors within personal set of accounts across all parts of the business group
Managing collections and account management of customer with varying payment terms and different product types
Continuing reduction of over 60 day debt and debtor days
Supporting sales, service delivery and sales administration in the enforcement of credit control policies
Deal with customer queries in a professional and timely manner
Escalate account issues to credit management Assist with other areas of the team/business as arising
About you:
Credit control background desirable
Attention to detail
Excellent communication skills both written and verbal
Customer focused
Understanding the full credit ‘cycle’
- LS12 6BD
- Ref. : 1000009060
- Cheltenham
- Gloucestershire
- Customer Services Administrator (Programme Coordinator) ** Security Cleared **
PART TIME
Location : Cheltenham/Hybrid
This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function
About the role
You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service.
You’ll act as the first point of contact and provide high quality support to specified clients.
Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Key Responsibilities
Complete tasks or objectives following company policies, procedures, or methods to agreed timescales/KPIs/SLA’s
Work with internal and external stakeholders and learners to deliver our services and programmes
Timely and successful completion of all required documentation in-line with regulations/governance
Deliver high levels of customer service to assist the wider team
Plan and organise own workload and coordination of related activities
Maintain strong relationships with members of the client team
Raise issues that risk project delivery and/or agreed costs and timescales.
Escalate risks to ensure appropriate action is taken to mitigate them
About you
Experience of using IT systems e.g. Client Relationships Management is desirable
Working to defined deadlines where high levels of accuracy are required
Track record of successfully delivering assigned tasks and/or events - desirable
Experience within a highly client-centric environment, servicing a wide range of offerings
Working to tight deadlines where high levels of accuracy
Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
- TBC
- Ref. : 1000009065
- Cheltenham
- Gloucestershire
- Customer Services Administrator
** Security Cleared **
Part time
Location : Cheltenham/Hybrid
This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function
About the role
In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers.
Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address.
Key Responsibilities
Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
Work with internal and external stakeholders and learners to deliver our services and programmes
Timely and successful completion of all required documentation in-line with regulations/governance
Deliver high levels of customer service to assist the wider team
Plan and organise own workload and coordination of related activities
About you
Experience of using IT systems e.g. Client Relationships Management is desirable
Working to defined deadlines where high levels of accuracy are required
Track record of successfully delivering assigned tasks and/or events - desirable
Experience within a highly client-centric environment, servicing a wide range of offerings
Working to tight deadlines where high levels of accuracy are required
Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
- TBC
- Ref. : 1000009084
- Cheltenham
- Gloucestershire
- Customer Services Administrator (Programme Coordinator)
Location : Cheltenham/Hybrid
This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function
About the role
You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service.
You’ll act as the first point of contact and provide high quality support to specified clients.
Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Key Responsibilities
Complete tasks or objectives following company policies, procedures, or methods to agreed timescales/KPIs/SLA’s
Work with internal and external stakeholders and learners to deliver our services and programmes
Timely and successful completion of all required documentation in-line with regulations/governance
Deliver high levels of customer service to assist the wider team
Plan and organise own workload and coordination of related activities
Maintain strong relationships with members of the client team
Raise issues that risk project delivery and/or agreed costs and timescales.
Escalate risks to ensure appropriate action is taken to mitigate them
About you
Experience of using IT systems e.g. Client Relationships Management is desirable
Working to defined deadlines where high levels of accuracy are required
Track record of successfully delivering assigned tasks and/or events - desirable
Experience within a highly client-centric environment, servicing a wide range of offerings
Working to tight deadlines where high levels of accuracy
Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
- TBC
- Ref. : 1000009082
- Home Based
- Other
- Senior Service Delivery Specialist (programme coordinator)2
Permanent
Location: Cheltenham
This role requires holding or passing and maintaining security clearance for the duration of your employment in the role.
In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Key Responsibilities:
Create and maintain programme plans to track progress and ensure successful completion of training programmes.
Manage and prioritise coordination activities to meet internal and external requirements.
Act as main point of contact for training programme for internal and external stakeholders.
Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback.
Collate, analyse and report programme feedback data.
Present service delivery reviews to clients.
Key Skills / Experience Required:
Building and maintaining client relationships.
Extensive cross-functional collaboration skills.
Effective soft skills and emotional intelligence facilitating effective written and verbal communication.
Comfortable presenting to clients both face to face and virtually.
Proficient in analysing, evaluating and reporting data.
Microsoft office (including Excel and PowerPoint).
#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
- HOMEBASED
- Ref. : 1000008817
- Birmingham (Louisa Ryland House)
- Birmingham
- Admissions Officer, QA Higher Education – Maternity Contract
Hybrid Working, mainly working from home
London OR Birmingham OR Manchester Based
Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you!
About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters.
Here’s some of what’s involved: (click through to see the full JD)
Review incoming applications, validate applicants’ academic records and/or
professional experience
Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations
Ensure the CRM system is consistently updated, and information is detailed and
accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations.
Provide clarifications to student’s queries in a professional manner.
Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines.
Communicate admissions decisions to applicants
Bring your experience:
Excellent verbal and written communication skills
Strong organisational and planning skills
Demonstrated ability to implement and review policy and procedures in respect of compliance requirements
Ability to work effectively within a cross functional team environment
Strong communication and interpersonal skills.
Ability to problem-solve
Experience of working in a customer-focused environment
Ability to work at pace with tight deadlines
Knowledge of the Higher Education sector would be desirable
The successful candidate will be required to undertake the Basic DBS check.
We look forward to hearing from you!
#highereducation
#administrator
#london
#birmingham
#manchester
#remote
#studentapplications
- B3 3PL
- Ref. : 1000009068
- Home Based
- Other
- Digital Product Management and Business Analysis (L4) Apprenticeship Trainer
Homebased with occasional travel as required
Permanent
We are seeking an experienced and passionate Apprenticeship Trainer to deliver engaging and career-focused training across Digital Product Management and Business Analysis standards. This dual-focus role is ideal for a professional with hands-on experience in both fields or someone experienced in product management who is committed to guiding apprentices through real-world application, skill development, and achieving their qualifications.
Role Responsibilities:
Deliver engaging training workshops and aligned to apprenticeship standards such as:
Level 4 Business Analyst Apprenticeship
Level 4 Digital Product Manager (e.g. emerging standards or internal curriculum)
Teach core topics including:
Agile and Scrum frameworks
Requirements gathering, stakeholder mapping, and gap analysis
Product lifecycle, road-mapping, MVP definition, and backlog management
User research, personas, journey mapping, and data-driven product decisions
Business process modelling and use cases
Commercial awareness [FB2] and value-based prioritisation
Your Experience/Skills:
Proven hands-on experience in Digital Product Management and/or Business Analysis roles.
Strong knowledge of Agile methodologies (Scrum, Kanban) and lean product development.
Excellent communication, presentation, and facilitation skills
Ability to translate real-world experience into impactful learning
- TBC
- Ref. : 1000008998
- Birmingham (5th Floor)
- Birmingham
- Software Engineering Lecturer
Home based
12 months Fixed term Contract
About our role:
As a Lecturer in the Degree Apprenticeship team in QAA you will be working with learners that are studying alongside full-time work to develop themselves in their professional specialism. We teach using Blended Learning, which means that our Lecturers support learners through the development of online content and activities, remote interactive sessions (e.g. WebEx or discussion forums) and in live-online or Face-to-Face workshop.
Key Responsibilities
To design and take ownership for multiple modules on the Degree Apprenticeship programmes, and to contribute to the delivery of high quality learning. This will include online support throughout the programme and delivery of a series of face-to-face live online workshops
Development of course materials for a number of modules, including video for online learning, exercises, slides and assessments
To contribute to the wider team activities on assessment and teaching as required.
To make an active contribution to ensure this programme continues to improve, and that all
Skills & Abilities
Excellent, detailed knowledge of more than one topic within the required subject areas including Software Engineering.
Confident in Python programming
Experience of Agile Software Development
Familiar with the DevOps CI/CD pipeline
Aware of broader Software Engineering Methodologies and structural approaches
Knowledge of Apprenticeships and work-based learning, or knowledge of Higher Education.
Understanding of equity and diversity issues.
Your Qualifications and Knowledge
Essential:
A post-graduate degree (MSc)
Subject specific qualifications
Desirable:
PhD
Teaching qualification
- B5 4UA
- Ref. : 1000008908
- Site Based
- Other
- Data and AI Trainer
70% Remote, 30% any QA Onsite (London, Manchester, Leeds, Birmingham, Slough)
About the role:
As an expert in your field, you will deliver QA and vendor specific innovative, high-quality training in Data Science, GenAI, and Python to a wide range of clients. You will empower learners to apply their knowledge effectively in real-world scenarios.
In addition to training delivery, you’ll play a key role in shaping the future of learning by contributing insights to the design and development of cutting-edge courses. With strong technical expertise in GenAI, machine learning, Python, and the NumPy ecosystem, and desirable experience in AI frameworks and cloud platforms, you’ll stay at the forefront of industry trends through ongoing professional development and a passion for education.
Role Responsibilities:
Training Delivery: Deliver high quality and engaging training in line with polices, industry standards and regulatory requirements.
Performance & Quality Metrics: Attain a consistent Trainer Satisfaction Score (TSAT) of 88%+ and achieve ‘Meeting Expectations’ in trainer observations, utilise feedback to improve performance and effectiveness of training, conduct peer observations providing constructive feedback.
Subject Matter Expertise: Act as an SME utilising your in-depth knowledge to contribute insights to internal discussions, client programmes and collaborate cross functionally
Communication: Collaborate effectively across teams, maintaining professional proactive communication with internal and external stakeholders
Contribution: Support team objectives and initiatives, demonstrate accountability and reliability showing flexibility to adapt to priorities
Continuous Professional Development: Proactively maintain industry recognised certifications, engage in continued learning to stay up to date with industry trends, emerging tech and best practices
Your Experience/Skills:
Training Delivery
Excellent presentation, facilitation, and coaching skills to effectively deliver complex technical content in an engaging and interactive manner virtually and/or in-person
Ability to connect with diverse audiences including technical and non-technical professionals
Skills and Technical Proficiency
Strong knowledge of GenAI concepts, applications and prompt engineering
Proficient in GenAI concepts, machine learning techniques, and Python programming, with strong familiarity with the NumPy ecosystem.
Industry Knowledge & Experience
Desirable hands-on experience with leading AI frameworks (e.g. TensorFlow, PyTorch)
Familiarity with cloud platforms (AWS, GCP, Azure)
Experience working with AI/ML engineers, data scientists, and other data professionals
Wider Requirements
Passion for education, technology, and empowering others through knowledge sharing
Qualifications:
Desirable degree in Mathematics or related field
Desirable relevant cloud vendor (GCP, AWS, Azure) certifications
- DUMMY
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