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Number of results: 2 vacancy(s)

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Customer Services Administrator (Service Delivery Specialist)

Add this vacancy to selection: Customer Services Administrator (Service Delivery Specialist) (1000008890)

Ref. : 1000008890
Cheltenham
Gloucestershire
Customer Services Administrator (Service Delivery Specialist) Part time OR full time available Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Processing a variety of bookings for customers, from QA courses to conferences Supporting course admin, such as arranging pre course reading, courseware, access to online portals, exam vouchers and e-learning. Support learner queries and requests with prompt responses, meeting internal SLAs Work with colleagues to drive quality and operational excellence for learner engagement, retention, and achievement in line with business strategy and plans. Report issues and themes to line manager to help improve the feedback we give to internal customers Develop and build new standard reporting outputs for functional consumption. About you Experience in an administration and customer service role Experience of working in a fast-paced customer facing role Understands how to convert data into compelling BI reporting and/or analysis Excellent data visualisation ability Previous experience in Bookings Management, Customer Service and Administration
TBC

Apprenticeship Onboarding Officer

Add this vacancy to selection: Apprenticeship Onboarding Officer (1000008555)

Ref. : 1000008555
London (International House)
London
Apprenticeship Onboarding Officer Location- Swindon/London As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship. Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail. A Day in The Life Manage a caseload of learners and guide each of them through the onboarding process from application to start date. Conduct enrolment calls with eligible learners and their employers. Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme. Timely and successful completion and submission of all required documentation or information in-line with regulations and governance. Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’. Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels. Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them. Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration. Your Experience Working to defined deadlines where high levels of accuracy are required. Experience working within an office environment or customer service role dealing with internal and external stakeholders Experience of working in Apprenticeships or Education (Desired) Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy.
SN5 7WZ

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Number of results: 2 vacancy(s)

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