The role: Customer Service Coordinator 
Location: Swindon, hybrid: 2 - 3 days in office.
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits

You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service.

You’ll act as the first point of contact and provide high quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. 

Key Responsibilities

• Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
• Work with internal and external stakeholders and learners to deliver our services and programmes
• Timely and successful completion of all required documentation in-line with regulations/governance
• Deliver high levels of customer service to assist the wider team
• Plan and organise own workload and coordination of related activities
• Maintain strong relationships with members of the client team
• Raise issues that risk project delivery and/or agreed costs and timescales
• Escalate risks to ensure appropriate action is taken to mitigate them

So, what do you need to be successful?

• A passion for delivering great customer service
• Proficiency with MS Office applications
• Happy to work to tight deadlines
• Be adaptable and a quick learner
• Be happy to work within a bustling office environment. 

About QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune500. We have served over 4,000 customers and 1+ million learners since 1985.  

We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships, instructor-led training, and self-paced learning. 

QA is headquartered in London and New York. Learn more at QA.

Benefits

Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.