- Ref. : 1000008159
- Cheltenham
- Gloucestershire
- Customer Services Administrator (Service Delivery Specialist)
Cheltenham (Hybrid/remote)
Permanent, 37.5 hrs per week
Package: competitive + benefits
About the role
In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers.
Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address.
Key Responsibilities
Processing a variety of bookings for customers, from QA courses to conferences.
Supporting course admin, such as arranging pre course reading, courseware, access to online portals, exam vouchers and e-learning.
Support learner queries and requests with prompt responses, meeting internal SLAs
Work with colleagues to drive quality and operational excellence for learner engagement, retention, and achievement in line with business strategy and plans.
Report issues and themes to line manager to help improve the feedback we give to internal customers
Develop and build new standard reporting outputs for functional consumption.
About you
Experience in an administration and customer service role
Experience of engagement with learners/students; within a learner admin/service setting will be an advantage
Experience of working in a fast-paced customer facing role
Understands how to convert data into compelling BI reporting and/or analysis
Excellent data visualisation ability
Previous experience in Bookings Management, Customer Service and Administration
- TBC
- Ref. : 1000007599
- Home Based
- Other
- Role: Senior Learning Design Consultant – AI
Location: Remote (with travel)
Your role will be the lead subject matter expert in the AI Practice with responsibility for product design and development. You will represent the AI group’s needs for the design of bespoke, off-the-shelf and certification products across the AI portfolio.
Key Responsibilities:
As the lead subject matter expert with responsibility for product design and development in the AI Portfolio you will:
Design and develop innovative, public and client specific solutions
Use Management Information and data to generate insights that help improve product quality
Collaborate with AI Portfolio Director and SMEs to design and develop active, engaging and innovative products and content
Work with SMEs to ensure that products comply with accreditation body standards
Work with accreditation bodies as required in order to maintain awareness of certification updates and new product introductions
Work collaboratively with internal stakeholders (e.g. Curriculum Manager, Instructional Design, Platforms, Courseware) and Practice Director to develop processes and standards for product design and development
Work collaboratively with internal and Practice Director to improve quality of AI specific solutions
Experience:
Extensive AI experience within an industry role
Proven track record of designing, developing and delivering learning solutions across multiple modes (e.g. classroom, digital, blended, virtual) to meet diverse business needs
Proven track record of creating and using MI and data to improve product quality
Able to consider scale and reuse in your approach whilst attending to the specific context of solution development
Demonstratable experience of estimating solution development effort and adherence to these committed targets
What we can offer you:
27 days holiday each year, holiday buying scheme, Private Medical insurance, Gympass, Employee Assistance Programme, 3 training days and 2 days per year charity leave.
About QA:
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.
QA is headquartered in London and New York.
#LI-AW1 #LI-remote
- HOMEBASED
- Ref. : 1000008135
- London (Middlesex Street)
- London
- Talent Acquisition Partner, London OR Birmingham Based
QA Higher Education, Hybrid working
QA Higher Education – we are a fast-paced growing higher education business. We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.
Our talent acquisition role isn’t for the faint hearted, as you will be busy, never a dull moment. As part of our in-house Talent Acquisition Team, you will have the experience to provide a consultative recruitment service to hiring managers over various disciplines.
The types of roles you will recruit & resource for will be varied - administration, finance, academic, operations to name a few areas. You’ll be used to a real mix and be able to shout about your recruitment achievements and successes
You will be part of the wider people services team when you join us, and we truly work well, collaborate and share best practice. Of course, we will provide a great induction to help you settle in, learn our processes & systems and relate to our values.
Here’s a little of what you’ll be doing (please click through to read the full job description):
Gain a thorough understanding of the business area and hiring managers needs through a comprehensive briefing meeting.
Write creative and compelling job adverts to stand out from the crowd to attract quality candidates.
Use social media and other direct sourcing tools to promote our vacancies & brand, reaching out to both passive and non-passive candidates to promote our opportunities.
Telephone screen applicants to qualify for essential experience, culture fit & logistics. Recommend suitable candidates to the HM for interview.
Arrange all interviews as requested by Hiring Managers ensuring candidates have accurate interview confirmation details.
Provide detailed feedback to external candidates after interviewing.
Ensure the Hiring Manager has provided feedback to internal candidates.
Maintain accurate records in the ATS at each stage of the recruitment cycle.
Provide advice to managers on market conditions, diversity issues, interview techniques, use of social media and keep managers regularly updated on all active projects, always managing their expectations.
Bring your experience:
Hands-on recruitment experience from job qualification through to offer negotiation.
Excellent communication skills, comfortable working with hiring managers at all levels and managing their expectations.
Track record of meeting time to hire and quality targets in a high-volume environment.
Demonstrable experience of writing compelling copy for advertising.
Competent in social media and direct sourcing activities.
Understands the importance of data integrity and reporting.
#talentacquisition
#recruitment
#recruiter
#london
#birmingham
#qahighereducation
#IND01
IND01
- E1 7HT
- Ref. : 1000008142
- Birmingham (Louisa Ryland House)
- Birmingham
- Events Coordinator for our Higher Education Students
Birmingham, QA Higher Education
Fulltime & Permanent Opportunity, Hybrid working
About our role: As Student Relations Coordinator you will have the ability and knowledge to deliver an outstanding student experience facilitating, supporting and encouraging student engagement in social activities and events.
You will play a vital role in facilitating the Student Activities Association working closely with volunteer student ambassadors and student social clubs to ensure best practice in all areas of the student-led provision
Here’s a flavour of what’s involved: (training provided, click the link to read the full JD)
Organise student welcome and orientation week events, such as Freshers’ days, working with the Course Directors to timetable agreed activities.
Planning and attending external events/trips with students; undertaking risk assessment prior to event/trip.
These events often occur outside of normal campus working hours.
Encourage and positively promote student engagement in student-led activities and events providing training and support to equip student event organisers and volunteers with the skills to run successful activities.
be responsible for the delivery of events and activities at London campus. Embed British Values in events/ activities/ communications.
Maintain an awareness of low-cost or free events, activities and social opportunities for students in the Manchester, Birmingham and London areas, raising awareness and promoting accordingly.
Foster links with local businesses and facilities to source discounts and special offers for students
Bring your experience:
Practical experience of planning and delivering events.
Practical experience of working with international students and understanding of cultural diversity is desirable but not essential.
Excellent communication skill
Ability to engage and motivate students.
A little more about us:. QAHE is a private UK higher education provider working in partnership with universities, colleges and education specialists in the UK to recruit, market and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 2,000 students from all over the world, graduating over 800 students in 2016 and providing over 25,000 hours of teaching per year across five UK locations.
Apply today - Simply hit the apply button.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!
#events
#studentsuccess
#studentexperience
#highereducation
#LifeAtQA
#Birmingham
- B3 3PL
- Ref. : 1000008102
- London (International House)
- London
- Head of Sales - Government Services
London/Hybrid
Competitive salary base + Commission
You will be leading the government & Defence Services learning sales team and implementing the sales strategy in learning, including management responsibility to deliver growth across the government sector, win new clients and expand existing relationships to ensure current and future success against QA and client objectives.
Your Responsibilities
Lead a team responsible for driving learning sales in government & defence clients
Set individual sales targets from the overall team sales targets allocated in the business targeting process, and manage the process to confirm individual results against target on a monthly/quarterly basis including managing manual adjustments
Drive and manage optimum activity by way of KPIs to build effective pipeline in line with team’s business growth plan.
Motivate, develop and inspire a team of Account
Directors/Managers and structure their activity and performance to deliver results.
Identify skills gaps in the team and work with the Director, Government Services to ensure appropriate interventions are in place to address the team’s development needs.
About you
Deep knowledge of government and civil service organisations, structures and working practices.
In depth knowledge of how learning and training works.
Knowledge of the L&D competitor landscape
Customer centric with an entrepreneurial attitude
Self-directed leader with a proactive approach
Strong personal values that align with QA’s
Willingness to undertake DBS, BPSS, SC, DV, Disclosure Scotland or similar if required for the role
What we can offer you
Competitive salary
3 days per year for professional development
27 days annual leave, and an option to purchase a further 5
Great company culture and work environment
Highly skilled teammates and lots of opportunities for growth and development
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place
- E1W 1UN
- Ref. : 1000007862
- Home Based
- Other
- Cloud Exam Designer
Remote/Home Based UK
Full time, 37.5 hrs per week
Job purpose:
You will join QA as Assessment Specialist working within our Content team. Reporting to our Senior Assessments Manager, this person will play a pivotal role in ensuring our assessments remain the top in the industry.
You might be experienced in running your own blog in relation to one of or all of the CLOUD TECHNOLOGIES we mention?
You will have a strong technical expertise in the CLOUD Technologies of Azure, AWS and GCP.
Experience of Containerisation, Kubernetes, GEN AI, Zero Day Threats, Test Lab design.
The role and what you will be doing:
You will be ideally well versed in CLOUD TECHNOLOGIES including Azure, AWS, GCP etc and have an enthusiasm for commenting on or developing insights into new technical advancements and changes.
Write clear, accurate, and relevant assessments for QA enterprise training, including but not limited to: certification preparation exams across multiple cloud platforms, including Microsoft Azure, Amazon Web Services, and Google Cloud.
Write/create role-based skill assessments for a wide variety of current IT roles including Solution Architect, Software Developer, or DevOps Engineer.
Create both pre and post assessments which are formative and summative exams to assess learner progress through a sequence of modular training resources.
Coordinate with Content team members to outline quiz development priorities on a set schedule and adapt to evolving priorities based on changing IT market trends, cloud and software technology and/or enterprise training priorities.
Collaborate with the content team and engineering team members to design new assessment types.
Content Management:
Review and update existing quiz library to maintain currency with cloud platforms and QA courses
Integrate content management tasks, such as reviews and updates, into work schedule while continuing development of new content
A little about QA:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future.
We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- HOMEBASED
- Ref. : 1000008125
- London (International House)
- London
- Leadership & Management Trainer
International House, London (but required to deliver training virtually from home and client sites around London and the South East)
Full time/Permanent
If you want to be part of a genuinely supportive and professional environment, QA could be the company you’re looking to join! We’re the UKs leading IT digital skills provider and training company – experts in upskilling, reskilling and other talent needs required by established public sector organisations, enterprises, and higher education universities!
What will I be doing day to day?
Has knowledge and experience of leadership and management theory and practise
Has knowledge and experience of the most sought-after soft skills of today
Has demonstrable business acumen
Contributes to organisational development and quality improvement through collaboration with others and develops innovative course materials
Experience in adult learning and training, ability to design the courses
Previous training/tutoring experience will be an advantage
What do I need to succeed?
Has knowledge and experience of leadership and management theory and practise
Demonstrable experience of learning design and development
Experience in adult learning and training and ability to design the courses
Previous training/tutoring experience will be an advantage
Has demonstrable business acumen
Contributes to organisational development and quality improvement through collaboration with others and develops innovative course materials
Experience of managing or leading Digital Transformation (accreditation preferred but not essential)
- TBC
- Ref. : 1000008114
- Home Based
- Other
- Data Science & AI Trainer
Location: Remote (with some travel to QA sites and client locations)
Full time/Permanent
Are you a Data Science/AI Trainer looking for that next step? Do you have a background and a passion for teaching all things data/AI?
If you want to be part of a genuinely supportive and professional environment, QA could be the company you’re looking to join! We’re the UKs leading IT digital skills provider and training company – experts in upskilling, reskilling and other talent needs required by established public sector organisations, enterprises, and higher education universities!
Needing flexible hours and a good work-life balance? Don’t worry – we offer that too!
What will I be doing day to day?
You will be delivering Data Science/AI courses as part of our programmes delivery
You will contribute to improvements to the scheme of learning, lesson plans, teaching and learning materials and resources to meet the qualification requirements
You will contribute to business success by identifying and proactively pursuing opportunities for improvement, supporting the sales teams with specialist knowledge where required
You will contribute to business success by driving the completion of learner evaluations and identifying and referring opportunities for improvement
You’ll take ownership for own continuous professional development to ensure up to date and relevant delivery
What do I need to succeed?
A background in training in Data Science & AI
Experience with one or more of the following tools; PyTorch, Python, R, C#, Java
Desirable with one or more Cloud-native data services, such as; AWS, Azure
Experience of data science related technologies or strong understanding of statistics and programming skills
- DUMMY
- Ref. : 1000008122
- London (Middlesex Street)
- London
- Graduate Tutor & Studio Facilitator
London QA Higher Education, Immediate Opportunity
Sessional hours, based at Northumbria University London Campus
As Graduate Tutor you will support students as a personal tutor and be responsible for providing appropriate, accessible and effective support to the students either directly or by signposting students to the advice and support available to them.
You will assist and facilitate students in creative studios to deliver a highly innovative learning environment on the flagship MSc Business With programme.
The programme is accredited by AACSB and the International Business Simulation is a newly designed, skills-based module delivering opportunities for authentic, simulated learning.
While working on the International Business Simulation module, students will work in teams and the Studio Facilitator/Graduate Tutor therefore is tasked with fostering inclusiveness within each of the teams and creating/ maintaining a dynamic learning environment where students are encouraged to be bold and learn from mistakes.
The studio facilitator should be agile and adept and reacting to situations to maximise team performance. Being a good studio facilitator requires hard work, great organisational skills, confidence with the simulation software (full training will be provided) and a creative, welcoming personality. Being a studio facilitator is an excellent way to develop your own research interests in simulation-based, practical learning pedagogies
Bring your experience:
Experience of teaching in a studio or small group teaching at university level (Business subjects preferred)
Experience of conducting research on student learning styles, success and performance
Experience of international postgraduate students especially those studying in London, UK
Experience of undertaking pastoral student support duties e.g. personal tutoring
Experience of simulation-based modules and/ or residential learning
Educated to Masters degree level.
Fellow of the HEA / teaching qualification or willingness to work towards this.
Willingness to pursue for doctoral education.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
#masters
#highereducation
#personaltutor
#Graduatetutor
#Studio Facilitator
#northumbriauniversity
#london
#LifeAtQA
- E1 7HT
- Ref. : 1000008118
- London (Middlesex Street)
- London
- Graduate Tutor & Studio Facilitator
London QA Higher Education, Immediate Opportunity
Fulltime & Permanent, based at Northumbria University London Campus
As Graduate Tutor you will support students as a personal tutor and be responsible for providing appropriate, accessible and effective support to the students either directly or by signposting students to the advice and support available to them.
You will assist and facilitate students in creative studios to deliver a highly innovative learning environment on the flagship MSc Business With programme.
The programme is accredited by AACSB and the International Business Simulation is a newly designed, skills-based module delivering opportunities for authentic, simulated learning.
While working on the International Business Simulation module, students will work in teams and the Studio Facilitator/Graduate Tutor therefore is tasked with fostering inclusiveness within each of the teams and creating/ maintaining a dynamic learning environment where students are encouraged to be bold and learn from mistakes.
The studio facilitator should be agile and adept and reacting to situations to maximise team performance. Being a good studio facilitator requires hard work, great organisational skills, confidence with the simulation software (full training will be provided) and a creative, welcoming personality. Being a studio facilitator is an excellent way to develop your own research interests in simulation-based, practical learning pedagogies
Bring your experience:
Experience of teaching in a studio or small group teaching at university level (Business subjects preferred)
Experience of conducting research on student learning styles, success and performance
Experience of international postgraduate students especially those studying in London, UK
Experience of undertaking pastoral student support duties e.g. personal tutoring
Experience of simulation-based modules and/ or residential learning
Educated to Masters degree level.
Fellow of the HEA / teaching qualification or willingness to work towards this.
Willingness to pursue for doctoral education.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
#masters
#highereducation
#personaltutor
#Graduatetutor
#Studio Facilitator
#northumbriauniversity
#london
#LifeAtQA
- E1 7HT
- Ref. : 1000008048
- Birmingham (Louisa Ryland House)
- Birmingham
- tbc
- B3 3PL
- Ref. : 100000732
- Home Based
- Other
- Technical Skills Coach (L6) (Digital and Technology Solutions)
Remote/Home-based
Are you looking for your next move in technical skills coaching and have some valuable degree apprenticeships experience? Or maybe you have a technical background in an IT Management role and feel passionate about coaching our learners to help them get the best out of their courses?
If so, QA could be the company for you! We’re the UKs leading digital skills provider in the higher education field; experts in up-skilling and other talent needs for public sector and large enterprises. Want a supportive environment with flexibility promoting a good work/life balance? Don’t worry, we offer that too!
What is my purpose in this role?
Working within the QA Degree Apprenticeship team, you will be providing coaching and mentoring to our students to successfully complete their Degree Apprenticeship programme.
What will I be doing?
*You will be managing, with some guidance, a targeted number of learners throughout their learning journey
*You’ll be encouraging learners to apply their newly acquired skills and knowledge in their day to day roles
*You will also ensure learners have clear objectives termly to support their timely progression.
*You’ll provide coaching via the appropriate methods to best support individual learner needs
*You will be responsible for supporting learners through their learning journey to successful completion of their assessment
*You will observe, review and provide feedback on evidence produced by learners throughout their Apprenticeship, to support completion of Work Based modules
*You’ll also identify ongoing learners who are at risk of failing to meet the requirements of Gateway and assessment.
*You’ll proactively communicate with the Academic team, via direct contact and system engagement as appropriate, at all times to ensure learner support & progression.
What do I need to succeed?
This role would be a great fit if you’ve industry experience within one of the below specialisms :
Software Developer/Engineer/Tester (Software engineering)
Data Specialist/Analyst (Data analytics)
IT Consultant/Project Manager (IT operations/project management)
Network Engineer/Consultant (Networking)
Cyber Security Analyst (Infosec/cybersecurity)
You need to hold a Masters in a related technical subject)
- HOMEBASED
- Ref. : 1000008147
- London (International House)
- London
- Sales – Client Relationship Manager
London
Salary: Competitive Salary + Commission
Applicants must hold or be prepared to undergo Developed Vetting (DV) once in post, if required.
Do you love generating new business as well as enjoying building relationships with existing customers?
If yes then read on, as we have the perfect role for you…
About our role:
Working in our sales team as a Client Relationship Manager, you’ll be given some clients to account manage where you’ll grow existing customer relationships, but you’ll also need to prospect for new business to grow your list of clients to maximise sales opportunities. You will be doing a good two hours a day of new business sales activity across a variety of channels and will be responsible for arranging customer meetings, prepare proposals and presentations.
What’s involved:
Prospect for new customers
Grow and maintain existing business
Use platforms like LinkedIn Sales Navigator to grow your network
Prepare quotes and proposals for customers
Bring your experience:
Experience of B2B sales would be great
Top-notch negotiating skills
Ability to build a sales-pipeline
Knowledge of consultative sales techniques
If you’ve got the drive and motivation to achieve sales targets, matched with fabulous customer-service skills and an entrepreneurial spirit, then apply today, we’d love to hear from you!
- E1W 1UN
- Ref. : 1000008046
- London (International House)
- London
- SALES ENGINEER
London/Hybrid
Competitive salary base + Commission
** Sales Engineer experience within SALESFORCE, and AWS or GCP or MS Azure **
Our sales team shares our business success story with organizations around the world and highlights the added value we give to align Sales and Marketing.
As a Sales Engineer at QA, you will play an essential role within the business and hugely impact its growth. Reporting directly into the Director of Sales Enablement and Solutions, you will be providing world-class pre-sales support for our enterprise sales team.
Your Responsibilities
Enthusiastically lead prospective customers to the expected business outcomes of our platform.
Deliver outstanding product demonstrations through powerful storytelling and articulation of how our software provides value to customers
Promote our platform at events such as AWS reinvent, Microsoft Ignite, etc.
Continuously strive for improvement in all skill areas and maintain up-to-date knowledge regarding our solution as well as industry trends and technologies.
Work closely with sales partners to qualify, drive opportunities and determine sales motions within accounts.
Collaborate with multiple internal teams such as product management, engineering, customer success and marketing.
Be passionate about sales engineering and working with customers.
About you
Confident in selling and delivering SaaS products to enterprise operations teams
Ability to work directly with customers with a strong commitment to their success
Strong presentation skills, including live product demos and technical pitches
Excellent verbal and written communications skills, including a dynamic and engaging presentation style that inspires confidence
Ability to travel into our London office once a week, and attend client meetings in person as required
What we can offer you
Competitive salary
3 days per year for professional development
27 days annual leave, and an option to purchase a further 5
Great company culture and work environment
Highly skilled teammates and lots of opportunities for growth and development
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place
- E1W 1UN
- Ref. : 1000007954
- London (Middlesex Street)
- London
- Student Recruitment Sales Team Leader
Leading the Recruitment of Students into our Higher Education Programmes
Birmingham OR London based, hybrid working, with UK travel
QA Higher Education, Fulltime & Permanent Opportunity
About our role: Do you have sales &/or recruitment team leading experience ideally within the education sector?
Do you have experience to lead a small team where, with your coaching and mentoring skills you make a difference to potential students by working across different recruitment channels promoting and selling our undergraduate and postgraduate programmes, giving students the potential to develop and grow their knowledge and skills to progress their career opportunities.
Hugely rewarding sector, with great financial and development prospects for the successful candidate….come join us!
Our role is hybrid working with travel throughout the UK on a regular basis.
Here’s some of what’s involved: (please click through for the full JD)
Manage, coach and mentor a small team of recruiters
Engage with external clients, supporting with all queries
Engage with internal teams and act as a recruitment escalation point
Maintain and manage effective business pipeline ensuring daily KPI’s are delivered effectively
Provide first class customer service to our students, agents/representative and partners
Use honest and truthful promotion when recruiting for QA Higher Education and its partner institutions
Engage with offer holders through multiple communication channels; actively guide applicants through the entire application cycle; consult students on how to meet outstanding conditions, i.e. interviews, outstanding docs, English tests
Provide and maintain agreed turnaround times to our agents, students and client services
Go the extra mile to help students to finish applications within given deadlines, i.e. provide alternative solutions, and liaise with external institutions and wider QA team
Prioritising workload and taking initiative to continuously improve the recruitment process
Meet students on campus as and when required
Liaise with agents/representatives as and when required
Attend student recruitment events across the UK as and when required
Bring your experience:
Track record of success in sales environment, desirably in Higher Education
Ability to demonstrate success with mentoring, supporting, coaching a small team to achieve SLA’s, KPI’s and targets
Strong service orientation and communication skills that put applicants at ease and improve their application process experience
Structured and clear communication to colleagues within the team and to external representatives
Entrepreneurial flair
Confident and strong sense of direction
Self-motivated
#highereducation
#sales
#recruitment
#teamleader
#studentrecruitment
#homeworking
#qahighereducation
#LifeAtQA
#London
#birmingham
- E1 7HT
- Ref. : 1000007980
- Leeds (BLW)
- Yorkshire
- The role: Client Relationship / Sales / Business Development / Relationship Manager
Location: Leeds - Hybrid - 3 days in the office
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to win new business and grow your account base by nurturing your existing customers as well as acting as a mentor across the team to support them to win business.
About you:
You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, resolving solutions, and working to tight deadlines then this could be the role for you.
A ‘day in the life’ of a Client Relationship Manager
Lead client meetings to understand their business in order to deliver an impactful solution
Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance
Design a high-level creative solution to meet the client’s needs
Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off
Measure the strategic value being added to client account
Develop strategic relationships with client C-Suite and other senior stakeholders
Sounds great, doesn’t it?! And in return we will offer you
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers across the UK are earning between Thirteen - Seventeen Thousand pounds per quarter meaning these top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
- LS12 6BD
- Ref. : 1000007960
- London (Rosebery Avenue)
- London
- Mental Health Practitioner to Students within Higher Education
London, Fulltime & Permanent Role
Hybrid Working Monday – Friday 9-5.30pm 3 days on campus, 2 days from home
Do you have experience of supporting and guiding students in need of advice, information or help? Are you calm, collected and reassuring when faced with a crisis? If so, we have the perfect opportunity for you!
About our role: As Mental Health Practitioner (and in collaboration the welfare team, disability teams and student relations team), you will have the experience and knowledge to contribute to the delivery and development of a range of services including individual, managing a caseload, and sometimes group work, to provide a professional advisory service for staff and students, internal or external referral, and curation of psycho-educational or self-help resources.
As Mental Health Practitioner you will assist and support the Clinical Lead in promoting, developing, and maintaining a safe and ethical wellbeing service within QA Higher Education.
This will include looking at key times throughout the academic year and proactively planning and organising events and interventions to promote wellbeing activities.
Our role is Monday to Friday business hours with very occasional evening work (6pm finish).
Here’s a flavour of what’s involved: (click through to read the JD)
Manage a caseload of undergraduate and postgraduate students with mental
health difficulties and/or disabilities, delivering focused therapeutic interventions both in person and remotely, and co-ordinating support across a range of services to optimise their student experience. Provide targeted support where appropriate at periods of transition e.g. pre-entry, suspense and placements.
Establish effective working relationships with external service providers, (GPs, specialist mental health services, social care), to facilitate students’ access appropriate medical support. Promote timely, effective information sharing and collaborative working.
Support in the delivery of all welfare services, this can be on campus, via the phone or email.
Provide urgent triage, assessment and robust, collaborative risk management interventions to students experiencing a mental health crisis, referring to and liaising with internal and external service providers as appropriate.
Provide comprehensive mental health assessments to students presenting with significant mental health needs and provide appropriate advice, signposting and referral on to additional services.
#wellbeing
#mentalhealth
#studentwelfare
#mentalhealth
#studentsupport
#studentguidance
#london
- TBC
- Ref. : 1000007946
- London (Rosebery Avenue)
- London
- Recruitment Officer
Recruiting Students into Higher Education Programmes
Brimingham OR London based, hybrid working, with UK travel
QA Higher Education Fulltime & Permanent Opportunity
About our role: Do you have sales &/or recruitment &/or exceptional customer service experience ideally the education sector? Would you like to make a difference to potential students by working across different recruitment channels promoting and selling our undergraduate and postgraduate programmes, giving students the potential to develop and grow their knowledge and skills to progress their career opportunities.
Our role is hybrid working with travel throughout the UK on a regular basis.
Here’s some of what’s involved: (please click through for the full JD)
Support Sales Team Leader Home/EU in exceeding sales targets
Engage with external clients and support them with any queries
Maintain and manage effective business pipeline ensuring daily KPI’s are delivered effectively
Provide first class customer service to our students, agents/representative and partners
Engage with offer holders through multiple communication channels; actively guide applicants through the entire application cycle; consult students on how to meet outstanding conditions, i.e. interviews, outstanding docs, English tests
Provide and maintain agreed turnaround times to our agents, students and client services
Go the extra mile to help students to finish applications within given deadlines
Self-manage student pipelines within KPIs and SLAs
Bring your experience:
Entrepreneurial flair
Confident and strong sense of direction
Self-motivated
Ambition to succeed and exceed expectations
Ability to think outside the box
Constructive approach to problem-solving
Excellent customer service skills
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Apply now – here’s how!
Simply hit the apply button.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!
#highereducation
#sales
#recruitment
#studentrecruitment
#homeworking
#qahighereducation
#LifeAtQA
#London
#birmingham
- EC1R 4TF
- Ref. : 1000007775
- Home Based
- Other
- Project Mangement Apprenticeship Coach
(Fully remote)
You will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme.
Skills and Experiences:
Recent industry experience in Project Management (essential)
Have an organised approach with the ability to handle a large caseload of learners.
Strong written skills are essential due to the data recording/written feedback element of the role.
You also need to have the ability to motivate learners as well as work to strict deadlines.
Excellent communication and coaching skills
Ability to diagnose learner needs and adapt to their requirements in a remote environment
Guide and influence issue resolution
Strong planning and organising skills
Ability to solve problems using experience and knowledge to overcome barriers
Skilled in delivering motivational, balanced and constructive feedback
Attention to detail with strong administrative skills
Able to manage own time and prioritise appropriately
What we can give you:
Access to free QA training courses to continue your personal development
Time off to support the charities you love
Access to innovative delivery methods, and exciting course material
Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge
Receive specialist coaching and support from your education leaders
A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organizations
Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please email aidan.willis@qa.com
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
#LI-AW1 #LI-remote
- HOMEBASED
- Ref. : 1000007951
- UK
- Other
- Project Management Trainer
Location: hybrid/Remote, with travel to QA UK sites and client locations
Employment Type: Full-time / Permanent
Are you a Project Management Trainer looking for that next step? Or maybe you’re an established Project Manager looking for a rewarding career change in training?
If you want to be part of a genuinely supportive and professional environment, teaching what you are most passionate about, then QA could be the company you’re looking to join! We’re the UKs leading IT digital skills provider – experts in upskilling, re-skilling and other talent needs required by established public sector organisations, enterprises, and higher education universities!
Needing flexible hours and a good work-life balance? Don’t worry – we offer that too!
What’s my purpose?
When you join QA, your pivotal role will be to simply deliver high quality courses to our learners! This could be in a classroom or virtual setting, but we need enthusiasm and interactive courses to help get the best out of those we’re teaching!
What responsibilities would I have?
You’ll be delivering core PPM courses to practitioner level – by this we mean PRINCE2, APM PMQ and others!
You’ll support us with customization of learning topics or programmes, offering your subject level expertise and utilising it
You’ll contribute to QA’s success by reviewing learner evaluations and finding areas for improvement
You will be providing learners with post-course support through various avenues of contact where necessary
Like with most roles, you’ll need to undertake some administrative tasks too!
What do I need to apply and succeed?
You’ll be teaching project management courses, so we’d ask you have a PRINCE2 or APM PMQ qualification
You’ll be great in this role if you have a technical background in project management – You’ll have been a Project Manager at one point in your career!
Although it would be perfect if you had training experience already, we’re all about the desire to succeed so this is preferred but not essential by any means!
- TBC
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