Human Resources Operations Manager, 12 months maternity cover  
QA Higher Education, Hybrid working.
London

QA Higher Education – we are a fast-paced growing higher education business. We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.

As People Operations Manager you will have the experience and knowledge to mentor & guide our People Operations team on day-to-day tasks, role modelling excellence and ensuring a first-class service to our colleagues & customers.
You and the team will be the face of the People Team. You’ll be responsible for leading the team in supporting people through the moments that matter during the employee life cycle.
As the People Operations Manager, you will lead on continual process improvement with a keen eye for compliance matters relating to data protection, right to work, immigration, sponsorship and DBS checks.
You will support the team to ensure compliant regulatory processes, specifically ensuring all legislative and legal requirements are delivered and maintained across the business in a fast paced, dynamic, proactive working environment.
Ensuring the team are upskilled and are given opportunities to learn and grow for their own personal development is key, along with the continual development of the business.

Here’s a little of what you’ll be doing (please click through to read the full job description):
Coach the People Operations team to ensure they are developing and performing in their role.
Drive a high performance, customer focused approach to maximise and improve team performance.
Ensure the compliance obligations are met throughout the PS administration process.
Provide advice and guidance to the People team and the business as/when legislation changes, developing and delivering comprehensive training and briefings when required.
Ensure the business remains compliant with its legal requirement for DBS checks, right to work and immigration and all related administration processes are defined and adhered to through regular reporting and monitoring.
Collaborate with internal and external teams to ensure policy and guidance documentation is in line with legislative changes.
Manage the visa application process for staff, including issuing certificates of Sponsorship (CoS), ensuring the manager and applicant are kept up to date with progress.
Ensure consistent high levels of data accuracy within the HR Systems relating to all employee data
Oversee and review regular reporting;
o   Right to Work, Immigration & UK legislation compliance.
o   All roles have the correct disclosure level and renewals are proactively managed and kept up to date.

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IND01

o   Suggest and implement process improvements that will contribute to more efficient working practices – be a subject matter expert for all operational HR processes and share knowledge as appropriate with team.

o   Support with key projects (i.e. pay award, TUPE, new benefits, policy updates).

Work closely with other areas of the People team in particularly payroll and employee relations by answering any queries and raising any potential issues

Experience in a team leader role, managing a team who provide high quality advice and guidance in a customer services environment.

Bring your experience:  

An understanding of key employment laws, legislation, HR policies and processes.

In-depth knowledge and experience of advising on managing and applying UK Immigration frameworks (including Sponsorship routes).

Expert knowledge of relevant compliance legislative requirements (DBS, GDPR, right to work) regulatory bodies and related processes.

Familiarity with the UK Visa and Immigration (UKVI) Sponsor Management System (SMS).

Proficient in Microsoft Office, particularly Word and Excel

Proven experience of working within a varied and fast paced People team environment.

Experience of providing compliance guidance and support to customers, teams, and stakeholders.

Experience of delivering high quality customer service.

Experience of using a variety of HR systems and the usual Microsoft office suite of products

A little more about QA Higher Education Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. 

Equal Opportunities at QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

The successful candidate will undertake a Basic DBS check.

We look forward to hearing from you