- Ref. : 1000008877
- London - multi sites
- England
- Student Ambassador, London Campuses
QA Higher Education, flexible & casual part-time work for QAHE Enrolled Students ONLY
Are you passionate about university life and love connecting with fellow students? Are you looking for a flexible, paid opportunity that fits around your studies and allows you to represent your university? Then we’ve got the perfect role for you – read on to find out more.
About our role: As a QAHE Student Ambassador, you’ll be a key representative of QA Higher Education, supporting with events on campus and beyond. From campus tours to open days, enrolment, and student socials – no two days are the same. You’ll be part of a vibrant and supportive team, inspiring prospective students and enhancing the student experience across our London campuses
Please note there will be a variety of weekend, daytime and evening hours available
Here’s a flavour of what’s involved: (click through to read the JD)
Represent QAHE at on-campus and external events
Deliver engaging campus tours and support with enrolment/induction
Assist with event set-up, logistics, and guest welcome activities
Answer questions about your course and student life at QAHE
Carry out light admin duties and support QAHE departments
Be a positive role model and share your student journey
Bring your experience:
Must be currently enrolled in a full-time undergraduate or postgraduate course at QAHE
Friendly, reliable, and enthusiastic about helping others
Excellent communication and listening skills
A team player who can also use their initiative
Organised, punctual, and professional
No experience needed – full training provided!
Experience volunteering, in societies, or customer-facing roles would be beneficial
A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Apply now – here’s how! Simply hit the apply button.
Working hours may fall both within and outside of study hours; however, Student Ambassadors are expected to prioritise their academic commitments.
The successful candidates will be required to undertake the basic DBS check
We look forward to hearing from you!
#studentambassador
#qahe
#highereducation
- Ref. : 1000008793
- London (Rosebery Avenue)
- London
- Credit & Income Supervisor, London Campus
QA Higher Education, fulltime, Mon-Fri 9am-5.30pm
Are you experienced in Leading Successful Teams, with a background in Credit and Income? Are you looking to progress in a Fast Paced, Vibrant and Rewarding organisation? Then we have the role for you, read on to find out more.
About our role: As Credit & Income Supervisor, you will be leading a small and busy team across multiple locations, managing the end-to-end revenue collection process for QA Higher Education, overseeing four distinct sales ledgers linked to key education partners. You will play a vital role in maximising cash flow by prioritising debt collection, issuing instalment plans, and ensuring timely Student Finance England approvals.
Here’s a flavour of what’s involved: (click through to read the JD)
Responsibility for revenue creation and collection across four individual sales ledgers/partners, ensuring timely and accurate reconciliation.
Deliver key financial reporting and analytics to senior management, providing insights to support strategic decision-making.
Manage high volumes of both face-to-face and remote (phone/email) communications with internal and external stakeholders.
Supervise three direct reports across multiple locations, providing guidance, support, and performance oversight.
Prioritise collection of outstanding revenue, issued instalment plans, and followed up on Student Finance England (SFE) approvals to reduce risk and maximise cash flow.
Assist the Credit Manager with day-to-day operational activities, including process improvements and workflow management.
Bring your experience:
Proven high level communication skills.
Experience of using CRM and accounting database desirable.
Understanding of Microsoft office systems and basic level competencies
Database management experience desirable.
Self-motivated and driven.
Versatile and flexible to adapt to new tasks.
Calm and composed approach to maintain positive approach in high stress environments.
Apply now – here’s how! Simply hit the apply button.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!
#income
#credit
#finance
#audit
#customerservcie
#education
#London
#LifeAtQA
- EC1R 4TF
- Ref. : 1000008926
- London (International House)
- London
- Role: Solutions Engineer
Location: London (Hybrid - Client and office locations)
Competitive Salary + Commission
We’re seeking a Solutions Engineer to support our teams in scoping, positioning and winning high-value strategic deals with a specific Vertical. This role sits at the intersection of sales, product and delivery, working with clients to demonstrate products and solutions as well as work through how these can be developed to meet their individual needs. The role will be focused on translating customer problems into compelling solutions and orchestrating internal teams to build winning proposals.
Key Responsibilities:
Solution Demonstration, Scoping and Design
The ability to run demonstrations of existing products, in turn selling the platform as a key part of the overall offering.
Translate customer needs into tailored enterprise learning and transformational solutions.
Develop high-quality solution narratives, statement of works (SOWs), pricing models and technical documentation.
Client Engagement
Join sales meetings to provide subject matter expertise and technical credibility when it comes to solutions.
Build trust with senior client stakeholders, including but not limited to, Chief Transformation Officers, Chief Information Officers and Chief Data Officers
Proposal and Bid Support
Lead, or support the Bid Team with, responses to Requests for Information (RFIs) / Requests for Proposals (RFPs), bringing together cross-functional input, where appropriate.
Collaborate with product specialists, delivery and commercial teams, to align on solution feasibility, cost and margin.
Internal Enablement and Strategy
Work closely with Marketing and Product to stay up-to-date on new offerings and capability areas.
Identify and share insights from the market to inform solution development and product roadmap.
Your Experience/Skills
Experience in pre-sales, sales engineering, solution consulting and / or a technical account management.
Strong understanding of enterprise sales processes and what it takes to win complex deals.
The ability to lead solution design and collaborate across commercial, technical and delivery teams.
Comfortable engaging with C-level stakeholders and translating technical detail into business value.
Background in SaaS, digital learning, Enterprise IT, consulting and /or digital transformation is a plus.
- E1W 1UN
- Ref. : 1000008481
- London (International House)
- London
- Project Management Trainer
Location: London OR South east of England
Hybrid/remote (60-70% remote)
Employment Type: Full-time / Permanent
Are you a Project Management Trainer looking for that next step? Or maybe you’re an established Project Manager looking for a rewarding career change in training?
If you want to be part of a genuinely supportive and professional environment, teaching what you are most passionate about, then QA could be the company you’re looking to join! We’re the UKs leading IT digital skills provider – experts in upskilling, re-skilling and other talent needs required by established public sector organisations, enterprises, and higher education universities!
What’s my purpose?
When you join QA, your pivotal role will be to simply deliver high quality courses to our learners! This could be in a classroom or virtual setting, but we need enthusiasm and interactive courses to help get the best out of those we’re teaching!
What responsibilities would I have?
You’ll be delivering core PPM courses to practitioner level that is APM PMQ
You’ll support us with customization of learning topics or programmes, offering your subject level expertise and utilising it
You’ll contribute to QA’s success by reviewing learner evaluations and finding areas for improvement
You will be providing learners with post-course support through various avenues of contact where necessary
Like with most roles, you’ll need to undertake some administrative tasks too!
What do I need to apply and succeed?
You’ll be teaching project management courses, so we’d ask you have a APM PMQ
qualification OR People Cert's Managing Successful Programmes
You’ll be great in this role if you have a technical background in project management – You’ll have been a Project Manager at one point in your career!
Although it would be perfect if you had training experience already, we’re all about the desire to succeed so this is preferred but not essential by any means!
- TBC
- Ref. : 1000008896
- Birmingham (Louisa Ryland House)
- Birmingham
- Lecturer in EAP, English for Academic Purposes
QA Higher Education, Birmingham City Centre
£50 per hour, sessional contract, weekend Saturday F2F & Sunday Online Weekday teaching may also be available if suited.
English for Academic Purposes Lecturer required on a sessional basis for our PSE, Undergraduate and Postgraduate Programmes. Are you a qualified DELTA / TEFLQ teacher with experience in teaching English for Academic Purposes to higher education students? If so….we have a great opportunity for you.
About our role: Due to planned growth and subsequent increased student admissions, QA Higher Education is looking for a qualified and enthusiastic Lecturer to teach EAP to our students on campus. Our Focus is on delivery of high-quality learning and teaching to facilitate excellent student outcomes.
Here’s a little of what you’ll be doing:
To plan, prepare and deliver EAP and Skills modules.
To mark and provide appropriate feedback on oral and written work.
To attend and contribute to CPD training sessions organised internally or externally.
To provide academic support to students on EAP and Skills modules.
To adhere to and maintain academic standards and quality assurance within the EAP team.
To provide pastoral care and support to international students on our EAP programmes.
To contribute to the wider business through sharing of best practice with the wider academic community and supporting or driving business development opportunities.
Bring your experience:
Hold a degree and Diploma in English Language Teaching to Adults (DELTA) or equivalent (i.e., MA in TEFL/ TESOL and CELTA).
Membership of the HEA would be advantageous.
A little about the Team:
The EAP team currently works across current university partners (Ulster, Northumbria and Middlesex, Solent, London Met) and teaches academic writing and study skills modules/programmes to all levels, from Foundation level 3 to Masters Level 7. The team is involved in a variety of programmes from standard pre-sessional to a rage of in-sessional courses, both assessed and unassessed.
Apply now – here’s how!
Simply hit the apply button.
Equal Opportunities At QA Higher Education: Our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
The successful candidate will undertake a Basic DBS check.
#eap #lecturer #highereducation #delta #TEFLQ #qahighereducation #birmingham #english #english #lecturer
- B3 3PL
- Ref. : 1000008817
- Birmingham (Louisa Ryland House)
- Birmingham
- Admissions Officer, QA Higher Education – Maternity Contract
Hybrid Working, mainly working from home
London OR Birmingham OR Manchester Based
Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you!
About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters.
Here’s some of what’s involved: (click through to see the full JD)
Review incoming applications, validate applicants’ academic records and/or
professional experience
Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations
Ensure the CRM system is consistently updated, and information is detailed and
accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations.
Provide clarifications to student’s queries in a professional manner.
Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines.
Communicate admissions decisions to applicants
Bring your experience:
Excellent verbal and written communication skills
Strong organisational and planning skills
Demonstrated ability to implement and review policy and procedures in respect of compliance requirements
Ability to work effectively within a cross functional team environment
Strong communication and interpersonal skills.
Ability to problem-solve
Experience of working in a customer-focused environment
Ability to work at pace with tight deadlines
Knowledge of the Higher Education sector would be desirable
The successful candidate will be required to undertake the Basic DBS check.
We look forward to hearing from you!
#highereducation
#administrator
#london
#birmingham
#manchester
#remote
#studentapplications
- B3 3PL
- Ref. : 1000008762
- Manchester (St James Buildings)
- Lancashire
- Sales Manager (Public Sector)
Manchester
Full time, Hybrid 3 days in office
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
You will manage, motivate and develop a team of up to 6 individual contributors to achieve or exceed quarterly revenue targets.
Key Responsibilities:
Working closely with other managers to support define and execute the go to market strategy within the Public Sector Win team.
Assigning activity and communicating clear performance expectations, objectives and key results
Monitoring day to day activity and progress and addressing drops in productivity
Coaching and developing team members to enhance their sales competence and achievement of targets
Support the team with problem solving and decision making where appropriate
Actively involved in large deals, role modelling effective sales techniques
Acting as a point of contact for client issues
Experience:
Strong track record of delivering stretching sales targets as an individual contributor
Buddied and mentored junior sales individual contributors
Experience of working in a customer centric, fast paced, matrix environment
Created and achieved against personal development plans
Knowledge of QA business solutions
Awareness of the importance of customer centricity and team collaboration
Knowledge of how to set SMART performance objectives
- M1 6FQ
- Ref. : 1000008603
- Manchester
- Lancashire
-
Lecturer in Digital Landscape/ Transformation/E Business - Level 7
QA Higher Education – We have sessional / full-time positions.
Mode of delivery: Face-to-Face (F2F)
Location: On sight teaching at Manchester City Centre Campus
Immediate Opportunity
Are you an experienced Higher Education Lecturer in Digital Landscape/ Transformation looking for a flexible contract / full time position within a dynamic organisation, where you can be proud and feel rewarded watching our students succeed?
We have an exciting opportunity for you to be part of our growing and expanding campus. We are student centric and passionate about our contribution to our students’ future ………come join us!
Your focus:
As a Lecturer your responsibilities will be, i
Ensuring / supporting / managing students’ progression and academic achievement at Level 7.
Planning, preparing, teaching modules both online and in a classroom, setting using our innovative delivery methods and cutting-edge curriculum.
Providing guidance and support to our students and powering each student’s potential.
Essential Criteria:
Applicants are required to have:
Teaching experience in HE in a full-time position.
Experience of teaching Research Methods at Level 7 is an added advantage.
Additional Requirements:
You must hold a PhD or close to completing a PhD (12 months to completion)
You must be in possession of a Masters’ degree in Digital Landscape/ Transformation or related subject areas.
You may have a teaching qualification and / or HEA accreditation / membership, which would be a distinct advantage.
Please Note: Candidates who do not meet the essential criteria will not be considered and need not apply.
What we can give you:
Access to innovative delivery methods, and exciting course material
A chance to work with like-minded educational enthusiasts.
A chance to share and learn delivery best practice and industry leading knowledge.
Specialist coaching and support from your education leaders
A little more about QA:
We are career changers, and we believe everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
The successful candidate will be required to undertake the basic DBS check.
#phd
#research
#highereducation
#manchester
#digitallandscape
#transformation
#ebusiness
#level7
#qahighereducation
- TBC
- Ref. : 1000008631
- London
- London
- Administrator within our Income Team
London, QA Higher Education
Fulltime & Permanent Opportunity working on campus.
About our role: Do you have excellent customer service & admin skills? Are you a recent Graduate or Administrator looking for a new and challenging opportunity within a busy & growing Finance Income team.
Your focus: (FULL TRAINING PROVIDED) As administrator within our income team, you will be dealing with external and internal communications via phone and email.
You’ll have lots of interaction with our students, assisting with high volumes of face-to-face queries and questions, supporting with applications, advising and assisting our customers with the Student Finance England Scheme and general administration.
You’ll also assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments.
In interest in finance would be very desirable, as you will be dealing with student fee payments etc.
Bring your experience:
Proven high level communication skills.
High Level Customer Service
Understanding of Microsoft office systems and basic level competency
Database management experience desirable
Self-motivated and driven.
Versatile and flexible to adapt to new tasks.
Calm and composed approach to maintain positive approach in high stress environments.
Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations.
A little more about QA Higher Education:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
The successful candidate will be required to undertake a basic DBS check
We look forward to hearing from you!
#customerservice
#administrator
#LifeAtQA
#highereducation
#London
#graduate
- B3 3PL
- Ref. : 1000008783
- Home Based
- Other
- Service Delivery Manager – Apprenticeships (Service Delivery)
Location: Home Based - with travel required as per customer/internal requirements
FIXED TERM CONTRACT - 12 Months
About the role:
As a Service Delivery Manager, you will serve as the trusted advisor and primary point of contact for QA’s largest customers, ensuring the successful delivery of learning and apprenticeship programmes. Your role will involve representing the customer’s voice internally, collaborating across multiple service lines, and driving service excellence aligned with customer talent strategies. You will drive Service performance across customer contracts, lead the provision of MI and provide ownership across complex escalations. You will also lead on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives.
Key Responsibilities:
Build and maintain strong relationships with senior customer stakeholders, act as a trusted advisor, and ensure alignment between learning programmes and customer talent strategies.
Manage KPIs and contractual commitments across your customer portfolio and proactively mitigate risks to ensure successful Apprenticeship outcomes.
Serve as the primary operational point of contact for your customer portfolio within QA, fostering collaboration across service lines and internal teams to meet customer expectations and deliver integrated solutions.
Drive process enhancements, monitor programme outcomes, and report on progress, using insights to identify improvements and demonstrate value delivered.
Support the wider function, contribute to a high-performance culture, and ensure work is well-organised, aligned with QA goals, and escalated appropriately when needed.
Your Benefits:
27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications.
We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require.
If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps.
QA is headquartered in London & New York.
Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
- HOMEBASED
- Ref. : 1000008555
- London (International House)
- London
- Apprenticeship Onboarding Officer
Location- Swindon/London
As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship.
Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail.
A Day in The Life
Manage a caseload of learners and guide each of them through the onboarding process from application to start date.
Conduct enrolment calls with eligible learners and their employers.
Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme.
Timely and successful completion and submission of all required documentation or information in-line with regulations and governance.
Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’.
Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels.
Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them.
Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration.
Your Experience
Working to defined deadlines where high levels of accuracy are required.
Experience working within an office environment or customer service role dealing with internal and external stakeholders
Experience of working in Apprenticeships or Education (Desired)
Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy.
- SN5 7WZ
- Ref. : 1000008903
- Birmingham (Louisa Ryland House)
- Birmingham
- Payables Team Leader – Maternity Contract
QA Higher Education, Full-time
Birmingham Based (Hybrid – 2–3 Days On-Site)
Are you an experienced Accounts Payable professional with strong leadership skills and a passion for driving process improvements?
If so, we’d love to hear from you! Join our Finance function at QA Higher Education as a Payables Team Leader and help us deliver exceptional service in a fast-paced, dynamic environment.
About our role: As Payables Team Leader, you’ll be responsible for leading and managing our Agent Commission Payables team (currently 6 people), ensuring the accurate and timely processing of payments to over 800 Home and International agents. Reporting to the Payables Manager, you'll also play a key role in financial reporting, process optimisation, and supplier management within our shared services environment.
Here’s some of what’s involved: (click through to see the full JD)
Lead the day-to-day operations of the agents’ accounts payable team with direct line management of five staff.
Ensure payments are made accurately and on time within agreed terms and maintain a smooth operation of weekly payment runs.
Oversee the production of weekly and monthly payment reports and provide financial analysis on payments and expenditure.
Drive process improvements and recommend best practices across systems, reconciliations, and procedures.
Set procurement policies and lead on supplier onboarding in collaboration with key stakeholders.
Maintain high standards of customer service and manage internal/external stakeholder relationships.
Ensure strong financial controls are in place and functioning effectively.
Bring your experience:
Proven experience managing an Accounts Payable team in a dynamic, fast-paced environment.
Strong understanding of control account reconciliations and supplier payment processes.
Familiarity with both transactional and management accounting functions.
Comfortable working across multiple systems with intermediate to advanced Excel skills.
Previous exposure to high-growth or PE-backed organisations (desirable).
Excellent organisational and time-management skills.
Meticulous attention to detail and commitment to accuracy.
Strong analytical and problem-solving capabilities.
Confidence in stakeholder engagement and team leadership.
Ability to review, challenge, and improve processes effectively.
A professional procurement qualification or equivalent relevant experience.
We look forward to hearing from you!
The successful candidate will undertake a Basic DBS check.
#highereducation
#payables
#finance
#birmingham
#teamleader
#contract
#accountspayables
#qahighereducation
- B3 3PL
- Ref. : 1000008363
- Home Based
- Other
- Data Analytics Apprenticeship Tutor
Remote
Full time/Permanent
Role Purpose
As a Data Analytics trainer with QA, you will be at the forefront of data and technical delivery, working with subject matter experts to develop, design and deliver cutting-edge Apprenticeship programs using the latest industry standard software.
Role Responsibilities:
Craft and deliver immersive and cutting-edge experiences across the Data Science curriculum, captivating learners from diverse backgrounds and organisations.
Collaborate and innovate with subject matter experts to develop dynamic and engaging courses to promote outstanding delivery.
Provide in-depth expert knowledge in your specialist area, offering insights cross functionally when required.
Champion quality and innovation by upholding the highest standards of delivery, adopting our 6 quality principles
Fuel your growth by taking ownership of your professional development, ensuring your expertise remains relevant and cutting-edge in the ever-evolving field of data technology
Complete accurate and timely attendance registers for 100% delivery
Your Experience/Skills:
Building and manipulating database applications, both locally and in the cloud
Craft captivating learning experiences which demonstrate your design, development, and delivery of learning in Data.
Proficient in non-scripting ETL tools.
Proficient in Power Bi, Tableau, Qlik and Databricks.
Knowledge and experience of data analytics.
Champion of data management best practice.
Versatility in subject knowledge supporting multiple delivery programme opportunities
Shows a thirst for skills, knowledge and understanding in the following:
Data storytelling with PowerBI and Desktop (including DAX).
Engineering data in Azure.
Virtuoso with Microsoft SQL databases (on-premises and within Azure).
Data wrangling wizard using C#, R and Python.
Passion for lifelong learning and development as a profession.
- TBC
- Ref. : 1000008800
- Leeds (Brewery Wharf)
- Yorkshire
- Head of Cyber Security Operations
Remote (Once in a month to London or Leeds office)
This senior role will involve you in strategic decision-making, system implementations, and the adoption and testing of new processes and procedures which improve the security and robustness of QA’s organisational infrastructure and associated IT systems.
As a Head of Cyber Security Operations you will be responsible for safeguarding QA from intrusion, security threats, security weaknesses, software bugs and exploits. You will be responsible for direct and virtual teams involved in keeping QA secure.
Role Responsibilities:
Management of the Security Operations Centre service, ensuring resources are aligned to monitor and protect QA IT assets including 24/7 out of hours on call coverage.
Responsible for security event monitoring, incident response and cyber/threat intelligence across QA.
To respond rapidly and effectively to any IT security incidents, co-ordinating and managing them through to a successful conclusion.
Ensure that the monitoring, logging, and prevention toolsets are aligned to the needs of the security function/the business and are delivering best value.
Management of direct and virtual security related IT teams for the delivery of the security operations service and security related projects.
Work proactively to understand the threat landscape, how it could impact QA and introduce protective measures to reduce the business risk of a cyber-attack or internal threat.
Creation and execution of operational security related strategies to enhance the security of IT systems both on-prem and cloud.
Creation of reports, dashboards, metrics for SOC operations and presentation to senior management.
Oversight, planning and execution of vulnerability assessments, penetration tests, audits or related security assessment exercises (eg Red Team) to improve the security posture of the infrastructure, applications and services.
Manage the remediation of identified vulnerabilities through to successful conclusion and to make recommendations to control any identified risks and to ensure they are implemented.
Your Experience/Skills:
Experience working at a senior level within an information security, cyber security environment or Security Operations Centre.
Strong technical background with excellent knowledge of cyber security, computer networks and operating systems including firewalls, IDS/IPS, Active Directory, endpoint protection, Windows Server, networks and cloud services
Comprehensive knowledge or experience of information security principles, including risk assessment, intrusion detection, Security Incident and Event Management (SIEM) tools, threat and vulnerability management
Detailed knowledge or experience of application or network based penetration testing tools and methodologies
Experience of incident response and/or security incident event management solutions, SOAR, UEBA
- LS10 1NE
- Ref. : 1000008455
- Glasgow
- Glasgow
- The role: Client Relationship Manager -Glasgow
Location: Glasgow G2 5AH, Hybrid – 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Joining QA as a Client Relationship Manager, you’ll be part of a team with a mission to build and grow relationships with new and existing clients across a breadth of industries. You'll be at the forefront of selling our industry-leading apprenticeship programmesin IT and the digital space,helping businesses upskill their current workforce or hire fresh new talent through our career-starting pathways.
QA is one of the UK’s leading digital and tech apprenticeship providers, and in this role, you'll be offering a wide range of impactful solutions. This includes not only our apprenticeships but also access to the QA platform and progression opportunities including graduate apprenticeships through our exclusive university partnership with UWS.
You'll apply best-in-class sales techniques and receive ongoing coaching and mentoring on the job. We believe in growing together—our team is built on a collaborative, supportive culture where people help each other develop and celebrate each other's wins.
Join a team where high performance meets heart, and where you can truly thrive in a role that makes a difference.
A ‘day in the life’ of a Client Relationship Manager
Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities
Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base
Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets.
- G2 5AH
- Ref. : 1000008554
- London
- London
- Data Apprenticeship Tutor
Home based/travel to site if required
Job Summery
Teaching Data Apprenticeship programmes at Level 3 & 4 as part of our programme delivery, aimed at empowering individuals and organisations to unlock the power of data. You’ll design and deliver cutting-edge training programs in database design and visualisations using industry standard software. Finally, you’ll get the opportunity to collaborate with subject matter experts to develop and refine learning content that empowers learners to excel in the evolving data landscape.
Role Responsibilities:
Craft and deliver immersive and cutting-edge experiences across the Data Science curriculum, captivating learners from diverse backgrounds and organisations.
Collaborate and innovate with subject matter experts to develop dynamic and engaging courses and other high-impact learning assets that drive growth. Provide in-depth expert knowledge in your specialist area, offering insights cross functionally when required.
Champion quality and innovation by upholding the highest standards of excellence and drive innovation as a key ambassador for our renowned training programs.
Fuel your growth by taking ownership of your professional development, ensuring your expertise remains relevant and cutting-edge in the ever[1]evolving field of data science – 3 days of free training on any of our courses available
Your Experience/Skills:
Experience in using data tools such as: PowerBi, Tableau, Data Storytelling, SQL
Proficient in the use of programming languages: Python. SQL
Experience in using and good knowledge of: Data manipulation & visualisations, Data modelling, Data architecture and cloud, Data analytics and statistics
Desirable knowledge of apprenticeships and work-based learning
Desirable knowledge of the Ofsted Common Inspection Framework
Desirable industry experience with teaching/ coaching experience
Passion for lifelong learning and development as a profession
- TBC
- Ref. : 1000008775
- London
- London
- Lecturer in Maths & Digital Skills (1:1 and small group tuition)
Part-time, on campus role 3 days per week, 12 months fixed term contract initially
QA Higher Education, London
Monday & Tuesday 12:00 – 18:30 and Friday 10:45 – 17:30
Do you have teaching experience in Maths &Digital Skills at UG and PG level. Do you enjoy supporting students on a one-to-one basis, small tutorials and workshops, where you can assist our Higher Education students with their Maths and Digital Skills.
Many of our students are from overseas and often our students haven’t studied for a few years, both are examples of where your knowledge & academic support will be needed.
We have an exciting opportunity to be part of our growing and expanding team. We are student centric and very passionate about our contribution to our students’ future.
Your focus: You will be working within the Academic Community of Excellence (ACE) team to support learners with their maths & digital skills development alongside their classes.
You will be delivering effective teaching, learning and support enabling learners to gain the skills they need to succeed as well as excel in their studies. Bring your knowledge, to power each student’s potential.
Here’s a little of what you’ll be doing:
Plan, prepare and deliver effective and engaging group, one-to-one and drop-in sessions (face-to-face and online) to support and develop students’ learning, academic and digital skills, and wellbeing.
Keep accurate tutorial records to monitor learner progress and achievement
Deliver engaging and creative learning to meet the needs of the learner
Develop learning support and skills materials and resources (for face-to-face and online) and maintain them on the Virtual Learning Environments (VLEs)
Be a Personal Tutor and provide guidance, support and tutorship for student groups and individuals.
Initiate and maintain regular contact with students to establish a supportive and professional relationship.
Track, monitor and review students’ academic progress/achievement, development, and wellbeing.
Signpost students towards appropriate sources of support where necessary
Organise and promote Academic Community of Excellence (ACE) at QA events.
Bring your experience:
Post Graduate Qualification (Master’s/DELTA or equivalent)
Experience of delivering one-to-one Maths and Digital Skills tutorials and academic workshops
HE skills tutor experience (desirable)
Relevant teaching qualification HEA or demonstrate teaching experience with a commitment to achieving the required Professional Standards for teaching.
Expertise in subject area of Maths and Digital Skills
Ability to use a range of learning and teaching approaches.
#london
#personaltutor
#maths
#digitalskills
#lecturer
#highereducation
#delta
- TBC
- Ref. : 1000008663
- Home Based
- Other
- Degree Apprenticeship Coach (Digital and Technology Solutions)
Remote/Home-based
Are you looking for your next move in technical skills coaching and have some valuable degree apprenticeships experience? Or maybe you have a technical background in an IT Management role and feel passionate about coaching our learners to help them get the best out of their courses?
If so, QA could be the company for you! We’re the UKs leading digital skills provider in the higher education field; experts in up-skilling and other talent needs for public sector and large enterprises. Want a supportive environment with flexibility promoting a good work/life balance? Don’t worry, we offer that too!
What is my purpose in this role?
Working within the QA Degree Apprenticeship team, you will be providing coaching and mentoring to our students to successfully complete their Degree Apprenticeship programme.
What will I be doing?
*You will be managing, with some guidance, a targeted number of learners throughout their learning journey
*You’ll be encouraging learners to apply their newly acquired skills and knowledge in their day to day roles
*You will also ensure learners have clear objectives termly to support their timely progression.
*You’ll provide coaching via the appropriate methods to best support individual learner needs
*You will be responsible for supporting learners through their learning journey to successful completion of their assessment
*You will observe, review and provide feedback on evidence produced by learners throughout their Apprenticeship, to support completion of Work Based modules
*You’ll also identify ongoing learners who are at risk of failing to meet the requirements of Gateway and assessment.
*You’ll proactively communicate with the Academic team, via direct contact and system engagement as appropriate, at all times to ensure learner support & progression.
What do I need to succeed?
This role would be a great fit if you’ve industry experience within one of the below specialisms :
Software Developer/Engineer/Tester (Software engineering)
Data Specialist/Analyst (Data analytics)
IT Consultant/Project Manager (IT operations/project management)
Network Engineer/Consultant (Networking)
Cyber Security Analyst (Infosec/cybersecurity)
You need to hold a Masters in a related technical subject)
- HOMEBASED
- Ref. : 1000008833
- Manchester (St James Buildings)
- Lancashire
- The role: Client Relationship / Sales / Business Development / Recruitment
Location: Manchester, Hybrid – 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to build your own account base by prospecting for new business.
A ‘day in the life’ of a Client Relationship Manager
Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities
Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base
Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets.
Sounds great, doesn’t it? And in return we will offer you
We’d love you to be able to tick the following boxes
B2b sales experience in tech sales or similar industry, preferably training industry.
Proven track record of working towards targets in a competitive market
Recruitment experience would be beneficial but not essential
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form.
#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
- M1 6FQ
- Ref. : 1000008666
- Home Based
- Other
- Digital Learning Advisor
Remote (ability to come to a QA office with advanced notice)
Full time, 37.5 hours per week
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a Data Technician level 3 apprenticeship.
Key Responsibilities:
Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.
Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning
Specialists to ensure learners receive feedback on submissions and responses to queries within SLA.
Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.
Professionally engage with both employers and learners to update on progress and plan for realistic progression.
Deal with customer questions and complaints in line with Company policy where appropriate.
About you:
Excellent verbal and written communication skills
Ability to engage and motivate learners remotely
Self-motivated with a customer centric focus
Strong planning and organising skills
Ability to solve problems using experience and knowledge to overcome barriers
Desire to learn and develop
Safeguarding
QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.
This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:
an enhanced disclosure check
Child Barring list check
qualification checks
online checks
medical fitness
identity and right to work
All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.
We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
- HOMEBASED
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