QA - Search results(67 vacancies/3)-Display all

Service Delivery Specialist

Ref. : 1000009064
Cheltenham
Gloucestershire
Customer Services Administrator2 ** Security Cleared ** Part time Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy are required Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
TBC

Service Delivery Specialist

Ref. : 1000009065
Cheltenham
Gloucestershire
Customer Services Administrator ** Security Cleared ** Part time Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy are required Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
TBC

Lecturer / Personal Tutor Maths & Digital Skills, London

Ref. : 1000008775
London
London
Lecturer in Maths & Digital Skills (1:1 and small group tuition) Part-time, on campus role 3 days per week, 12 months fixed term contract initially QA Higher Education, London Monday & Tuesday 12:00 – 18:30 and Friday 10:45 – 17:30 Do you have teaching experience in Maths &Digital Skills at UG and PG level. Do you enjoy supporting students on a one-to-one basis, small tutorials and workshops, where you can assist our Higher Education students with their Maths and Digital Skills. Many of our students are from overseas and often our students haven’t studied for a few years, both are examples of where your knowledge & academic support will be needed. We have an exciting opportunity to be part of our growing and expanding team. We are student centric and very passionate about our contribution to our students’ future. Your focus: You will be working within the Academic Community of Excellence (ACE) team to support learners with their maths & digital skills development alongside their classes. You will be delivering effective teaching, learning and support enabling learners to gain the skills they need to succeed as well as excel in their studies. Bring your knowledge, to power each student’s potential. Here’s a little of what you’ll be doing: Plan, prepare and deliver effective and engaging group, one-to-one and drop-in sessions (face-to-face and online) to support and develop students’ learning, academic and digital skills, and wellbeing. Keep accurate tutorial records to monitor learner progress and achievement Deliver engaging and creative learning to meet the needs of the learner Develop learning support and skills materials and resources (for face-to-face and online) and maintain them on the Virtual Learning Environments (VLEs) Be a Personal Tutor and provide guidance, support and tutorship for student groups and individuals. Initiate and maintain regular contact with students to establish a supportive and professional relationship. Track, monitor and review students’ academic progress/achievement, development, and wellbeing. Signpost students towards appropriate sources of support where necessary Organise and promote Academic Community of Excellence (ACE) at QA events. Bring your experience: Post Graduate Qualification (Master’s/DELTA or equivalent) Experience of delivering one-to-one Maths and Digital Skills tutorials and academic workshops HE skills tutor experience (desirable)  Relevant teaching qualification HEA or demonstrate teaching experience with a commitment to achieving the required Professional Standards for teaching. Expertise in subject area of Maths and Digital Skills Ability to use a range of learning and teaching approaches. #london #personaltutor #maths #digitalskills #lecturer #highereducation #delta
TBC

Service Delivery Specialist

Ref. : 1000009084
Cheltenham
Gloucestershire
Customer Services Administrator (Programme Coordinator) Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service. You’ll act as the first point of contact and provide high quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities Complete tasks or objectives following company policies, procedures, or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities Maintain strong relationships with members of the client team Raise issues that risk project delivery and/or agreed costs and timescales. Escalate risks to ensure appropriate action is taken to mitigate them About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
TBC

Senior Service Delivery Specialist

Ref. : 1000009082
Home Based
Other
Senior Service Delivery Specialist (programme coordinator)2 Permanent Location: Cheltenham This role requires holding or passing and maintaining security clearance for the duration of your employment in the role. In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities: Create and maintain programme plans to track progress and ensure successful completion of training programmes. Manage and prioritise coordination activities to meet internal and external requirements. Act as main point of contact for training programme for internal and external stakeholders. Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback. Collate, analyse and report programme feedback data. Present service delivery reviews to clients. Key Skills / Experience Required: Building and maintaining client relationships. Extensive cross-functional collaboration skills. Effective soft skills and emotional intelligence facilitating effective written and verbal communication. Comfortable presenting to clients both face to face and virtually. Proficient in analysing, evaluating and reporting data. Microsoft office (including Excel and PowerPoint). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
HOMEBASED

Client Relationship Manager

Ref. : 1000009090
Birmingham (Louisa Ryland House)
Birmingham
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.  By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. As a Client Relationship Manager you will develop new and grow existing customer/partner relationships to deliver against specific, measurable targets. Job Description Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets Deliver high levels of customer service that lead to long-term commercial relationships Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space Uncover revenue opportunities through thorough exploration of clients problem/need About you: Track record of achieving sales targets Experience in a B2B sales function where you have had to deliver a wide range of products in order to maximise sales opportunities – ideally a consultative sales environment Experience using IT systems e.g. Client Relationships Management systems Proficient in Microsoft Office
M1 6FQ

Programme Leader MSC Business with (Pathways), London

Ref. : 1000009020
London (Middlesex Street)
London
Programme Leader MSC Business with (Pathways) QA Higher Education at Northumbria University LONDON Fulltime & Permanent Opportunity Are you a Programme Leader or perhaps an experienced Senior HE Lecturer in Business, Management or related discipline? Looking for a new challenge in a new academic era - where you can be proud of your contribution and feel rewarded watching our students succeed within your Programme? We have an exciting opportunity to be part of our growing Northumbria University, London campus, we are student centric and very passionate about our contribution to our students and industries future ………come join us! Your focus: As Programme Leader you’ll be responsible for the academic delivery and development of the MSC Business with (Pathways) programme in conjunction with a University Partner. The programme is offered with seven distinctive pathways including, Marketing Management, International Management, Entrepreneurship, Business Analytics, Tourism and Hospitality Management, Financial Management and Human Resource Management. Our compliance and academic standards are set high to deliver an exceptional student experience. Your talent to develop and manage the academic team will ensure we meet and ideally exceed our academic, pastoral and quality assurance targets & standards. The great news is you will still have some opportunity to teach some modules both online and, in the classroom, using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to your team and our students …. your knowledge, powering each students’ potential. Bring your experience: Applicants should have teaching experience and must hold a PhD in Business, Management or related subject area or are close to completing their PhD. Applicants with current publications are welcomed. A teaching qualification and membership of the HEA would be distinct advantageous. What we can give you: Opportunity to continue your personal development with our own in-house learning portfolio Chance to work with like-minded academic enthusiasts; able to share and learn up-to-date theory and best practice, future proofing your expertise. Senior leader mentoring, guidance and support. Experience and exposure of working with leading University Partners Access to innovative delivery methods, and exciting course material Time off to support the charities close to your heart. Equal Opportunities: At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate(s) will be required to undertake the basic DBS check #Hiring #JobOpening #JoinOurTeam #CareerOpportunity #NowHiring #JobSearch #WorkWithUs #CareerGrowth #qahighereducation #programmeleader #lecturer
E1 7HT

Assistant Management Accountant

Ref. : 1000008789
Leeds (Brewery Wharf)
Yorkshire
Role: Assistant Management Accountant Location: Leeds City Centre (hybrid) QA are the market leader in technology training & talent solutions in the UK, and we work with the world's biggest brands & companies to give them the competitive edge in the digital world of today. For over 30 years we’ve helped companies build their tech & digital capabilities via our leading range of training courses and work-based learning programmes & apprenticeships. QA are currently on the lookout for an Assistant Management Accountant to join our expanding finance function. This position offers the right candidate the opportunity to make a significant contribution to the performance of our business. We can offer Study Support with guaranteed pay increments per exam passed. Key Responsibilities: Assist with the preparation of the monthly management accounts, supporting data and reporting including Calculation of the monthly revenue and direct costs and preparation of the analysis Continual review and improvement of procedures and financial controls Maintain Balance Sheet accurate reconciliations via review and preparation Responsible for direct and indirect cost postings and reporting against budget Business partner with internal stakeholders. Maintain internal controls and systems. About you: Studying CIMA/ACCA/ACA Advanced Excel & Powerpoint skills Strong commercial acumen combined with robust numerical and analytical skills Articulate with strong verbal and written communication skills Composed working within a fast moving environment
LS10 1NE

Head of Content Development, London or Birmingham based

Ref. : 1000008982
London (Middlesex Street)
London
Head of Content Development (digital learning) QA Higher Education, London or Birmingham Based, Hybrid Working Are you a visionary leader with a passion for digital learning and academic excellence? QAHE is seeking a dynamic Head of Content Development to lead our Content Development Team in creating high-quality, innovative teaching and learning materials for blended learning programmes. As a key member of the Learning & Teaching Faculty, you’ll manage content creation workflows, collaborate with academic leaders, and ensure our materials meet the highest standards of quality, compliance, and creativity. A key part of the role will be leading & motivating our team to ensure all deadlines are achieved. Here’s some of what you will be doing: (please click through to read the full JD): Lead and manage the Content Development Team and associated third parties. Oversee the creation and publication of teaching materials to meet programme deadlines. Develop and optimise content development processes and project workflows. Collaborate with academic staff to design engaging, pedagogically sound content. Line manage team members and support their professional development. Report to the Deputy Dean and contribute to strategic planning. Bring your experience: Essential Experience: Proven leadership in content development and project management Expertise in designing multi-modal academic content. Strong cross-functional collaboration skills Experience in higher education (desirable) Knowledge & Skills: Pedagogical expertise and digital learning innovation Proficiency in content authoring tools (e.g., Articulate 360), Microsoft 365, and project management apps. Strong attention to detail, creativity, and problem-solving skills Excellent communication and emotional intelligence Qualifications: Undergraduate degree in a relevant field (essential) Teaching qualification or HEA Fellowship (essential) Postgraduate qualification in education or edtech (desirable) What we’ll do for you: Being a learning business, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #blendedlearning #london #birmingham #highereducation #hybridworking #pedagogicalapproach #digital
E1 7HT

Business Development Executive - Leeds

Ref. : 1000008972
Leeds (Brewery Wharf)
Yorkshire
The role: Recruitment / Sales / Business Development Executive Location: Leeds - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: Competitive base salary with an uncapped commission Job purpose: You will join QA as a Business Development executive; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. About you: You will be an experienced Business Development executive with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Business Development Executive Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. #LifeatQA #QA #theresnoplacelikeqa #LI-hybrid #hiring #th1
LS10 1NE

International Admissions Officer

Ref. : 1000008817
Birmingham (Louisa Ryland House)
Birmingham
Admissions Officer, QA Higher Education – Maternity Contract Hybrid Working, mainly working from home London OR Birmingham OR Manchester Based Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you! About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters. Here’s some of what’s involved: (click through to see the full JD) Review incoming applications, validate applicants’ academic records and/or professional experience Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations Ensure the CRM system is consistently updated, and information is detailed and accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations. Provide clarifications to student’s queries in a professional manner. Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines. Communicate admissions decisions to applicants Bring your experience: Excellent verbal and written communication skills Strong organisational and planning skills Demonstrated ability to implement and review policy and procedures in respect of compliance requirements Ability to work effectively within a cross functional team environment Strong communication and interpersonal skills. Ability to problem-solve Experience of working in a customer-focused environment Ability to work at pace with tight deadlines Knowledge of the Higher Education sector would be desirable The successful candidate will be required to undertake the Basic DBS check. We look forward to hearing from you! #highereducation #administrator #london #birmingham #manchester #remote #studentapplications
B3 3PL

Digital Product Management and Business Analysis (L4) Apprenticeship Trainer

Ref. : 1000009068
Home Based
Other
Digital Product Management and Business Analysis (L4) Apprenticeship Trainer Homebased with occasional travel as required Permanent We are seeking an experienced and passionate Apprenticeship Trainer to deliver engaging and career-focused training across Digital Product Management and Business Analysis standards. This dual-focus role is ideal for a professional with hands-on experience in both fields or someone experienced in product management who is committed to guiding apprentices through real-world application, skill development, and achieving their qualifications. Role Responsibilities: Deliver engaging training workshops and aligned to apprenticeship standards such as: Level 4 Business Analyst Apprenticeship Level 4 Digital Product Manager (e.g. emerging standards or internal curriculum) Teach core topics including: Agile and Scrum frameworks Requirements gathering, stakeholder mapping, and gap analysis Product lifecycle, road-mapping, MVP definition, and backlog management User research, personas, journey mapping, and data-driven product decisions Business process modelling and use cases Commercial awareness [FB2] and value-based prioritisation Your Experience/Skills: Proven hands-on experience in Digital Product Management and/or Business Analysis roles. Strong knowledge of Agile methodologies (Scrum, Kanban) and lean product development. Excellent communication, presentation, and facilitation skills Ability to translate real-world experience into impactful learning
TBC

Software Engineering Lecturer

Ref. : 1000008998
Birmingham (5th Floor)
Birmingham
Software Engineering Lecturer Home based 12 months Fixed term Contract About our role: As a Lecturer in the Degree Apprenticeship team in QAA you will be working with learners that are studying alongside full-time work to develop themselves in their professional specialism. We teach using Blended Learning, which means that our Lecturers support learners through the development of online content and activities, remote interactive sessions (e.g. WebEx or discussion forums) and in live-online or Face-to-Face workshop. Key Responsibilities To design and take ownership for multiple modules on the Degree Apprenticeship programmes, and to contribute to the delivery of high quality learning. This will include online support throughout the programme and delivery of a series of face-to-face live online workshops Development of course materials for a number of modules, including video for online learning, exercises, slides and assessments To contribute to the wider team activities on assessment and teaching as required. To make an active contribution to ensure this programme continues to improve, and that all Skills & Abilities Excellent, detailed knowledge of more than one topic within the required subject areas including Software Engineering. Confident in Python programming Experience of Agile Software Development Familiar with the DevOps CI/CD pipeline Aware of broader Software Engineering Methodologies and structural approaches Knowledge of Apprenticeships and work-based learning, or knowledge of Higher Education. Understanding of equity and diversity issues. Your Qualifications and Knowledge Essential: A post-graduate degree (MSc) Subject specific qualifications Desirable: PhD Teaching qualification
B5 4UA

Data and AI Trainer

Ref. : 1000008908
Site Based
Other
Data and AI Trainer 70% Remote, 30% any QA Onsite (London, Manchester, Leeds, Birmingham, Slough) About the role: As an expert in your field, you will deliver QA and vendor specific innovative, high-quality training in Data Science, GenAI, and Python to a wide range of clients. You will empower learners to apply their knowledge effectively in real-world scenarios. In addition to training delivery, you’ll play a key role in shaping the future of learning by contributing insights to the design and development of cutting-edge courses. With strong technical expertise in GenAI, machine learning, Python, and the NumPy ecosystem, and desirable experience in AI frameworks and cloud platforms, you’ll stay at the forefront of industry trends through ongoing professional development and a passion for education. Role Responsibilities: Training Delivery: Deliver high quality and engaging training in line with polices, industry standards and regulatory requirements. Performance & Quality Metrics: Attain a consistent Trainer Satisfaction Score (TSAT) of 88%+ and achieve ‘Meeting Expectations’ in trainer observations, utilise feedback to improve performance and effectiveness of training, conduct peer observations providing constructive feedback. Subject Matter Expertise: Act as an SME utilising your in-depth knowledge to contribute insights to internal discussions, client programmes and collaborate cross functionally Communication: Collaborate effectively across teams, maintaining professional proactive communication with internal and external stakeholders Contribution: Support team objectives and initiatives, demonstrate accountability and reliability showing flexibility to adapt to priorities Continuous Professional Development: Proactively maintain industry recognised certifications, engage in continued learning to stay up to date with industry trends, emerging tech and best practices Your Experience/Skills: Training Delivery Excellent presentation, facilitation, and coaching skills to effectively deliver complex technical content in an engaging and interactive manner virtually and/or in-person Ability to connect with diverse audiences including technical and non-technical professionals Skills and Technical Proficiency Strong knowledge of GenAI concepts, applications and prompt engineering Proficient in GenAI concepts, machine learning techniques, and Python programming, with strong familiarity with the NumPy ecosystem. Industry Knowledge & Experience Desirable hands-on experience with leading AI frameworks (e.g. TensorFlow, PyTorch) Familiarity with cloud platforms (AWS, GCP, Azure) Experience working with AI/ML engineers, data scientists, and other data professionals Wider Requirements Passion for education, technology, and empowering others through knowledge sharing Qualifications: Desirable degree in Mathematics or related field Desirable relevant cloud vendor (GCP, AWS, Azure) certifications
DUMMY

Apprenticeship Central Services Officer

Ref. : 1000008997
London (International House)
London
Apprenticeship Central Services Officer 6 months contract Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow) As part of the central services function, this role is pivotable in providing central support to our apprentices throughout their journey with us. This team will work together to provide the best possible support through displaying best practice, efficiency, initiative, attention to detail and open communication. You will work closely with our onboarding teams to identify and appropriately recognise, any prior learning that new apprentices have, ensuring their journey with QA is adjusted based on their prior skills, knowledge and behaviours. Job Responsibilities • Provide a responsive contact desk for all apprentices as well as both external and internal stakeholders. • Respond to all phone and email-based enquiries in a timely manner, resolving or re-directing queries where necessary. • Record all incoming enquiries by documenting the enquiry and response, adhering to set SLA response times. • Schedule and book apprenticeship schedules (L3-5) using the internal booking system, liaising with scheduling and or delivery as appropriate. • Make schedule changes as required by learners, delivery colleagues or scheduling. Liaising with appropriate stakeholders depending on the reason for the re-schedule or cancellation. • Provide administrative Bud functions i.e. making changes to line manager details as requested. • Add or move customer accounts on relevant systems as required by sales, delivery or onboarding. Skills and Experience • Administrative experience ideally within the education sector will be an advantage • Multi-tasking and delivery to agreed timescale • Ability to interpret and implement regulations • Experience of working in a customer centric environment
SN5 7WZ

Client Relationship Director

Ref. : 1000008854
Manchester (St James Buildings)
Lancashire
Sales – Client Relationship Director Full-Time/Permanent Salary - Competitive Salary + Commission Location - Manchester About QA Our mission within the Public Sector sales team is to work with our customers to identify areas of growth, areas where we do not currently deliver into and new projects to support customer outcomes. To achieve this goal, we need to supercharge growth and drive new business opportunities into accounts that sit within the Public Sector, Local Government & Defence. Key Responsibilities Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield. Prospect for new revenue streams whilst maintaining and growing existing lines of revenue . Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients. Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning the process end to end. Input, analyse and interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity utilising Microsoft Dynamics What You'll' Bring Good communication for internal and external stakeholders up to C suite level Driven and hungry for the sale Dynamic and innovative Willing to challenge the status quo Demonstrable success in sales Sounds great, doesn’t it? And in return we will offer you
M1 6FQ

AI Engineering Trainer

Ref. : 1000008366
Home Based
Other
AI Engineering Trainer (Level 6) Home based About our role: We are seeking an experienced and passionate AI Engineer Apprenticeship Trainer to deliver high-quality, hands-on training in artificial intelligence and machine learning engineering. The ideal candidate will have a strong background in AI/ML concepts, software engineering, and real-world project experience, with a passion for teaching and upskilling professionals or students. Key Responsibilities Teach key topics including: Machine learning algorithms (supervised, unsupervised, reinforcement learning) Assessing Security, Ethics & XAI Developing & Testing AI Solutions Leading AI & Future Innovation Deep learning (CNNs, RNNs, transformers) Generative AI and LLMs (e.g., GPT, BERT, Diffusion models) Data preprocessing, feature engineering, model evaluation AI deployment and MLOps best practices Guide learners through coding labs, projects, and capstone work using Python, TensorFlow, PyTorch, or similar tools. Stay updated with the latest AI technologies, tools, and trends to continuously improve training content. Assess participant progress through quizzes, assignments, and evaluations. Collaborate with curriculum developers and other trainers to maintain a consistent and high-quality learning experience. Data architecture, pipelines and storage Awareness of cutting-edge AI topics (e.g. agents, RAG, RAC, MCP) Data visualisation Skills & Abilities Essential: Bachelors or master’s degree in Computer Science, Data Science, AI, or related field. Strong programming skills in Python and familiarity with tools like Jupyter, NumPy, pandas, scikit-learn, TensorFlow, and PyTorch. Excellent communication, presentation, and facilitation skills. Must be able to inspire and engage on AI topics Practical expertise with building and deploying AI models' Desirable: Experienced in training, mentoring, or teaching technical content to professionals or students. 3+ years of experience in AI/ML engineering or research. Teaching qualification or willingness to work towards one Understanding of Docker, Streamlit, FastAPI and Flask Experience pandas, scikit-learn
B5 4UA

Senior People Partner

Ref. : 1000008924
London (International House)
London
Senior People Partner London (3 days a week in office), occasional travel to Slough QA are seeking an accomplished and strategic HR professional with over 10 years of experience driving people initiatives in fast-paced, high-growth environments. You will have a proven track record of partnering with senior leadership to align people strategy with business goals, enhance employee experience, and lead change management across diverse functions. Adept at navigating complex organisational structures, implementing performance and engagement frameworks, and fostering inclusive workplace cultures. Role Responsibilities: • Collaborate closely with leaders to understand and analyse people challenges, and develop commercially focused People plans to maximise employee engagement and organisational sustainability • Manage complex employee relations issues, mediating and resolving conflict when necessary • Lead on the people aspects of business transformation and change initiatives, ensuring effective organisational design and modes of working Identify gaps in internal capabilities and performance and build strategic recruitment and development plans to achieve desired business results • Oversee effective implementation of all annual cycle events working with the People Operations, Talent and Experience team • Project manage key People initiatives alongside the People Experience Managers • Advise and coach leaders and managers on People policies & practices and interpersonal skills • Champion organisation values and culture ensuring they are clearly communicated and contribute to a positive work environment • Flexibility - some travel to other sites within the UK will be required Your Experience/Skills: • Many successes in delivering stated business objectives through effective business partnering • Managing multiple stakeholders, sometimes with conflicting agendas, and facilitating teams to deliver group objectives • Sound talent management and workforce planning experience • Exposure to TUPE and post-close integration activity would be advantageous • Experience across multiple organisations with some blue-chip exposure in recent past • Generalist knowledge base, with strengths in change and/or talent management • In depth working knowledge of current employment law
SL1 1SG

Solutions Engineer

Ref. : 1000008926
London (International House)
London
Role: Solutions Engineer Location: London (Hybrid - Client and office locations) Competitive Salary + Commission We’re seeking a Solutions Engineer to support our teams in scoping, positioning and winning high-value strategic deals with a specific Vertical. This role sits at the intersection of sales, product and delivery, working with clients to demonstrate products and solutions as well as work through how these can be developed to meet their individual needs. The role will be focused on translating customer problems into compelling solutions and orchestrating internal teams to build winning proposals. Key Responsibilities: Solution Demonstration, Scoping and Design The ability to run demonstrations of existing products, in turn selling the platform as a key part of the overall offering. Translate customer needs into tailored enterprise learning and transformational solutions. Develop high-quality solution narratives, statement of works (SOWs), pricing models and technical documentation. Client Engagement Join sales meetings to provide subject matter expertise and technical credibility when it comes to solutions. Build trust with senior client stakeholders, including but not limited to, Chief Transformation Officers, Chief Information Officers and Chief Data Officers Proposal and Bid Support Lead, or support the Bid Team with, responses to Requests for Information (RFIs) / Requests for Proposals (RFPs), bringing together cross-functional input, where appropriate. Collaborate with product specialists, delivery and commercial teams, to align on solution feasibility, cost and margin. Internal Enablement and Strategy Work closely with Marketing and Product to stay up-to-date on new offerings and capability areas. Identify and share insights from the market to inform solution development and product roadmap. Your Experience/Skills Experience in pre-sales, sales engineering, solution consulting and / or a technical account management. Strong understanding of enterprise sales processes and what it takes to win complex deals. The ability to lead solution design and collaborate across commercial, technical and delivery teams. Comfortable engaging with C-level stakeholders and translating technical detail into business value. Background in SaaS, digital learning, Enterprise IT, consulting and /or digital transformation is a plus.
E1W 1UN

PMQ Project Management Trainer

Ref. : 1000008481
London (International House)
London
Project Management Trainer Location: London OR South east of England Hybrid/remote (60-70% remote) Employment Type: Full-time / Permanent Are you a Project Management Trainer looking for that next step? Or maybe you’re an established Project Manager looking for a rewarding career change in training? If you want to be part of a genuinely supportive and professional environment, teaching what you are most passionate about, then QA could be the company you’re looking to join! We’re the UKs leading IT digital skills provider – experts in upskilling, re-skilling and other talent needs required by established public sector organisations, enterprises, and higher education universities! What’s my purpose? When you join QA, your pivotal role will be to simply deliver high quality courses to our learners! This could be in a classroom or virtual setting, but we need enthusiasm and interactive courses to help get the best out of those we’re teaching! What responsibilities would I have? You’ll be delivering core PPM courses to practitioner level that is APM PMQ You’ll support us with customization of learning topics or programmes, offering your subject level expertise and utilising it You’ll contribute to QA’s success by reviewing learner evaluations and finding areas for improvement You will be providing learners with post-course support through various avenues of contact where necessary Like with most roles, you’ll need to undertake some administrative tasks too! What do I need to apply and succeed? You’ll be teaching project management courses, so we’d ask you have a APM PMQ qualification OR People Cert's Managing Successful Programmes You’ll be great in this role if you have a technical background in project management – You’ll have been a Project Manager at one point in your career! Although it would be perfect if you had training experience already, we’re all about the desire to succeed so this is preferred but not essential by any means!
TBC

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