QA - Search results(11 vacancies/1)-Contract type : QA HE Ltd Permanent

Income Team Supervisor
- Ref. : 1000008793
- London (Rosebery Avenue)
- London
- Income Supervisor, London Campus QA Higher Education, fulltime, Mon-Fri 9am-5.30pm Are you experienced in Leading Successful Teams, with a background in Credit and Income? Are you looking to progress in a Fast Paced, Vibrant and Rewarding organisation? Then we have the role for you, read on to find out more. About our role: As Income Supervisor, you will be leading a small and busy team across multiple locations, managing the end-to-end revenue collection process for QA Higher Education, overseeing four distinct sales ledgers linked to key education partners. You will play a vital role in maximising cash flow by prioritising debt collection, issuing instalment plans, and ensuring timely Student Finance England approvals. Here’s a flavour of what’s involved: (click through to read the JD) Responsibility for revenue creation and collection across four individual sales ledgers/partners, ensuring timely and accurate reconciliation. Deliver key financial reporting and analytics to senior management, providing insights to support strategic decision-making. Manage high volumes of both face-to-face and remote (phone/email) communications with internal and external stakeholders. Supervise three direct reports across multiple locations, providing guidance, support, and performance oversight. Prioritise collection of outstanding revenue, issued instalment plans, and followed up on Student Finance England (SFE) approvals to reduce risk and maximise cash flow. Assist the Credit Manager with day-to-day operational activities, including process improvements and workflow management. Bring your experience: Proven high level communication skills. Experience of using CRM and accounting database desirable. Understanding of Microsoft office systems and basic level competencies Database management experience desirable. Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #income #credit #finance #audit #customerservcie #education #London #LifeAtQA
- EC1R 4TF
Customer Support Administrator - Income Team
- Ref. : 1000008749
- London (Middlesex Street)
- London
- Customer Support Administrator within our Income Team London Campus, QA Higher Education Monday to Friday 8.30am-5pm OR 9am-5.30pm Permanent Opportunity About our role: Are you a customer focused administrator used to dealing with large volumes of calls along with dealing with customers face to face? Are you ready for a new and challenging opportunity within a busy & growing student income team. You might be an experienced call centre worker or customer service representative or perhaps a recent graduate looking for your first corporate opportunity. Your focus: As an administrator within our student income team you’ll assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. Bring your experience: Customer focused with good IT and computer skills. Strong literacy and numeracy skills: High proficiency in reading, writing, and mathematical tasks. Ability to perform under pressure: capable of working effectively under tight deadlines and in high-pressure situations. Detail-oriented and Methodical: demonstrated accuracy and attention to detail with a methodical approach to tasks. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #customerservice #administrator #london #student fees #LifeAtQA #highereducation
- E1 7HT
Chief of Staff London OR Birmingham based
- Ref. : 1000008781
- London or Birmingham
- England
- Chief of Staff    QA Higher Education, London OR Birmingham based. Hybrid working with Travel. Are you a dynamic, determined, ambitious and ready to take on a stretching opportunity within a vibrant team? If you are an outstanding problem solver, passionate about improving education and looking for a varied challenge in a fast-paced, entrepreneurial environment, we would love to hear from you. Our Chief of Staff is a new role to support our QAHE Chief Operating Officer in the development, implementation and operation of the operational strategy and operating model. You can expect a varied role, working across projects, process and systems, where you will need to demonstrate insight and initiative as well as represent the COO. You will plan, coordinate and implement key strategic initiatives across QAHE ensuring full engagement and clarity on initiatives and activities across the business. Strategic Initiatives will be project based in nature focusing on projects of high importance to the COO and Executive team and strategic importance to the business and its stakeholders. Here's some of what’s involved: (click to review full details of the Job Description) The role is expected to manage multiple competing priorities: Designing and managing the business and governance cycle for QAHE including Exec, SMT and wider leadership meetings, All Hands, key workstreams and their regular meeting cycles Supporting governance and performance management of the organisation, including attending, setting agendas for and minuting key meetings Program Managing pieces of work directly, to supporting and communicating business-wide change and Strategic Initiatives. Thought leadership and external scanning for market and competitive insight as well as Higher Education policy to inform operational strategy. Supporting the COO directly to prioritise and manage workload, representing the COO in different meetings and with different audiences when appropriate. Develop the COO’s presentations and speeches for internal, external and partner meetings. Support the COO and Exec team in all aspects of external relations, including planning for and execution of key business events. Support workstreams directly as required, for example the Target Operating Model and Digital Transformation activity as these pieces of work reach critical points in their delivery. An ear to the ground for the COO and Exec team on company morale and culture, key people issues or communications challenges, for instance. #chiefofstaff #generalmanager  #MBA  #MBAgraduate #london #birmingham #qahighereducation  
Student Advice & Support Assistant (Customer Service Role) Birmingham
- Ref. : 1000008568
- Birmingham (Louisa Ryland House)
- Birmingham
- Student Advice & Support Assistant (customer service role) QA Higher Education, City Centre Birmingham Monday – Saturday 5 days per week, fulltime contract, on campus daily   Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!    About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! NB in general you will be required to work one evening until 9pm per week and on average one Saturday per month Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines Exceptional problem-solving skills with the ability to work on own initiative. #administration #graduateopportunity #birmingham #studentsupport #administrator #customerservice #LifeAtQA
- B3 3PL
Deputy Head of Quality Assurance, London or Birmingham or Manchester
- Ref. : 1000008661
- London (Rosebery Avenue)
- London
- Deputy Head of Quality Assurance within HIGHER EDUCATION QA Higher Education, Birmingham OR Manchester OR London based Hybrid & mainly at home working with ad hoc travel as required Do you have experience within the education sector, ideally managing a small team and dealing with all aspects of OfS regulations (the Office for Students Regulator) and quality assurance matters. About our role: You will work closely with the Director of Quality Assurance. Our role is instrumental to ensuring adherence to the highest standards of educational excellence. Collaborating closely with colleagues in the Quality & Academic Teams, our role entails developing and implementing robust quality assurance policies and procedures to uphold regulatory requirements and accreditation standards. Through meticulous data analysis and reporting, the Deputy Head of Quality Assurance provides invaluable insights to drive continuous improvement initiatives across academic programmes, services, and processes. You will have sound knowledge on quality assurance matters, attending committee meetings, minute taking, following up agenda items related to various student matters. You will work closely with our university partners and awarding bodies not to mention advising internal teams on all relevant matters. Here’s some of what’s involved: (click through to view the full JD) Gathering information; quantitative and qualitative data on a department, system or process and evaluating the performance against pre-determined criteria. Assist with the development of QAHE’s Management and Governance arrangements in line with the OfS public interest governance principles. Assist with the oversight of quality assurance procedures across QAHE’s university partners, including annual monitoring, responding to external examiners and student engagement. Work with the Director of Quality Assurance on reviews with third party regulators e.g. OfS, QAA, BAC and BC. Provide advice to staff on all matters relating to the maintenance and enhancement of academic quality and standards, including the OfS regulatory framework for quality and standards and the QAA Quality Code. Deputising for the Director of Quality Assurance as required. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #qahighereducation #highereducation #qualityassurance #studentsupport #London #Birmingham #Manchester #officeforstudents #OfS
- EC1R 4TF
Administrator within our Income Team, London
- Ref. : 1000008631
- London
- London
- Administrator within our Income Team London, QA Higher Education Fulltime & Permanent Opportunity working on campus. About our role: Do you have excellent customer service & admin skills? Are you a recent Graduate or Administrator looking for a new and challenging opportunity within a busy & growing Finance Income team. Your focus: (FULL TRAINING PROVIDED) As administrator within our income team, you will be dealing with external and internal communications via phone and email. You’ll have lots of interaction with our students, assisting with high volumes of face-to-face queries and questions, supporting with applications, advising and assisting our customers with the Student Finance England Scheme and general administration. You’ll also assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. In interest in finance would be very desirable, as you will be dealing with student fee payments etc. Bring your experience: Proven high level communication skills. High Level Customer Service Understanding of Microsoft office systems and basic level competency Database management experience desirable Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will be required to undertake a basic DBS check We look forward to hearing from you! #customerservice #administrator #LifeAtQA #highereducation #London #graduate
- B3 3PL
Head of Legal
- Ref. : 1000008724
- UK
- Other
- Head of Legal, QA Higher Education, part of the QA Group Home working with ad hoc travel As Head of Legal for QA Higher Education you will provide strategic and operational legal support to the business, ensuring compliance with regulatory frameworks and legislation applicable in the higher education sector. You will be responsible for safeguarding the business while supporting its growth and strategic objectives. QA Higher Education is part of the wider QA Group which is a global learning and development business headquartered in the UK and as such this role will report into QA’s Group General Counsel with a dotted reporting line to QA Higher Education’s CFO. The successful candidate will play a key role in shaping legal strategy and the strategic direction of QA Higher Education ensuring legal considerations are embedded within the organisation’s commercial and operational plans. The successful candidate will also work in close collaboration with the current Head of Legal for QA Higher Education, who is transitioning to a new role within the QA Group, to ensure a smooth and effective handover. Ad-hoc travel across the UK to mainly Leeds, Birmingham and London required Here’s a little of what you’ll be doing (please click through to read the FULL job description): Legal Strategy and Compliance Provide regulatory support to the business, including on OfS regulations, Consumer Protection Law, CMA guidelines, and student finance rules. Monitor regulatory changes affecting the education sector and advise on business impact. Develop and maintain policies, procedures, and governance frameworks to meet legal and regulatory obligations. Advise on contract negotiations, partnerships, and collaboration agreements to ensure legal compliance and manage risk. Support internal audits and investigations relating to regulatory or legal issues, ensuring prompt resolution and reporting. Commercial Contracts Draft, negotiate, and manage agreements with university partners, ensuring compliance with regulatory requirements and institutional policies. Oversee student contracts, ensuring terms comply with consumer protection laws, CMA guidance, and regulatory standards. Manage supplier, partnership, and commercial agreements to support operational and strategic objectives. Advise on contract risk allocation, dispute resolution mechanisms, and appropriate termination provisions. Risk Management & Dispute Resolution Identify, assess, and mitigate legal and regulatory risks across all areas of business activity, implementing proactive risk management strategies. Develop and maintain risk registers, ensuring regular reporting to the Group General Counsel, Board and governance bodies. Provide strategic advice on risk mitigation measures, contractual protections, and compliance frameworks. Manage disputes, complaints, and regulatory investigations, coordinating responses and liaising with external counsel where necessary.
- TBC
Recruitment Consultant within Education
- Ref. : 1000008712
- London, Manchester or Birmingham
- England
- Recruitment Consultant within Education QA Higher Education, London OR Birmingham based. Hybrid working, fulltime & permanent opportunity. Are you a motivated, results-oriented SALES professional, perhaps with a passion or interest in education. Our role would suit an existing recruitment consultant or salesperson looking for a rewarding and lucrative opportunity, hybrid working in a growing and ambitious commercial company and vibrant team. We are currently recruiting for an exceptional Sales individual to convert warm leads from potential clients (UK & International students) to come study with us on our undergraduate or postgraduate programmes here in the UK. Our campuses are in London, Birmingham & Manchester The successful candidate will excel at building meaningful relationships, thrive in a dynamic, fast-paced environment, and consistently meet or exceed realistic sales targets. You will play a key role in driving growth by converting new business opportunities, nurturing relationships, and delivering tailored solutions to our potential students. We work in partnership with universities and education specialists to provide learning opportunities and support our students to fulfil their potential. Here’s some of what’s involved: (please click through for the full JD) Work closely with Head of Sales to support marketing and recruitment strategies. To provide first class customer service to our university partners and students Have a thorough understanding of all products and assist in identifying new channels and student recruitment opportunities. Report on sales activities and recruitment/application numbers. Assist with planning, engaging, developing and growing sales channels. Plan and attend relevant sales events. Manage sales pipeline and student databases effectively. Support with Marketing and Business Development events. Bring your experience: High level of business acumen Track record of success in sales environment Track record of success in sales conversion calls Experience in using a CRM system. Track record of working in a customer facing environment A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #highereducation #businessdevelopment #newbusiness #sales #studentrecruitment #qahighereducation #LifeAtQA #London #birmingham
- B3 3PL
Lecturer in Health and Social Care LONDON
- Ref. : 1000008342
- London (Fitzwilliam House)
- London
- Lecturer in Health, & Social care, OR Public Health QA Higher Education, F2F teaching London OR Birmingham, OR Manchester Fulltime Permanent Roles OR Sessional Teaching Hours available Are you an experienced Higher Education Lecturer? Are you looking for a flexible or a full-time contract within a dynamic organisation, where you can be proud and feel rewarded watching our students succeed? We have exciting opportunities for suitably qualified lecturers on our BSc Health, & Social care, and on our MSc Public Health Programs. You can become part of our growing and expanding team. We are student centric and very passionate about our contribution to our students’ futures ………come join us! Your focus: As Lecturer, you will be responsible for our students’ progression and academic achievement up to level 7. Planning, preparing, and teaching modules both online and in the classroom. You will be using our innovative delivery methods and cutting-edge curriculum. You will provide guidance and support to our students and use …. your knowledge to power each student’s potential. Bring your experience: Applicants should have suitable and relative experience in practice and teaching Health, & Social care, or public Health as well as a variety of related subjects. Applicants must hold a post-graduate degree in public health, social care, or health related subject areas. Experience of teaching at level 3-7, a teaching qualification and HEA membership would be distinct advantages. What we can give you: Access to free QA training courses to continue your personal development Time off to support the charities you love Access to innovative delivery methods, and exciting course material Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge Receive specialist coaching and support from your education leaders A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Health & Social Care, Public Health, Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. #highereducation #healthandsocialcare #publichealth #masters #phd #london #birmingham
- EC3A 8BF
Lecturers in Health and Social Care MANCHESTER
- Ref. : 1000008344
- Manchester (St James Buildings)
- Lancashire
- Lecturer in Health, & Social care, OR Public Health QA Higher Education, F2F teaching London OR Birmingham, OR Manchester Fulltime Permanent Roles OR Sessional Teaching Hours available Are you an experienced Higher Education Lecturer? Are you looking for a flexible or a full-time contract within a dynamic organisation, where you can be proud and feel rewarded watching our students succeed? We have exciting opportunities for suitably qualified lecturers on our BSc Health, & Social care, and on our MSc Public Health Programs. You can become part of our growing and expanding team. We are student centric and very passionate about our contribution to our students’ futures ………come join us! Your focus: As Lecturer, you will be responsible for our students’ progression and academic achievement up to level 7. Planning, preparing, and teaching modules both online and in the classroom. You will be using our innovative delivery methods and cutting-edge curriculum. You will provide guidance and support to our students and use …. your knowledge to power each student’s potential. Bring your experience: Applicants should have suitable and relative experience in practice and teaching Health, & Social care, or public Health as well as a variety of related subjects. Applicants must hold a post-graduate degree in public health, social care, or health related subject areas. Experience of teaching at level 3-7, a teaching qualification and HEA membership would be distinct advantages. What we can give you: Access to free QA training courses to continue your personal development Time off to support the charities you love Access to innovative delivery methods, and exciting course material Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge Receive specialist coaching and support from your education leaders A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Health & Social Care, Public Health, Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. #highereducation #healthandsocialcare #publichealth #masters #phd #london #birmingham #manchester
- M1 6FQ
Lecturer in Accountancy & Finance with Dissertation Supervision
- Ref. : 1000007766
- Birmingham (Louisa Ryland House)
- Birmingham
- Lecturer in Accounting & Finance Level 4 -7 QA Higher Education, Mainly on campus, Fulltime & Permanent Opportunity Location: London OR Birmingham Are you an experienced Higher Education Lecturer in Accounting and Finance looking for a full-time position within a dynamic organisation, where you can be proud and feel rewarded watching our students succeed? We have an exciting opportunity for you to be part of our growing and expanding campus. We are student centric and passionate about our contribution to our students’ future ………come join us! Your focus: As a Lecturer your responsibilities will be, inter alia: Ensuring / supporting / managing students’ progression and academic achievement. Planning, preparing, teaching modules both online and in a classroom, setting using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to our students and powering each student’s potential. Supervision of students (e.g. Dissertations, Projects) Essential Criteria: Applicants are required to have: Teaching experience in HE in a full-time position. Taught Management Accounting, Taxation, Auditing & Financial Accounting and related Finance modules Experience of teaching Data analytics at Level 6 is an added advantage. Additional Requirements: You must hold a UK Accounting professional qualification (ACCA, CIMA or equivalent) You may have a teaching qualification and / or HEA accreditation / membership, which would be a distinct advantage. What we can give you: Access to innovative delivery methods, and exciting course material A chance to work with like-minded educational enthusiasts A chance to share and learn delivery best practice and industry leading knowledge Specialist coaching and support from your education leaders A little more about QA: We are career changers, and we believe everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. #lecturer #highereducation #accountancy #finanance #acca #cima #london #birmingham
- B3 3PL

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