QA - Search results(5 vacancies/1)-Profile : Marketing-->Product & Proposition, Operations-->Management - Operations, Operations - HE-->Operational Services, Operations

Experienced Administrator - Portfolio Team

Ref. : 1000009300
Birmingham (Louisa Ryland House)
Birmingham
Experienced Administrator - Portfolio Team QA Higher Education – Birmingham, Hybrid – 1 Day Per Week on Campus Are you a detail-oriented professional with a passion for higher education and strategic portfolio management? QA Higher Education is looking for a Experienced Administrator to join our dynamic Strategy team in Birmingham. About the Role As an Experienced Administrator, you’ll be at the heart of our course portfolio operations—managing and promoting programmes across QAHE. You’ll maintain our central course database, ensure marketing and sales teams have accurate information, and support regulatory compliance (OfS, UKVI, CMA, British Council). You’ll be the go-to expert for course information, delivering engaging training webinars, supporting performance analysis, and collaborating with internal and external stakeholders to drive innovation and excellence. Key Responsibilities ·Maintain and update course data across CRMs (e.g. Salesforce) ·Coordinate with marketing, insights, and recruitment teams to promote programmes ·Support the launch of new programmes with accurate documentation ·Deliver internal training sessions on portfolio updates ·Ensure compliance and accuracy across all marketing materials ·Build strong relationships with university partners and internal teams What We’re Looking For ·Degree-level education or equivalent experience in content/product information roles ·Strong attention to detail and stakeholder management skills ·Experience working with regulatory requirements and supporting sales functions ·Knowledge of Microsoft Office tools (e.g. PowerPoint, Excel, Word, Teams) ·Understanding of SEO and Higher Education regulatory bodies is a plus You’ll Thrive If You Are: ·A fast learner with a proactive mindset ·A confident communicator and relationship builder ·Tenacious, detail-driven, and eager to take ownership ·Adaptable, imaginative, and ambitious Why QAHE? QA Higher Education partners with leading UK universities to deliver a wide range of programmes to over 17,000 students. We’re committed to making outstanding education accessible and inclusive. Join us in shaping the future of higher education. The successful candidate will undertake a Basic DBS check. #HiringNow #JobOpportunity #EducationJobs #Birmingham #QAHigherEducation #AcademicSupport #ProgrammeAdministration #Administration
B3 3PL

Student Advice and Support Assistant

Ref. : 1000009051
London, Manchester or Birmingham
England
Student Advice & Support Assistant (customer service role) QA Higher Education, HOME BASED Sunday 9.15am – 3.15pm Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Full training will be provided Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines Exceptional problem-solving skills with the ability to work on own initiative. #administration #studentsupport #administrator #customerservice #LifeAtQA #manchester

Data Insights & Portfolio Development Manager, London

Ref. : 1000009040
London (Middlesex Street)
London
Data Insights and Portfolio Development Manager, London QA Higher Education, full time (Hybrid, 1 Day On-Site, ad-hoc travel) Are you a strategic thinker with a passion for data and market insights? Do you thrive in fast-paced environments and want to make a real impact in higher education? If so, we’ve got the role for you—read on to find out more. About our role: As Data Insights and Portfolio Development Manager, you’ll lead QAHE’s insights function and drive the development of innovative course portfolios across our university partnerships. You’ll take new course ideas from concept to launch, using data to validate decisions and working closely with stakeholders to deliver market-responsive programmes. Here’s some of what’s involved: (click through to see the full JD) Lead a small insights team (2 staff, 1 direct report) to deliver high-quality outputs. Develop and manage portfolio roadmaps for university partners. Own the course launch process from idea to implementation. Deliver market intelligence reports using industry datasets. Support the Director of Strategy with budget management. Collaborate with internal and external stakeholders to accelerate decision making. Bring your experience: Strong background in data analysis and insights. Proven project delivery and stakeholder management. Experience with industry datasets (HESA, OfS, Lightcast, OECD) desirable. Line management and project management tool experience (Planner, Trello) a plus. Advanced Excel skills; Power BI desirable. Strategic thinking with attention to detail. Excellent communication and relationship-building abilities. Proactive, tenacious, and adaptable. A positive, can-do attitude with a desire to grow and take on more responsibility. We welcome applications from all industries — if you're looking to bring your experience and make a meaningful impact in Higher Education, we encourage you to apply. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Project Management and Web Development and delivered in city centre locations. #Insights #Market Intelligence #ProjectManagement #QAHE #London #Data #Strategy
E1 7HT

International Admissions Officer

Ref. : 1000008830
London (Middlesex Street)
London
Admissions Officer, QA Higher Education Hybrid Working, mainly working from home London OR Birmingham OR Manchester Based - Fixed Term Contract Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you! About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters. Here’s some of what’s involved: (click through to see the full JD) Review incoming applications, validate applicants’ academic records and/or professional experience Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations Ensure the CRM system is consistently updated, and information is detailed and accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations. Provide clarifications to student’s queries in a professional manner. Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines. Communicate admissions decisions to applicants Bring your experience: Excellent verbal and written communication skills Strong organisational and planning skills Demonstrated ability to implement and review policy and procedures in respect of compliance requirements Ability to work effectively within a cross functional team environment Strong communication and interpersonal skills. Ability to problem-solve Experience of working in a customer-focused environment Ability to work at pace with tight deadlines Knowledge of the Higher Education sector would be desirable The successful candidate will be required to undertake the Basic DBS check. We look forward to hearing from you! #QAHE #HigherEducationRecruitment #NewRole #Hiring
E1 7HT

Information Security Governance Officer

Ref. : 1000009231
Home Based
Other
Job advert Information Security Governance Officer Remote This role will primarily manage an internal audit programme aligned with ISO27001:2022 ensuring that data governance, including data access and retention is managed inline with policy and legal requirements. Additionally, the role will manage Information Security , DPA/GDPR and IT related incidents within the various business teams across QA group ensuring we comply with relevant legislation. - Support QA’s contractual, InfoSec and data privacy posture while supporting Legal, Bids and other QA teams within customer contractual work. - Liaise directly with customers and suppliers to measure and manage contractual terms and compliance. - Provide InfoSec and Privacy assistance to the general QA business and customers. Work with QA’s legal team to complete customer and supplier contracts. - Assess risk and general security within QA’s supply chain, working with the supplier and QA relationship owner. Key Responsibilities: - Support QA’s contractual, InfoSec and data privacy posture while supporting Legal, Bids and other QA teams within customer contractual work. - Liaise directly with customers and suppliers to measure and manage contractual terms and compliance. - Provide InfoSec and Privacy assistance to the general QA business and customers. Work with QA’s legal team to complete customer and supplier contracts. - Assess risk and general security within QA’s supply chain, working with the supplier and QA relationship owner. Key Skills / Experience Required: - Support QA’s contractual, InfoSec and data privacy posture while supporting Legal, Bids and other QA teams within customer contractual work. - Liaise directly with customers and suppliers to measure and manage contractual terms and compliance. - Provide InfoSec and Privacy assistance to the general QA business and customers. Work with QA’s legal team to complete customer and supplier contracts. - Assess risk and general security within QA’s supply chain, working with the supplier and QA relationship owner.
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