- Ref. : 7270
- Home Based
- Other
- Role: Project Management Trainer
Location: South East, Home Counties, South West, London various (Hybrid)
QA has been a market leader in project and programme management training for many years and right now we are in a period of rapid growth! It’s an exciting time to be part of the team as we invest heavily in the development of our delivery capabilities including our platforms, products and our people.
We have a great team of world class trainers who are passionate about customer service and personal development. We are looking for people who have outstanding core team values, understanding that our diversity makes us stronger, that we will win as a team and that we make a real difference to our learners.
Your key focus will be the delivery of our project and programme management courses, both standard and bespoke content. Ensuring that our learners leave us with a sense of achievement and an improved capability for working in project and programme environments
Skills and Requirements:
You will a Project and/or Programme management Trainer/Educator
You should hold a recognised project management qualification APM PMQ PRINCE 2
Training delivery experience to both in person to delegates and remote
You will be an excellent communicator and thrive working in a collaborative team
You will be passionate about providing excellent customer service
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
- HOMEBASED
- Ref. : 1000007287
- Swindon
- Wiltshire
- The role: Customer Service Coordinator
Location: Swindon, hybrid: 2 - 3 days in office.
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
At QA, our Customer Service Coordinators are all great listeners, excellent communicators and dedicated team-players. In this entry-level role you’ll provide support to colleagues, stakeholders and learners, assisting them with the delivery of our services/programmes. You’ll be the first point of contact and will provide high quality support and coordinate internal resources.
The role in more detail:
Your day will always start with a catch up with the rest of the team to keep everyone in touch on those days you’re not together and to make sure everyone has the support they need for the day.
You'll spend your busy day supporting our contracted customers by email and phone and guiding them through their booking journey – from finding the right course for them right through to making sure they enjoyed the session. You'll use our set of well-documented processes to navigate your way through a steady flow of enquiries and provide the customer a thorough and helpful response.
You will be providing quotes, making bookings, and supporting with general course queries – getting to be on the front line of our amazing account teams to provide a provide a great customer service to our customers while building up lasting relationships, both internally and externally.
Your great communication skills and spot-on attention to detail will wow the customer in each interaction.
On the 2-3 days a week you spend in the Swindon office, you'll be supported in-person, by a wonderful bunch of colourful characters and you'll get the opportunity to really immerse yourself in a very community-minded team.
So, what do you need to be successful?
A passion for delivering great customer service
Proficiency with MS Office applications
Great free-typing skills
Happy to work to tight deadlines
Be adaptable and a quick learner
Be happy to work within a bustling office environment.
What QA does:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, IBM as well as small organisations to give them the competitive edge in the digital world of today. We're also Microsoft's biggest training-partner globally. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- SN5 7WZ
- Ref. : 1000007106
- Cheltenham (Delta House)
- Gloucestershire
- The role: Cyber Trainer
Location: Cheltenham - Commutable OR London - Commutable
Working environment: Virtual + In-person Training, travel is required
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
About the role:
Deliver high quality learning events to all of our learners in a variety of settings i.e., Classroom, Virtual and attended from anywhere. The portfolio topics can be standard or customised professional. Share your expertise internally and externally and build positive relationships.
Applicants must hold or be prepared to undergo Developed Vetting (DV) once in post as requirement for this role.
About you:
Ideally you will be qualified in one or more Cyber certifications
If you have experience delivering accredited training both classroom and virtually, demonstrable success of managing and resolving learning environment issues, are creative and innovative in selecting and adapting strategies to help our learners learn then this could be the role for you.
Our competencies for delivery include:
Ethical Hacking
General Cyber Skills
Cryptography
Malware
Reverse Engineering
A knowledge of Training Development (desirable)
A ‘day in the life’ of a Trainer
Most days you’ll be delivering engaging learning events/training sessions/workshops to our learners in a classroom or virtual setting, with cohort numbers from 8 people plus. You’ll be sharing your subject matter expertise and knowledge of working in industry. Other days you’ll design and develop new learning materials based on client briefs and work on developing your own skills and knowledge to keep your expertise fresh.
A little about QA:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today.
Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- GL53 7TH
- Ref. : 1000007356
- Manchester (St James Buildings)
- Lancashire
- Client Relationship Director (L&D/Training Sales)
Location: Manchester commutable
Role requires undertaking DV Clearance
The Role:
You will develop existing large scale customer relationships to deliver complex solutions and maximise client success. You’ll lead key client accounts and relationships either directly and/or through account team(s) to ensure growth and retention whilst maintaining QA’s commitment to service excellence.
We Deliver:
At QA, we’re tackling the issue of the nationwide shortage of digital skills head-on and have partnered with the likes of FTSE 350 companies to help provide solutions for these much-needed training shortages. We’re talking BIG business! As a Client Relationship Director, you’ll be engaging new clients and convince them to invest further into our suite of solutions.
Key Responsibilities:
Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield.
Prospect for new revenue streams whilst maintaining and growing existing lines of revenue .
Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients.
Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities
Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning the process end to end.
Deliver the highest levels of customer service which lead to long-term, commercial relationships at a senior and strategic level.
Key Skills / Experience Required:
B2B consultative new business sales
Dealt with both internal and external stakeholders at c-suite level
Excellent communication skills - both verbal & written
DV clearance is required for this role (or the ability to go through clearance) SEE URL BELOW
https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels
Desirable:
Educated to NVQ level in Learning & Development (L&D)
Consultative sales in L&D
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.
Equal Opportunities:
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
- M1 6FQ
- Ref. : 1000006028
- Cheltenham
- Gloucestershire
- Principal Learning Specialist: Software Engineering Training Specialist
About QA:
QA is the UK’s leading tech training and talent solutions organisation. We provide a comprehensive suite of services to help individuals and companies be winners in the digital revolution. Our unique combination of world-class digital and live skills development capabilities with proven workplace outcomes put us in a strong position to help close the global digital skills gap. We're actively breaking down the current landscape of learning and establishing a better one - you can make a difference with us and help transform lives by joining our Learning Revolution. Specialist/Trainer to design, deliver, develop and customise professional learning courses (or portfolio topics) within the Government Sector, whilst building positive relationships and sharing expertise internally and externally.
About the Position:
Responsible for the design, development and delivery of professional learning courses (or portfolio topics) to individuals and organisations. Manage key stakeholder relationships, internally and externally, offering subject expertise for business development and improvement purposes.
About You:
Practical knowledge of two or more of the following languages, technologies, and frameworks, etc. in each category.
Operating Systems: Linux, Microsoft Windows, Mac OS X, Android, iOS
Cloud platforms: AWS, GCP, and Microsoft Azure
Programming languages: C family (C, Modern C++, C#), Python (3.x), Java, Rust, Scala and Go
Server-side languages/frameworks: PHP (Laravel, Cake etc.), ASP. Net, Node.JS, Spring, Ruby on Rails, Django, Flask
Client-side technologies: HTML5, CSS3, JavaScript, Angular, React etc.
Scripting languages: PowerShell, Bash, Perl
SQL relational databases: MySQL, Oracle, MSSQL, MariaDB, NoSQL databases: MongoDB, DynamoDB, Elastic
Miscellaneous support technologies: essential networking, regular expressions etc.
- TBC
- Ref. : 1000007358
- Slough
- Berkshire
- Role: Apprentice People Services
Location: Slough - Hybrid ( 2-3 days a week)
About QA:
QA is the UK's leading provider of tech and digital skills, including funded workplace learning programmes and apprentices. We’re currently on an exciting growth trajectory and are looking to welcome an Apprentice into our internal recruitment team. We offer hybrid working (1/2 days in office) so when you’re not in the office, you can work from home.
We play a key role in tackling the UK’s alarming nationwide shortage of digital skills head-on, and partner with most FTSE 250 companies to help provide innovative solutions for these much-needed training shortages. We’re talking some of the largest global brands!
About the Position:
Are you someone who’s looking to get started in a brand-new career, or wants to take a shift in their current one? If you’re looking for an exciting opportunity in an office environment with a progressive Team and Company, where you can really develop new skills and start a rewarding career this may be the perfect role for you!
You’ll be joining QA as an Administrator Apprentice for our People services Team, providing support with various admin tasks that are vital for our efficiency and continued success. Also working as part of our wider HR team, you’ll play a key role in the continued growth of QA.
Key Responsibilities:
Support the PS team with the initiation and progress of background checks including employment references, Right to Work checks, criminal disclosure and BPSS checks.
Support with required disclosure check renewals and new checks as identified by the PS team leader or the business.
Check the background check portal on a daily basis, updating relevant systems and informing employee and line manager when clearance has been received.
Initiate any risk assessment following unclear checks, escalating to PS Team Leader for sign-off.
Maintain Sostenuto (SOS) call management system, ensuring that all calls and queries are logged, responded to where necessary and the appropriate audit trails are available
About You:
You’ll need a positive attitude towards getting the job done, while working to support the people services team, a desire to learn and provide an excellent service.
Excellent attention to detail.
Computer literate and proficient with Microsoft Office; Outlook, Teams, Excel, Word, etc.
Great written and spoken communication skills.
- SL1 1SG
- Ref. : 1000007357
- Slough
- Berkshire
- Human Resources Compliance Officer
Location: Slough (Hybrid 2- 3 days a week in the office)
Competitive Salary
You’ll be the face of the People team to our customers. You’ll be responsible for supporting people through the moments that matter during the employee life cycle. You’ll be their first point of contact and you’ll provide a high quality and customer focused service whilst always trying to make things better.
As the People Services Compliance Officer, you will support with all compliance matters relating to right to work, immigration, disclosure and BPSS checks and Ofsted requirements.
Key Responsibilities:
Support your manager with all compliance obligations throughout the PS administration process.
Work closely with your manager to ensure the business remains compliant within its legal requirement for Ofsted, disclosure and BPSS checks, right to work and immigration and all related administration processes are adhered to with the support of regular reporting and monitoring.
Work closely and proactively with the PS team to ensure appropriate RTW checks have been carried out correctly for sponsored workers and others with an immigration status before they start work/extend contract/switch to another visa category.
Lead on the visa application process for staff, including issuing certificates of Sponsorship (CoS), ensuring the manager and applicant are kept up to date with progress.
Verify Employer Checking Service (ECS) checks and ensure Positive Verification Notice expiry dates are inputted on the HR system, escalating any Negative Verification Notices for appropriate action.
Continued monitoring of;
Right to Work, Immigration & UK legislation compliance. Verify accurate input of nationality, passport details, Right to Work permission, and visa expiry dates on HR System.
Future visa expiries, proactively tracking, following up and actioning where necessary, escalating where required.
BPSS compliance for employees with access to government data both inside and outside of the UK.
Correct disclosure levels
Experience required:
Proven experience of working within a varied and fast paced People team environment.
Working knowledge and understanding of immigration legislation, UKVI Points Based System, Sponsorship and Right to Work rules, with a willingness to learn and develop.
Ability to follow and ensure compliance with processes.
Ability to work independently and use initiative to develop methods for tracking and monitoring compliance.
Experience of delivering high quality customer service.
Experience of Microsoft office suite with intermediate MS Excel.
CIPD level 3, equivalent HR Qualification or experience
- SL1 1SG
- Ref. : 1000007355
- UK
- Other
- Lecturer - BSc (Hons) Digital and Technology Solutions
Home based (occasional travel)
Competitive Salary and Benefits
What will I be doing?
At QA we work with industry leading clients to deliver innovative degree apprenticeship programme's across a range of computing subjects such as software engineering, cloud, data science etc. (see module list below).
As an experienced Higher Education Lecturer and industry practitioner with a strong passion for education, you will contribute to the progression and academic achievement of our learners through sessional delivery of workshops, marking, content development, module leadership, and where appropriate, project supervision.
Your focus/Essentials:
*Experience of teaching and marking in more than one of the topics listed below.
*Relevant postgraduate qualifications
*Recognised IT qualifications OR substantial professional experience covering some of the topics listed below.
*Experienced in online delivery methods.
*Experience of working with work-based learners
*You will be able to teach in at least ONE of the specialism areas as well as some of the core modules.
Teaching at Level 4
Data Communications & Network Security
Software Engineering Fundamentals
Technology in the Organisational Context
IT Project Management
Data Modelling and Database Design
Teaching at Level 5
Cloud Solutions and Architectures
Cyber Security
Practical Data Analytics
Business Systems and Processes
Business and Delivering Change (Consulting Specialism)
Software Engineering and Agile (Software Specialism)
Switching and Routing (Network Engineering Specialism)
Principles of Data Science (Data Analyst Specialism)
Teaching at Level 6
Practical Research Proposal
Contemporary Issues
Developing Technology Strategy
Consulting (Consulting Specialism)
Software Engineering and DevOps (Software Specialism)
Applied Data and Visualisation (Data Analyst Specialism)
Advanced Network Design (Network Engineering Specialism)
- TBC
- Ref. : 1000007078
- London (Rosebery Avenue)
- London
- Events Coordinator for our Higher Education Students
London, QA Higher Education
Part-time 18.5 hours per week, hours variable
About our role: As Student Relations Coordinator you will have the ability and knowledge to deliver an outstanding student experience facilitating, supporting and encouraging student engagement in social activities and events.
You'll play a vital role in facilitating the Student Activities Association working closely with volunteer student ambassadors and student social clubs to ensure best practice in all areas of the student-led provision
Here’s a flavour of what’s involved: (training provided, click the link to read the full JD)
Organise student welcome and orientation week events, such as Freshers’ days, working with the Course Directors to timetable agreed activities.
Planning and attending external events/trips with students; undertaking risk assessment prior to event/trip. These events often occur outside of normal campus working hours.
Encourage and positively promote student engagement in student-led activities and events providing training and support to equip student event organisers and volunteers with the skills to run successful activities.
be responsible for the delivery of events and activities at London campus. Embed British Values in events/ activities/ communications.
Maintain an awareness of low-cost or free events, activities and social opportunities for students in the Manchester, Birmingham and London areas, raising awareness and promoting accordingly.
Foster links with local businesses and facilities to source discounts and special offers for students
Bring your experience:
Practical experience of planning and delivering events.
Practical experience of working with international students and understanding of cultural diversity is desirable but not essential.
Excellent communication skill
Ability to engage and motivate students.
A little more about us:. QAHE is a private UK higher education provider working in partnership with universities, colleges and education specialists in the UK to recruit, market and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 2,000 students from all over the world, graduating over 800 students in 2016 and providing over 25,000 hours of teaching per year across five UK locations.
Apply today - Simply hit the apply button.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!
#events
#studentsuccess
#studentexperience
#highereducation
#LifeAtQA
#London
- EC1R 4TF
- Ref. : 1000007354
- Home Based
- Other
- Role: Operations and Resourcing Specialist
Location: Slough (hybrid)
FIXED TERM CONTRACT - 12 months
Your primary focus is to support with the recruitment and daily operations of Freelance trainers used within the business.
Job Description:
Support the Freelance & Engagement manager with the completion of the recruitment process from pre-screen to onboarding and vetting, and ensuring all information is recorded accurately
Deliver excellent levels of customer service which results in positive feedback from both internal and external stakeholders
Assist with creating/writing job adverts and post on relevant/available media channels to increase/drive candidate attraction
Assist with data analysis and reporting in areas such as freelance quality & evaluations and freelance spend using PowerBI and internal reporting systems
About you:
Ideally has experience within a recruitment role, dealing with internal or external stakeholders by email, telephone and face to face
Communication and building relationships with a variety of stakeholders of all levels both internal and external
Ideally has a knowledge of the recruitment cycle from taking initial role brief, candidate attraction and screening to candidate management/placement
Understanding of what ‘good’ customer service is
Equal Opportunities:
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place
At QA, we’re 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it’s our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.
- HOMEBASED
- Ref. : 1000005911
- Site Based
- Other
- The role: Senior DevOps Trainer
Location: Home based/Remote
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
Are you a DevOps and software professional with industry experience? Do you have a passion for teaching others and looking for a new career move?
Then QA could be the perfect place for you! We're a UK leading tech training provider delivering high quality programmes to our learners and we need more people like you!
What is the main purpose of my role?
You will be teaching and delivering high quality DevOps programmes as part of the overall apprenticeship programme delivery with the opportunity to deliver Software Engineering programmes.
What are my responsibilities?
*Deliver high quality teaching and learning to individuals and groups, as required
*Responsible for delivery curriculum (concept, content)
*Deliver immersive learning experiences, ensuring engagement through use of collaboration tools
*Act as a facilitator during learning interventions (including coaching of cohorts)
*Contribute to improvements to the Scheme of Work, Lesson Plans, teaching and learning materials and resources to meet the qualification requirements
*Contribute to business success by identifying and proactively pursuing opportunities for improvement
*Contribute to business success by driving the completion of learner evaluations and identifying and referring opportunities for improvement
*Ensure programme delivery is in line with Apprenticeship Standards
What will I need?
*Strong technical DevOps overall knowledge and experience/background
*Cloud experience (ideally AWS, but if not GCP or MS Azure also satisfactory)
*Hands on experience with DevOps tools such as Jenkins, Docker, Git
*Software programming experience within Python, Java
*Desired experience with Kubernetes, Ansible (not essential)
- DUMMY
- Ref. : 1000007351
- London (International House)
- London
- Role: Learning Design Manager
Location: London (hybrid)
QA has an exciting opportunity for a Learning Design Manager to join the business at a key stage of its growth. In this role you will collaborate with team members and subject matter experts to understand the source content. Your main responsibility will be to design and script high quality, engaging and innovative blended learning programmes. You will work on a variety of QA’s core products and bespoke courses for individual client requirements.
You will work closely with production teams who will design and create the assets for courses, support the Senior Learning Design Manager with the day-to-day activities of the Learning Design Team, and coach and mentor.
Responsibilities:
Line management of learning designers.
Embed the practice of learner-centric design with an Agile approach to development.
Build strong working relationships with Subject Matter Experts (SMEs) to gain in depth understanding of course content, learning objectives, and learners’ requirements.
Design and storyboard engaging digital learning content and assets in collaboration with SMEs.
Apply active learning design principles to develop learners’ skills, knowledge and behaviours.
About you:
Experienced people manager supporting and guiding team members to work to a high standard, within budgets and deadlines.
5+years’ experience in learning design: designing, scripting, and developing pedagogically robust online courses and activities.
Track-record in managing your workload – working on projects concurrently to defined timescales and budgets.
Practical know-how on VLE/LMS content creation and management.
Practical know-how on rapid learning authoring tools.
A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of Circus Street, Cloud Academy and QA.
#LI-AW1 #LI-hybrid
- E1W 1UN
- Ref. : 1000007263
- London (Middlesex Street)
- London
- Security Officer
QA Higher Education, based at our London Campus, Holborn
Fulltime & Permanent 7am – 3.30pm Monday to Friday
About our role: As Security Officer you will have the experience to deliver and monitor a streamlined campus security service by monitoring students, staff, visitors and other persons to guard against theft, unauthorised admittance and to maintain security of the premises.
Here’s some of what’s involved: (please click through to view the full job description)
Ensure all security procedures are followed, carrying out required checks and processes in order to provide a safe environment.
Check that all students/Staff entering the building have a valid student card.
Ensure any new students are directed to the Student Services Department to be issued with a pass.
Patrol the building on a regular basis to ensure students are adhering to site processes and regulations.
Ensure any visitors to the building are registered and issued with a Building Visitor Pass.
Respond to any building alarms and investigate disturbances.
Write reports of any irregularities including equipment or property damage, theft, presence of unauthorised persons or unusual occurrences
Provide a reception service – respond to incoming telephone calls in a timely and professional manner, meet and greet all visitors to site.
Record facilities issues on the facilities log for the Facilities Team to action.
Maintain an up to date understanding of QA’s Health & Safety policy.
Help co-ordinate evacuation of the centre in the event of an emergency and to provide support and co-ordination of calls for First Aid, Risk Assessments, Health & Safety issues etc.
Patrol the site to secure the building - ensure all doors and windows are locked and the alarm set.
Bring your experience:
SIA Badge/Requirements – knowing how to defuse or deal with a difficult altercation.
Excellent customer service experience.
Confliction resolution experience
Experience within a similar role
Ability to work well under pressure.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
#Corporatesecurity
#Campussecurity
#securityofficer
#SIAbadge
#london
#LifeAtQA
- E1 7HT
- Ref. : 1000004962
- London (International House)
- London
- Agile Project Management Trainer
Home Based
Competitive with Benefits
Are you an Agile Project Management Trainer with a passion for teaching and sharing your valuable knowledge? Or maybe you’re an Agile Project Manager with training experience looking to move into an exciting new career?
Join us at QA! We’re a UK Leading training organisation providing high quality, industry-leading apprenticeships, courses and certifications to our learners – you could be the next trainer joining us on this rewarding journey!
What will I be doing?
*Delivering high quality agile project management courses to learners at all levels
*Contributing to knowledge in specialist areas
*Contributing to business success by driving the completion of learner evaluations
*Identifying and referring opportunities for improvement
*Collaborating with the Delivery Manager, Delivery team colleagues, Account managers and learners, Scheduling team etc
What will I need to be successful?
*Experienced professional in Agile Project Management
*Experience with Agile Fundamentals mandatory
*Competence in delivering teaching/training either in-house or externally mandatory
*Experience with Lean Six Sigma Desirable
*Experience with Kanban Desirable
*Qualification in Agile PRINCE2 desirable
- TBC
- Ref. : 1000007360
- Leeds (BLW)
- Yorkshire
- Role: Finance Systems Manager
Location: Leeds (would consider hybrid or remote)
About the role:
This is a key role in Finance; managing the continued development of our finance business system Dynamics 365 F&O and supporting the digital transformation journey of the business as new SAAS products are developed and integrated with F&O. Please note this a stand alone role but significant support from IT and other functions.
Key Responsibilities:
Responsible for Dynamics 365 F&O
Take the lead on financial systems related projects, including implementations (migration of acquisitions into F&O)
Look at the suitability of all financial systems in the business, and suggesting improvements going forward
Review systems performance and identifying system issues
Triage finance system tasks, issues and change requests from the finance team
Key point of contact for the managed service provider
Design and implement system controls to provide quality assurance over financial data
About you:
Strong Dynamics knowledge (essential)
Project management experience
Excellent communication skills, both written and verbal and the ability to present and discuss at a senior level within the group
Ability to work under pressure and take an agile approach to problem solving
This role would suit someone with a strong technical background with finance exposure as you will be the 'go to' person for system queries as well as implementing change across the group and helping to integrate two new parts of the business onto D365.
What we can offer you:
Competitive salary with a whole host of excellent benefits!27 days (+8 bank holidays) annual leave rising to 30 after 5 years
3 full training days from a wide range of courses
Continuous performance development
2 days off for charity work
Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners)
Hybrid/Remote Working
Equal Opportunities:
At QA, we’re 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it’s our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.
#LI-AW1
#LI-Remote
- LS12 6BD
- Ref. : 1000006581
- Home Based
- Other
- Cyber Security Apprenticeship Coach
Fully remote
QA are the market leader in technology learning & apprenticeship solutions.
Our new way of learning draws on both digital and live methods, so you'll have the chance to set your mark through a variety of channels. Digital learning is continually growing and evolving, and we've only just touched the surface of what's possible.
We're actively making a difference in other people's lives, and you will be at the heart of that. Our culture echoes this positivity, we know that collectively our ideas will revolutionise learning. We work with the world's biggest brands & companies to give them the competitive edge in the digital world of today.
As an apprenticeship coach you will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme.
Key Responsibilities:
Coach and support a case-load of learners through their cyber apprenticeship
Collaborate with our internal Learning Specialists and course developers to ensure learners successfully achieve their apprenticeship programme on time.
Provide clear and detailed written feedback on learning activities and goal completion
Support learners online across a variety of modules specifically helping them apply their skills to their current job roles.
About you:
Recent industry experience in a Cyber Security role
Experience in designing, deploying, administering, and securing Networks
Experience working with Security Software and Hardware toolsInstalling, configuring, deploying, managing, securing and troubleshooting Windows and Linux clients and Servers
Proficiency in working with Cloud platforms such as Azure, AWS and Office 365
Networking and Operating Systems Skills
You will have the ability to mentor and coach learners through their apprenticeships
Having an organised approach with the ability to handle a large caseload of learners will be part of your toolkit
Strong written skills are essential due to the data recording/written feedback element of the role
What we can offer you:
Competitive salary with a whole host of excellent benefits!27 days (+8 bank holidays) annual leave rising to 30 after 5 years
3 full training days from a wide range of courses
Continuous performance development
2 days off for charity work
Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners)
Remote Working
Equal Opportunities:
At QA, we’re 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it’s our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.
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- HOMEBASED
- Ref. : 1000007342
- Manchester (St James Buildings)
- Lancashire
- Welfare Advisor to Students within Higher Education
Manchester, Fulltime & Permanent Role
Hybrid Working Monday – Friday 9-5.30pm & 9.30-6pm
Do you have experience of supporting and guiding students in need of advice, information or help? Are you calm, collected and reassuring when faced with a crisis? If so, we have the perfect opportunity for you!
About our role: As Student Welfare Advisor you will have the knowledge & ability to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway.
Our role will also involve providing advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely our partner Universities to provide a structured system of support in line with our processes and policies.
You will ideally have knowledge in the government benefit system and housing regulations etc. and dealt with various crisis matters for example homelessness, financial hardship, violence, abuse etc.
Here’s a flavour of what’s involved: (click through to read the JD)
Responsible for the delivery of provision of student welfare services, including one
to-one appointments, workshops and events, accommodation advice and
support, funding/financial advice and student health advice (all advice to be
within specified policies), learning support and disability support.
To be a member of the safeguarding team, assessing risks and delivering training
to staff
Ensure the provision of professional services (externally where necessary) to ensure students have access to appropriate support. This may include counselling, learning and disability support for example, ensure students are effectively signposted to external agencies when appropriate.
Assessing and making Safeguarding referrals and providing appropriate support
and assistance providing an emergency service for students in immediate
distress.
Bring your experience:
Ability to be a credible source of guidance & support to academic &
professional services colleagues on student issues that may evoke
concern and risk & duty of care e.g., mental health, urgent incidents,
fitness to study, sexual violence, forced marriage, safeguarding Essential
You will have a proven track record of developing and/or implementing inclusive
policy and practice in an organisational context. Desirable
Experience in working in Higher Education Desirable
Developing & embedding good practice into service delivery Essential
Knowledge of Child Protection, Adult at Risk and Prevent legislation. Essential
#welfare
#studentwelfare
#mentalhealth
#studentsupport
#studentguidance
#manchester
- M1 6FQ
- Ref. : 1000007352
- London (International House)
- London
- The Role: Lab Operations Specialist (Cloud Academy)
Location: London, Remote
Contract: Permanent, Full time, 37.5 hrs per week
Package: competitive + benefits
If you are a highly motivated individual who enjoys keeping up with the latest trends in technology and you pride yourself in being able to fix technical issues, we would love to talk! This role gives you hands-on experience with the latest technology in the cloud, AI, DevOps, and more. You will stay up to date and hone your critical thinking and technical troubleshooting skills, all while having a direct impact on our learners from around the globe.
Cloud Academy labs provide learners with sandboxed environments for learning about cloud technologies, AI, software development, DevOps, and more. As the pace of cloud adoption and technological advancement accelerate, our labs need to be updated and maintained to continue to provide best in class hands-on learning experiences. In this role, you will be part of a close-knit team.
Role Responsibilities:
Interface with the support team through our support ticket system to resolve reported lab issues (vendor UI changes, clarifying instructions, template deployment failures, access control errors, and other technical issues)
Monitor internal dashboards and other means of proactively identifying and resolving issues within labs
Aid in the development of tools to automate tasks
Contribute to lab content peer reviews to ensure quality of content before labs are published
Participate in lab team meetings and contribute to lab product feature requests and prioritization discussions
Skills & Abilities
Experience with a programming or scripting language (Python preferred)
Demonstrated ability with at least one cloud vendor (Azure, AWS, or GCP)
Strong command of the English language (written and verbal)
Experience with Infrastructure as Code (Terraform, ARM templates, Bicep, CloudFormation, Deployment Manager)
Comfortable working at the command line in Linux and with containers (Docker, Kubernetes)
Familiarity with access control mechanisms for one or more cloud vendors (IAM policies, role-based access control)
- HOMEBASED
- Ref. : 1000006808
- Cheltenham (Delta House)
- Gloucestershire
- The role: Scheduling / Operations / Student Engagement / Business Support
Location: Cheltenham, Gloucester
Contract: Full time, 37.5 hrs per week - Hybrid 3 days in the office
Package: competitive base salary plus benefits
Job purpose:
You will join QA as a Scheduling Specialist; you will manage the allocation of training programmes, working closely with QA trainers resourcing a schedule of events within client timelines and managing marking allocations.
About you:
If you have experience working in a planning environment role where you are managing multiple tasks or resources and are data driven with an analytical approach, enjoy finding solutions, then this could be the role for you. You may have a background in event management for training services or seminars.
A ‘day in the life’ of a Scheduling Specialist:
Creating schedules for students.
Collaborating with our sales teams to fulfil Client specific programmes as well as managing the day to day schedule of public courses.
Identify gaps in current training capabilities and put forward cases to employ additional trainers.
A little about QA:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future.
We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today.
Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- GL53 7TH
- Ref. : 1000007331
- Manchester (St James Buildings)
- Lancashire
- Administrator within our Student Services Team
QA Higher Education, Manchester City Centre
Monday – Friday 9am- 5.30pm, fulltime contract, on campus daily
Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector?
Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!
About the role: As Student Support Advisor you will work with a small team acting as the first point of contact for all aspects of the face to face, written and telephone interaction with our higher education students. The role will also involve providing administrative support to the students and internal departments.
Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST!
Here’s some of what be doing: (click through to read the full JD)
First point of contact for all registered students on campus who require information and support from the student services department.
deliver a first class and focused front-line service attending to all face to face, written and telephone enquiries.
provide professional, effective and efficient support to our students and make referrals where necessary.
Assist with all aspects of student administration (to include student letter requests, student record management.
Provide internal departments with a good and effective service. respond to Incoming telephone calls, letters, emails in a timely and professional manner.
assist with the enrolment and induction of students where required.
NB very occasionally you will be required to work evenings and weekends for cover and during peak periods.
Bring your experience:
Good administration skills with attention to detail.
Excellent knowledge of Microsoft Office applications, in particular, Excel and Word.
Excellent written and oral communication and interpersonal skills.
Managing a busy and varied workload, in a pressurised environment, adhering to deadlines
Exceptional problem-solving skills with the ability to work on own initiative.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
#administration
#graduateopportunity
#london
#studentsupport
#administrator
#customerservice
#LifeAtQA
- M1 6FQ
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