QA - Search results(59 vacancies/1)-Display all

Client Relationship Manager (DACH)

Ref. : 1000008683
Client Relationship Manager (DACH) Hybrid (London) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. You’ll grow existing customer and partner relationships and identify and win new business to deliver against specific, measurable targets across a broad spectrum of products and services across a portfolio of international customers. Your region will cover the DACH sector and will require a knowledge of GERMAN as a language. Key Responsibilities: Identify and liaise with key stakeholders/decision makers for existing customers/partners through business development and client referral. Win new business by identifying and contacting new customers and new business development activities. Strong online presence via platforms such as Linkedin to grow contact network and QA marketing reach. Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Experience: Track record of achieving sales targets B2B sales experience Working to tight deadlines where high level of accuracy are required Experience of resolving or offering solutions to queries
SL1 1SG

Senior Client Relationship Manager - Leeds

Ref. : 1000008688
Leeds (Brewery Wharf)
Yorkshire
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: Leeds - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to win new business and grow your account base by nurturing your existing customers. About you: You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Client Relationship Manager Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
LS10 1NE

Senior Marketing Executive, Birmingham or Manchester or London based

Ref. : 1000008537
Birmingham (Louisa Ryland House)
Birmingham
Senior Marketing Executive Location: Birmingham, London or Manchester Working pattern: Hybrid working, Full-time & Permanent Opportunity Are you a passionate and results-driven marketer looking to make a significant impact in the education sector? Join us as a Senior Marketing Executive and play a pivotal role in driving lead generation and engagement for our university partners. About our role: You’ll collaborate with the Marketing Manager to plan, design, and execute campaigns that attract and inspire prospective students. This hands-on role requires strategic thinking, creativity, and a passion for delivering measurable results. You’ll also mentor team members, fostering a collaborative and innovative environment. Here’s a flavour of what’s involved: (training provided, click the link to read the full JD) Design and deliver strategic paid and organic marketing campaigns to maximize ROI. Analyse and refine multi-channel campaigns in collaboration with university partners and agencies. Provide data-driven insights to optimize marketing strategies. Develop and implement cohesive content strategies across various platforms. Explore and integrate new marketing channels and opportunities. Bring your experience: Experience: in a Marketing Executive role, with a strong focus on lead generation and strategy alignment. Skills: Proficiency in campaign design, multi-channel strategies, and data-driven decision-making. Confident copywriting and mentoring abilities are essential. Knowledge: Familiarity with the higher education market is advantageous. General knowledge of MS Office and Adobe Creative Suite is a plus. Qualifications: Degree in Marketing or related field, or equivalent professional experience. A little more about us: QAHE is a private UK higher education provider working in partnership with UK universities to recruit to and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 17,000 students from all over the world. Apply today - Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #marketingvacancy #studentrecruitment #highereducation #LifeAtQA #campaigns #strategy #leadgeneration
B3 3PL

Scheduling Specialist

Ref. : 1000006808
Swindon
Wiltshire
Scheduling / Operations / Student Engagement / Business Support SWINDON Full time, 37.5 hrs per week - Hybrid 3 days in the office Competitive base salary plus benefits Job purpose: You will join QA as a Scheduling Specialist; you will manage the allocation of training programmes, working closely with QA trainers resourcing a schedule of events within client timelines and managing marking allocations. About you: If you have experience working in a planning environment role where you are managing multiple tasks or resources and are data driven with an analytical approach, enjoy finding solutions, then this could be the role for you. You may have a background in event management for training services or seminars. A ‘day in the life’ of a Scheduling Specialist: Creating schedules for students. Collaborating with our sales teams to fulfil Client specific programmes as well as managing the day to day schedule of public courses. Identify gaps in current training capabilities and put forward cases to employ additional trainers. A little about QA: At QA, our mission is powering people’s potential. We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
GL53 7TH

Degree Apprenticeship Coach (Digital and Technology Solutions)

Ref. : 1000008663
Home Based
Other
Degree Apprenticeship Coach (Digital and Technology Solutions) Remote/Home-based Are you looking for your next move in technical skills coaching and have some valuable degree apprenticeships experience? Or maybe you have a technical background in an IT Management role and feel passionate about coaching our learners to help them get the best out of their courses? If so, QA could be the company for you! We’re the UKs leading digital skills provider in the higher education field; experts in up-skilling and other talent needs for public sector and large enterprises. Want a supportive environment with flexibility promoting a good work/life balance? Don’t worry, we offer that too! What is my purpose in this role? Working within the QA Degree Apprenticeship team, you will be providing coaching and mentoring to our students to successfully complete their Degree Apprenticeship programme. What will I be doing? *You will be managing, with some guidance, a targeted number of learners throughout their learning journey *You’ll be encouraging learners to apply their newly acquired skills and knowledge in their day to day roles *You will also ensure learners have clear objectives termly to support their timely progression. *You’ll provide coaching via the appropriate methods to best support individual learner needs *You will be responsible for supporting learners through their learning journey to successful completion of their assessment *You will observe, review and provide feedback on evidence produced by learners throughout their Apprenticeship, to support completion of Work Based modules *You’ll also identify ongoing learners who are at risk of failing to meet the requirements of Gateway and assessment. *You’ll proactively communicate with the Academic team, via direct contact and system engagement as appropriate, at all times to ensure learner support & progression. What do I need to succeed? This role would be a great fit if you’ve industry experience within one of the below specialisms : Software Developer/Engineer/Tester (Software engineering) Data Specialist/Analyst (Data analytics) IT Consultant/Project Manager (IT operations/project management) Network Engineer/Consultant (Networking) Cyber Security Analyst (Infosec/cybersecurity) You need to hold a Masters in a related technical subject)
HOMEBASED

Digital Product Management Apprenticeship Coach

Ref. : 1000007516
Home Based
Other
Digital Product Management Apprenticeship Coach Fully remote QA are the market leader in technology learning & apprenticeship solutions. Our new way of learning draws on both digital and live methods, so you'll have the chance to set your mark through a variety of channels. Digital learning is continually growing and evolving, and we've only just touched the surface of what's possible. We're actively making a difference in other people's lives, and you will be at the heart of that. Our culture echoes this positivity, we know that collectively our ideas will revolutionise learning. We work with the world's biggest brands & companies to give them the competitive edge in the digital world of today. As a Digital Learning Consultant you will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme. Key Responsibilities: Coach and support a case-load of learners through their Digital Product Management apprenticeship Collaborate with our internal Learning Specialists and course developers to ensure learners successfully achieve their apprenticeship programme on time. Provide clear and detailed written feedback on learning activities and goal completion Support learners online across a variety of modules specifically helping them apply their skills to their current job roles. About you: Recent industry experience in a Digital Product Manager role Excellent research and analytical skills In depth knowledge of relevant product management principles Analysed the structure of a business to determine how it operates and determine its objectives Familiar with current Product Management methodologies Understanding of the product delivery lifecycle You will have the ability to mentor and coach learners through their apprenticeships Having an organised approach with the ability to handle a large caseload of learners will be part of your toolkit Strong written skills are essential due to the data recording/written feedback element of the role What we can offer you: Competitive salary with a whole host of excellent benefits!27 days (+8 bank holidays) annual leave rising to 30 after 5 years 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners) Remote Working Equal Opportunities: At QA, we’re 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it’s our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work. #LI-AW1 #LI-Remote
HOMEBASED

Client Relationship Manager - Apprenticeships Glasgow

Ref. : 1000008455
Glasgow
Glasgow
The role: Client Relationship Manager -Glasgow Location: Glasgow G2 5AH, Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. A ‘day in the life’ of a Client Relationship Manager Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets. Sounds great, doesn’t it? And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
G2 5AH

Human Resources Compliance Specialist

Ref. : 1000008715
Slough
Berkshire
People Compliance Specialist Location: Slough/London (Hybrid 2 days a week in the office) Competitive Salary + Benefits We are looking for a meticulous and knowledgeable HR Compliance Specialist to ensure our HR policies, practices, and programs comply with applicable labour laws and internal standards. You’ll be the first point of contact for our customers and you’ll provide a high quality and customer focused service whilst always trying to make things better. As the People Compliance Specialist, you will support with all compliance matters relating to right to work, immigration, disclosure and BPSS checks and Ofsted requirements. Key Responsibilities: Provide advice and guidance to the People team and the business as/when legislation changes, supporting with the delivery of training and briefings when required. Audit internal HR processes, documentation, and systems to identify and correct compliance gaps. Work closely with your manager to ensure the business remains compliant within its legal requirement for Ofsted, disclosure and BPSS checks, right to work and immigration and all related administration processes are adhered to with the support of regular reporting and monitoring. Work closely and proactively with the PS team to ensure appropriate RTW checks have been carried out correctly for sponsored workers and others with an immigration status before they start work/extend contract/switch to another visa category. Lead on the visa application process for staff, including issuing certificates of Sponsorship (CoS), ensuring the manager and applicant are kept up to date with progress. Verify Employer Checking Service (ECS) checks and ensure Positive Verification Notice expiry dates are inputted on the HR system, escalating any Negative Verification Notices for appropriate action. Continued monitoring of; Right to Work, Immigration & UK legislation compliance. Verify accurate input of nationality, passport details, Right to Work permission, and visa expiry dates on HR System. Future visa expiries, proactively tracking, following up and actioning where necessary, escalating where required. BPSS compliance for employees with access to government data both inside and outside of the UK. Correct disclosure levels (Scroll to the bottom of this advert to read the full Job-Description) Your Experience/Skill Proven experience of working within a varied and fast paced People team environment. Working knowledge and understanding of immigration legislation, UKVI Points Based System, Sponsorship and Right to Work rules, with a willingness to learn and develop. Strong understanding of compliance processes, including Ofsted, data protection (GDPR), and key employment laws. Ability to work independently and use initiative to develop methods for tracking and monitoring compliance. Proficient in Microsoft Office, with intermediate Excel skills. CIPD level 3, equivalent HR Qualification or experience(desirable)
SL1 1SG

Junior Customer Success Manager

Ref. : 1000008722
UK
Other
Job title: Junior Customer Success Manager Location: London You will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets. Job Description: You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will be required to orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will be required to understand customers’ business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success). You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. You will need to embed yourself as a trusted/strategic advisor, advocate for customers and drive continued value of our products and services. About you: Proven track record or working with enterprise customers in sales type roles e.g. Account Management, Customer Success and Sales. A strong customer advocate with the ability and willingness to lead customer relationships and work with them to find solutions to solve business challenges. Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. Please find out more about us at https://www.qa.com/about/careers/
TBC

Business Development Executive

Ref. : 1000008639
Birmingham (Louisa Ryland House)
Birmingham
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: Birmingham - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: Competitive base salary with an uncapped commission Job purpose: You will join QA as a Business Development Executive; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. About you: You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, resolving solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Business Develop Executive Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you!
B5 4UA

Client Relationship Manager - London

Ref. : 1000008736
London (International House)
London
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: London Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. A ‘day in the life’ of a Client Relationship Manager Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets. Sounds great, doesn’t it? And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
E1W 1UN

Apprentice IT Service Desk Technician

Ref. : 1000008440
Leeds (Brewery Wharf)
Yorkshire
Apprentice IT Service Desk Technician Leeds, Onsite About the Position: Are you someone who’s looking to get started in a brand-new career, or wants to take a shift in their current one? If you’re looking for an exciting opportunity in an IT department with a progressive Team and Company, where you can really develop new skills and start a rewarding career this may be the perfect role for you! You’ll be joining QA as an IT Service Desk Apprentice for our IT Team, providing support with various support tasks that are vital for our efficiency and continued success. Also working as part of our wider IT team, you’ll play a key role in the continued growth of QA. You will provide 1st line support to internal and external customers. Being the first point of contact, you will to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress. As this role is based at the QA HQ you will give support via telephone and also in person desk side. Key Responsibilities Supporting colleagues who will be calling the dedicated QA IT Helpdesk number with issues their access right, application faults etc. Provide 1st line support to internal and external customers & being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible. Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues. Escalate incidents where required to 2nd and 3rd line teams. Display excellent customer service and maintain outstanding customer satisfaction levels About You: Confident on the phone and will have an interest in IT/Computing possibly have built your own PC's or are supporting friends and family with their IT issues and wish to make this into a career. You’ll need a positive attitude towards getting the job done, while working to support the people services team, a desire to learn and provide an excellent service. You will have the ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress.
E1W 1UN

Paid Social Executive

Ref. : 1000008760
UK
Other
Paid Social Executive Location: London, Tower Hill Hybrid role 1-2 days in the office Contract: Full time, 37.5 hrs per week Package: competitive + benefits About the role: We’re looking for a proactive and hands-on Paid Social Executive to create and execute high-performing B2B paid social campaigns across all paid channels (with a specific focus on LinkedIn). Reporting to the Senior Marketing Manager, you’ll play a key role in audience targeting, campaign management and performance optimisation to support the tactical delivery of marketing objectives. You’ll collaborate with a range of stakeholders to create data-driven, engaging campaigns that drive net new business, deepen relationships with existing customers and drive leads. This is an exciting opportunity for someone with proven experience in B2B LinkedIn advertising who is ready to take the next step—growing their strategic and operational ownership of paid social within a supportive and fast-paced environment. Role Responsibilities: Support the planning, execution, and optimisation of full-funnel paid social campaigns, primarily on LinkedIn, to drive awareness, engagement, and leads Build and segment high-performing audiences using platform tools and insights and implement structured A/B tests to improve creative, copy and targeting. Monitor campaign performance across key KPIs and manage paid social budgets to ensure continuous optimisation, efficient media spend and alignment with broader marketing goals. Collaborate with designers and content creators to deliver on-brand, effective ad Track campaign success through to Salesforce and deliver accurate, insightful reports using tools such as LinkedIn Campaign Manager, GA4, Looker. Your Experience/Skills: Proven experience planning and managing full-funnel B2B paid social campaigns, with a strong focus on LinkedIn. Analytical and data-driven, with the ability to extract actionable insights to optimise performance and present results, using tools such as LinkedIn Campaign Manager, GA4. Desirable - Looker, Salesforce. Solid understanding of paid social objectives, audience segmentation and optimisation, paired with the confidence to challenge and refine proposed audiences, objectives, or KPIs from colleagues less familiar with paid social best practices. Experience of working collaboratively with a range of internal and external stakeholders.
TBC

Data Apprenticeship Tutor

Ref. : 1000008554
London
London
Data Apprenticeship Tutor Home based/travel to site if required Job Summery Teaching Data Apprenticeship programmes at Level 3 & 4 as part of our programme delivery, aimed at empowering individuals and organisations to unlock the power of data. You’ll design and deliver cutting-edge training programs in database design and visualisations using industry standard software. Finally, you’ll get the opportunity to collaborate with subject matter experts to develop and refine learning content that empowers learners to excel in the evolving data landscape. Role Responsibilities: Craft and deliver immersive and cutting-edge experiences across the Data Science curriculum, captivating learners from diverse backgrounds and organisations. Collaborate and innovate with subject matter experts to develop dynamic and engaging courses and other high-impact learning assets that drive growth. Provide in-depth expert knowledge in your specialist area, offering insights cross functionally when required. Champion quality and innovation by upholding the highest standards of excellence and drive innovation as a key ambassador for our renowned training programs. Fuel your growth by taking ownership of your professional development, ensuring your expertise remains relevant and cutting-edge in the ever[1]evolving field of data science – 3 days of free training on any of our courses available Your Experience/Skills: Experience in using data tools such as: PowerBi, Tableau, Data Storytelling, SQL Proficient in the use of programming languages: Python. SQL Experience in using and good knowledge of: Data manipulation & visualisations, Data modelling, Data architecture and cloud, Data analytics and statistics Desirable knowledge of apprenticeships and work-based learning Desirable knowledge of the Ofsted Common Inspection Framework Desirable industry experience with teaching/ coaching experience Passion for lifelong learning and development as a profession
TBC

PMQ Project Management Trainer

Ref. : 1000008481
London (International House)
London
PMQ Project Management Trainer Location: London, hybrid/remote (60-70% remote) Employment Type: Full-time / Permanent Are you a Project Management Trainer looking for that next step? Or maybe you’re an established Project Manager looking for a rewarding career change in training? If you want to be part of a genuinely supportive and professional environment, teaching what you are most passionate about, then QA could be the company you’re looking to join! We’re the UKs leading IT digital skills provider – experts in upskilling, re-skilling and other talent needs required by established public sector organisations, enterprises, and higher education universities! What’s my purpose? When you join QA, your pivotal role will be to simply deliver high quality courses to our learners! This could be in a classroom or virtual setting, but we need enthusiasm and interactive courses to help get the best out of those we’re teaching! What responsibilities would I have? You’ll be delivering core PPM courses to practitioner level that is APM PMQ You’ll support us with customization of learning topics or programmes, offering your subject level expertise and utilising it You’ll contribute to QA’s success by reviewing learner evaluations and finding areas for improvement You will be providing learners with post-course support through various avenues of contact where necessary Like with most roles, you’ll need to undertake some administrative tasks too! What do I need to apply and succeed? You’ll be teaching project management courses, so we’d ask you have a APM PMQ qualification OR People Cert's Managing Successful Programmes You’ll be great in this role if you have a technical background in project management – You’ll have been a Project Manager at one point in your career! Although it would be perfect if you had training experience already, we’re all about the desire to succeed so this is preferred but not essential by any means!
TBC

Sales Manager

Ref. : 1000008762
Manchester (St James Buildings)
Lancashire
Sales Manager (Public Sector) Manchester Full time, Hybrid 3 days in office Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. You will manage, motivate and develop a team of up to 6 individual contributors to achieve or exceed quarterly revenue targets. Key Responsibilities: Working closely with other managers to support define and execute the go to market strategy within the Public Sector Win team. Assigning activity and communicating clear performance expectations, objectives and key results Monitoring day to day activity and progress and addressing drops in productivity Coaching and developing team members to enhance their sales competence and achievement of targets Support the team with problem solving and decision making where appropriate Actively involved in large deals, role modelling effective sales techniques Acting as a point of contact for client issues Experience: Strong track record of delivering stretching sales targets as an individual contributor Buddied and mentored junior sales individual contributors Experience of working in a customer centric, fast paced, matrix environment Created and achieved against personal development plans Knowledge of QA business solutions Awareness of the importance of customer centricity and team collaboration Knowledge of how to set SMART performance objectives
M1 6FQ

Student Advice & Support Assistant (Customer Service Role) Birmingham

Ref. : 1000008568
Birmingham (Louisa Ryland House)
Birmingham
Student Advice & Support Assistant (customer service role) QA Higher Education, City Centre Birmingham Monday – Saturday 5 days per week, fulltime contract, on campus daily   Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!    About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! NB in general you will be required to work one evening until 9pm per week and on average one Saturday per month Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines Exceptional problem-solving skills with the ability to work on own initiative. #administration #graduateopportunity #birmingham #studentsupport #administrator #customerservice #LifeAtQA
B3 3PL

Digital Learning Advisor

Ref. : 1000008666
Home Based
Other
Digital Learning Advisor Remote (ability to come to a QA office with advanced notice) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a Data Technician level 3 apprenticeship. Key Responsibilities: Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria. Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning Specialists to ensure learners receive feedback on submissions and responses to queries within SLA. Be available on Zendesk online chat during working hours and provide prompt responses to learner queries. Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area. Professionally engage with both employers and learners to update on progress and plan for realistic progression. Deal with customer questions and complaints in line with Company policy where appropriate. About you: Excellent verbal and written communication skills Ability to engage and motivate learners remotely Self-motivated with a customer centric focus Strong planning and organising skills Ability to solve problems using experience and knowledge to overcome barriers Desire to learn and develop Safeguarding QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including: an enhanced disclosure check Child Barring list check qualification checks online checks medical fitness identity and right to work All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview. We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
HOMEBASED

People Services Coordinator

Ref. : 1000008723
Slough
Berkshire
People Operations Coordinator Slough or London/Slough Hybrid Competitive Salary We are seeking a highly organised, detail-oriented People Operations Coordinator to support and enhance our People Operations (HR) function. In this role, you will assist with administrative processes across the employee lifecycle, from onboarding to offboarding, and help ensure our employee experience is seamless, efficient, and positive. You will often be the first point of contact for the People Team and provide high quality, customer focused, HR support service whilst continuously being dynamic in influencing positive improvements across the team. Key Responsibilities: Process a range of operational tasks from the creation of contracts of employment and job change letters to initiating and managed background checks and owning the referencing and probation processes - all in line with our SLAs. Maintain accurate employee records and update HR systems. Create and update employee records and files in a timely manner Maintain Sostenuto (SOS) call management system, ensuring that all calls and queries are logged, responded to where necessary and the appropriate audit trails are available. Data integrity must be high taking into consideration subject of queries and Service Level Agreements. Determine need to escalate queries as necessary and do so via SOS call management system, ensuring that the system reflects the nature of the query to ensure a high level of customer satisfaction. Monitor and update the probation tracker regularly, ensuring timely follow-ups with managers regarding probation reviews, completions, or required extensions. Your Experience/Skills: Ability to prioritise effectively under pressure and multitask including strong organisation skills You’ve taken your first steps in a HR environment already or you have proven interest in kick starting your career in HR Desirable basic knowledge of HR and/or recruitment best practice and processes Excellent customer service skills
SL1 1SG

Deputy Head of Quality Assurance, London or Birmingham or Manchester

Ref. : 1000008661
London (Rosebery Avenue)
London
Deputy Head of Quality Assurance within HIGHER EDUCATION QA Higher Education, Birmingham OR Manchester OR London based Hybrid & mainly at home working with ad hoc travel as required Do you have experience within the education sector, ideally managing a small team and dealing with all aspects of OfS regulations (the Office for Students Regulator) and quality assurance matters. About our role: You will work closely with the Director of Quality Assurance. Our role is instrumental to ensuring adherence to the highest standards of educational excellence. Collaborating closely with colleagues in the Quality & Academic Teams, our role entails developing and implementing robust quality assurance policies and procedures to uphold regulatory requirements and accreditation standards. Through meticulous data analysis and reporting, the Deputy Head of Quality Assurance provides invaluable insights to drive continuous improvement initiatives across academic programmes, services, and processes. You will have sound knowledge on quality assurance matters, attending committee meetings, minute taking, following up agenda items related to various student matters. You will work closely with our university partners and awarding bodies not to mention advising internal teams on all relevant matters. Here’s some of what’s involved: (click through to view the full JD) Gathering information; quantitative and qualitative data on a department, system or process and evaluating the performance against pre-determined criteria. Assist with the development of QAHE’s Management and Governance arrangements in line with the OfS public interest governance principles. Assist with the oversight of quality assurance procedures across QAHE’s university partners, including annual monitoring, responding to external examiners and student engagement. Work with the Director of Quality Assurance on reviews with third party regulators e.g. OfS, QAA, BAC and BC. Provide advice to staff on all matters relating to the maintenance and enhancement of academic quality and standards, including the OfS regulatory framework for quality and standards and the QAA Quality Code. Deputising for the Director of Quality Assurance as required. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #qahighereducation #highereducation #qualityassurance #studentsupport #London #Birmingham #Manchester #officeforstudents #OfS
EC1R 4TF

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