- Ref. : 1000008783
- Home Based
- Other
- Service Delivery Manager – Apprenticeships (Service Delivery)
Location: Home Based - with travel required as per customer/internal requirements
FIXED TERM CONTRACT - 12 Months
About the role:
As a Service Delivery Manager, you will serve as the trusted advisor and primary point of contact for QA’s largest customers, ensuring the successful delivery of learning and apprenticeship programmes. Your role will involve representing the customer’s voice internally, collaborating across multiple service lines, and driving service excellence aligned with customer talent strategies. You will drive Service performance across customer contracts, lead the provision of MI and provide ownership across complex escalations. You will also lead on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives.
Key Responsibilities:
Build and maintain strong relationships with senior customer stakeholders, act as a trusted advisor, and ensure alignment between learning programmes and customer talent strategies.
Manage KPIs and contractual commitments across your customer portfolio and proactively mitigate risks to ensure successful Apprenticeship outcomes.
Serve as the primary operational point of contact for your customer portfolio within QA, fostering collaboration across service lines and internal teams to meet customer expectations and deliver integrated solutions.
Drive process enhancements, monitor programme outcomes, and report on progress, using insights to identify improvements and demonstrate value delivered.
Support the wider function, contribute to a high-performance culture, and ensure work is well-organised, aligned with QA goals, and escalated appropriately when needed.
Your Benefits:
27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications.
We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require.
If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps.
QA is headquartered in London & New York.
Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
- HOMEBASED
- Ref. : 1000008809
- Home Based
- Other
- Business Analyst Apprenticeship Coach
Fully remote
QA are the market leader in technology learning & apprenticeship solutions.
Our new way of learning draws on both digital and live methods, so you'll have the chance to set your mark through a variety of channels. Digital learning is continually growing and evolving, and we've only just touched the surface of what's possible.
We're actively making a difference in other people's lives, and you will be at the heart of that. Our culture echoes this positivity, we know that collectively our ideas will revolutionise learning. We work with the world's biggest brands & companies to give them the competitive edge in the digital world of today.
As a Digital Learning Consultant you will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme.
Key Responsibilities:
Coach and support a case-load of learners through their cyber apprenticeship
Collaborate with our internal Learning Specialists and course developers to ensure learners successfully achieve their apprenticeship programme on time.
Provide clear and detailed written feedback on learning activities and goal completion
Support learners online across a variety of modules specifically helping them apply their skills to their current job roles.
Skills and Experience
Recent industry experience in a BA role (min 5 years)
Business modelling and data modelling experience
Excellent research and analytical skills
Investigation techniques and requirements engineering knowledge and experience
Experience in stakeholder management
Analysed the structure of a business to determine how it operates and determine its objectives
Understanding of the business analysis fundamentals
User acceptance testing knowledge and experience
- HOMEBASED
- Ref. : 1000008197
- Cheltenham
- Gloucestershire
- Apprenticeships Skills Coach
Cheltenham – hybrid, 3 days in the office
You will be supporting and coaching a group of learners working towards the successful and timely achievement of their programme.
** This role requires you to hold and maintain SC or DV clearance as part of your role **
Role Responsibilities:
Coach and support an agreed caseload of learners in smaller organisations and corporate environments
Work with internal Skills Coaches, Learning Specialists and Quality Assurance Consultants to ensure learners successfully achieve their apprenticeship programme on time
Support learners across a variety of modules specifically helping them apply their skills to their immediate job roles
Observe, review and provide feedback on evidence produced by learners to ensure it is of the appropriate standard to reflect the learner’s knowledge, skills and behaviour and meet the needs of the Awarding Organisation
Adhere to and apply quality assurance procedures when reviewing all components of the standards/framework to minimise referrals and meet deadlines
Your Experience/Skills:
Passion and enthusiasm for helping learners to succeed
Flexible, resilient and pro-active approach
Ability to work independently and collaborate within the wider team
Forms appropriate relationships with those you collaborate with
Is committed to demonstrating the organisations values and behaviours in your work
- E1W 1UN
- Ref. : 1000008666
- Home Based
- Other
- Digital Learning Advisor
Remote (ability to come to a QA office with advanced notice)
Full time, 37.5 hours per week
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a Data Technician level 3 apprenticeship.
Key Responsibilities:
Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.
Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning
Specialists to ensure learners receive feedback on submissions and responses to queries within SLA.
Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.
Professionally engage with both employers and learners to update on progress and plan for realistic progression.
Deal with customer questions and complaints in line with Company policy where appropriate.
About you:
Excellent verbal and written communication skills
Ability to engage and motivate learners remotely
Self-motivated with a customer centric focus
Strong planning and organising skills
Ability to solve problems using experience and knowledge to overcome barriers
Desire to learn and develop
Safeguarding
QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.
This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:
an enhanced disclosure check
Child Barring list check
qualification checks
online checks
medical fitness
identity and right to work
All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.
We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
- HOMEBASED
- Ref. : 1000008663
- Home Based
- Other
- Degree Apprenticeship Coach (Digital and Technology Solutions)
Remote/Home-based
Are you looking for your next move in technical skills coaching and have some valuable degree apprenticeships experience? Or maybe you have a technical background in an IT Management role and feel passionate about coaching our learners to help them get the best out of their courses?
If so, QA could be the company for you! We’re the UKs leading digital skills provider in the higher education field; experts in up-skilling and other talent needs for public sector and large enterprises. Want a supportive environment with flexibility promoting a good work/life balance? Don’t worry, we offer that too!
What is my purpose in this role?
Working within the QA Degree Apprenticeship team, you will be providing coaching and mentoring to our students to successfully complete their Degree Apprenticeship programme.
What will I be doing?
*You will be managing, with some guidance, a targeted number of learners throughout their learning journey
*You’ll be encouraging learners to apply their newly acquired skills and knowledge in their day to day roles
*You will also ensure learners have clear objectives termly to support their timely progression.
*You’ll provide coaching via the appropriate methods to best support individual learner needs
*You will be responsible for supporting learners through their learning journey to successful completion of their assessment
*You will observe, review and provide feedback on evidence produced by learners throughout their Apprenticeship, to support completion of Work Based modules
*You’ll also identify ongoing learners who are at risk of failing to meet the requirements of Gateway and assessment.
*You’ll proactively communicate with the Academic team, via direct contact and system engagement as appropriate, at all times to ensure learner support & progression.
What do I need to succeed?
This role would be a great fit if you’ve industry experience within one of the below specialisms :
Software Developer/Engineer/Tester (Software engineering)
Data Specialist/Analyst (Data analytics)
IT Consultant/Project Manager (IT operations/project management)
Network Engineer/Consultant (Networking)
Cyber Security Analyst (Infosec/cybersecurity)
You need to hold a Masters in a related technical subject)
- HOMEBASED
- Ref. : 1000007516
- Home Based
- Other
- Digital Product Management Apprenticeship Coach
Fully remote
QA are the market leader in technology learning & apprenticeship solutions.
Our new way of learning draws on both digital and live methods, so you'll have the chance to set your mark through a variety of channels. Digital learning is continually growing and evolving, and we've only just touched the surface of what's possible.
We're actively making a difference in other people's lives, and you will be at the heart of that. Our culture echoes this positivity, we know that collectively our ideas will revolutionise learning. We work with the world's biggest brands & companies to give them the competitive edge in the digital world of today.
As a Digital Learning Consultant you will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme.
Key Responsibilities:
Coach and support a case-load of learners through their Digital Product Management apprenticeship
Collaborate with our internal Learning Specialists and course developers to ensure learners successfully achieve their apprenticeship programme on time.
Provide clear and detailed written feedback on learning activities and goal completion
Support learners online across a variety of modules specifically helping them apply their skills to their current job roles.
About you:
Recent industry experience in a Digital Product Manager role
Excellent research and analytical skills
In depth knowledge of relevant product management principles
Analysed the structure of a business to determine how it operates and determine its objectives
Familiar with current Product Management methodologies
Understanding of the product delivery lifecycle
You will have the ability to mentor and coach learners through their apprenticeships
Having an organised approach with the ability to handle a large caseload of learners will be part of your toolkit
Strong written skills are essential due to the data recording/written feedback element of the role
What we can offer you:
Competitive salary with a whole host of excellent benefits!27 days (+8 bank holidays) annual leave rising to 30 after 5 years
3 full training days from a wide range of courses
Continuous performance development
2 days off for charity work
Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners)
Remote Working
Equal Opportunities:
At QA, we’re 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it’s our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.
#LI-AW1
#LI-Remote
- HOMEBASED
- Ref. : 1000008554
- London
- London
- Data Apprenticeship Tutor
Home based/travel to site if required
Job Summery
Teaching Data Apprenticeship programmes at Level 3 & 4 as part of our programme delivery, aimed at empowering individuals and organisations to unlock the power of data. You’ll design and deliver cutting-edge training programs in database design and visualisations using industry standard software. Finally, you’ll get the opportunity to collaborate with subject matter experts to develop and refine learning content that empowers learners to excel in the evolving data landscape.
Role Responsibilities:
Craft and deliver immersive and cutting-edge experiences across the Data Science curriculum, captivating learners from diverse backgrounds and organisations.
Collaborate and innovate with subject matter experts to develop dynamic and engaging courses and other high-impact learning assets that drive growth. Provide in-depth expert knowledge in your specialist area, offering insights cross functionally when required.
Champion quality and innovation by upholding the highest standards of excellence and drive innovation as a key ambassador for our renowned training programs.
Fuel your growth by taking ownership of your professional development, ensuring your expertise remains relevant and cutting-edge in the ever[1]evolving field of data science – 3 days of free training on any of our courses available
Your Experience/Skills:
Experience in using data tools such as: PowerBi, Tableau, Data Storytelling, SQL
Proficient in the use of programming languages: Python. SQL
Experience in using and good knowledge of: Data manipulation & visualisations, Data modelling, Data architecture and cloud, Data analytics and statistics
Desirable knowledge of apprenticeships and work-based learning
Desirable knowledge of the Ofsted Common Inspection Framework
Desirable industry experience with teaching/ coaching experience
Passion for lifelong learning and development as a profession
- TBC
- Ref. : 1000008363
- Home Based
- Other
- Data Analytics Apprenceship Tutor
Remote
Full time/Permanent
Role Purpose
As a Data Analytics trainer with QA, you will be at the forefront of data and technical delivery, working with subject matter experts to develop, design and deliver cutting-edge Apprenticeship programs using the latest industry standard software.
Role Responsibilities:
Craft and deliver immersive and cutting-edge experiences across the Data Science curriculum, captivating learners from diverse backgrounds and organisations.
Collaborate and innovate with subject matter experts to develop dynamic and engaging courses to promote outstanding delivery.
Provide in-depth expert knowledge in your specialist area, offering insights cross functionally when required.
Champion quality and innovation by upholding the highest standards of delivery, adopting our 6 quality principles
Fuel your growth by taking ownership of your professional development, ensuring your expertise remains relevant and cutting-edge in the ever-evolving field of data technology
Complete accurate and timely attendance registers for 100% delivery
Your Experience/Skills:
Building and manipulating database applications, both locally and in the cloud
Craft captivating learning experiences which demonstrate your design, development, and delivery of learning in Data.
Proficient in non-scripting ETL tools.
Proficient in Power Bi, Tableau, Qlik and Databricks.
Knowledge and experience of data analytics.
Champion of data management best practice.
Versatility in subject knowledge supporting multiple delivery programme opportunities
Shows a thirst for skills, knowledge and understanding in the following:
Data storytelling with PowerBI and Desktop (including DAX).
Engineering data in Azure.
Virtuoso with Microsoft SQL databases (on-premises and within Azure).
Data wrangling wizard using C#, R and Python.
Passion for lifelong learning and development as a profession.
- TBC
- Ref. : 1000008481
- London (International House)
- London
- PMQ Project Management Trainer
Location: London, hybrid/remote (60-70% remote)
Employment Type: Full-time / Permanent
Are you a Project Management Trainer looking for that next step? Or maybe you’re an established Project Manager looking for a rewarding career change in training?
If you want to be part of a genuinely supportive and professional environment, teaching what you are most passionate about, then QA could be the company you’re looking to join! We’re the UKs leading IT digital skills provider – experts in upskilling, re-skilling and other talent needs required by established public sector organisations, enterprises, and higher education universities!
What’s my purpose?
When you join QA, your pivotal role will be to simply deliver high quality courses to our learners! This could be in a classroom or virtual setting, but we need enthusiasm and interactive courses to help get the best out of those we’re teaching!
What responsibilities would I have?
You’ll be delivering core PPM courses to practitioner level that is APM PMQ
You’ll support us with customization of learning topics or programmes, offering your subject level expertise and utilising it
You’ll contribute to QA’s success by reviewing learner evaluations and finding areas for improvement
You will be providing learners with post-course support through various avenues of contact where necessary
Like with most roles, you’ll need to undertake some administrative tasks too!
What do I need to apply and succeed?
You’ll be teaching project management courses, so we’d ask you have a APM PMQ
qualification OR People Cert's Managing Successful Programmes
You’ll be great in this role if you have a technical background in project management – You’ll have been a Project Manager at one point in your career!
Although it would be perfect if you had training experience already, we’re all about the desire to succeed so this is preferred but not essential by any means!
- TBC
- Ref. : 1000008365
- Home Based
- Other
- Data and Software lecturer
Home based
About our role:
As a Lecturer in the Degree Apprenticeship team in QAA you will be working with learners that are studying alongside full-time work to develop themselves in their professional specialism. We teach using Blended Learning, which means that our Lecturers support learners through the development of online content and activities, remote interactive sessions (e.g. WebEx or discussion forums) and in live-online or Face-to-Face workshop.
Key Responsibilities
To design and take ownership for multiple modules on the Degree Apprenticeship programmes, and to contribute to the delivery of high quality learning. This will include online support throughout the programme and delivery of a series of face-to-face live online workshops
Development of course materials for a number of modules, including video for online learning, exercises, slides and assessments
To contribute to the wider team activities on assessment and teaching as required.
To make an active contribution to ensure this programme continues to improve, and that all
Skills & Abilities
Subject Areas (suggested in the Software and Data area but not limited to)
Software
Coding and Programming experience (Python experience essential)
Full stack / Web development
Automation in software development
Flask
Django
DevOps
Data
Machine learning
SQL
Data Visualisation - Power BI
Data Analytics / Statistics
Your Qualifications and Knowledge
Essential:
A post-graduate degree (MSc)
Subject specific qualifications
Desirable:
PhD
Teaching qualification
Excellent, detailed knowledge of more than one topic within the required subject areas
Knowledge of Apprenticeships and work-based learning, or knowledge of Higher Education
Understanding of equality and diversity issues
- TBC
- Ref. : 1000008366
- Home Based
- Other
- Data and AI lecturer
Home based
About our role:
As a Lecturer in the Degree Apprenticeship team in QAA you will be working with learners that are studying alongside full-time work to develop themselves in their professional specialism. We teach using Blended Learning, which means that our Lecturers support learners through the development of online content and activities, remote interactive sessions (e.g. WebEx or discussion forums) and in live-online or Face-to-Face workshop.
Key Responsibilities
To design and take ownership for multiple modules on the Degree Apprenticeship programmes, and to contribute to the delivery of high quality learning. This will include online support throughout the programme and delivery of a series of face-to-face live online workshops
Development of course materials for a number of modules, including video for online learning, exercises, slides and assessments
To contribute to the wider team activities on assessment and teaching as required.
To make an active contribution to ensure this programme continues to improve, and that all
Skills & Abilities
• A background in training in Data Science & AI
• Experience with one or more of the following tools; PyTorch, Python, R, C#, Java
• Desirable with one or more Cloud-native data services, such as; AWS, Azure
• Experience of data science related technologies or strong understanding of statistics and programming skills
Subject Areas (suggested in the AI and Data area but not limited to)
Data
Machine learning
SQL
Data Visualisation - Power BI
Data Analytics / Statistics
Your Qualifications and Knowledge
Essential:
A post-graduate degree (MSc)
Subject specific qualifications
Desirable:
PhD
Teaching qualification
- B5 4UA
- Ref. : 1000008441
- Home Based
- Other
- Computing Lecturer
Home based
Job Purpose
As a Lecturer in the Degree Apprenticeship team in QAA you will be working with learners that are studying alongside full-time work to develop themselves in their professional specialism. We teach using Blended Learning, which means that our Lecturers support learners through the development of online content and activities, remote interactive sessions (e.g. WebEx or discussion forums) and in live-online or Face-to-Face workshop. The role of a Lecturer includes delivery of workshops, marking and module leadership.
Role Responsibilities:
To design and take ownership for multiple modules on the Degree Apprenticeship programmes, and to contribute to the delivery of high quality learning. This will include online support throughout the programme and delivery of a series of face-to-face live online workshops
Development of course materials for a number of modules, including video for online learning, exercises, slides and assessments
To contribute to the wider team activities on assessment and teaching as required.
To make an active contribution to ensure continual programme improvements, and that all apprentices receive a high quality learning experience.
Act as moderator and peer reviewer for other modules on a termly basis.
Feedback from apprentices in evaluations judge the quality of learning to be “very satisfied” or “satisfied”, using the Satisfaction score calculation to ensure a target of a minimum of 90% is achieved.
Teaching and learning practice are consistently judged to be ‘good’ or ‘ outstanding’ as part of the regular peer observations of teaching and learning.
Your Experience/Skills
Essential Qualifications:
A post-graduate degree (MSc or similar)
A teaching qualification or a desire to obtain one, preferably Fellowship of the Higher Education Academy
Subject specific qualifications
Desirable Qualifications:
PhD or working towards one
Teaching qualifications
Ability to deliver practical and engaging teaching and learning sessions.
Industry experience within subject area.
Excellent, detailed knowledge of more than one topic within the required subject areas (e.g. IT PM, Computer Science, Business & Tech, Data Science).
Knowledge of Apprenticeships and work-based learning, or knowledge of Higher Education.
Understanding of equity and diversity issues.
- B5 4UA
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