- Ref. : 1000008147
- London (International House)
- London
- Sales – Client Relationship Manager
London
Salary: Competitive Salary + Commission
Applicants must hold or be prepared to undergo Developed Vetting (DV) once in post, if required.
Do you love generating new business as well as enjoying building relationships with existing customers?
If yes then read on, as we have the perfect role for you…
About our role:
Working in our sales team as a Client Relationship Manager, you’ll be given some clients to account manage where you’ll grow existing customer relationships, but you’ll also need to prospect for new business to grow your list of clients to maximise sales opportunities. You will be doing a good two hours a day of new business sales activity across a variety of channels and will be responsible for arranging customer meetings, prepare proposals and presentations.
What’s involved:
Prospect for new customers
Grow and maintain existing business
Use platforms like LinkedIn Sales Navigator to grow your network
Prepare quotes and proposals for customers
Bring your experience:
Experience of B2B sales would be great
Top-notch negotiating skills
Ability to build a sales-pipeline
Knowledge of consultative sales techniques
If you’ve got the drive and motivation to achieve sales targets, matched with fabulous customer-service skills and an entrepreneurial spirit, then apply today, we’d love to hear from you!
- E1W 1UN
- Ref. : 1000006808
- Cheltenham (Delta House)
- Gloucestershire
- Scheduling / Operations / Student Engagement / Business Support
Cheltenham, Gloucester
Full time, 37.5 hrs per week - Hybrid 3 days in the office
Competitive base salary plus benefits
Job purpose:
You will join QA as a Scheduling Specialist; you will manage the allocation of training programmes, working closely with QA trainers resourcing a schedule of events within client timelines and managing marking allocations.
About you:
If you have experience working in a planning environment role where you are managing multiple tasks or resources and are data driven with an analytical approach, enjoy finding solutions, then this could be the role for you. You may have a background in event management for training services or seminars.
A ‘day in the life’ of a Scheduling Specialist:
Creating schedules for students.
Collaborating with our sales teams to fulfil Client specific programmes as well as managing the day to day schedule of public courses.
Identify gaps in current training capabilities and put forward cases to employ additional trainers.
A little about QA:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future.
We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today.
Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- GL53 7TH
- Ref. : 1000008176
- London (International House)
- London
- Sales Enablement Lead
London - Hybrid
Competitive salary & package
QA is looking for a Sales Enablement Lead who will be responsible for developing and executing sales enablement strategies to support and optimise the sales team's performance, building knowledge, confidence and capability that drives revenue growth and increases efficiency.
The role focuses on aligning sales, marketing, product and operations to ensure the commercial team has the tools, resources, training, and information needed to effectively engage customers.
Responsibilities:
Lead the design, implementation, and continuous improvement of sales enablement programmes.
Manage internal coaches and external trainers to deliver goals of sales enablement programmes.
Collaborate with sales leadership to understand sales goals and challenges and align enablement initiatives accordingly.
Develop and manage sales onboarding, training, and ongoing development programs to ensure team readiness and productivity.
Create and curate sales content, tools, processes and resources to support the sales process and product positioning.
Essential Skills:
Experience building and delivering sales enablement programmes across large solutions and product sales teams with competing needs and differing sales processes
Strong leadership, management, communication and collaboration skills.
Deep knowledge of the sales funnel, from lead generation to closing, and how to optimize it.
Proven experience in sales, sales operations, or sales enablement, preferably in a high-growth environment.
Experience of delivering against the MEDDPICC sales methodology and training teams in how to use it effectively
About QA:
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.
QA is headquartered in London and New York.
- E1W 1UN
- Ref. : 1000007980
- Leeds (BLW)
- Yorkshire
- The role: Client Relationship / Sales / Business Development / Relationship Manager
Location: Leeds - Hybrid - 3 days in the office
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to win new business and grow your account base by nurturing your existing customers.
About you:
You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.
A ‘day in the life’ of a Client Relationship Manager
Lead client meetings to understand their business in order to deliver an impactful solution
Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance
Design a high-level creative solution to meet the client’s needs
Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off
Measure the strategic value being added to client account
Develop strategic relationships with client C-Suite and other senior stakeholders
Sounds great, doesn’t it?! And in return we will offer you
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers across the UK are earning between Thirteen - Seventeen Thousand pounds per quarter meaning these top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
- LS12 6BD
- Ref. : 1000008230
- London (Rosebery Avenue)
- London
- English Language ASSESSOR,
Hybrid working, London (one day a week on campus)
12 Month FTC. Monday to Friday (+ some Saturdays) 9am-5.30pm
Working within our QA Higher Education business you will have the skills, qualifications and experience to carry out English Language testing with our potential undergraduate and postgraduate students. The assessments will be carried out both face to face and online. You will also be involved with Test invigilation, proof reading and general administration i.e. typing, scanning, proofreading, filing etc.
What you’ll get up to: Ideally you will have either an English Language Examiner &/OR an English Language Teacher background and hold relevant qualifications as listed below. You will enjoy engaging with students, making the learners feel relaxed, ensuring their student journey is an enjoyable one no matter the assessment outcome.
Our role is predominately Monday – Friday 9am – 5.30pm with some Saturdays required throughout the year. (Saturday working paid extra)
With your excellent communication skills, you will be organised have good planning and delivery skills, be self-motivated, an excellent team player and an adaptable and confident manner.
The day to day:
Administer EL tests and other required interviews and tests on time and to a high quality – mainly [NZM1] online
Test invigilation and marking
All relevant admin work to the department e.g. typing, scanning, proofreading, filing etc.
Contribute to the development of new tests
Ensure full compliance with all internal and external testing protocols
To ensure full auditable records of all English Language testing activities are maintained
What you’ll bring to the team:
Experience of English Language testing is highly preferred
Experience of teaching EL exam preparation courses, e.g. IELTS, PTE, Tefl, FCE, CAE etc.
Experienced EFL/TESOL Teacher
Qualification in Teaching English as a Foreign Language or Teaching English to Speakers of Foreign Languages i.e. CELTA or DELTA
Experience of developing testing and teaching materials
Extensive knowledge of CEFR and EFL levels
Ability to deliver English Language support classes
A little more about us:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre location.
#english
#englishtesting
#TESOL
#IELTS
#London
#CELTA
#DELTA
- EC1R 4TF
- Ref. : 1000008235
- Birmingham (Louisa Ryland House)
- Birmingham
- Student Advice & Support Assistant (customer service role)
QA Higher Education, Birmingham City Centre, 12 month contract initially
Monday – Saturday 5 days per week, on campus daily
Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector?
Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!
About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience.
You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate.
Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST!
NB in general you will be required to work one evening until 9pm per week and on average one Saturday per month
Here’s some of what be doing: (click through to read the full JD)
Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres.
Log and refer enquiries using various QAHE systems.
Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied.
Work to specific procedures to ensure a consistent and excellent customer service.
Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments.
Assist in various aspects of the service development as deemed appropriate.
Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information.
Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries.
To support the enrolment of all new students providing a timely and seamless customer experience.
Bring your experience:
Good administration skills with attention to detail.
Excellent knowledge of Microsoft Office applications, in particular, Excel and Word.
Excellent written and oral communication and interpersonal skills.
Managing a busy and varied workload, in a pressurised environment, meeting required deadlines
Exceptional problem-solving skills with the ability to work on own initiative.
#administration
#graduateopportunity
#manchester
#studentsupport
#administrator
#customerservice
#LifeAtQA
- B3 3PL
- Ref. : 1000008252
- London (Middlesex Street)
- London
- Human Resources Administration Lead, London Based
QA Higher Education, Hybrid working
QA Higher Education – we are a fast-paced growing higher education business. We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.
As our People Operations Specialist, you’ll be the face of the People team to our customers. You’ll be responsible for supporting people through the moments that matter during the employee life cycle. You’ll be their first point of contact, and you’ll provide a high quality and customer focused service whilst always trying to make things better.
You’ll lead on a specialism of either compliance and data integrity, or employee experience including coordination of internal Learning and Development. You will also manage the way we do things for areas spanning the entire employee lifecycle. You’ll work closely with the People Operation Coordinators, making sure the team have all the information they require to deliver a great service and will always be looking at how we can improve what we do.
Here’s a little of what you’ll be doing (please click through to read the full job description):
Specialise in either compliance (visa, sponsorship and background checks) or employee experience (L&D, wellbeing, people awards and engagement insights) supporting the People Management team with administration and coordination gaining the knowledge needed to grow as a subject matter expert
Provide accurate and timely advice in line with policy and processes dealing with a variety of queries via email, phone or in person
Process a range of operational tasks for our customers as well as ensuring that the guidance for these processes is up to date and fit for purpose
Provide operational support to other teams within the People Team and be the key point of contact for sharing information between teams
Building team knowledge on key processes or complex queries and training new team members
Review the vetting requirements for all roles, challenging where necessary and providing advice and guidance on the legalities of the checks
Be confident and competent in Right to Work legislation, compliance and basic sponsorship advice and guidance.
Ensure adherence with current employment legislation, proactively taking the time to keep up to date with any changes and communicating this to the wider team.
Bring your experience:
Proven experience of working within a varied and fast paced People team an understanding of key employment laws, legislation, HR policies and processes
Experience of using a variety of HR systems and the usual Microsoft office suite of products
Demonstrable knowledge of data protection principles to ensure compliance environment
CIPD level 5 qualified or working towards the qualification
#london
#humanresources
#CIPD
#peopleteam
#
#qahighereducation
#IND01
IND01
- E1 7HT
- Ref. : 1000008228
- London (Middlesex Street)
- London
- Admissions Officer, QA Higher Education
12 month Contract initially, Hybrid Working, mainly working from home
London OR Birmingham OR Manchester Based
Do you have a background in admissions, or education or recruitment or perhaps sales and are looking for a new challenge? Are you used to a fast paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you!
About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters.
Here’s some of what’s involved: (click through to see the full JD)
Review incoming applications, validate applicants’ academic records and/or
professional experience
Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations
Ensure the CRM system is consistently updated and information is detailed and
accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations.
Provide clarifications to student’s queries in a professional manner.
Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines.
Communicate admissions decisions to applicants
Bring your experience:
Excellent verbal and written communication skills
Strong organisational and planning skills
Demonstrated ability to implement and review policy and procedures in respect of compliance requirements
Ability to work effectively within a cross functional team environment
Strong communication and interpersonal skills.
Ability to problem-solve
Experience of working in a customer-focused environment
Ability to work with tight deadlines
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
#highereducation
#administrator
#london
#birmingham
#manchester
#studentapplications
- E1 7HT
- Ref. : 1000008233
- Home Based
- Other
- Digital Learning Advisor
Remote (ability to come to a QA office with advanced notice)
Full time, 37.5 hours per week
Competitive salary plus some great benefits
Closing date 31st December 2024
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a Data Technician level 3 apprenticeship.
Key Responsibilities:
Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.
Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning
Specialists to ensure learners receive feedback on submissions and responses to queries within SLA.
Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.
Professionally engage with both employers and learners to update on progress and plan for realistic progression.
Deal with customer questions and complaints in line with Company policy where appropriate.
About you:
Excellent verbal and written communication skills
Ability to engage and motivate learners remotely
Self-motivated with a customer centric focus
Strong planning and organising skills
Ability to solve problems using experience and knowledge to overcome barriers
Desire to learn and develop
Safeguarding
QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.
This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:
an enhanced disclosure check
Child Barring list check
qualification checks
online checks
medical fitness
identity and right to work
All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.
We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
- HOMEBASED
- Ref. : 1000008122
- London (Middlesex Street)
- London
- Graduate Tutor & Studio Facilitator
London QA Higher Education, Immediate Opportunity
Sessional hours, based at Northumbria University London Campus
As Graduate Tutor you will support students as a personal tutor and be responsible for providing appropriate, accessible and effective support to the students either directly or by signposting students to the advice and support available to them.
You will assist and facilitate students in creative studios to deliver a highly innovative learning environment on the flagship MSc Business With programme.
The programme is accredited by AACSB and the International Business Simulation is a newly designed, skills-based module delivering opportunities for authentic, simulated learning.
While working on the International Business Simulation module, students will work in teams and the Studio Facilitator/Graduate Tutor therefore is tasked with fostering inclusiveness within each of the teams and creating/ maintaining a dynamic learning environment where students are encouraged to be bold and learn from mistakes.
The studio facilitator should be agile and adept and reacting to situations to maximise team performance. Being a good studio facilitator requires hard work, great organisational skills, confidence with the simulation software (full training will be provided) and a creative, welcoming personality. Being a studio facilitator is an excellent way to develop your own research interests in simulation-based, practical learning pedagogies
Bring your experience:
Experience of teaching in a studio or small group teaching at university level (Business subjects preferred)
Experience of conducting research on student learning styles, success and performance
Experience of international postgraduate students especially those studying in London, UK
Experience of undertaking pastoral student support duties e.g. personal tutoring
Experience of simulation-based modules and/ or residential learning
Educated to Masters degree level.
Fellow of the HEA / teaching qualification or willingness to work towards this.
Willingness to pursue for doctoral education.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
#masters
#highereducation
#personaltutor
#Graduatetutor
#Studio Facilitator
#northumbriauniversity
#london
#LifeAtQA
- E1 7HT
- Ref. : 1000008254
- Southampton
- Hampshire
- TBC
- SO14 0YN
- Ref. : 1000008256
- Southampton
- Hampshire
- TBC
- SO14 0YN
- Ref. : 1000008138
- London (Middlesex Street)
- London
- Learning and Teaching Digital Co-Ordinator
QA Higher Education, London Based, Hybrid Working
Do you have a teaching background and enjoy coordinating the planning and delivery of all Learning and Teaching activities for higher education academic staff development, including all aspects of digital and face to face delivery?
We have an exciting opportunity to be part of our growing business, where you can make a difference by developing and creating exceptional digital & face to face learning programmes for our academics
Here’s some of what you will be doing: (please click through to read the full JD):
Planning and delivering staff development workshops and programmes focussing on supporting in-service academics with digital and face to face delivery.
Assist with the creation of new staff digital development programmes focussing relevant and up-to-date themes in HE
Design new staff development workshops in response to developments within the business and industry such as data literacy, digital skills and harnessing AI
Carry out administration duties as required
Support in the development of the QAHE Academy
Bring your experience:
Degree or equivalent is essential, preferably at master’s level in a relevant subject.
Relevant teaching qualification, FHEA or demonstrate teaching experience with a commitment to achieving the required Professional Standards for teaching
Knowledge of how to plan, organise and deliver training
Knowledge of Learning and Teaching pedagogy
Experience working with digital platforms to improve the student experience
Experience improving the digital user experience
Experience of digital and face to face delivery in delivering staff training
What we’ll do for you: Being a learning business, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential.
A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
#teaching
#blendedlearning
#london
#highereducation
#hybridworking
#pedagogicalapproach
#digital
#eap
#delta
#IND01
IND01
- E1 7HT
- Ref. : 1000008198
- London
- London
- Marketing Executive (Apprenticeships)
Permanent
London / Hybrid
Your role will include working closely with the Marketing Manager, Project Managers, wider QA colleagues and clients, you will be responsible for marketing and comms activities including developing literature and creatives such as social media, presentations, brochures, flyers, email communications, blogs, articles and other forms of content to support with the promotion of initiatives.
Key Responsibilities:
Working closely with the design teams to develop campaign assets to the highest standard.
Adhering to set budgets, tracking and monitoring spend on a monthly basis – measuring ROI.
Owning KPI reporting for initiatives as required – including pulling, manipulating and analysing Data and writing analysis reports.
Delivering end of campaign analysis.
About you:
Experience in successful delivery of marketing resources, aligned with brand guidelines
Experience in writing compelling copy and have excellent attention to detail
Proficient in Microsoft Suite (Word, Excel, Teams etc)
Understand data – be able to analyse and interpret data
Attention to detail and problem solving
Experience in leading calls and managing stakeholders
Digital marketing experience is advantageous
- TBC
- Ref. : 1000008173
- Glasgow
- Glasgow
- The role: Sales executive / New Business / Business Development Executive/ Recruitment- Glasgow
Location: Glasgow– Hybrid working
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Job purpose:
You will join QA as a Business Development Executive; your focus will be to prospect new business gained from both cold and warm leads and grow an account base using sales techniques gained from our in-house sales academy and on the job coaching.
About you:
If you have experience working in B2B sales, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.
A ‘day in the life’ of a Business Development Executive
Build a territory plan each quarter to maximise new sales opportunities
Using LinkedIn Sales Navigator, and researching your customer and their market, you will identify key decision makers to approach, with insights, to discuss and grow the QA product footprint
Identify and understand needs and build a value proposition
Prepare quotes and proposals for customers
Generate revenue and margin to meet individual and team targets
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled we welcome you.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: giselle.rodrigues@qa.com - happy to help!
#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
- G2 5AH
- Ref. : 1000008196
- London (International House)
- London
- Role: Senior People Adviser / People Partner
Location: London
Contract: Permanent, Full time
Hours per week: 37.5 hours per week
If you’re an experienced ER/HR Advisor or HR Business Partner and are looking for your next step in the wonderful world of HR, come and join our energetic team where you’ll receive an opportunity to work with a wide variety of cases and support various stakeholders within QA.!
QA is the UK’s leading tech training and talent solutions organisation, our Head Office is growing to support our most valued asset, our very own people.
The role will include include:
Engaging with external legal partners
Supporting stakeholders with organisational change e.g., short term absence, grievance meetings, performance reviews, restructures, TUPE etc.
Keeping on top of right-to-work, immigration and visa processes
Contributing ideas and input into our company wide policies and procedures
Ideally, you’ll have advised on multiple scenarios from being raised at performance/disciplinary through to Employee Tribunal. Finally, you’ll need confidence and tenacity when it comes to advising multiple stakeholders and ensuring actions you’ve advised on are followed up.
What We'll Do For You!
Salary and Benefits
This role offers a competitive salary, which will be discussed as part of the selection process as we’re just currently working on creating more transparent salary bands across QA.
On top of the salary you’ll receive QA’s outstanding benefits package:
27 days annual leave plus bank holidays with the option to buy/sell up to 5 days per year
3 dedicated study days with access to 1500+ courses (worth up to £3K each!)
Medicash – cashback for dentist/physio etc.
Free virtual GP appointments
2 charity or volunteer days
Generous referral scheme
A superb Gymflex scheme (ask us about this!)
Our Benefits Hub with loads of high street discounts + more
At QA, we celebrate difference. We have a relaxed dress code and a friendly vibe with a lot of wonderful social and digital groups (from photography to gardening and everything in between). We team you up with a buddy to help get you acquainted with your new colleagues when you start.
We welcome applications from any and every background and we are proud to be a Disability Confident employer. All applicants with a Disability who fulfil the role criteria will be progressed to the next stage of the process.
- E1W 1UN
- Ref. : 1000008210
- London
- London
- Role: Partnerships Executive
Location: London ideally (hybrid)
As the Partnerships Executive, you will play a crucial role in supporting the development and management of strategic partnerships with Vendors and Accreditation organisations such as AWS, Google Cloud, Microsoft, Cisco, The Open Group, BCS and others.
Responsibilities:
Assist in managing day-to-day operations of partnerships activities such as coordinating meetings, calls and events with partners/vendors
Maintain accurate records and documentation related to partnership agreements and track/report on key performance indicators related to partner engagements
Produce detailed reports and dashboards to communicate partnership outcomes and insights to internal stakeholders
Support the Head of Partnerships in developing proposals and presentations for potential partners as well as assisting in identifying new opportunities
Conduct market research to understand industry trends and inform partnership strategies
Help manage relationships with vendors and accreditation organisations, ensuring alignment with business objected
About you:
Ability to analyse and interpret data to generate actionable insights
Understanding of business development processes and the ability to contribute to partnership growth strategies
Familiarity with sales processes and the ability to support sales initiatives related to partnerships
Basic knowledge of cloud technologies, IT services and Data & AI with the willingness to learn more
Strong communication skills with the ability to prepare and deliver clear and compelling presentations
Please note this role is internal only and closes on 5/1/2025
- TBC
- Ref. : 1000008224
- Birmingham (Louisa Ryland House)
- Birmingham
- Senior Marketing Executive
Location: Birmingham, London or Manchester
Function: QA Higher Education Marketing
Working pattern: Hybrid working, Full-time & Permanent Opportunity
Are you a passionate and results-driven marketer looking to make a significant impact in the education sector? Join us as a Senior Marketing Executive and play a pivotal role in driving lead generation and engagement for our university partners.
About our role: You’ll collaborate with the Marketing Manager to plan, design, and execute campaigns that attract and inspire prospective students. This hands-on role requires strategic thinking, creativity, and a passion for delivering measurable results. You’ll also mentor team members, fostering a collaborative and innovative environment.
Here’s a flavour of what’s involved: (training provided, click the link to read the full JD)
Design and deliver strategic paid and organic marketing campaigns to maximize ROI.
Analyse and refine multi-channel campaigns in collaboration with university partners and agencies.
Provide data-driven insights to optimize marketing strategies.
Develop and implement cohesive content strategies across various platforms.
Explore and integrate new marketing channels and opportunities.
Bring your experience:
Experience: in a Marketing Executive role, with a strong focus on lead generation and strategy alignment.
Skills: Proficiency in campaign design, multi-channel strategies, and data-driven decision-making. Confident copywriting and mentoring abilities are essential.
Knowledge: Familiarity with the higher education market is advantageous. General knowledge of MS Office and Adobe Creative Suite is a plus.
Qualifications: Degree in Marketing or related field, or equivalent professional experience.
A little more about us:. QAHE is a private UK higher education provider working in partnership with UK universities to recruit to and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 17,000 students from all over the world.
Apply today - Simply hit the apply button.
Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!
#marketingvacancy
#studentrecruitment
#highereducation
#LifeAtQA
#campaigns
#strategy
- B3 3PL
- Ref. : 1000008245
- Home Based
- Other
- Job Title: Senior Service Delivery Data Specialist (Data Essentials Apprentice)
Reports to: Service Delivery Team Lead
Business Area:Apprenticeships
Location:Home Based/Hybrid (some customer facing travel required)
Contract: Fixed term contract for the duration of a Data Essentials Apprenticeship (duration of apprenticeship approximately 17 months)
About QA:
QA believes the future belongs to organisations that are able to learn, master and apply new skills at speed and scale, combining the power of human and machine intelligence.
QA delivers tech learning solutions for cutting-edge skills development, flexible training options, and expert-led courses to drive innovation. We do this across 4 modalities, Apprenticeships, Instructor-led training, self-paced training and hands-on labs.
Job Purpose:
You will be responsible for bringing a data focus to the management and maintenance of strong relationships with members of our external and internal client teams, creating value from data for the wider benefit of customers as part of Service Delivery output.
Data sets created within this role will be used to support proactive risk management, process improvement and enhance Service Delivery function data provision to deliver exceptional customer service and maintain strong internal and external partnerships.
As part of this role, you will engage with senior stakeholders within the customer organisation, acting as a trusted advisor and maintaining strong relationships.
A Day In the Life:
You will:
Liaise internally with colleagues to ensure all quality standards are achieved
Support with contractual risk areas, overseeing and monitoring customer contract commitments and KPIs, as relevant, creating reports to assist with these processes.
Drive process improvements to enhance data efficiency and service delivery.
Create and maintain project plans and track progress to ensure successful delivery of data focused projects
Maintain strong relationships with members of the client team
Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events
Develop the ability to design, develop, and deliver clear, compelling, and actionable visual representations of data and insights.
Escalate risks to ensure appropriate action is taken to mitigate them
Deliver high levels of customer service to assist the wider sales team in developing strategic clients
Your role will also involve identifying and mitigating risks, initiating process improvements, and maintaining strong relationships across QA to support overall objectives.
Experience required
Experience of working in a fast-paced customer facing role or operational background.
A strong interest and some competence in data visualisation and presentation, experience with Excel/PowerBI and other industry standard tools desirable.
Previous Service Management/Service Delivery experience within an L&D setting desirable
- HOMEBASED
- Ref. : 1000008257
- Home Based
- Other
- Role: Service Delivery Team Lead
Location: Remote (with some travel)
Do you thrive on leading dynamic teams, driving growth, and turning data into actionable insights? If you're ready to step into a role where you can make a real impact, we want to hear from you!
Who Are We?
We’re a forward-thinking, customer-focused organisation that thrives on innovation and excellence. Our Apprenticeship Service Delivery team is at the heart of what we do, ensuring our customers receive unparalleled support and solutions tailored to their needs.
The Role:
As our Service Delivery Team Leader, you’ll be the driving force behind a talented and dedicated team. You’ll inspire, motivate, and guide them to achieve their full potential while ensuring our customers receive top-notch service every step of the way.
Your key responsibilities will include:
Customer Solutions: Working closely with internal and external stakeholders, delivering solutions that exceed expectations.
Team Management: Leading, mentoring, and developing your team to foster a culture of excellence and collaboration.
Growth & Development: Identifying opportunities for continuous improvement and driving growth within your team and service delivery processes.
Reporting Outputs: Using data to track performance, measure success, and provide actionable insights that improve outcomes.
What We’re Looking For:
A passionate leader with experience in team management and a proven track record of delivering exceptional customer service.
A strategic thinker who can manage complex challenges and drive continuous improvement.
A problem-solver who thrives in a fast-paced, dynamic environment.
Strong analytical skills and the ability to turn data into insights that lead to real-world results.
An excellent communicator who can build strong relationships with both internal and external stakeholders.
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.
Please find out more about us at https://www.qa.com/about/careers/
- HOMEBASED
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