QA - Search results(2 vacancies/1)-State : Europe-->South West-->Gloucestershire

Customer Services Administrator (Service Delivery Specialist)

Ref. : 1000008890
Cheltenham
Gloucestershire
Customer Services Administrator (Service Delivery Specialist) Part time OR full time available Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Processing a variety of bookings for customers, from QA courses to conferences Supporting course admin, such as arranging pre course reading, courseware, access to online portals, exam vouchers and e-learning. Support learner queries and requests with prompt responses, meeting internal SLAs Work with colleagues to drive quality and operational excellence for learner engagement, retention, and achievement in line with business strategy and plans. Report issues and themes to line manager to help improve the feedback we give to internal customers Develop and build new standard reporting outputs for functional consumption. About you Experience in an administration and customer service role Experience of working in a fast-paced customer facing role Understands how to convert data into compelling BI reporting and/or analysis Excellent data visualisation ability Previous experience in Bookings Management, Customer Service and Administration
TBC

Apprenticeships Skills Coach

Ref. : 1000008197
Cheltenham
Gloucestershire
Apprenticeships Skills Coach Cheltenham – hybrid, 3 days in the office You will be supporting and coaching a group of learners working towards the successful and timely achievement of their programme. ** This role requires you to hold and maintain SC or DV clearance as part of your role ** Role Responsibilities: Coach and support an agreed caseload of learners in smaller organisations and corporate environments Work with internal Skills Coaches, Learning Specialists and Quality Assurance Consultants to ensure learners successfully achieve their apprenticeship programme on time Support learners across a variety of modules specifically helping them apply their skills to their immediate job roles Observe, review and provide feedback on evidence produced by learners to ensure it is of the appropriate standard to reflect the learner’s knowledge, skills and behaviour and meet the needs of the Awarding Organisation Adhere to and apply quality assurance procedures when reviewing all components of the standards/framework to minimise referrals and meet deadlines Your Experience/Skills: Passion and enthusiasm for helping learners to succeed Flexible, resilient and pro-active approach Ability to work independently and collaborate within the wider team Forms appropriate relationships with those you collaborate with Is committed to demonstrating the organisations values and behaviours in your work
E1W 1UN

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