- Ref. : 1000007287
- Swindon
- Wiltshire
- The role: Customer Service Coordinator - 3 roles available
Location: Swindon, hybrid: 2 - 3 days in office.
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
At QA, our Customer Service Coordinators are all great listeners, excellent communicators and dedicated team-players. In this entry-level role you’ll provide support to colleagues, stakeholders and learners, assisting them with the delivery of our services/programmes. You’ll be the first point of contact and will provide high quality support and coordinate internal resources.
The role in more detail:
Your day will always start with a catch up with the rest of the team to keep everyone in touch on those days you’re not together and to make sure everyone has the support they need for the day.
You'll spend your busy day supporting our contracted customers by email and phone and guiding them through their booking journey – from finding the right course for them right through to making sure they enjoyed the session. You'll use our set of well-documented processes to navigate your way through a steady flow of enquiries and provide the customer a thorough and helpful response.
You will be providing quotes, making bookings, and supporting with general course queries – getting to be on the front line of our amazing account teams to provide a provide a great customer service to our customers while building up lasting relationships, both internally and externally.
Your great communication skills and spot-on attention to detail will wow the customer in each interaction.
On the 2-3 days a week you spend in the Swindon office, you'll be supported in-person, by a wonderful bunch of colourful characters and you'll get the opportunity to really immerse yourself in a very community-minded team.
So, what do you need to be successful?
A passion for delivering great customer service
Proficiency with MS Office applications
Great free-typing skills
Happy to work to tight deadlines
Be adaptable and a quick learner
Be happy to work within a bustling office environment.
What QA does:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, IBM as well as small organisations to give them the competitive edge in the digital world of today. We're also Microsoft's biggest training-partner globally. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- SN5 7WZ
- Ref. : 1000007479
- Slough
- Berkshire
- Customer Service Coordinator
Slough - Hybrid/Remote (2-3 days in office)
Competitive Salary + Benefits
Are you a customer services professional with great communication and administrative skills? Do you thrive in a busy and fast-paced environment?
Then this role could be great for you! We’re QA – a UK leading training organisation providing high quality courses to our learners and apprentices. Join us on a journey to empower people through learning about all things tech!
What will I be doing?
In our QA Learning division and part of our regional customer services team, you will be part of a team of 11 Customer Services Coordinator’s performing the following duties day to day:
*Answering inbound calls from Learners, Apprentices and any other customers calling into QA
*Working with internal and external stakeholders to deliver our services/programmes
*Delivering high levels of customer service to assist the wider team
*Performing administrative tasks and data entry where needed
*Completing tasks following company policies, procedures or methods to agreed timescales
What will I be measured on?
You will have team and individual objectives to complete in-line with agreed KPIs and SLAs relating to response time and other metrics ensuring positive impact on our customer base
What is required of me for the role?
*Experience in a customer service role within an office environment
*Experience of data entry, administration (Excel, MS Office and other IT systems etc)
*GCSE qualifications or equivalent (4-9 or A-C grade in English, Maths and Science)
*Ability to travel to our Slough office 2-3 days per week
*Holds full right to work in the UK and is able to underground relevant background checks
- SL1 1SG
- Ref. : 1000007402
- Home Based
- Other
- Head of Level for our Project Management Degree Apprenticeship, Mainly homebased, Flexible location London OR Birmingham OR Manchester OR Leeds OR Bristol OR Newcastle OR Glasgow
Do you have the lecturing & academic experience to support our Programme Leader in the coordination and planning of delivery of our Level 7 BSc Project Management Degree programme? We have an exciting opportunity……. please read on!
What will you be doing?
As a Head of Level for our Degree Apprenticeship you will cover the remit of academic management across a year of the undergraduate degree programme, supporting the Programme Leader in coordination and planning of for the academic and apprenticeship delivery of the Programme, ensuring compliance with academic and apprenticeship standards.
Your focus:
Ensure that all associated academic and apprenticeship processes are completed in accordance with regulatory bodies (including the university partner), industry / client needs and QA best practices.
Co-ordinate and plan delivery of the of the programme
Act as the first point of contact for academic queries
Contribute to management of the academic, apprenticeship and operational relationship with the university on a day-to-day basis
Implement the University’s academic and quality assurance policies and procedures
Implement and follow processes related to the apprenticeship standards and regulatory bodies
Monitor and review student’s achievement/progression and implement additional support mechanisms when necessary
Establish and develop learning/teaching approaches to support student achievement and experience
Teach modules when appropriate
Assist with preparation for exam boards
Liaise with Module Leaders/Tutors regarding delivery, assessment, marking and management of the modules
Organise and conduct inductions for that level of the programme
Please note our role is mainly homebased with occasional travel for F2F delivery
Bring your experience:
Essential:
Relevant postgraduate qualifications
Recognised Project Management Qualifications i.e., PRINCE2 Practitioner, MSP Practitioner APM PMQ and/or Agile PM
Experienced in online delivery methods
Experience of working with work-based learners
Desirable good to have would include:
Recognised IT qualifications OR substantial professional experience covering more than one of the topics listed below
HEA membership – desirable
Teaching Qualifications
Lecturing experience in the HE sector and/or experience of corporate technical training.
Technical areas of interest include:
Project Management (e.g. Governance and Financial Control of Projects)
Principles of Project Planning and Management
Project Justification and Viability
Information and Communications Management
Requirements and Stakeholder Management
Project Change Control
Risk Management, Procurement and Contract Management
#LI-TH1 #LifeatQA #QA #theresnoplacelikeqa #LI-REMOTE #highereducation
- HOMEBASED
- Ref. : 1000006808
- Cheltenham (Delta House)
- Gloucestershire
- The role: Scheduling / Operations / Student Engagement / Business Support
Location: Cheltenham, Gloucester
Contract: Full time, 37.5 hrs per week - Hybrid 3 days in the office
Package: competitive base salary plus benefits
Job purpose:
You will join QA as a Scheduling Specialist; you will manage the allocation of training programmes, working closely with QA trainers resourcing a schedule of events within client timelines and managing marking allocations.
About you:
If you have experience working in a planning environment role where you are managing multiple tasks or resources and are data driven with an analytical approach, enjoy finding solutions, then this could be the role for you. You may have a background in event management for training services or seminars.
A ‘day in the life’ of a Scheduling Specialist:
Creating schedules for students.
Collaborating with our sales teams to fulfil Client specific programmes as well as managing the day to day schedule of public courses.
Identify gaps in current training capabilities and put forward cases to employ additional trainers.
A little about QA:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future.
We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today.
Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- GL53 7TH
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