- Ref. : 1000007862
- Home Based
- Other
- Cloud Exam Designer
Remote/Home Based UK
Full time, 37.5 hrs per week
Job purpose:
You will join QA as Assessment Specialist working within our Content team. Reporting to our Senior Assessments Manager, this person will play a pivotal role in ensuring our assessments remain the top in the industry.
You might be experienced in running your own blog in relation to one of or all of the CLOUD TECHNOLOGIES we mention?
You will have a strong technical expertise in the CLOUD Technologies of Azure, AWS and GCP.
Experience of Containerisation, Kubernetes, GEN AI, Zero Day Threats, Test Lab design.
The role and what you will be doing:
You will be ideally well versed in CLOUD TECHNOLOGIES including Azure, AWS, GCP etc and have an enthusiasm for commenting on or developing insights into new technical advancements and changes.
Write clear, accurate, and relevant assessments for QA enterprise training, including but not limited to: certification preparation exams across multiple cloud platforms, including Microsoft Azure, Amazon Web Services, and Google Cloud.
Write/create role-based skill assessments for a wide variety of current IT roles including Solution Architect, Software Developer, or DevOps Engineer.
Create both pre and post assessments which are formative and summative exams to assess learner progress through a sequence of modular training resources.
Coordinate with Content team members to outline quiz development priorities on a set schedule and adapt to evolving priorities based on changing IT market trends, cloud and software technology and/or enterprise training priorities.
Collaborate with the content team and engineering team members to design new assessment types.
Content Management:
Review and update existing quiz library to maintain currency with cloud platforms and QA courses
Integrate content management tasks, such as reviews and updates, into work schedule while continuing development of new content
A little about QA:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future.
We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- HOMEBASED
- Ref. : 1000008159
- Cheltenham
- Gloucestershire
- Customer Services Administrator (Service Delivery Specialist)
Cheltenham (Hybrid/remote)
Permanent, 37.5 hrs per week
Package: competitive + benefits
About the role
In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers.
Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address.
Key Responsibilities
Processing a variety of bookings for customers, from QA courses to conferences.
Supporting course admin, such as arranging pre course reading, courseware, access to online portals, exam vouchers and e-learning.
Support learner queries and requests with prompt responses, meeting internal SLAs
Work with colleagues to drive quality and operational excellence for learner engagement, retention, and achievement in line with business strategy and plans.
Report issues and themes to line manager to help improve the feedback we give to internal customers
Develop and build new standard reporting outputs for functional consumption.
About you
Experience in an administration and customer service role
Experience of engagement with learners/students; within a learner admin/service setting will be an advantage
Experience of working in a fast-paced customer facing role
Understands how to convert data into compelling BI reporting and/or analysis
Excellent data visualisation ability
Previous experience in Bookings Management, Customer Service and Administration
- TBC
- Ref. : 1000007949
- Swindon
- Wiltshire
- The role: Customer Service Coordinator - 3 roles available
Location: Swindon, hybrid: 2 - 3 days in office.
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
At QA, our Customer Service Coordinators are all great listeners, excellent communicators and dedicated team-players. In this entry-level role you’ll provide support to colleagues, stakeholders and learners, assisting them with the delivery of our services/programmes. You’ll be the first point of contact and will provide high quality support and coordinate internal resources.
The role in more detail:
Your day will always start with a catch up with the rest of the team to keep everyone in touch on those days you’re not together and to make sure everyone has the support they need for the day.
You'll spend your busy day supporting our contracted customers by email and phone and guiding them through their booking journey – from finding the right course for them right through to making sure they enjoyed the session. You'll use our set of well-documented processes to navigate your way through a steady flow of enquiries and provide the customer a thorough and helpful response.
You will be providing quotes, making bookings, and supporting with general course queries – getting to be on the front line of our amazing account teams to provide a provide a great customer service to our customers while building up lasting relationships, both internally and externally.
Your great communication skills and spot-on attention to detail will wow the customer in each interaction.
On the 2-3 days a week you spend in the Swindon office, you'll be supported in-person, by a wonderful bunch of colourful characters and you'll get the opportunity to really immerse yourself in a very community-minded team.
So, what do you need to be successful?
A passion for delivering great customer service
Proficiency with MS Office applications
Great free-typing skills
Happy to work to tight deadlines
Be adaptable and a quick learner
Be happy to work within a bustling office environment.
About QA
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships, instructor-led training, and self-paced learning.
QA is headquartered in London and New York. Learn more at QA.
- SN5 7WZ
- Ref. : 1000007543
- Swindon
- Wiltshire
- The role: Customer Service Coordinator - 3 roles available
Location: Swindon, hybrid: 2 - 3 days in office.
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
At QA, our Customer Service Coordinators are all great listeners, excellent communicators and dedicated team-players. In this entry-level role you’ll provide support to colleagues, stakeholders and learners, assisting them with the delivery of our services/programmes. You’ll be the first point of contact and will provide high quality support and coordinate internal resources.
The role in more detail:
Your day will always start with a catch up with the rest of the team to keep everyone in touch on those days you’re not together and to make sure everyone has the support they need for the day.
You'll spend your busy day supporting our contracted customers by email and phone and guiding them through their booking journey – from finding the right course for them right through to making sure they enjoyed the session. You'll use our set of well-documented processes to navigate your way through a steady flow of enquiries and provide the customer a thorough and helpful response.
You will be providing quotes, making bookings, and supporting with general course queries – getting to be on the front line of our amazing account teams to provide a provide a great customer service to our customers while building up lasting relationships, both internally and externally.
Your great communication skills and spot-on attention to detail will wow the customer in each interaction.
On the 2-3 days a week you spend in the Swindon office, you'll be supported in-person, by a wonderful bunch of colourful characters and you'll get the opportunity to really immerse yourself in a very community-minded team.
So, what do you need to be successful?
A passion for delivering great customer service
Proficiency with MS Office applications
Great free-typing skills
Happy to work to tight deadlines
Be adaptable and a quick learner
Be happy to work within a bustling office environment.
About QA
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships, instructor-led training, and self-paced learning.
QA is headquartered in London and New York. Learn more at QA.
- SN5 7WZ
- Ref. : 1000008003
- Home Based
- Other
- Operations and Data Analyst
Location: Remote
Duration: 6 month contract
QA are looking for a Data Analyst to support our operations, customer and experience teams. We are looking for somebody that is not certified or extensively trained as a Data Analyst, but rather somebody who has customer and operational experience and has used data in their previous roles to some extent, and definitely a person who really wants to know how to proficiently manipulate data and use it more effectively whilst totally changing their career trajectory.
Key responsibilities:
Building Reports for operational teams
Publishing Dashboards and Insight reports to multiple business areas
Making the right data available to the right people
Identifying trends and talking these through with Key stakeholders
Benchmarking Market data and Internal Business teams against each other
Matching Operational resource to Demands and Volume Trends.
Building out eligible Capacity reports for Operational teams to use to improve Service Levels
About you:
We are ideally looking for someone with a background in Admin, customer Service or contact centres, either a team leader or Resource planner/scheduler, as this background experience will be useful in telling stories and also understanding the behind-the-scenes of the data points using previous real life experiences.
Has extracted and manipulated data from data warehouse and data cube environments using BI tools. Experience of working in an Agile environment
Experience of interacting with and influencing functional stakeholders.
Understands how to convert data into compelling BI reporting and/or analysis.
Can translate complex business decision or challenges into analytical questions that can be methodically assessed using data.
A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.
Apply now – here’s how! Simply hit the apply button.
Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
#LI-remote #LI-AW1
- HOMEBASED
- Ref. : 1000007895
- Swindon
- Wiltshire
- Junior Category Manager (four days a week)
Location: Swindon (hybrid 2 days in office 2 from home)
About the role:
You will play an essential part in the Procurement team as we embark on a key change in our Procurement journey. Historically the team has operated with a transactional focus although over the last two years has delivered some tactical improvements with supplier consolidations, a defined tiered Preferred Supplier List, and delivery of cost savings.
As a Junior Category Manager for QA, you should be comfortable in commercial settings, such as in sourcing, negotiating, and contracting exercises. You should be experienced at managing multiple suppliers and drive savings, have the commercial acumen to identify opportunities to optimise it and the ability to negotiate robust pricing and terms that benefit QA and our customers.
Key Responsibilities:
Manages strategic supplier relationships
Negotiates pricing agreements with top suppliers
Implements and manages contracts
Reviews and manages supplier risks
Provides strategic support and advice to customers/sales
Your experience:
Experience working within Supply Chain management
Strategic Sourcing and Procurement
Category & Data Analytics
Price and Cost Analysis
Consumer and Market Insights
QA’s benefits include: 27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications.
We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustment, if any, you require.
If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps.
QA is headquartered in London and New York. Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-AW1 #LI-hybrid #hiring
- SN5 7WZ
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