- Ref. : 1000007287
- Swindon
- Wiltshire
- The role: Customer Service Coordinator
Location: Swindon, hybrid: 2 - 3 days in office.
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
At QA, our Customer Service Coordinators are all great listeners, excellent communicators and dedicated team-players. In this entry-level role you’ll provide support to colleagues, stakeholders and learners, assisting them with the delivery of our services/programmes. You’ll be the first point of contact and will provide high quality support and coordinate internal resources.
The role in more detail:
Your day will always start with a catch up with the rest of the team to keep everyone in touch on those days you’re not together and to make sure everyone has the support they need for the day.
You'll spend your busy day supporting our contracted customers by email and phone and guiding them through their booking journey – from finding the right course for them right through to making sure they enjoyed the session. You'll use our set of well-documented processes to navigate your way through a steady flow of enquiries and provide the customer a thorough and helpful response.
You will be providing quotes, making bookings, and supporting with general course queries – getting to be on the front line of our amazing account teams to provide a provide a great customer service to our customers while building up lasting relationships, both internally and externally.
Your great communication skills and spot-on attention to detail will wow the customer in each interaction.
On the 2-3 days a week you spend in the Swindon office, you'll be supported in-person, by a wonderful bunch of colourful characters and you'll get the opportunity to really immerse yourself in a very community-minded team.
So, what do you need to be successful?
A passion for delivering great customer service
Proficiency with MS Office applications
Great free-typing skills
Happy to work to tight deadlines
Be adaptable and a quick learner
Be happy to work within a bustling office environment.
What QA does:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, IBM as well as small organisations to give them the competitive edge in the digital world of today. We're also Microsoft's biggest training-partner globally. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- SN5 7WZ
- Ref. : 1000007402
- Home Based
- Other
- Head of Level for our Project Management Degree Apprenticeship, Mainly homebased, Flexible location London OR Birmingham OR Manchester OR Leeds OR Bristol OR Newcastle OR Glasgow
Do you have the lecturing & academic experience to support our Programme Leader in the coordination and planning of delivery of our Level 7 BSc Project Management Degree programme? We have an exciting opportunity……. please read on!
What will you be doing?
As a Head of Level for our Degree Apprenticeship you will cover the remit of academic management across a year of the undergraduate degree programme, supporting the Programme Leader in coordination and planning of for the academic and apprenticeship delivery of the Programme, ensuring compliance with academic and apprenticeship standards.
Your focus:
Ensure that all associated academic and apprenticeship processes are completed in accordance with regulatory bodies (including the university partner), industry / client needs and QA best practices.
Co-ordinate and plan delivery of the of the programme
Act as the first point of contact for academic queries
Contribute to management of the academic, apprenticeship and operational relationship with the university on a day-to-day basis
Implement the University’s academic and quality assurance policies and procedures
Implement and follow processes related to the apprenticeship standards and regulatory bodies
Monitor and review student’s achievement/progression and implement additional support mechanisms when necessary
Establish and develop learning/teaching approaches to support student achievement and experience
Teach modules when appropriate
Assist with preparation for exam boards
Liaise with Module Leaders/Tutors regarding delivery, assessment, marking and management of the modules
Organise and conduct inductions for that level of the programme
Please note our role is mainly homebased with occasional travel for F2F delivery
Bring your experience:
Essential:
Relevant postgraduate qualifications
Recognised Project Management Qualifications i.e., PRINCE2 Practitioner, MSP Practitioner APM PMQ and/or Agile PM
Experienced in online delivery methods
Experience of working with work-based learners
Desirable good to have would include:
Recognised IT qualifications OR substantial professional experience covering more than one of the topics listed below
HEA membership – desirable
Teaching Qualifications
Lecturing experience in the HE sector and/or experience of corporate technical training.
Technical areas of interest include:
Project Management (e.g. Governance and Financial Control of Projects)
Principles of Project Planning and Management
Project Justification and Viability
Information and Communications Management
Requirements and Stakeholder Management
Project Change Control
Risk Management, Procurement and Contract Management
#LI-TH1 #LifeatQA #QA #theresnoplacelikeqa #LI-REMOTE #highereducation
- HOMEBASED
- Ref. : 1000006808
- Cheltenham (Delta House)
- Gloucestershire
- The role: Scheduling / Operations / Student Engagement / Business Support
Location: Cheltenham, Gloucester
Contract: Full time, 37.5 hrs per week - Hybrid 3 days in the office
Package: competitive base salary plus benefits
Job purpose:
You will join QA as a Scheduling Specialist; you will manage the allocation of training programmes, working closely with QA trainers resourcing a schedule of events within client timelines and managing marking allocations.
About you:
If you have experience working in a planning environment role where you are managing multiple tasks or resources and are data driven with an analytical approach, enjoy finding solutions, then this could be the role for you. You may have a background in event management for training services or seminars.
A ‘day in the life’ of a Scheduling Specialist:
Creating schedules for students.
Collaborating with our sales teams to fulfil Client specific programmes as well as managing the day to day schedule of public courses.
Identify gaps in current training capabilities and put forward cases to employ additional trainers.
A little about QA:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future.
We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today.
Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- GL53 7TH
- Ref. : 1000006919
- Cheltenham (Delta House)
- Gloucestershire
- Customer Services Administrator
Cheltenham
(hybrid/remote – 3 days in office)
Have you got valuable customer service and administration experience? Looking for an exciting step in your career with a supportive and professional team?
QA could be the right place for you! We’re the UK’s leading IT digital skills provider for tech training across all verticals and we’re experts in reskilling, upskilling our learners! Looking for a good work/life balance? We offer that too!
What is the role?
You will be a Customer Service Administrator for us, acting as the first point of contact and providing support to specified clients – You’ll be responsible for coordinating internal resources to ensure tasks are delivered in in line with required outcome’s.
What will I be doing day-to-day?
Processing course bookings onto our database incl. Third party and conferences.
Raising Purchase orders and using the Credit card as per the agreed process
Associated admin, such as arranging pre course reading, courseware, access to online portals, exam vouchers and e-learning.
Managing telephone, email and face to face enquiries in a professional manner.
You will be liaising internally and externally with different stakeholders and maintaining strong relationships with the team and our customers
You will interrogate relevant systems to produce reports for clients to support the management of their programmes and events
You will be responsible for the onboarding process across a varied portfolio of programmes
You will escalate risks to ensure appropriate action is taken to mitigate them
What are the skills and requirements needed for this role?
Customer services background in any industry
Administration background in any industry
Experience dealing with stakeholders internally/externally
Business acumen needed – prior experience with Excel, MS Office and similar
Attention to detail and organisation skills required
Accuracy skills required
- GL53 7TH
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