- Ref. : 1000008637
- Home Based
- Other
- Learner Support Specialist (Apprenticeships)
Location: Remote
Working within the QA Apprenticeships you will offer guidance and support to enable neurodivergent and disabled learners to achieve their aspirations and goals. You will deliver effective tutorials, learning and support in line with funding and compliance requirements.
Key Responsibilities:
Create and manage individual support plans tailored to learners’ individual needs
Deliver engaging and creative learning to a caseload of approximately 45 learners each month
Manage your diary in a transparent and effective manner ensuring all learners are seen within a calendar month
Work closely with the funding and compliance team and provide detailed documentation to evidence the need for Learning Support Funding
Provide pastoral support to learners as required to aid engagement & achievement of their goals
Support the learning process through the development of learning resources.
About you:
A proven track record of working effectively with SEND learners.
A proven track record of consistently exceeding targets/KPIs
Outstanding collaboration skills
Knowledge and implementation of exam access arrangements
Flexible and agile approach to meeting learning need
Experience Required:
Teaching Qualification (Essential)
Demonstrable knowledge of neurodiversity/disability and the strategies required to maximise achievement (Essential)
Understanding of the SEND Code of Practice (desirable)
Educated at L5 and above in a related field (desirable)
A little about QA:
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.
QA is headquartered in London and New York. Learn more at QA.com
- HOMEBASED
- Ref. : 1000008555
- Birmingham (10th Floor)
- Birmingham
- Apprenticeship Onboarding Officer
Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow)
As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship.
Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail.
A Day in The Life
Manage a caseload of learners and guide each of them through the onboarding process from application to start date.
Conduct enrolment calls with eligible learners and their employers.
Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme.
Timely and successful completion and submission of all required documentation or information in-line with regulations and governance.
Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’.
Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels.
Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them.
Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration.
Your Experience
Working to defined deadlines where high levels of accuracy are required.
Experience working within an office environment or customer service role dealing with internal and external stakeholders
Experience of working in Apprenticeships or Education (Desired)
Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy.
- SN5 7WZ
- Ref. : 1000006808
- Swindon
- Wiltshire
- Scheduling / Operations / Student Engagement / Business Support
SWINDON
Full time, 37.5 hrs per week - Hybrid 3 days in the office
Competitive base salary plus benefits
Job purpose:
You will join QA as a Scheduling Specialist; you will manage the allocation of training programmes, working closely with QA trainers resourcing a schedule of events within client timelines and managing marking allocations.
About you:
If you have experience working in a planning environment role where you are managing multiple tasks or resources and are data driven with an analytical approach, enjoy finding solutions, then this could be the role for you. You may have a background in event management for training services or seminars.
A ‘day in the life’ of a Scheduling Specialist:
Creating schedules for students.
Collaborating with our sales teams to fulfil Client specific programmes as well as managing the day to day schedule of public courses.
Identify gaps in current training capabilities and put forward cases to employ additional trainers.
A little about QA:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future.
We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today.
Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
- GL53 7TH
- Ref. : 1000008590
- Home Based
- Other
- Service Vertical Lead – Apprenticeships (Service Delivery)
Location: Home Based/Hybrid with travel required as per customer/internal requirements
FIXED TERM CONTRACT - 12 Months
About the role:
As a Service Vertical Lead within the Apprenticeships Service Delivery function, you will be responsible for performance managing and developing team members, ensuring they are equipped with the necessary skills and support to meet performance targets and service level agreements (SLAs). By fostering a collaborative and proactive environment, you will drive Service Delivery success, leading on the implementation of contracts, customer projects and reporting requirements.
You will drive Service performance across complex escalations, leading on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives.
Key Responsibilities:
Act as a senior strategic advisor, building and maintaining strong, trust-based relationships with senior stakeholders across QA sectors, aligning service delivery with customer and internal objectives.
Oversee risk management, ensuring compliance with KPIs, SLAs, and customer commitments, while leveraging data to drive strategic decision-making, including input into bids and contracts and ensuring alignment with QA provision and operating model.
Drive recommendations across-functional teams to deliver exceptional service outcomes, proactively addressing risks and opportunities for continuous improvement.
Develop and implement frameworks for service quality, driving operational excellence and ensuring scalability across service operations.
Foster a culture of continuous improvement, embedding best practices and overseeing complex projects to achieve successful delivery against milestones.
Lead, mentor, and develop a high-performing team, focusing on accountability, talent development, and performance management to drive results.
Contribute to function and QA Apprenticeships strategy by leading on cross-functional collaboration efforts to drive customer success across all customer sectors. actionable insights that improve service operations and business outcomes.
QA’s benefits include: 27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications.
We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require.
If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps.
QA is headquartered in London & New York.
Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
- HOMEBASED
- Ref. : 1000008601
- London, Manchester or Birmingham
- England
- Apprenticeship Central Services Officer
Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow)
As part of the central services function, this role is pivotable in providing central support to our apprentices throughout their journey with us. This team will work together to provide the best possible support through displaying best practice, efficiency, initiative, attention to detail and open communication.
You will work closely with our onboarding teams to identify and appropriately recognise, any prior learning that new apprentices have, ensuring their journey with QA is adjusted based on their prior skills, knowledge and behaviours.
Job Responsibilities
Provide a responsive contact desk for all apprentices as well as both external and internal stakeholders.
Respond to all phone and email-based enquiries in a timely manner, resolving or re-directing queries where necessary.
Record all incoming enquiries by documenting the enquiry and response, adhering to set SLA response times.
Schedule and book apprenticeship schedules (L3-5) using the internal booking system, liaising with scheduling and or delivery as appropriate.
Make schedule changes as required by learners, delivery colleagues or scheduling. Liaising with appropriate stakeholders depending on the reason for the re-schedule or cancellation.
Provide administrative Bud functions i.e. making changes to line manager details as requested.
Add or move customer accounts on relevant systems as required by sales, delivery or onboarding.
Skills and Experience
Administrative experience ideally within the education sector
Multi-tasking and delivery to agreed timescale
Ability to interpret and implement regulations
Experience of working in a customer centric environment
Knowledge of what excellent customer service means
- SN5 7WZ
Refine search
Refine search by selecting suggested filters
Create candidate area
