QA - Search results(2 vacancies/1)-State : Europe-->South West-->Gloucestershire

Senior Service Delivery Specialist

Ref. : 1000009001
Gloucestershire
Programme Co-Ordinator Permanent Location: Cheltenham This role requires holding or passing and maintaining security clearance for the duration of your employment in the role. In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities: Create and maintain project plans and track progress to ensure successful delivery of projects. Liaise internally with colleagues to ensure all quality standards are achieved. Maintain strong relationships with members of the client team. Produce insightful reports for clients to support the management of their programmes and events. Raise issues that may impact the RAID log Escalate risks to ensure appropriate action is taken to mitigate them. Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships. Key Skills / Experience Required: Great Microsoft Office – including Excel using vlook up, pivot tables highly desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines with high levels of accuracy Experience of implementing improvements to business process Experience in offering solutions to more complex queries #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
HOMEBASED

Customer Services Administrator (Service Delivery Specialist)

Ref. : 1000008890
Cheltenham
Gloucestershire
Customer Services Administrator (Service Delivery Specialist) Part time OR full time available Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Processing a variety of bookings for customers, from QA courses to conferences Supporting course admin, such as arranging pre course reading, courseware, access to online portals, exam vouchers and e-learning. Support learner queries and requests with prompt responses, meeting internal SLAs Work with colleagues to drive quality and operational excellence for learner engagement, retention, and achievement in line with business strategy and plans. Report issues and themes to line manager to help improve the feedback we give to internal customers Develop and build new standard reporting outputs for functional consumption. About you Experience in an administration and customer service role Experience of working in a fast-paced customer facing role Understands how to convert data into compelling BI reporting and/or analysis Excellent data visualisation ability Previous experience in Bookings Management, Customer Service and Administration
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