QA - Search results(5 vacancies/1)-Profession : Operations

Ask4Help Administrator

Ref. : 1000009317
London (Middlesex Street)
London
Join Our Student Support Team in London Ask4Help Administrator, QA Higher Education, London, Full Time – Shift Rota Including evenings & weekends Are you passionate about delivering exceptional customer service and making a real difference in students’ lives? QA Higher Education is looking for a friendly, proactive, and solution-focused individual to join our Ask4Help team in London. What’s the role about? As the first point of contact for Northumbria University London students, you’ll be at the heart of our student experience. Whether face-to-face or online, you’ll handle a wide range of enquiries, offering support, guidance, and referrals to specialist teams when needed. You’ll work closely with a small, collaborative team and liaise with wider university departments to ensure students feel supported throughout their academic journey. Key Responsibilities ·Deliver outstanding front-line customer service. ·Log and manage student enquiries using university systems. ·Resolve queries using policy, experience, and discretion. ·Collaborate with internal teams to ensure consistent and accurate information. ·Contribute to service improvements and student satisfaction. What we’re looking for ·Experience in a fast-paced customer service environment. ·Confidence in handling face-to-face, phone, and email enquiries. ·A calm, positive approach with strong problem-solving skills. ·High IT literacy (Microsoft Office, CRM systems). ·A genuine passion for supporting students from diverse backgrounds. Why QAHE? QAHE partners with leading UK universities to deliver a wide range of programmes to over 17,000 students from around the world. We’re committed to providing inclusive, high-quality education and creating a safe, supportive environment for all. Ready to make a difference? Apply now and help us shape an outstanding student experience at QAHE. The successful candidate will be required to undertake a Basic DBS check. #QAHE #QAHigherEducation #StudentSupport #Administration #EducationAdmininstration #London #NewRole
E1 7HT

Data Analyst

Ref. : 1000009350
London (Middlesex Street)
London
Data Analyst, QA Higher Education, 6-Month Fixed Term Contract Primarily Home Based, Full Time Closing Date: 31st October 2025 Are you a data-savvy professional with a passion for education and impact? We’re looking for a Data Analyst to join our team on a 6-month fixed-term contract to support a high-profile project aligned with the Office for Students (OfS) regulatory requirements. About the Role You’ll play a key role in two critical areas: Student Number Planning – supporting the development of course-level student number plans and related data insights. Evaluation Work – contributing to informal evaluation activities, including stakeholder engagement and analysis of people-focused metrics. Key Responsibilities Analyse and interpret student data to support planning and evaluation. Produce internal reports on at-risk students, student outcomes, and quality metrics. Collaborate with stakeholders across academic, governance, and finance workstreams. Contribute to the development of datasets required for OfS submissions, including Access & Participation and Student Outcomes dashboards. Support reviews of current data systems. Ideal Candidate Profile Strong data handling skills, particularly in Excel – we do not have a requirement that you know a specific software package. Experience working with student data or in the education sector is highly desirable. Comfortable with evaluation methodologies and stakeholder engagement. Able to work independently and manage multiple deliverables to tight deadlines. A proactive problem-solver with a collaborative mindset. Why QAHE? At QAHE, we don’t just build systems—we build futures. You’ll join a respected Prooject Team that values creativity, autonomy, and continuous learning. We offer: A collaborative and inclusive culture. Opportunities to lead and grow. The chance to work on meaningful projects that shape the future of education. The successful candidate will be required to undertake the Basic DBS Check Ready to Apply? If you're ready to take your career to the next level and help us unlock the full potential of our data, we’d love to hear from you. #QAHE #Data #DataAnalyst #DataAnalysis #DataRole #HigherEducation
E1 7HT

Student Relations Coordinator

Ref. : 1000009241
London (Rosebery Avenue)
London
Student Relations Coordinator – London (Rosebery Avenue Campus) Full-time | Hybrid | QA Higher Education What You’ll Be Doing As a Student Relations Coordinator, you’ll be at the heart of student life—bringing energy, creativity, and care to every interaction. You’ll: - Champion student engagement through exciting events and social activities. - Support student-led initiatives and empower ambassadors and clubs. - Organise welcome weeks, Freshers’ events, and external trips. - Build partnerships with local businesses and universities to enhance student life. - Promote British Values and wellbeing across all activities. You’ll also support campuses in Birmingham and Manchester, helping to create a consistent and inclusive student experience across the UK. What You’ll Bring We’re looking for someone who is: - A confident communicator, both in writing and in person. - Organised and methodical, with a flair for planning events. - Experienced in working with diverse student populations. - Tech-savvy, with practical knowledge of social media and office tools. - Enthusiastic, persuasive, and ready to make a difference. Why QAHE? At QAHE, we don’t just deliver education—we power potential. We’re bold, collaborative, and progressive, and we’re proud to support over 250,000 learners each year. Diversity & Inclusion QAHE is committed to diversity and inclusion, and we’ll make reasonable adjustments to support your needs. Ready to inspire the next generation of students? Apply now and help us shape the future of student life at QAHE. #Students #QAHE #Hiring #London #JobOpportunity #QAHigherEducation
EC1R 4TF

Student Advice and Support Assistant

Ref. : 1000009051
London, Manchester or Birmingham
England
Student Advice & Support Assistant (customer service role) QA Higher Education, HOME BASED Sunday 9.15am – 3.15pm Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Full training will be provided Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines Exceptional problem-solving skills with the ability to work on own initiative. #administration #studentsupport #administrator #customerservice #LifeAtQA #manchester

International Admissions Officer

Ref. : 1000008830
London (Middlesex Street)
London
Admissions Officer, QA Higher Education Hybrid Working, mainly working from home London OR Birmingham OR Manchester Based - Fixed Term Contract Do you have a background in admissions, or education or recruitment and are looking for a new challenge? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you! About our role: As an Admissions Officer you will implement and co-ordinate the processing of student applications to our University partners. You will be reviewing incoming applications, validate applicants’ academic records and/or professional experience. Overseeing the day-to-day aspects of Admissions, liaising with various internal and external stakeholders on related matters. Here’s some of what’s involved: (click through to see the full JD) Review incoming applications, validate applicants’ academic records and/or professional experience Ensure admissions procedures are in place and maintained in accordance with the QA and partner Universities' guidelines and procedures and in compliance with partner Universities’ Accreditation and UKVI regulations Ensure the CRM system is consistently updated, and information is detailed and accurate and that appropriate student data is recorded and maintained in compliance with partner Universities’ accrediting bodies and UKVI regulations. Provide clarifications to student’s queries in a professional manner. Work closely with recruitment team to ensure required documentation is received to process applications within set deadlines. Communicate admissions decisions to applicants Bring your experience: Excellent verbal and written communication skills Strong organisational and planning skills Demonstrated ability to implement and review policy and procedures in respect of compliance requirements Ability to work effectively within a cross functional team environment Strong communication and interpersonal skills. Ability to problem-solve Experience of working in a customer-focused environment Ability to work at pace with tight deadlines Knowledge of the Higher Education sector would be desirable The successful candidate will be required to undertake the Basic DBS check. We look forward to hearing from you! #QAHE #HigherEducationRecruitment #NewRole #Hiring
E1 7HT

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