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Shared Services Administrator

Ref. : 1000008672
Birmingham (Louisa Ryland House)
Birmingham
Administrator within our Shared Services Team QA Higher Education Birmingham based, 12 Month Fixed Term Contract initially, Hybrid working. Are you a recent graduate or an administrator looking for a new challenge in a rewarding environment supporting students into Higher Education Programmes. Ideally you will have some experience within the education sector (preferred) or within a busy back-office function where organisation, attention to detail and communication are key? If so, we have the perfect opportunity for you! The role is a fixed term contract for a 12-month period based in Birmingham, where you will be expected to come into the office up to two times per week. About our role: As Shared Services Administrator, you will be supporting the English Test Bookings Team by booking applicants in for the English test and assisting international students with accommodation queries. Good IT, Word, and Excel skills a must. Here’s a flavour of what’s involved: (training provided, click the link to read the full JD) Ensuring booking requests are actioned accurately and in a timely manner by following the correct processes. Issuing the results to the student and appropriate parties. Supporting our partners with requests for the use of our booking test and follow separate processes. Confirming all bookings at least 3 days in advance to ensure that the applicants that have booked a slot are eligible to take the test. Updating the booking platform with the applicant test status to ensure accurate data is available of attendance etc. Supporting students with Accommodation queries and ensuring that their records are updated. Bring your experience: Strong administration skills and computer skills with excellent time management skills. Attention to detail. Ability to problem solve. Work effectively under pressure. Communication skills. Ability to build and maintain relationships. A little more about us: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply today - Simply hit the apply button. The successful candidate will be required to undertake the basic DBS Check We look forward to hearing from you! #administrator #highereducation #LifeAtQA #hybridworking #graduateopportunity #birmingham
B3 3PL

Bid Writer

Ref. : 1000008681
Home Based
Other
Bid Writer Hybrid (London) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. Working within the Bid’s team, this role will be to support in identifying and converting new business opportunities through the management and delivery of professional proposals and developing and writing high-quality bid proposals, executive summaries, technical responses and support pricing strategies. Key Responsibilities: Bid Management: Oversee the bid process, including planning, coordination, and submission of bids. Ensure all deadlines are met and that proposals are compliant with client specifications. Research: Conduct thorough research to understand client requirements, industry standards, and competitive landscape. Contribute to the daily operation of the QA central Bid Team including sharing common tasks Work closely with sales and technical teams to gather relevant information and insights for bid proposals. Experience: Public and private sector bids, in storyboard formats. Structured proposal methodologies, such as Shipley Portals (bravo/jaggaer, delta, ariba etc) Expertise in storytelling -transforming input from SMEs and Sales leads into compelling storytelling content Skilled in preparing and editing high-quality written content that effectively communicates the value proposition.
HOMEBASED

Digital Marketing Apprentice

Ref. : 1000008703
London (International House)
London
Digital Marketing Apprentice London/Hybrid What you will be doing? As a Digital Marketing Apprentice, you will work closely with our marketing teams and gain hands-on experience developing a wide range of B2C marketing skills. This is an excellent opportunity for someone who is passionate about marketing and wants to kick-start their career in this field. The programme standard and qualification you will achieve is Multi-Channel Marketer L3. Key Responsibilities Assisting with the creation and execution of digital marketing campaigns across various channels, such as social media and email marketing. This includes B2C campaign activity for our platform with teams based out of America so working hours and patterns may need to be adjusted to support these business needs. Assisting the B2B and B2C events team with the planning, logistics, and execution of events across the London/South region, including regularly attending in-person events during daytime and some evenings. Occasional travel to other areas in the UK to support events may be necessary. Supporting the delivery of our social value workshops and webinars in person and online. Assisting in the development and optimization of content for various digital platforms, including website, blog, social media, and email newsletters. Conducting market research and competitor analysis to identify trends, target audience preferences, and potential opportunities for our brand. Monitoring and analysing the performance of digital marketing campaigns, generating reports, and providing recommendations for improvements. Assisting with the management and growth of our social media presence, including content creation, scheduling, and engagement with our online community. Your Experience/Skills Proven interest in marketing including social media and events Experience in creating content for social media channels and copywriting. Confident to set up and attend events. Proficient in MS Office tools, including Word, Excel, and PowerPoint. Familiarity with design tools such as Canva and Adobe is desirable but not essential.
E1W 1UN

Data Analyst (Level 4 Apprentice)

Ref. : 1000008700
London (International House)
London
Data Analyst (Level 4 Apprentice) London What you will be doing? As a Data apprentice within our marketing team, you will play a crucial role in analysing and managing data from our CRM and other systems. You will help the team make data-driven decisions to improve marketing campaigns, customer engagement, and overall business performance. This is an excellent opportunity for someone with a passion for data and marketing to gain hands-on experience in a fast-paced environment. The programme standard and qualification you will achieve is Data Analytics L4. Key Responsibilities Produce performance dashboards and reports in the Visualisation and Model Building Phase. Manage and maintain data within the company’s CRM system, ensuring accuracy and consistency. Assist in creating and maintaining reports and dashboards using tools like Excel, Power BI, or Google Data Studio. Extract, analyse, and interpret marketing and customer data to provide insights and recommendations. Support the business by maintaining and developing reports for analysis to aid with decisions and adhering to organisational policy/legislation and ensure data compliance and best practices are in line with GDPR and other relevant regulations. Identify trends and patterns in customer behaviour to support targeted marketing strategies. Work closely with relevant teams to improve CRM integrations and data flows. Skills and Experience A strong interest in data analysis. Proven interest in data analysis Basic understanding of CRM systems and data analytics tools. Strong analytical and problem-solving skills. Excellent attention to detail and organisational skills.
HOMEBASED

Lecturer in EAP, English for Academic Purposes, London

Ref. : 1000007992
London
London
Lecturer in EAP, English for Academic Purposes QA Higher Education, London, F2F & online teaching £50 per hour, sessional contract, weekend Saturday & Sunday teaching some weekday teaching may also be available. English for Academic Purposes Lecturer required on a sessional basis for our PSE, Undergraduate and Postgraduate Programmes. Are you a qualified DELTA / TEFLQ teacher with experience in teaching English for Academic Purposes to higher education students? If so….we have a great opportunity for you. About our role: Due to planned growth and subsequent increased student admissions, QA Higher Education is looking for a qualified and enthusiastic Lecturer to teach EAP to our students on campus. Our Focus is on delivery of high-quality learning and teaching to facilitate excellent student outcomes. Here’s a little of what you’ll be doing: To plan, prepare and deliver EAP and Skills modules. To mark and provide appropriate feedback on oral and written work. To attend and contribute to CPD training sessions organised internally or externally. To provide academic support to students on EAP and Skills modules. To adhere to and maintain academic standards and quality assurance within the EAP team. To provide pastoral care and support to international students on our EAP programmes. To contribute to the wider business through sharing of best practice with the wider academic community and supporting or driving business development opportunities. Bring your experience: Hold a degree and Diploma in English Language Teaching to Adults (DELTA) or equivalent (i.e., MA in TEFL/ TESOL and CELTA). Membership of the HEA would be advantageous. A little about the Team: The EAP team currently works across current university partners (Ulster, Northumbria and Middlesex, Solent, London Met) and teaches academic writing and study skills modules/programmes to all levels, from Foundation level 3 to Masters Level 7. The team is involved in a variety of programmes from standard pre-sessional to a rage of in-sessional courses, both assessed and unassessed. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will undertake a Basic DBS check. #eap #lecturer #highereducation #delta #TEFLQ #qahighereducation #london #english
M1 6FQ

Lecturer EAP, English for Academic Purposes, Birmingham

Ref. : 1000008594
Birmingham (Louisa Ryland House)
Birmingham
Lecturer in EAP, English for Academic Purposes QA Higher Education, Birmingham City Centre, F2F & online teaching £50 per hour, sessional contract, weekend Saturday & Sunday teaching some weekday teaching may also be available. English for Academic Purposes Lecturer required on a sessional basis for our PSE, Undergraduate and Postgraduate Programmes. Are you a qualified DELTA / TEFLQ teacher with experience in teaching English for Academic Purposes to higher education students? If so….we have a great opportunity for you. About our role: Due to planned growth and subsequent increased student admissions, QA Higher Education is looking for a qualified and enthusiastic Lecturer to teach EAP to our students on campus. Our Focus is on delivery of high-quality learning and teaching to facilitate excellent student outcomes. Here’s a little of what you’ll be doing: To plan, prepare and deliver EAP and Skills modules. To mark and provide appropriate feedback on oral and written work. To attend and contribute to CPD training sessions organised internally or externally. To provide academic support to students on EAP and Skills modules. To adhere to and maintain academic standards and quality assurance within the EAP team. To provide pastoral care and support to international students on our EAP programmes. To contribute to the wider business through sharing of best practice with the wider academic community and supporting or driving business development opportunities. Bring your experience: Hold a degree and Diploma in English Language Teaching to Adults (DELTA) or equivalent (i.e., MA in TEFL/ TESOL and CELTA). Membership of the HEA would be advantageous. A little about the Team: The EAP team currently works across current university partners (Ulster, Northumbria and Middlesex, Solent, London Met) and teaches academic writing and study skills modules/programmes to all levels, from Foundation level 3 to Masters Level 7. The team is involved in a variety of programmes from standard pre-sessional to a rage of in-sessional courses, both assessed and unassessed. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will undertake a Basic DBS check. #eap #lecturer #highereducation #LifeatQA #delta #TEFLQ #qahighereducation #birmingham
B3 3PL

Marketing CRM and Automation Executive

Ref. : 1000008701
London
London
Marketing CRM and Automation Executive London/Remote Job Role: - Responsible for creating and delivering email marketing and automation campaigns to effectively take QA’s services to market, specifically focused on audience engagement, nurture and conversion. Role Responsibilities: Create and deliver email marketing campaigns to effectively target QA’s different customer segments Creation of landing pages and data capture forms related to email campaigns. Perform A/B testing and other optimisation activities to continually learn and improve on campaign results Ongoing analysis of current/previous email marketing campaigns for optimisation of future campaigns Measure results and optimise lead nurturing journeys Work with key stakeholders and assist with copy to deliver compelling propositions and marketing messages that resonate with the target audiences Deliver marketing activities on time and within budget, with a core maximising audience engagement Ensure campaign materials are shared with key stakeholders Your Experience/Skills: 3+ years of marketing experience including email-marketing, deliverability, testing, and automation Previously worked on Marketing automation and platforms (Salesforce Marketing Cloud) will be an advantage Excellent written communication and copywriting skills Good understanding of marketing principles Salesforce CRM Some HTML experience but not essential General knowledge of Microsoft Office essential GDPR regulations Proficient and familiar with AMPScript Able to create lists via SQL queries in Marketing Cloud
TBC

Client Relationship Manager - Slough - Mass market

Ref. : 1000008687
Slough
Berkshire
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: Slough, Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching. Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities. A ‘day in the life’ of a Client Relationship Manager Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets. Sounds great, doesn’t it? And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
SL1 1SG

Senior Client Relationship Manager

Ref. : 1000008688
Leeds (Brewery Wharf)
Yorkshire
The role: Client Relationship / Sales / Business Development / Relationship Manager Location: Leeds - Hybrid - 3 days in the office Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to win new business and grow your account base by nurturing your existing customers. About you: You will be an experienced client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Client Relationship Manager Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
LS10 1NE

Apprenticeship Onboarding Officer

Ref. : 1000008555
London, Manchester or Birmingham
England
Apprenticeship Onboarding Officer Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow) As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship. Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail. A Day in The Life Manage a caseload of learners and guide each of them through the onboarding process from application to start date. Conduct enrolment calls with eligible learners and their employers. Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme. Timely and successful completion and submission of all required documentation or information in-line with regulations and governance. Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’. Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels. Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them. Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration. Your Experience Working to defined deadlines where high levels of accuracy are required. Experience working within an office environment or customer service role dealing with internal and external stakeholders Experience of working in Apprenticeships or Education (Desired) Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy.
SN5 7WZ

Apprenticeship Central Services Officer

Ref. : 1000008601
London, Manchester or Birmingham
England
Apprenticeship Central Services Officer Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow) As part of the central services function, this role is pivotable in providing central support to our apprentices throughout their journey with us. This team will work together to provide the best possible support through displaying best practice, efficiency, initiative, attention to detail and open communication. You will work closely with our onboarding teams to identify and appropriately recognise, any prior learning that new apprentices have, ensuring their journey with QA is adjusted based on their prior skills, knowledge and behaviours. Job Responsibilities Provide a responsive contact desk for all apprentices as well as both external and internal stakeholders. Respond to all phone and email-based enquiries in a timely manner, resolving or re-directing queries where necessary. Record all incoming enquiries by documenting the enquiry and response, adhering to set SLA response times. Schedule and book apprenticeship schedules (L3-5) using the internal booking system, liaising with scheduling and or delivery as appropriate. Make schedule changes as required by learners, delivery colleagues or scheduling. Liaising with appropriate stakeholders depending on the reason for the re-schedule or cancellation. Provide administrative Bud functions i.e. making changes to line manager details as requested. Add or move customer accounts on relevant systems as required by sales, delivery or onboarding. Skills and Experience Administrative experience ideally within the education sector Multi-tasking and delivery to agreed timescale Ability to interpret and implement regulations Experience of working in a customer centric environment Knowledge of what excellent customer service means
SN5 7WZ

Client Relationship / Sales / Business Development / Recruitment - Slough

Ref. : 1000008634
Slough
Berkshire
The role: Client Relationship / Sales / Business Development / Recruitment Location: Slough, Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Client Relationship Manager; your focus will be to build your own account base by prospecting for new business. A ‘day in the life’ of a Client Relationship Manager Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets. Sounds great, doesn’t it? And in return we will offer you We’d love you to be able to tick the following boxes B2b sales experience in tech sales or similar industry, preferably training industry. Proven track record of working towards targets in a competitive market Recruitment experience would be beneficial but not essential Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: Giselle.Rodrigues@qa.com - happy to help! #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
SL1 1SG

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