Apprenticeship Central Services Officer

Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow)

As part of the central services function, this role is pivotable in providing central support to our apprentices throughout their journey with us. This team will work together to provide the best possible support through displaying best practice, efficiency, initiative, attention to detail and open communication.  

You will work closely with our onboarding teams to identify and appropriately recognise, any prior learning that new apprentices have, ensuring their journey with QA is adjusted based on their prior skills, knowledge and behaviours.

Job Responsibilities

• Provide a responsive contact desk for all apprentices as well as both external and internal stakeholders.
• Respond to all phone and email-based enquiries in a timely manner, resolving or re-directing queries where necessary. 
• Record all incoming enquiries by documenting the enquiry and response, adhering to set SLA response times. 
• Schedule and book apprenticeship schedules (L3-5) using the internal booking system, liaising with scheduling and or delivery as appropriate.
• Make schedule changes as required by learners, delivery colleagues or scheduling. Liaising with appropriate stakeholders depending on the reason for the re-schedule or cancellation. 
• Provide administrative Bud functions i.e. making changes to line manager details as requested.
• Add or move customer accounts on relevant systems as required by sales, delivery or onboarding.

Skills and Experience

• Administrative experience ideally within the education sector
• Multi-tasking and delivery to agreed timescale
• Ability to interpret and implement regulations
• Experience of working in a customer centric environment
• Knowledge of what excellent customer service means

 A little about QA:

At QA, our mission is powering people’s potential.

We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, IBM as well as small organisations to give them the competitive edge in the digital world of today.

We're also Microsoft's biggest training-partner globally. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.

QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.

This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:

·       an enhanced disclosure check

·       Child Barring list check

·       qualification checks

·       online checks

·       medical fitness

·       identity and right to work

All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.

We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.