- Ref. : 1000008857
- UK
- Other
- Role: Customer Success Manager
Location: London
Your role will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate ability to lead, consult and advise clients on best practice and share industry knowledge.
Key Responsibilities:
You will manage a portfolio of enterprise and medium sized clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth.
You will orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment.
You will also work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships.
You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs.
About you:
We are ideally looking for someone who has a solid track record in account management, customer success or sales ideally within the tech or education industry
Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form.
A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include the senior leadership team, Sales/New Business, Product, and Marketing
Knowledge of consultative sales techniques, competitor landscape, managed services
- TBC
- Ref. : 1000008927
- Glasgow
- Glasgow
-
Role: Talent Coordinator (Apprenticeships)
Location: Glasgow
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with commission
Vacancy Closing Date Monday 9th July 2025
Are you passionate about helping young people take their first step into work? In this role, your main focus will be to connect young people with the right Modern Apprenticeship opportunities. You’ll play a key part in our growing apprenticeships team – speaking to potential candidates, getting to know their goals, and matching them to roles where they can learn, grow, and succeed. You’ll work towards clear targets, but more importantly, you’ll be helping others start something life-changing.
Speaking with future apprentices – You’ll chat with applicants to help them find the right Modern Apprenticeship opportunities that match their skills and goals.
Attending careers events – You’ll visit schools, colleges, and job fairs to promote apprenticeships and meet potential applicants face-to-face.
Carrying out interviews – You’ll chat with candidates on a one-to-one basis as part of our onboarding process, helping them feel comfortable and making sure they’re ready to take the next step into a Modern Apprenticeship.
Helping with paperwork – You’ll guide applicants through the forms and checks needed to get started, making sure everything’s completed properly and on time.
Keeping things organised – You’ll update our systems with all the key info about candidates and your work, helping the team stay on track.
What We’re Looking For:
Great phone skills – You’re confident speaking on the phone and enjoy chatting with people in a professional, friendly way.
Customer-focused – You understand what great service looks like and always aim to make a good impression.
Positive and proactive – You bring a can-do attitude to work and are always up for learning something new.
Team player – You’re reliable, enthusiastic, and enjoy being part of a supportive team.
Organised with good computer skills – You’re comfortable using Microsoft Office tools like Word and Excel to keep things running smoothly.
Call centre or similar experience (a bonus!) – If you’ve worked in a call centre, customer service, or similar setting before – great!
Safeguarding
QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.
This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:
an enhanced disclosure check
Child Barring list check
qualification checks
online checks
medical fitness
identity and right to work
- G2 5AH
- Ref. : 1000008891
- London (International House)
- London
- Role: Strategic Account Executive (Enterprise Sales)
Location: London 2-3 days per week
Competitive Base + Commission
We’re seeking a Strategic Account Executive to join our growing Enterprise Sales team. This is a rare opportunity to take full ownership of a defined sector portfolio and shape how global enterprises upskill their people, embed learning into transformation programmes and deliver measurable business impact.
Key Responsibilities:
Proactively generate and close net new business within your assigned Vertical, consistently exceeding annual revenue targets.
Identify and prioritise target accounts, develop tailored engagement strategies, and drive multi-stakeholder conversations to uncover critical needs.
Own and lead complex sales cycles from discovery to contract, including business case development, proposal crafting, negotiation, and closing.
Build deep, long-term executive relationships to expand strategic account value over time.
Collaborate cross-functionally to design, scope, and deliver solutions that integrate content, technology and services in a way that aligns with client transformation goals.
Build pipeline through a blend of outbound prospecting, sector insight-led engagement and marketing-generated leads.
Partner with Account Executives, Customer Success and Solutions Engineers to ensure exceptional onboarding and delivery, unlocking renewals and upsell opportunities.
Develop and maintain accurate forecasting and pipeline hygiene using Salesforce.
Build your personal brand by attending events, speaking on panels, and contributing thought leadership across your Vertical.
Your Experience/ Skills
Proven hunter mindset with 80%+ of your quota consistently achieved through new business generation
Demonstrated success managing large, multi-stakeholder
Enterprise deals with £250,000+ annual contract values (ACVs), and complex, multi layered, sales cycles.
Experience selling enterprise level B2B solutions in Learning, SaaS, Cloud, Digital transformation.
Skilled in complex deal orchestration and commercial negotiation at the C-Suite level.
Strong familiarity with enterprise trends such as skills-based hiring, Artificial Intelligence (AI) workforce enablement, digital literacy and regulated industry requirements.
Deep sector credibility and ability to speak fluently to industry-specific challenges.
The ability to lead conversations that uncover strategic pain, link value to commercial outcomes, and create urgency.
Highly structured approach to account planning, pipeline building and forecasting.
An understanding of the Cloud and software landscapes (e.g. AWS, Azure, DevOps, software engineering concepts etc…) a strong plus.
- E1W 1UN
- Ref. : 1000008972
- Leeds (Brewery Wharf)
- Yorkshire
- The role: Recruitment / Sales / Business Development Executive
Location: Leeds - Hybrid - 3 days in the office
Contract: Full time, 37.5 hrs per week
Package: Competitive base salary with an uncapped commission
Job purpose:
You will join QA as a Business Development executive; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching.
Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities.
About you:
You will be an experienced Business Development executive with a track record of delivering sales targets through a wide range of products. If you’ve worked in a B2B sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.
A ‘day in the life’ of a Business Development Executive
Lead client meetings to understand their business in order to deliver an impactful solution
Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance
Design a high-level creative solution to meet the client’s needs
Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off
Measure the strategic value being added to client account
Develop strategic relationships with client C-Suite and other senior stakeholders
Sounds great, doesn’t it?! And in return we will offer you!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form.
#LifeatQA #QA #theresnoplacelikeqa #LI-hybrid #hiring
- LS10 1NE
- Ref. : 1000008681
- Home Based
- Other
- Bid Writer
Hybrid (London)
Full time, 37.5 hours per week
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
Working within the Bid’s team, this role will be to support in identifying and converting new business opportunities through the management and delivery of professional proposals and developing and writing high-quality bid proposals, executive summaries, technical responses and support pricing strategies.
Key Responsibilities:
Bid Management: Oversee the bid process, including planning, coordination, and submission of bids. Ensure all deadlines are met and that proposals are compliant with client specifications.
Research: Conduct thorough research to understand client requirements, industry standards, and competitive landscape.
Contribute to the daily operation of the QA central Bid Team including sharing common tasks
Work closely with sales and technical teams to gather relevant information and insights for bid proposals.
Experience:
Public and private sector bids, in storyboard formats.
Structured proposal methodologies, such as Shipley
Portals (bravo/jaggaer, delta, ariba etc)
Expertise in storytelling -transforming input from SMEs and Sales leads into compelling storytelling content
Skilled in preparing and editing high-quality written content that effectively communicates the value proposition.
- HOMEBASED
- Ref. : 1000008926
- London (International House)
- London
- Role: Solutions Engineer
Location: London (Hybrid - Client and office locations)
Competitive Salary + Commission
We’re seeking a Solutions Engineer to support our teams in scoping, positioning and winning high-value strategic deals with a specific Vertical. This role sits at the intersection of sales, product and delivery, working with clients to demonstrate products and solutions as well as work through how these can be developed to meet their individual needs. The role will be focused on translating customer problems into compelling solutions and orchestrating internal teams to build winning proposals.
Key Responsibilities:
Solution Demonstration, Scoping and Design
The ability to run demonstrations of existing products, in turn selling the platform as a key part of the overall offering.
Translate customer needs into tailored enterprise learning and transformational solutions.
Develop high-quality solution narratives, statement of works (SOWs), pricing models and technical documentation.
Client Engagement
Join sales meetings to provide subject matter expertise and technical credibility when it comes to solutions.
Build trust with senior client stakeholders, including but not limited to, Chief Transformation Officers, Chief Information Officers and Chief Data Officers
Proposal and Bid Support
Lead, or support the Bid Team with, responses to Requests for Information (RFIs) / Requests for Proposals (RFPs), bringing together cross-functional input, where appropriate.
Collaborate with product specialists, delivery and commercial teams, to align on solution feasibility, cost and margin.
Internal Enablement and Strategy
Work closely with Marketing and Product to stay up-to-date on new offerings and capability areas.
Identify and share insights from the market to inform solution development and product roadmap.
Your Experience/Skills
Experience in pre-sales, sales engineering, solution consulting and / or a technical account management.
Strong understanding of enterprise sales processes and what it takes to win complex deals.
The ability to lead solution design and collaborate across commercial, technical and delivery teams.
Comfortable engaging with C-level stakeholders and translating technical detail into business value.
Background in SaaS, digital learning, Enterprise IT, consulting and /or digital transformation is a plus.
- E1W 1UN
- Ref. : 1000008854
- Manchester (St James Buildings)
- Lancashire
- Sales – Client Relationship Director
Full-Time/Permanent
Salary - Competitive Salary + Commission
Location - Cheltenham or Manchester
About QA
Our mission within the Public Sector sales team is to work with our customers to identify areas of growth, areas where we do not currently deliver into and new projects to support customer outcomes.
To achieve this goal, we need to supercharge growth and drive new business opportunities into accounts that sit within the Public Sector, Local Government & Defence.
Key Responsibilities
Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield.
Prospect for new revenue streams whilst maintaining and growing existing lines of revenue .
Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients.
Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities
Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning the process end to end.
Input, analyse and interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity utilising Microsoft Dynamics
What You'll' Bring
Good communication for internal and external stakeholders up to C suite level
Driven and hungry for the sale
Dynamic and innovative
Willing to challenge the status quo
Demonstrable success in sales
Sounds great, doesn’t it? And in return we will offer you
- M1 6FQ
- Ref. : 1000008762
- Manchester (St James Buildings)
- Lancashire
- Sales Manager (Public Sector)
Manchester
Full time, Hybrid 3 days in office
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
You will manage, motivate and develop a team of up to 6 individual contributors to achieve or exceed quarterly revenue targets.
Key Responsibilities:
Working closely with other managers to support define and execute the go to market strategy within the Public Sector Win team.
Assigning activity and communicating clear performance expectations, objectives and key results
Monitoring day to day activity and progress and addressing drops in productivity
Coaching and developing team members to enhance their sales competence and achievement of targets
Support the team with problem solving and decision making where appropriate
Actively involved in large deals, role modelling effective sales techniques
Acting as a point of contact for client issues
Experience:
Strong track record of delivering stretching sales targets as an individual contributor
Buddied and mentored junior sales individual contributors
Experience of working in a customer centric, fast paced, matrix environment
Created and achieved against personal development plans
Knowledge of QA business solutions
Awareness of the importance of customer centricity and team collaboration
Knowledge of how to set SMART performance objectives
- M1 6FQ
- Ref. : 1000008455
- Glasgow
- Glasgow
- The role: Client Relationship Manager -Glasgow
Location: Glasgow G2 5AH, Hybrid – 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Joining QA as a Client Relationship Manager, you’ll be part of a team with a mission to build and grow relationships with new and existing clients across a breadth of industries. You'll be at the forefront of selling our industry-leading apprenticeship programmesin IT and the digital space,helping businesses upskill their current workforce or hire fresh new talent through our career-starting pathways.
QA is one of the UK’s leading digital and tech apprenticeship providers, and in this role, you'll be offering a wide range of impactful solutions. This includes not only our apprenticeships but also access to the QA platform and progression opportunities including graduate apprenticeships through our exclusive university partnership with UWS.
You'll apply best-in-class sales techniques and receive ongoing coaching and mentoring on the job. We believe in growing together—our team is built on a collaborative, supportive culture where people help each other develop and celebrate each other's wins.
Join a team where high performance meets heart, and where you can truly thrive in a role that makes a difference.
A ‘day in the life’ of a Client Relationship Manager
Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities
Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base
Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets.
- G2 5AH
- Ref. : 1000008833
- Manchester (St James Buildings)
- Lancashire
- The role: Client Relationship / Sales / Business Development / Recruitment
Location: Manchester, Hybrid – 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards
Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to build your own account base by prospecting for new business.
A ‘day in the life’ of a Client Relationship Manager
Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities
Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base
Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets.
Sounds great, doesn’t it? And in return we will offer you
We’d love you to be able to tick the following boxes
B2b sales experience in tech sales or similar industry, preferably training industry.
Proven track record of working towards targets in a competitive market
Recruitment experience would be beneficial but not essential
Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form.
#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
- M1 6FQ
- Ref. : 1000008684
- London
- Senior Learning Design Consultant
Hybrid (London)
Full time, 37.5 hours per week
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
As Senior Learning Design Consultant your role will be the lead subject matter expert in the Cloud portfolio with responsibility for product design and content development in multi-modalities, including digital and labs as well as instructor-led training.
You will represent the Cloud portfolio needs when it comes to the design of bespoke, off-the-shelf and certification products across the Cloud portfolio.
Key Responsibilities:
Design and develop innovative, public and client specific solutions
Undertake pre-sales engagements as agreed with the Portfolio Director
Use Management Information and data to generate insights that help improve product quality
Experience:
Extensive hands-on experience with AWS Cloud workloads, with additional familiarity with Microsoft Azure considered a valuable asset.
Proven track record of designing, developing and delivering learning solutions across multiple modes (e.g. classroom, digital, blended, virtual) to meet diverse business needs
Proven track record of creating and using MI and data to improve product quality
Knowledge of what learning approaches result in the successful transfer of learning into a modern workforce,
Best-practice in current learning methods (e.g. active, accelerated, social, curated etc.)
Instructional design and learning models and theories (e.g. ADDIE, Blooms, Kirkpatrick, SAM etc.)
- USA
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