- Ref. : 1000008800
- Leeds (Brewery Wharf)
- Yorkshire
- Head of Cyber Security Operations
Remote (Once in a month to London or Leeds office)
This senior role will involve you in strategic decision-making, system implementations, and the adoption and testing of new processes and procedures which improve the security and robustness of QA’s organisational infrastructure and associated IT systems.
As a Head of Cyber Security Operations you will be responsible for safeguarding QA from intrusion, security threats, security weaknesses, software bugs and exploits. You will be responsible for direct and virtual teams involved in keeping QA secure.
Role Responsibilities:
Management of the Security Operations Centre service, ensuring resources are aligned to monitor and protect QA IT assets including 24/7 out of hours on call coverage.
Responsible for security event monitoring, incident response and cyber/threat intelligence across QA.
To respond rapidly and effectively to any IT security incidents, co-ordinating and managing them through to a successful conclusion.
Ensure that the monitoring, logging, and prevention toolsets are aligned to the needs of the security function/the business and are delivering best value.
Management of direct and virtual security related IT teams for the delivery of the security operations service and security related projects.
Work proactively to understand the threat landscape, how it could impact QA and introduce protective measures to reduce the business risk of a cyber-attack or internal threat.
Creation and execution of operational security related strategies to enhance the security of IT systems both on-prem and cloud.
Creation of reports, dashboards, metrics for SOC operations and presentation to senior management.
Oversight, planning and execution of vulnerability assessments, penetration tests, audits or related security assessment exercises (eg Red Team) to improve the security posture of the infrastructure, applications and services.
Manage the remediation of identified vulnerabilities through to successful conclusion and to make recommendations to control any identified risks and to ensure they are implemented.
Your Experience/Skills:
Experience working at a senior level within an information security, cyber security environment or Security Operations Centre.
Strong technical background with excellent knowledge of cyber security, computer networks and operating systems including firewalls, IDS/IPS, Active Directory, endpoint protection, Windows Server, networks and cloud services
Comprehensive knowledge or experience of information security principles, including risk assessment, intrusion detection, Security Incident and Event Management (SIEM) tools, threat and vulnerability management
Detailed knowledge or experience of application or network based penetration testing tools and methodologies
Experience of incident response and/or security incident event management solutions, SOAR, UEBA
- LS10 1NE
- Ref. : 1000008440
- Leeds (Brewery Wharf)
- Yorkshire
- Apprentice IT Service Desk Technician
Leeds, Onsite
About the Position:
Are you someone who’s looking to get started in a brand-new career, or wants to take a shift in their current one? If you’re looking for an exciting opportunity in an IT department with a progressive Team and Company, where you can really develop new skills and start a rewarding career this may be the perfect role for you!
You’ll be joining QA as an IT Service Desk Apprentice for our IT Team, providing support with various support tasks that are vital for our efficiency and continued success. Also working as part of our wider IT team, you’ll play a key role in the continued growth of QA.
You will provide 1st line support to internal and external customers. Being the first point of contact, you will to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress.
As this role is based at the QA HQ you will give support via telephone and also in person desk side.
Key Responsibilities
Supporting colleagues who will be calling the dedicated QA IT Helpdesk number with issues their access right, application faults etc.
Provide 1st line support to internal and external customers & being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible.
Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues.
Escalate incidents where required to 2nd and 3rd line teams.
Display excellent customer service and maintain outstanding customer satisfaction levels
About You:
Confident on the phone and will have an interest in IT/Computing possibly have built your own PC's or are supporting friends and family with their IT issues and wish to make this into a career.
You’ll need a positive attitude towards getting the job done, while working to support the people services team, a desire to learn and provide an excellent service.
You will have the ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress.
- E1W 1UN
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