Service Vertical Lead – Apprenticeships (Service Delivery)

Location: Home Based/Hybrid with travel required as per customer/internal requirements

FIXED TERM CONTRACT - 12 Months

About the role:

As a Service Vertical Lead within the Apprenticeships Service Delivery function, you will be responsible for performance managing and developing team members, ensuring they are equipped with the necessary skills and support to meet performance targets and service level agreements (SLAs). By fostering a collaborative and proactive environment, you will drive Service Delivery success, leading on the implementation of contracts, customer projects and reporting requirements.

You will drive Service performance across complex escalations, leading on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives. 

Key Responsibilities:

• Act as a senior strategic advisor, building and maintaining strong, trust-based relationships with senior stakeholders across QA sectors, aligning service delivery with customer and internal objectives.  
• Oversee risk management, ensuring compliance with KPIs, SLAs, and customer commitments, while leveraging data to drive strategic decision-making, including input into bids and contracts and ensuring alignment with QA provision and operating model. 
• Drive recommendations across-functional teams to deliver exceptional service outcomes, proactively addressing risks and opportunities for continuous improvement. 
• Develop and implement frameworks for service quality, driving operational excellence and ensuring scalability across service operations. 
• Foster a culture of continuous improvement, embedding best practices and overseeing complex projects to achieve successful delivery against milestones. 
• Lead, mentor, and develop a high-performing team, focusing on accountability, talent development, and performance management to drive results. 
• Contribute to function and QA Apprenticeships strategy by leading on cross-functional collaboration efforts to drive customer success across all customer sectors. actionable insights that improve service operations and business outcomes. 

QA’s benefits include: 27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications.

We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require. 

If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps.

QA is headquartered in London & New York.

Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring

A little more about QA:

QA believes the future belongs to organisations that are able to learn, master and apply new skills at speed and scale, combining the power of human and machine intelligence. QA delivers tech learning solutions for cutting-edge skills development, flexible training options, and expert-led courses to drive innovation. We do this across 4 modalities, Apprenticeships, Instructor-led training, self-paced training and hands-on labs.

Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions, please email tim.heaney@qa.com

#LI-TH1 #LI-hybrid