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Newest vacancies
Customer Service Coordinator
Ref. : 1000007287
Swindon
Wiltshire
The role: Customer Service Coordinator Location: Swindon, hybrid: 2 - 3 days in office. Contract: Full time, 37.5 hrs per week Package: competitive + benefits At QA, our Customer Service Coordinators are all great listeners, excellent communicators and dedicated team-players. In this entry-level role you’ll provide support to colleagues, stakeholders and learners, assisting them with the delivery of our services/programmes. You’ll be the first point of contact and will provide high quality support and coordinate internal resources. The role in more detail: Your day will always start with a catch up with the rest of the team to keep everyone in touch on those days you’re not together and to make sure everyone has the support they need for the day. You'll spend your busy day supporting our contracted customers by email and phone and guiding them through their booking journey – from finding the right course for them right through to making sure they enjoyed the session. You'll use our set of well-documented processes to navigate your way through a steady flow of enquiries and provide the customer a thorough and helpful response. You will be providing quotes, making bookings, and supporting with general course queries – getting to be on the front line of our amazing account teams to provide a provide a great customer service to our customers while building up lasting relationships, both internally and externally. Your great communication skills and spot-on attention to detail will wow the customer in each interaction. On the 2-3 days a week you spend in the Swindon office, you'll be supported in-person, by a wonderful bunch of colourful characters and you'll get the opportunity to really immerse yourself in a very community-minded team. So, what do you need to be successful? A passion for delivering great customer service Proficiency with MS Office applications Great free-typing skills Happy to work to tight deadlines Be adaptable and a quick learner Be happy to work within a bustling office environment. What QA does: At QA, our mission is powering people’s potential. We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, IBM as well as small organisations to give them the competitive edge in the digital world of today. We're also Microsoft's biggest training-partner globally. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
SN5 7WZ
CYBER TRAINER OSCP or OSEP
Ref. : 1000007106
Cheltenham (Delta House)
Gloucestershire
The role: Cyber Trainer OSCP or OSEP Location: Gloucester - Commutable OR London - Commutable Working environment: Virtual + In-person Training, travel is required Contract: Full time, 37.5 hrs per week Package: competitive + benefits About the role: Deliver high quality learning events to all of our learners in a variety of settings i.e., Classroom, Virtual and attended from anywhere. The portfolio topics can be standard or customised professional. Share your expertise internally and externally and build positive relationships. Applicants must hold or be prepared to undergo Developed Vetting (DV) once in post as requirement for this role. About you: Ideally you will be qualified in one or more Cyber certifications If you have experience delivering accredited training both classroom and virtually, demonstrable success of managing and resolving learning environment issues, are creative and innovative in selecting and adapting strategies to help our learners learn then this could be the role for you. • Hold a current OSCP certificate, and desirable to hold OSEP certificate. Our competencies for delivery include: Ethical Hacking General Cyber Skills Cryptography Malware Reverse Engineering A knowledge of Training Development (desirable) A ‘day in the life’ of a Trainer Most days you’ll be delivering engaging learning events/training sessions/workshops to our learners in a classroom or virtual setting, with cohort numbers from 8 people plus. You’ll be sharing your subject matter expertise and knowledge of working in industry. Other days you’ll design and develop new learning materials based on client briefs and work on developing your own skills and knowledge to keep your expertise fresh. A little about QA: At QA, our mission is powering people’s potential. We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
GL53 7TH
Senior Learning Design and Editorial Manager
Ref. : 1000007436
London (International House)
London
Role: Senior Learning Design and Editorial Manager Location: London (hybrid) QA has an exciting opportunity for a Senior Learning Design Manager to join the business at a key stage of its growth. In this role you will collaborate with team members and subject matter experts to understand the source content. Leading a fast-paced Learning Design team in the creation of our digital and blended learning content activities. Playing a key role in implementation of novel or transformation projects, leading on improvement, and liaising with internal and external stakeholders, including adjacent content functions. Maintaining a quality oversight for content and being the point of escalation in the case of queries or issues in need of higher-level intervention. You will work closely with production teams who will design and create the assets for courses, support the Head of Content and design with the day-to-day activities of the Learning Design Team, and coach and mentor. Responsibilities: Developing and refining methods of designing content and providing final quality sign-off where required Working with the Head of Content Design and Development to maintain operational oversight of an agile team and managing resourcing for the team Leading the learning design function to engage with clients, learning architects & learning technologists Acting as an escalation point for the team on content and service issues across multiple projects, and handling wider-impact issues Championing high quality in UX and accessibility principles for content on-platform, with due regard to diversity and inclusion Working with other senior content and learning Design team members across Bespoke, Apprenticeships and Digital/Blended, to ensure consistency and quality across our product portfolios About you: Ability to design engaging and impactful learning solutions, based on sound and evidence-based principles Excellent people management and stakeholder management skills Broad understanding of learning methodologies, and familiarity with cognitive psychology theories of learning Experience producing digital content preferably in an eLearning supplier role Experience delivering and incorporating learning design into products Experienced people manager with track record in quality and sound operational management practice A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of Circus Street, Cloud Academy and QA. #LI-AW1 #LI-hybrid
E1W 1UN
Senior Learning Designer
Ref. : 1000007298
Home Based
Other
Senior Learning Designer/Team Leader Location: London (hybrid working) As a Senior Learning Designer you will be leading a small team as well as managing your own workload. This would suit someone who has managed before with a strong learning design background. Job Responsibilities: Lead a team of Learning Designers and/or Junior Learning Designers to design high quality, engaging and innovative blended learning programmes for QA’s core products and bespoke courses for individual client requirements. Support the Senior Learning Design Manager with the busy day to day operations of the Learning Design team. Escalate project risks to the Learning Design Manager with a proactive approach to mitigate challenges. Design and develop blended learning programmes for QA’s core products and for individual client requirements. Design, storyboard and script digital learning content and assets by applying learning design principles to effectively develop learners’ skills and knowledge. Quality assure your team’s work in line with course requirements, style guides, and course manuals. About you: Line management of learning design/instructional design teams. Managing projects concurrently to defined timescales and budgets. Successful design and development of digital and face-to-face learning programmes, preferably in an instructional/learning design role. Strong knowledge of educational theory and instructional/learning design principles. And what can we offer you? Competitive salary with a whole host of excellent benefits! 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners) Work with some of the biggest brands there are! Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place At QA, we’re 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it’s our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work. If you are interested please apply below. #LI-AW1 #LI-hybrid
HOMEBASED
Apprentice People Services
Ref. : 1000007358
Slough
Berkshire
Role: Apprentice People Services Location: Slough - Hybrid ( 2-3 days a week) About QA: QA is the UK's leading provider of tech and digital skills, including funded workplace learning programmes and apprentices. We’re currently on an exciting growth trajectory and are looking to welcome an Apprentice into our internal recruitment team. We offer hybrid working (1/2 days in office) so when you’re not in the office, you can work from home. We play a key role in tackling the UK’s alarming nationwide shortage of digital skills head-on, and partner with most FTSE 250 companies to help provide innovative solutions for these much-needed training shortages. We’re talking some of the largest global brands! About the Position: Are you someone who’s looking to get started in a brand-new career, or wants to take a shift in their current one? If you’re looking for an exciting opportunity in an office environment with a progressive Team and Company, where you can really develop new skills and start a rewarding career this may be the perfect role for you! You’ll be joining QA as an Administrator Apprentice for our People services Team, providing support with various admin tasks that are vital for our efficiency and continued success. Also working as part of our wider HR team, you’ll play a key role in the continued growth of QA. Key Responsibilities: Support the PS team with the initiation and progress of background checks including employment references, Right to Work checks, criminal disclosure and BPSS checks. Support with required disclosure check renewals and new checks as identified by the PS team leader or the business. Check the background check portal on a daily basis, updating relevant systems and informing employee and line manager when clearance has been received. Initiate any risk assessment following unclear checks, escalating to PS Team Leader for sign-off. Maintain Sostenuto (SOS) call management system, ensuring that all calls and queries are logged, responded to where necessary and the appropriate audit trails are available About You: You’ll need a positive attitude towards getting the job done, while working to support the people services team, a desire to learn and provide an excellent service. Excellent attention to detail. Computer literate and proficient with Microsoft Office; Outlook, Teams, Excel, Word, etc. Great written and spoken communication skills.
SL1 1SG
Events Coordinator, Part-time, London
Ref. : 1000007078
London (Rosebery Avenue)
London
Events Coordinator for our Higher Education Students London, QA Higher Education Part-time 18.5 hours per week, hours variable About our role: As Student Relations Coordinator you will have the ability and knowledge to deliver an outstanding student experience facilitating, supporting and encouraging student engagement in social activities and events. You'll play a vital role in facilitating the Student Activities Association working closely with volunteer student ambassadors and student social clubs to ensure best practice in all areas of the student-led provision Here’s a flavour of what’s involved: (training provided, click the link to read the full JD) Organise student welcome and orientation week events, such as Freshers’ days, working with the Course Directors to timetable agreed activities. Planning and attending external events/trips with students; undertaking risk assessment prior to event/trip. These events often occur outside of normal campus working hours. Encourage and positively promote student engagement in student-led activities and events providing training and support to equip student event organisers and volunteers with the skills to run successful activities. be responsible for the delivery of events and activities at London campus. Embed British Values in events/ activities/ communications. Maintain an awareness of low-cost or free events, activities and social opportunities for students in the Manchester, Birmingham and London areas, raising awareness and promoting accordingly. Foster links with local businesses and facilities to source discounts and special offers for students Bring your experience: Practical experience of planning and delivering events. Practical experience of working with international students and understanding of cultural diversity is desirable but not essential. Excellent communication skill Ability to engage and motivate students. A little more about us:. QAHE is a private UK higher education provider working in partnership with universities, colleges and education specialists in the UK to recruit, market and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 2,000 students from all over the world, graduating over 800 students in 2016 and providing over 25,000 hours of teaching per year across five UK locations. Apply today - Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #events #studentsuccess #studentexperience #highereducation #LifeAtQA #London
EC1R 4TF
Agile Project Management Trainer
Ref. : 1000006360
Home Based
Other
Agile Project Management Trainer Home-Based Competitive with Benefits Are you an Agile Project Management Trainer with a passion for teaching and sharing your valuable knowledge? Or maybe you’re an Agile Project Manager with training experience looking to move into an exciting new career? Join us at QA! We’re a UK Leading training organisation providing high quality, industry-leading apprenticeships, courses and certifications to our learners – you could be the next trainer joining us on this rewarding journey! What will I be doing? *Delivering high quality agile project management courses to learners at all levels *Contributing to knowledge in specialist areas *Contributing to business success by driving the completion of learner evaluations *Identifying and referring opportunities for improvement *Collaborating with the Delivery Manager, Delivery team colleagues, Account managers and learners, Scheduling team etc What will I need to be successful? *Experienced professional in Agile Project Management *Experience with Agile Fundamentals mandatory *Competence in delivering teaching/training either in-house or externally mandatory *Experience with Lean Six Sigma Desirable *Experience with Kanban Desirable Qualifications *APMG Agile PM qualification mandatory *Agile PRINCE2 desirable
TBC
Business Development Executive
Ref. : 1000007273
Glasgow
Glasgow
The role: Sales / New Business / Business Development Executive Location: Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Business Development Executive; your focus will be to prospect new business gained from both cold and warm leads and grow an account base using sales techniques gained from our in-house sales academy and on the job coaching. About you: If you have experience working in B2B sales, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Business Development Executive Build a territory plan each quarter to maximise new sales opportunities Using LinkedIn Sales Navigator, and researching your customer and their market, you will identify key decision makers to approach, with insights, to discuss and grow the QA product footprint Identify and understand needs and build a value proposition Prepare quotes and proposals for customers Generate revenue and margin to meet individual and team targets Sounds great, doesn’t it?! And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
G2 5AH
Project Management Apprenticeship Coach
Ref. : 1000007434
Home Based
Other
Project Management Apprenticeship Coach (Fully remote) You will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme. Skills and Experiences: Recent industry experience in Project Management (essential) Have an organised approach with the ability to handle a large caseload of learners. Strong written skills are essential due to the data recording/written feedback element of the role. You also need to have the ability to motivate learners as well as work to strict deadlines. Excellent communication and coaching skills Ability to diagnose learner needs and adapt to their requirements in a remote environment Guide and influence issue resolution Strong planning and organising skills Ability to solve problems using experience and knowledge to overcome barriers Skilled in delivering motivational, balanced and constructive feedback Attention to detail with strong administrative skills Able to manage own time and prioritise appropriately What we can give you: Access to free QA training courses to continue your personal development Time off to support the charities you love Access to innovative delivery methods, and exciting course material Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge Receive specialist coaching and support from your education leaders A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organizations Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please email aidan.willis@qa.com At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. #LI-AW1 #LI-remote
HOMEBASED
Marketing Manager (Apprenticeships)
Ref. : 1000007403
Slough
Berkshire
The role: Marketing Manager Location: London, Slough or surrounding Hybrid role, so must be within a commutable distance of the above. Contract: Full time, 37.5 hrs per week Package: competitive + benefits Are you an experienced Marketing Manager looking for a fresh and exciting challenge in the UK's largest provider of IT, Tech and Digital Training Solutions to big, medium and small companies? We're looking for such a person to join our Team who can help us to deliver even more exciting and successful campaigns. Here's a bit more info about this exciting role... About the role: You'll create and execute targeted lead generation marketing activities across a range of channels to promote QA Apprenticeships to a B2B audience, with responsibility for creating and delivering B2B campaigns to take QA’s digital and degree apprenticeship solutions to market. You’ll support the Senior Marketing Manager to meet business objectives, work closely with sales and create and execute targeted lead generation B2B marketing activities. About you: So, if you’ve got experience as a Marketing Manager, are a great people-person and experienced people-manager and could hit the ground running within our incredible Marketing Team, then we want to hear from you! This role would be a great fit if you’ve demonstrable experience of campaign planning and strategy, preferably working with a B2B technology brand. And if you’re data-savvy and comfortable using analytics and reporting to measure campaign results and action optimisations, then what are you waiting for…? We’d love you to be able to tick the following boxes, too: Proven track record of campaign management and optimisation across a variety of channels Experience in planning multi-stage lead nurturing campaigns using marketing automation where appropriate Experience of using analytics and reporting to measure campaign results and action optimisations Experience of managing and developing a team Demonstrable experience of producing print and online communications Educated to degree-level, ideally in Marketing or a related subject Holding a professional marketing qualification will be advantageous From the Job Description: Create and deliver marketing plans that will effectively target customers across multiple channels Drive growth through new customer acquisition, customer expansion and learner progressions Use customer insight to develop compelling propositions and marketing messages Execute the marketing plan on time and in budget with a core focus on lead generation Run effective internal campaign launches Work with key stakeholders to drive forward process Ensure that all marketing activity is tracked, analysed and reported and learnings used to optimise performance and maximise ROI (Scroll to the bottom of this advert to read the full Job-Description)
SL1 1SG
Welfare Advisor
Ref. : 1000007342
Birmingham
Birmingham
Welfare Advisor to Students within Higher Education Birmingham, Fulltime & Permanent Role Hybrid Working Monday – Friday 9-5.30pm & 9.30-6pm Do you have experience of supporting and guiding students in need of advice, information or help? Are you calm, collected and reassuring when faced with a crisis? If so, we have the perfect opportunity for you! About our role: As Student Welfare Advisor you will have the knowledge & ability to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway. Our role will also involve providing advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely our partner Universities to provide a structured system of support in line with our processes and policies. You will ideally have knowledge in the government benefit system and housing regulations etc. and dealt with various crisis matters for example homelessness, financial hardship, violence, abuse etc. Here’s a flavour of what’s involved: (click through to read the JD) Responsible for the delivery of provision of student welfare services, including one to-one appointments, workshops and events, accommodation advice and support, funding/financial advice and student health advice (all advice to be within specified policies), learning support and disability support. To be a member of the safeguarding team, assessing risks and delivering training to staff Ensure the provision of professional services (externally where necessary) to ensure students have access to appropriate support. This may include counselling, learning and disability support for example, ensure students are effectively signposted to external agencies when appropriate. Assessing and making Safeguarding referrals and providing appropriate support and assistance providing an emergency service for students in immediate distress. Bring your experience: Ability to be a credible source of guidance & support to academic & professional services colleagues on student issues that may evoke concern and risk & duty of care e.g., mental health, urgent incidents, fitness to study, sexual violence, forced marriage, safeguarding Essential You will have a proven track record of developing and/or implementing inclusive policy and practice in an organisational context. Desirable Experience in working in Higher Education Desirable Developing & embedding good practice into service delivery Essential Knowledge of Child Protection, Adult at Risk and Prevent legislation. Essential #welfare #studentwelfare #mentalhealth #studentsupport #studentguidance #birmingham
M1 6FQ
Client Relationship Director
Ref. : 1000007356
Manchester (St James Buildings)
Lancashire
Client Relationship Director (L&D/Training Sales) Location: Manchester commutable Role requires undertaking DV Clearance The Role: You will develop existing large scale customer relationships to deliver complex solutions and maximise client success. You’ll lead key client accounts and relationships either directly and/or through account team(s) to ensure growth and retention whilst maintaining QA’s commitment to service excellence. We Deliver: At QA, we’re tackling the issue of the nationwide shortage of digital skills head-on and have partnered with the likes of FTSE 350 companies to help provide solutions for these much-needed training shortages. We’re talking BIG business! As a Client Relationship Director, you’ll be engaging new clients and convince them to invest further into our suite of solutions. Key Responsibilities: Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield. Prospect for new revenue streams whilst maintaining and growing existing lines of revenue . Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients. Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning the process end to end. Deliver the highest levels of customer service which lead to long-term, commercial relationships at a senior and strategic level. Key Skills / Experience Required: B2B consultative new business sales Dealt with both internal and external stakeholders at c-suite level Excellent communication skills - both verbal & written DV clearance is required for this role (or the ability to go through clearance) SEE URL BELOW https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels Desirable: Educated to NVQ level in Learning & Development (L&D) Consultative sales in L&D About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
M1 6FQ