Coordinator with our Student Progress Team

London, Fulltime & Permanent Opportunity (Hybrid working)

Do you have experience working ideally within the education sector, supporting students and the academic teams with all the back-office administration and pastoral matters? Leading a small admin team to provide excellent engagement, welfare, student records & attendance services to our Northumbria University (LONDON) students.  

About our role As part of the London’s Student Progress and Support Service, you will support the Academic and Student Support Manager by coordinating effective student support services that deliver high levels of stakeholder satisfaction.

Establish and manage relationships and partnerships with key stakeholders throughout the University to ensure business requirements are met and understood with the operational emphasis on transforming the student experience

To line manage a small team of Student Progress administrators ensuring all Ask4Help service provisions are delivered at the highest standard and developing administrators into their specialist areas of work 

Experience/ Skills

Ideally have previous experience at working with a university, including working knowledge of student engagement and/or student support role

Experience of planning and organising the activities of self and/or others

Experience of working independently and dealing with challenges 

A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.

Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.