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Welcome to the Career Site for QA
Newest vacancies
Senior Client Relationship Manager
Ref. : 1000007475
UK
Other
The role: Sales / Senior Account Manager / Business Development Manager Location: UK Wide - Hybrid – 2-3 days in the office close to your home location Contract: Full time, 37.5 hrs per week Package: competitive base salary with an uncapped commission and incentive-based rewards Job purpose: You will join QA as a Senior Client Relationship Manager; your focus will be to grow your account base by nurturing your existing customers as well as acting as a mentor across the team to support them to win business. About you: If you have experience working in B2B sales in a consultative sales function, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Senior Client Relationship Manager Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs with the support from the bids team and subject matter experts to create a compelling solution Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers across the UK are earning between Thirteen - Seventeen Thousand pounds per quarter meaning these top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
TBC
CYBER TRAINER OSCP or OSEP
Ref. : 1000007106
Cheltenham (Delta House)
Gloucestershire
The role: Cyber Trainer OSCP or OSEP Location: Gloucester - Commutable OR London - Commutable Working environment: Virtual + In-person Training, travel is required Contract: Full time, 37.5 hrs per week Package: competitive + benefits About the role: Deliver high quality learning events to all of our learners in a variety of settings i.e., Classroom, Virtual and attended from anywhere. The portfolio topics can be standard or customised professional. Share your expertise internally and externally and build positive relationships. Applicants must hold or be prepared to undergo Developed Vetting (DV) once in post as requirement for this role. About you: Ideally you will be qualified in one or more Cyber certifications If you have experience delivering accredited training both classroom and virtually, demonstrable success of managing and resolving learning environment issues, are creative and innovative in selecting and adapting strategies to help our learners learn then this could be the role for you. • Hold a current OSCP certificate, and desirable to hold OSEP certificate. Our competencies for delivery include: Ethical Hacking General Cyber Skills Cryptography Malware Reverse Engineering A knowledge of Training Development (desirable) A ‘day in the life’ of a Trainer Most days you’ll be delivering engaging learning events/training sessions/workshops to our learners in a classroom or virtual setting, with cohort numbers from 8 people plus. You’ll be sharing your subject matter expertise and knowledge of working in industry. Other days you’ll design and develop new learning materials based on client briefs and work on developing your own skills and knowledge to keep your expertise fresh. A little about QA: At QA, our mission is powering people’s potential. We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
GL53 7TH
Careers Advisor
Ref. : 1000007445
London (Rosebery Avenue)
London
Careers Advisor QA Higher Education, London Monday-Friday 9am-5.30pm 4 days on campus, 1 day working from home. Do you have experience within in the Careers Guidance & Employability sector? Are you keen to work with our Higher Education Students (many of whom are international students) to help guide & place them into employment? With your qualified knowledge & experience of the employability sector along with having good IT skills ideally including the ability to navigate different online learning platforms etc., then we have the perfect opportunity for you! About our role: Working within our Careers and Employability service, you will provide careers support to our postgraduate and undergraduate students to enhance their employability skills and career planning. Here’s some of what’s involved: (click through to view the full JD) Deliver high quality bespoke career guidance appointments to students and graduates to allow them to make informed decisions about their future career. Create and deliver workshops and group sessions (such as induction/class drop-ins) informing and promoting the student population and faculty members of our careers & employability service. Help students to access and make the best use of careers resources and online platforms, using effective listening and questioning skills to accurately diagnose each student’s need. Encourage students to attend workshops and/or a 1:1 appointment with a Careers Advisor based on their careers/employability requirement, managing the booking system to ensure workshops and appointments are resourced effectively. Actively develop knowledge of current careers and employability information and trends and contribute to the updating and production of printed and online resources, under the guidance of the Senior Careers Manager. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #LifeAtQA #highereducation #london #careersguidance #employability #careersservice #studentsupport
EC1R 4TF
Welfare Advisor
Ref. : 1000007342
Birmingham
Birmingham
Welfare Advisor to Students within Higher Education Birmingham, Fulltime & Permanent Role Hybrid Working Monday – Friday 9-5.30pm & 9.30-6pm Do you have experience of supporting and guiding students in need of advice, information or help? Are you calm, collected and reassuring when faced with a crisis? If so, we have the perfect opportunity for you! About our role: As Student Welfare Advisor you will have the knowledge & ability to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway. Our role will also involve providing advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely our partner Universities to provide a structured system of support in line with our processes and policies. You will ideally have knowledge in the government benefit system and housing regulations etc. and dealt with various crisis matters for example homelessness, financial hardship, violence, abuse etc. Here’s a flavour of what’s involved: (click through to read the JD) Responsible for the delivery of provision of student welfare services, including one to-one appointments, workshops and events, accommodation advice and support, funding/financial advice and student health advice (all advice to be within specified policies), learning support and disability support. To be a member of the safeguarding team, assessing risks and delivering training to staff Ensure the provision of professional services (externally where necessary) to ensure students have access to appropriate support. This may include counselling, learning and disability support for example, ensure students are effectively signposted to external agencies when appropriate. Assessing and making Safeguarding referrals and providing appropriate support and assistance providing an emergency service for students in immediate distress. Bring your experience: Ability to be a credible source of guidance & support to academic & professional services colleagues on student issues that may evoke concern and risk & duty of care e.g., mental health, urgent incidents, fitness to study, sexual violence, forced marriage, safeguarding Essential You will have a proven track record of developing and/or implementing inclusive policy and practice in an organisational context. Desirable Experience in working in Higher Education Desirable Developing & embedding good practice into service delivery Essential Knowledge of Child Protection, Adult at Risk and Prevent legislation. Essential #welfare #studentwelfare #mentalhealth #studentsupport #studentguidance #birmingham
M1 6FQ
HR Adviser - 6 Months FTC (Maternity Cover)
Ref. : 1000007458
London (International House)
London
The role: HR Adviser – Employee Relations Location: London/Slough Working environment: Hybrid Working Contract: Fixed Term (6 months Maternity cover) Hours per week: 37.5 hours per week Pay type: Competitive salary + benefits +3 free training days At the core of our business lies the belief that people are our greatest asset. Our dedicated team is always there to lend a helping hand, whether it's enhancing performance, resolving conflicts, promoting well-being, or adapting to change. We take immense pride in our People advisory team, who work hand in hand with our managers and employees to find the best solutions for both our people and our business. This role is centered around employee relations in a dynamic and evolving environment. We are seeking someone who is solution-oriented, brimming with innovative ideas, possesses a composed and thoughtful approach, and has comprehensive experience in all aspects of employee relations. Our team plays a pivotal role in shaping our business culture and making a meaningful impact. Day in the life of HR Adviser Engaging with external legal partners Supporting Senior People Partners with organisational change e.g., short term absence, grievance meetings, performance reviews, restructures, TUPE etc. Ideally, you’ll have advised on multiple scenarios from being raised at performance/disciplinary through to Employee Tribunal. Finally, you’ll need confidence and tenacity when it comes to advising multiple stakeholders and ensuring actions you’ve advised on are followed up. Contribute to the review and development of People policies and procedures in accordance with the employment law framework and support the implementation process across the business.
E1W 1UN
Senior Learning Design and Editorial Manager
Ref. : 1000007436
London (International House)
London
Role: Senior Learning Design and Editorial Manager Location: London (hybrid) QA has an exciting opportunity for a Senior Learning Design Manager to join the business at a key stage of its growth. In this role you will collaborate with team members and subject matter experts to understand the source content. Leading a fast-paced Learning Design team in the creation of our digital and blended learning content activities. Playing a key role in implementation of novel or transformation projects, leading on improvement, and liaising with internal and external stakeholders, including adjacent content functions. Maintaining a quality oversight for content and being the point of escalation in the case of queries or issues in need of higher-level intervention. You will work closely with production teams who will design and create the assets for courses, support the Head of Content and design with the day-to-day activities of the Learning Design Team, and coach and mentor. Responsibilities: Developing and refining methods of designing content and providing final quality sign-off where required Working with the Head of Content Design and Development to maintain operational oversight of an agile team and managing resourcing for the team Leading the learning design function to engage with clients, learning architects & learning technologists Acting as an escalation point for the team on content and service issues across multiple projects, and handling wider-impact issues Championing high quality in UX and accessibility principles for content on-platform, with due regard to diversity and inclusion Working with other senior content and learning Design team members across Bespoke, Apprenticeships and Digital/Blended, to ensure consistency and quality across our product portfolios About you: Ability to design engaging and impactful learning solutions, based on sound and evidence-based principles Excellent people management and stakeholder management skills Broad understanding of learning methodologies, and familiarity with cognitive psychology theories of learning Experience producing digital content preferably in an eLearning supplier role Experience delivering and incorporating learning design into products Experienced people manager with track record in quality and sound operational management practice A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of Circus Street, Cloud Academy and QA. #LI-AW1 #LI-hybrid
E1W 1UN
Administrator - Student Support Specialist
Ref. : 1000007447
Cardiff (Uni of South Wales)
Wales
Experienced Administrator for our Higher Education Campus Pontypridd based on campus at the University of South Wales Fulltime Monday to Friday (can be flexible), maternity contract 12-month contract. Do you have strong administration experience ideally within the education sector (preferred) or within a busy customer-based function where organisation and communication are key? If so, we have the perfect opportunity for you! About our role: As Student Support Administrator you will be responsible for activities associated with administration, student support, communication and teamwork within a Higher Education environment. The position has both an administrative and service focus with student support at their heart so your day will be spent actively working directly with our international students and lecturers, admissions, welfare and library services staff. Good IT & systems experience, Word and Excel skills a MUST Here’s a flavour of what’s involved: (please click through to see the full JD) Administration to develop and assist the maintenance of consistent and accurate data and documentation along with the organisation, communication, reporting and preparation of activities such as staff and student meetings. Student support to provide first line face to face, email or telephone support for students in relation to academic assessment procedures, hand in dates and signposting to university regulations. Communication and teamwork to develop processes and procedures alongside other QA staff to ensure the highest level of customer service is being given be it by phone, email or face to face. Bring your experience: Sound administrative experience preferably within the education sector. Experience of multi-tasking and delivery to agreed timescale. Experience of managing and prioritising workload Excellent communication skills Excellent literacy, numerical skills and Excel skills Team player Flexible and adaptable to change. Well organised and methodical A little more about us: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Apply today - Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #highereducation #pontypridd #administration #studentsupport #administrator #education
WALES
Apprentice People Services
Ref. : 1000007358
Slough
Berkshire
Role: Apprentice People Services Location: Slough - Hybrid ( 2-3 days a week) About QA: QA is the UK's leading provider of tech and digital skills, including funded workplace learning programmes and apprentices. We’re currently on an exciting growth trajectory and are looking to welcome an Apprentice into our internal recruitment team. We offer hybrid working (1/2 days in office) so when you’re not in the office, you can work from home. We play a key role in tackling the UK’s alarming nationwide shortage of digital skills head-on, and partner with most FTSE 250 companies to help provide innovative solutions for these much-needed training shortages. We’re talking some of the largest global brands! About the Position: Are you someone who’s looking to get started in a brand-new career, or wants to take a shift in their current one? If you’re looking for an exciting opportunity in an office environment with a progressive Team and Company, where you can really develop new skills and start a rewarding career this may be the perfect role for you! You’ll be joining QA as an Administrator Apprentice for our People services Team, providing support with various admin tasks that are vital for our efficiency and continued success. Also working as part of our wider HR team, you’ll play a key role in the continued growth of QA. Key Responsibilities: Support the PS team with the initiation and progress of background checks including employment references, Right to Work checks, criminal disclosure and BPSS checks. Support with required disclosure check renewals and new checks as identified by the PS team leader or the business. Check the background check portal on a daily basis, updating relevant systems and informing employee and line manager when clearance has been received. Initiate any risk assessment following unclear checks, escalating to PS Team Leader for sign-off. Maintain Sostenuto (SOS) call management system, ensuring that all calls and queries are logged, responded to where necessary and the appropriate audit trails are available About You: You’ll need a positive attitude towards getting the job done, while working to support the people services team, a desire to learn and provide an excellent service. Excellent attention to detail. Computer literate and proficient with Microsoft Office; Outlook, Teams, Excel, Word, etc. Great written and spoken communication skills.
SL1 1SG
Customer Success Director
Ref. : 1000007398
London (International House)
London
The Role: Customer Success Director Location: London, International House Contract: Full time, 37.5 hrs per week Package: Competitive base salary with commission package About the role You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets. This role will represent the voice of the customer need and will ensure we are facilitating solutions that meet customer needs. You will provide expert guidance and advice and ensure positive experiences at every stage and touch point allowing us to build long term partnerships that maximise our Net Revenue Retention (NRR) whilst supporting our New Revenue teams with ongoing contract growth. As a Customer Success Director, you will play a key role in driving customer goals, product utilisation and business growth by ensuring healthy engagement, success and retention whilst applying a constant growth mindset against our customer base which typically have contracts between 1-6 years. Day in the life of a Customer Success Director You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will be required to understand customers’ business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success). You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships You will be driving relationships with program owners, sponsors, advocates and key subject matter experts to drive success and measurable outcomes that prove ROI.
TBC
Senior Client Relationship Manager
Ref. : 1000007457
Cheltenham (Delta House)
Gloucestershire
The role: Sales / Senior Account Manager / Business Development Manager Location: Hybrid – 3 days in the office & 2 days at home Contract: Full time, 37.5 hrs per week Package: competitive base salary with commission Job purpose: You will join QA as a Senior Client Relationship Manager; your focus will be to grow your account base by nurturing your existing customers as well as acting as a mentor across the team to support them to win business. About you: If you have experience working in B2B sales in a consultative sales function, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A ‘day in the life’ of a Senior Client Relationship Manager Lead client meetings to understand their business in order to deliver an impactful solution Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance Design a high-level creative solution to meet the client’s needs with the support from the bids team and subject matter experts to create a compelling solution Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off Measure the strategic value being added to client account Develop strategic relationships with client C-Suite and other senior stakeholders Sounds great, doesn’t it?! And in return we will offer you Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
GL53 7TH
Security Officer, London
Ref. : 1000007130
London (Rosebery Avenue)
London
Security Officer QA Higher Education, London Holborn Campus Fulltime & Permanent 2pm-10.30pm Monday to Friday About our role: As Security Officer you will have the experience to deliver and monitor a streamlined campus security service by monitoring students, staff, visitors and other persons to guard against theft, unauthorised admittance and to maintain security of the premises. Here’s some of what’s involved: (please click through to view the full job description) Ensure all security procedures are followed, carrying out required checks and processes in order to provide a safe environment. Check that all students/Staff entering the building have a valid student card. Ensure any new students are directed to the Student Services Department to be issued with a pass. Patrol the building on a regular basis to ensure students are adhering to site processes and regulations. Ensure any visitors to the building are registered and issued with a Building Visitor Pass. Respond to any building alarms and investigate disturbances. Write reports of any irregularities including equipment or property damage, theft, presence of unauthorised persons or unusual occurrences Provide a reception service – respond to incoming telephone calls in a timely and professional manner, meet and greet all visitors to site. Record facilities issues on the facilities log for the Facilities Team to action. Maintain an up to date understanding of QA’s Health & Safety policy. Help co-ordinate evacuation of the centre in the event of an emergency and to provide support and co-ordination of calls for First Aid, Risk Assessments, Health & Safety issues etc. Patrol the site to secure the building - ensure all doors and windows are locked and the alarm set. Bring your experience: SIA Badge/Requirements – knowing how to defuse or deal with a difficult altercation. Excellent customer service experience. Confliction resolution experience Experience within a similar role Ability to work well under pressure. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #Corporatesecurity #Campussecurity #securityofficer #SIAbadge #london #LifeAtQA
EC1R 4TF
Principle Data Engineering Trainer
Ref. : 1000007012
Site Based
Other
DATA ENGINEERING TRAINER 95% Remote Competitive Salary Are you a data engineering professional with the desire to teach? We’re looking for a strong Data Engineer with the capability to develop content and lead our new data apprenticeships training programme (Level 5). As the UK's leading tech training company providing courses across all verticals, we are passionate about what we do! Looking for a good work life balance and a supportive environment? We offer that too! What will I be doing? *Deliver high quality teaching and learning to individuals and groups, as required *Deliver immersive learning experiences, ensuring engagement through the use of collaboration tools *Develop schemes of learning, lesson plans, teaching and learning materials and resources to meet the qualification requirements *Contribute to business success by identifying and proactively pursuing opportunities for improvement, supporting the sales teams with specialist knowledge where required *Contribute to business success by driving the completion of learner evaluations and identifying and referring opportunities for improvements What will I need for the job? *You should have experience as a Data Engineer in industry – You should be versed in generalist data and big data (using tools such as Python, SQL, ETL) *You should have the ability to deliver and create content for our data engineering programme *You should have some experience or exposure to training in house or in an educational capacity *You should have great communication and stakeholder management skills
DUMMY