QA - Careers website

Strategic Account Executive

Ref. : 1000008891
London (International House)
London
Role: Strategic Account Executive (Enterprise Sales) Location: London 2-3 days per week Competitive Base + Commission We’re seeking a Strategic Account Executive to join our growing Enterprise Sales team. This is a rare opportunity to take full ownership of a defined sector portfolio and shape how global enterprises upskill their people, embed learning into transformation programmes and deliver measurable business impact. Key Responsibilities: Proactively generate and close net new business within your assigned Vertical, consistently exceeding annual revenue targets. Identify and prioritise target accounts, develop tailored engagement strategies, and drive multi-stakeholder conversations to uncover critical needs. Own and lead complex sales cycles from discovery to contract, including business case development, proposal crafting, negotiation, and closing. Build deep, long-term executive relationships to expand strategic account value over time. Collaborate cross-functionally to design, scope, and deliver solutions that integrate content, technology and services in a way that aligns with client transformation goals. Build pipeline through a blend of outbound prospecting, sector insight-led engagement and marketing-generated leads. Partner with Account Executives, Customer Success and Solutions Engineers to ensure exceptional onboarding and delivery, unlocking renewals and upsell opportunities. Develop and maintain accurate forecasting and pipeline hygiene using Salesforce. Build your personal brand by attending events, speaking on panels, and contributing thought leadership across your Vertical. Your Experience/ Skills Proven hunter mindset with 80%+ of your quota consistently achieved through new business generation Demonstrated success managing large, multi-stakeholder Enterprise deals with £250,000+ annual contract values (ACVs), and complex, multi layered, sales cycles. Experience selling enterprise level B2B solutions in Learning, SaaS, Cloud, Digital transformation. Skilled in complex deal orchestration and commercial negotiation at the C-Suite level. Strong familiarity with enterprise trends such as skills-based hiring, Artificial Intelligence (AI) workforce enablement, digital literacy and regulated industry requirements. Deep sector credibility and ability to speak fluently to industry-specific challenges. The ability to lead conversations that uncover strategic pain, link value to commercial outcomes, and create urgency. Highly structured approach to account planning, pipeline building and forecasting. An understanding of the Cloud and software landscapes (e.g. AWS, Azure, DevOps, software engineering concepts etc…) a strong plus.
E1W 1UN

Data Insights & Portfolio Manager, London

Ref. : 1000009040
London (Middlesex Street)
London
Data Insights and Portfolio Development Manager, London QA Higher Education, full time (Hybrid, 1 Day On-Site, ad-hoc travel) Are you a strategic thinker with a passion for data and market insights? Do you thrive in fast-paced environments and want to make a real impact in higher education? If so, we’ve got the role for you—read on to find out more. About our role: As Data Insights and Portfolio Development Manager, you’ll lead QAHE’s insights function and drive the development of innovative course portfolios across our university partnerships. You’ll take new course ideas from concept to launch, using data to validate decisions and working closely with stakeholders to deliver market-responsive programmes. Here’s some of what’s involved: (click through to see the full JD) Lead a small insights team (2 staff, 1 direct report) to deliver high-quality outputs. Develop and manage portfolio roadmaps for university partners. Own the course launch process from idea to implementation. Deliver market intelligence reports using industry datasets. Support the Director of Strategy with budget management. Collaborate with internal and external stakeholders to accelerate decision making. Bring your experience: Strong background in data analysis and insights. Proven project delivery and stakeholder management. Experience with industry datasets (HESA, OfS, Lightcast, OECD) desirable. Line management and project management tool experience (Planner, Trello) a plus. Advanced Excel skills; Power BI desirable. Strategic thinking with attention to detail. Excellent communication and relationship-building abilities. Proactive, tenacious, and adaptable. A positive, can-do attitude with a desire to grow and take on more responsibility. We welcome applications from all industries — if you're looking to bring your experience and make a meaningful impact in Higher Education, we encourage you to apply. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Project Management and Web Development and delivered in city centre locations. #Insights #Market Intelligence #ProjectManagement #QAHE #London #Data #Strategy
E1 7HT

Data Apprenticeship Tutor

Ref. : 1000008554
London
London
Data Apprenticeship Tutor Home based/travel to site if required Job Summery Teaching Data Apprenticeship programmes at Level 3 & 4 as part of our programme delivery, aimed at empowering individuals and organisations to unlock the power of data. You’ll design and deliver cutting-edge training programs in database design and visualisations using industry standard software. Finally, you’ll get the opportunity to collaborate with subject matter experts to develop and refine learning content that empowers learners to excel in the evolving data landscape. Role Responsibilities: Craft and deliver immersive and cutting-edge experiences across the Data Science curriculum, captivating learners from diverse backgrounds and organisations. Collaborate and innovate with subject matter experts to develop dynamic and engaging courses and other high-impact learning assets that drive growth. Provide in-depth expert knowledge in your specialist area, offering insights cross functionally when required. Champion quality and innovation by upholding the highest standards of excellence and drive innovation as a key ambassador for our renowned training programs. Fuel your growth by taking ownership of your professional development, ensuring your expertise remains relevant and cutting-edge in the ever[1]evolving field of data science – 3 days of free training on any of our courses available Your Experience/Skills: Experience in using data tools such as: PowerBi, Tableau, Data Storytelling, SQL Proficient in the use of programming languages: Python. SQL Experience in using and good knowledge of: Data manipulation & visualisations, Data modelling, Data architecture and cloud, Data analytics and statistics Desirable knowledge of apprenticeships and work-based learning Desirable knowledge of the Ofsted Common Inspection Framework Desirable industry experience with teaching/ coaching experience Passion for lifelong learning and development as a profession
TBC

Social Media Executive and Content Creator

Ref. : 1000008849
UK
Other
Social Media Executive & Content Creator Birmingham OR London OR Manchester based, Hybrid Working QA Higher Education, full-time & permanent opportunity, Mon–Fri 9am–5.30pm Are you a creative and driven social media enthusiast with a passion for storytelling through photos and videos? Are you looking to grow your career in a fast-paced, vibrant, and rewarding organisation? Then we have the role for you—read on to find out more. About our role: As a Social Media Executive & Content Creator, you’ll play a key role in enhancing QA Higher Education’s online presence. This is a blended role combining creative content creation with social media administration. You’ll be part of a fun, fast-paced, and collaborative team, working to grow our brand awareness and community across a variety of platforms. Here’s a flavour of what’s involved: (click through to read the JD) Create and post engaging, social-first content (photos and videos) across Instagram, LinkedIn, Facebook, YouTube and more. Visit campus locations regularly to capture student stories, events, and everyday moments. Schedule content and manage editorial calendars. Monitor and respond to comments and queries in a timely, friendly manner. Collaborate with the wider marketing team to align content with business goals. Analyse performance metrics and adjust strategies to improve engagement. Stay up to date with social media trends, tools, and best practices. Support the development of our social media strategy and brand guidelines. Bring your experience: Experience in a social media and content creation role (B2B or B2C). Confident using platforms like Facebook, Instagram, LinkedIn, YouTube, and their ad tools. Skilled in tools such as Adobe Creative Cloud (Photoshop, Premiere Pro), Canva, CapCut, etc. Experience with social media scheduling and analytics tools (e.g. Hootsuite, Later, Sprout Social). Strong communication and organisational skills. A creative eye for and experience in photography and videography. Experience handling customer queries and reviews online. Familiarity with Google Analytics 4 is a plus. Apply now – here’s how! Simply hit the apply button. The successful candidate will be required to undertake the basic DBS Check We look forward to hearing from you! #QAHE #HigherEducation #SocialMedia #ContentCreation #London #Birmingham #Manchester #Photography #Videography
TBC

ACE Study Skills Apprenticeships

Ref. : 1000009092
Home Based
Other
ACE Study Skills Apprenticeships Homebased Fixed term contract (12 months Maternity Cover) You will be working with the Academic Community of Excellence (ACE) team to support learners with their academic skills development alongside their classes. You will be delivering effective teaching, learning and support enabling learners to gain the skills they need to succeed as well as excel in their studies. Role Responsibilities: To deliver engaging and creative learning to meet the needs of the learner To plan, prepare and deliver effective and engaging one-to-one tutorials and drop-in sessions to support and develop student’s learning and academic skills for a wide range of programmes and subject areas To develop learning support and skills materials and resources (for face-to-face and online) and maintain them on the Virtual Learning Environments (VLEs) To keep accurate tutorial records to monitor learner progress and achievement To liaise with all staff and attend meetings as required to enhance and maintain the quality of the student experience To organise and promote Academic Community of Excellence (ACE) at QA events To build and grow positive relationships with ACE team colleagues, staff in other teams and various stakeholders where needed. To be a Personal Tutor and provide guidance, support and tutorship for student groups and individuals as appropriate To meet partnership and internal quality assurance processes in relation to programmes Your Experience/Skills: Post Graduate Qualification (Master’s/DELTA or equivalent) Experience of delivering one-to-one academic tutorials both face-to-face and online DA skills tutor experience (desirable)  Relevant teaching qualification HEA or demonstrate teaching experience with a commitment to achieving the required Professional Standards for teaching. Expertise in subject area in English for academic purpose
HOMEBASED

Service Delivery Specialist

Ref. : 1000009084
Cheltenham
Gloucestershire
Customer Services Administrator (Programme Coordinator) Location : Cheltenham/Hybrid This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service. You’ll act as the first point of contact and provide high quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities Complete tasks or objectives following company policies, procedures, or methods to agreed timescales/KPIs/SLA’s Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities Maintain strong relationships with members of the client team Raise issues that risk project delivery and/or agreed costs and timescales. Escalate risks to ensure appropriate action is taken to mitigate them About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).
TBC

Service Delivery Manager

Ref. : 1000009083
Cheltenham
Gloucestershire
Service Delivery Manager 2 Location: Cheltenham, Gloucester This role appointment is dependent on the successful candidate holding or passing an appropriate level of Security Clearance Role: In your role you will provide day to day guidance, support and mentoring to a team of experts who are delivering on strategic objectives for our customers. Being a visible and trusted advisor within the customer organisation, developing and maintaining strong relationships with senior stakeholders within our customer partnership to be the main pivot point within QA to create integrated working within multiple service lines. To setup and lead regular service reviews with your customers. Key Responsibilities: Develop and mentor new and existing team members Create and maintain project plans and track progress to ensure successful delivery of projects and programmes Liaise internally with colleagues to ensure all milestones and quality standards are achieved To identify and raise issues that risk project delivery and/or agreed costs and timescales Develop solutions to risks or escalate as necessary to ensure appropriate action is taken to mitigate them Monitor project and programme outcomes in order to capture evidence of successful learning Initiate and drive process improvements Deliver high levels of customer service to assist the wider sales team in developing strategic customer relationships Skills / Experience Required: Record of successfully delivering projects and learning programmes Experience of a highly client-centric environment, servicing a wide range of offerings Experience of resolving or offering solutions to a range of queries and problems Excel
TBC

Senior Service Delivery Specialist

Ref. : 1000009082
Home Based
Other
Senior Service Delivery Specialist (programme coordinator)2 Permanent Location: Cheltenham This role requires holding or passing and maintaining security clearance for the duration of your employment in the role. In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities: Create and maintain programme plans to track progress and ensure successful completion of training programmes. Manage and prioritise coordination activities to meet internal and external requirements. Act as main point of contact for training programme for internal and external stakeholders. Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback. Collate, analyse and report programme feedback data. Present service delivery reviews to clients. Key Skills / Experience Required: Building and maintaining client relationships. Extensive cross-functional collaboration skills. Effective soft skills and emotional intelligence facilitating effective written and verbal communication. Comfortable presenting to clients both face to face and virtually. Proficient in analysing, evaluating and reporting data. Microsoft office (including Excel and PowerPoint). #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
HOMEBASED

Client Relationship Manager

Ref. : 1000009090
Birmingham (Louisa Ryland House)
Birmingham
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.  By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. As a Client Relationship Manager you will develop new and grow existing customer/partner relationships to deliver against specific, measurable targets. Job Description Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets Deliver high levels of customer service that lead to long-term commercial relationships Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space Uncover revenue opportunities through thorough exploration of clients problem/need About you: Track record of achieving sales targets Experience in a B2B sales function where you have had to deliver a wide range of products in order to maximise sales opportunities – ideally a consultative sales environment Experience using IT systems e.g. Client Relationships Management systems Proficient in Microsoft Office
M1 6FQ

Programme Leader MSC Business with (Pathways), London

Ref. : 1000009020
London (Middlesex Street)
London
Programme Leader MSC Business with (Pathways) QA Higher Education at Northumbria University LONDON Fulltime & Permanent Opportunity Are you a Programme Leader or perhaps an experienced Senior HE Lecturer in Business, Management or related discipline? Looking for a new challenge in a new academic era - where you can be proud of your contribution and feel rewarded watching our students succeed within your Programme? We have an exciting opportunity to be part of our growing Northumbria University, London campus, we are student centric and very passionate about our contribution to our students and industries future ………come join us! Your focus: As Programme Leader you’ll be responsible for the academic delivery and development of the MSC Business with (Pathways) programme in conjunction with a University Partner. The programme is offered with seven distinctive pathways including, Marketing Management, International Management, Entrepreneurship, Business Analytics, Tourism and Hospitality Management, Financial Management and Human Resource Management. Our compliance and academic standards are set high to deliver an exceptional student experience. Your talent to develop and manage the academic team will ensure we meet and ideally exceed our academic, pastoral and quality assurance targets & standards. The great news is you will still have some opportunity to teach some modules both online and, in the classroom, using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to your team and our students …. your knowledge, powering each students’ potential. Bring your experience: Applicants should have teaching experience and must hold a PhD in Business, Management or related subject area or are close to completing their PhD. Applicants with current publications are welcomed. A teaching qualification and membership of the HEA would be distinct advantageous. What we can give you: Opportunity to continue your personal development with our own in-house learning portfolio Chance to work with like-minded academic enthusiasts; able to share and learn up-to-date theory and best practice, future proofing your expertise. Senior leader mentoring, guidance and support. Experience and exposure of working with leading University Partners Access to innovative delivery methods, and exciting course material Time off to support the charities close to your heart. Equal Opportunities: At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate(s) will be required to undertake the basic DBS check #Hiring #JobOpening #JoinOurTeam #CareerOpportunity #NowHiring #JobSearch #WorkWithUs #CareerGrowth #qahighereducation #programmeleader #lecturer
E1 7HT

Client Relationship Manager

Ref. : 1000009089
Manchester (St James Buildings)
Lancashire
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.  By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. As a Client Relationship Manager you will develop new and grow existing customer/partner relationships to deliver against specific, measurable targets. Job Description  Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities  Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base  Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities  Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements  Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets  Deliver high levels of customer service that lead to long-term commercial relationships  Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space  Uncover revenue opportunities through thorough exploration of clients problem/need About you:  Track record of achieving sales targets  Experience in a B2B sales function where you have had to deliver a wide range of products in order to maximise sales opportunities – ideally a consultative sales environment  Experience using IT systems e.g. Client Relationships Management systems  Proficient in Microsoft Office
M1 6FQ

Student Advice and Support Assistant

Ref. : 1000009051
London, Manchester or Birmingham
England
Student Advice & Support Assistant (customer service role) QA Higher Education, HOME BASED Sunday 9.15am – 3.15pm Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Full training will be provided Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. Bring your experience: Good administration skills with attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, meeting required deadlines Exceptional problem-solving skills with the ability to work on own initiative. #administration #studentsupport #administrator #customerservice #LifeAtQA #manchester

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