QA - Careers website

Senior Marketing Executive

Ref. : 1000008633
Birmingham (Louisa Ryland House)
Birmingham
Senior Marketing Executive Flexible Location Birmingham OR London OR Manchester Hybrid working, mainly homebased with occasional travel Are you a passionate and results-driven marketer looking to make a significant impact in the higher education sector? Join us as a Senior Marketing Executive and play a pivotal role in driving engagement for our university partners. About our role: As a Senior Marketing Executive, you will work closely with the Marketing Manager to support the delivery of a suite of marketing support materials for our different university partners. This is a hands-on role where an experienced generalist marketer will support our student recruitment team and global network of agents through the production of offline and online marketing materials Here’s a flavour of what’s involved: (training provided, click the link to read the full JD) Deliver a suite of offline and online marketing collateral, including but not limited to prospectuses, posters, banners, merchandise, testimonials and agent materials to support recruitment and business growth Work with the Marketing Services Manager to manage the delivery of internal marketing requests regarding our marketing collateral To provide agent support as required to promote and champion our university partners and their offerings To support content days at our campuses and at our partner campuses to refresh photography and videography used across our websites and marketing collateral, planning a comprehensive brief and liaising with relevant internal and external agencies To work with the team to proactively identify opportunities to enhance and regularly update content on our QAHE and partner websites to ensure all content is accurate, up to date and aligned to our business objectives Work with the wider Marketing Team on any projects or campaign requirements to ensure we continue to deliver a consistent brand experience throughout the student journey and maximise our effectiveness Proactively identify areas where our team can further support the achievement of our strategic objectives with marketing support providing thoughtful and considered recommendations Bring your experience: Proven experience working in a Marketing Executive role Experienced in the successful delivery of marketing resources with a clear understanding of processes involved Demonstrable experience of producing effective print and online communications and how these work together to achieve maximum impact Experience in aligning wider business objectives to marketing tactics and strategy Familiarity with the higher education market is advantageous. General knowledge of MS Office and Adobe Creative Suite is a plus. Degree in Marketing or related field, or equivalent professional experience. #marketingvacancy #highereducation #LifeAtQA #campaigns #strategy #seniormarketingexecutive #marketingexecutive #london #birmingham #manchester #hybrid
B3 3PL

Sales / Recruitment / New Business / Business Development Executive

Ref. : 1000008456
Glasgow
Glasgow
Sales Executive Glasgow - Hybrid working (3 days in the office) Competitive Salary + Uncapped Commission & incentive based rewards Are you a money-hungry, motivated individual with some customer facing experience looking for your next career move? Want to undergo valuable in-house sales training and be part of a supportive and exciting team? Look no further – Join us as a Business Development executive at QA and earn uncapped commission! What will I be doing? You’ll develop new customer relationships using the sales techniques gained from our in-house training programme and on the job coaching to successfully deliver against specific, measurable targets. What are my responsibilities? Identify and liaise with key stakeholders in new & existing accounts, by telephone, email and LinkedIn, to create sales opportunities for our Senior Account Managers. Prospect new customers whilst maintaining and growing our existing customer relationships to create sales opportunities. Maintain all relevant sales management information & report on sales activity using Salesforce. Understand QA’s unique selling points and use this to win more business. Deliver high levels of customer service. Constantly developing an understanding of your product offering and sales techniques. What experience/qualifications do I need? Previous experience in customer service or B2B sales roles would be advantageous. Proficiency in Microsoft Office at beginner level Working to tight deadlines where high levels of accuracy are required Some experience of delivering against performance objectives. Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you’ll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form. #LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring #recruitment #businessdevelopment #prospecting #newbusiness #sales
G2 5AH

Student Advice & Support Centre Assistant, Homebased, Sunday 9.15am-3.15pm

Ref. : 1000008629
Manchester
Lancashire
Student Advice & Support Assistant (customer service role) QA Higher Education, HOME BASED Sunday 9.15am – 3.15pm Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience. You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Full training will be provided Here’s some of what be doing: (click through to read the full JD) Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres. Log and refer enquiries using various QAHE systems. Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied. Work to specific procedures to ensure a consistent and excellent customer service. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments. Assist in various aspects of the service development as deemed appropriate. Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries. To support the enrolment of all new students providing a timely and seamless customer experience. #administration #studentsupport #administrator #customerservice #LifeAtQA #manchester
TBC

Data Level 3 Technical Apprenticeships Tutor

Ref. : 1000008554
London
London
Data Level 3 Technical Apprenticeships Tutor Home based/travel to site if required Job Summery Teaching Data Apprenticeship programmes at Level 3 & 4 as part of our programme delivery, aimed at empowering individuals and organisations to unlock the power of data. You’ll design and deliver cutting-edge training programs in database design and visualisations using industry standard software. Finally, you’ll get the opportunity to collaborate with subject matter experts to develop and refine learning content that empowers learners to excel in the evolving data landscape. Role Responsibilities: Craft and deliver immersive and cutting-edge experiences across the Data Science curriculum, captivating learners from diverse backgrounds and organisations. Collaborate and innovate with subject matter experts to develop dynamic and engaging courses and other high-impact learning assets that drive growth. Provide in-depth expert knowledge in your specialist area, offering insights cross functionally when required. Champion quality and innovation by upholding the highest standards of excellence and drive innovation as a key ambassador for our renowned training programs. Fuel your growth by taking ownership of your professional development, ensuring your expertise remains relevant and cutting-edge in the ever[1]evolving field of data science – 3 days of free training on any of our courses available Your Experience/Skills: Experience in using data tools such as: PowerBi, Tableau, Data Storytelling, SQL Proficient in the use of programming languages: Python. SQL Experience in using and good knowledge of: Data manipulation & visualisations, Data modelling, Data architecture and cloud, Data analytics and statistics Desirable knowledge of apprenticeships and work-based learning Desirable knowledge of the Ofsted Common Inspection Framework Desirable industry experience with teaching/ coaching experience Passion for lifelong learning and development as a profession
TBC

Learner Support Specialist

Ref. : 1000008637
Home Based
Other
Learner Support Specialist (Apprenticeships) Location: Remote Working within the QA Apprenticeships you will offer guidance and support to enable neurodivergent and disabled learners to achieve their aspirations and goals. You will deliver effective tutorials, learning and support in line with funding and compliance requirements. Key Responsibilities: Create and manage individual support plans tailored to learners’ individual needs Deliver engaging and creative learning to a caseload of approximately 45 learners each month Manage your diary in a transparent and effective manner ensuring all learners are seen within a calendar month Work closely with the funding and compliance team and provide detailed documentation to evidence the need for Learning Support Funding Provide pastoral support to learners as required to aid engagement & achievement of their goals Support the learning process through the development of learning resources. About you: A proven track record of working effectively with SEND learners. A proven track record of consistently exceeding targets/KPIs Outstanding collaboration skills Knowledge and implementation of exam access arrangements Flexible and agile approach to meeting learning need Experience Required: Teaching Qualification (Essential) Demonstrable knowledge of neurodiversity/disability and the strategies required to maximise achievement (Essential) Understanding of the SEND Code of Practice (desirable) Educated at L5 and above in a related field (desirable) A little about QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning. QA is headquartered in London and New York. Learn more at QA.com
HOMEBASED

Student Enrolment Advisor, Customer Service Role London

Ref. : 1000008592
London (Rosebery Avenue)
London
Student Enrolment Advisor within our Compliance Team 4-Month Fixed Term Contract Fulltime Mon-Friday 9am-5.30pm On Campus Customer Service Role London Holborn Do you have experience within a busy student facing or customer support environment? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About our role You will be responsible for verifying the eligibility of prospective students to study in our institution, ensuring student documents are all in order as required. Additionally, you will guide students through the enrolment process, providing essential information and support to facilitate a seamless transition into their chosen programs. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Start date 28th April or 6th May until the end of August/ early September Bring your experience: Good administration skills with high attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, adhering to deadlines. Exceptional problem-solving skills with the ability to work on own initiative. Ability to use initiative when required. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! The successful candidate will undertake a Basic DBS check. #customerservice #administration #education #excel #qahighereducation #enrolment #london #students #graduate
EC1R 4TF

Student Enrolment Advisor, Customer Service Role London

Ref. : 1000008589
London (Rosebery Avenue)
London
Student Enrolment Advisor within our Compliance Team 4-Month Fixed Term Contract Fulltime Mon-Friday 9am-5.30pm On Campus Customer Service Role London Holborn Do you have experience within a busy student facing or customer support environment? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About our role You will be responsible for verifying the eligibility of prospective students to study in our institution, ensuring student documents are all in order as required. Additionally, you will guide students through the enrolment process, providing essential information and support to facilitate a seamless transition into their chosen programs. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Start date 28th April or 6th May until the end of August/ early September Bring your experience: Good administration skills with high attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, adhering to deadlines. Exceptional problem-solving skills with the ability to work on own initiative. Ability to use initiative when required. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! The successful candidate will undertake a Basic DBS check. #customerservice #administration #education #excel #qahighereducation #enrolment #london #students #graduate
EC1R 4TF

Student Enrolment Advisor, Customer Service Role Birmingham

Ref. : 1000008587
Birmingham (Louisa Ryland House)
Birmingham
Student Enrolment Advisor within our Compliance Team 4-Month Fixed Term Contract Fulltime Mon-Friday 9am-5.30pm On Campus Customer Service Role Birmingham City Centre Do you have experience within a busy student facing or customer support environment? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you! About our role You will be responsible for verifying the eligibility of prospective students to study in our institution, ensuring student documents are all in order as required. Additionally, you will guide students through the enrolment process, providing essential information and support to facilitate a seamless transition into their chosen programs. Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST! Start date 28th April or 6th May until the end of August/ early September Bring your experience: Good administration skills with high attention to detail. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word. Excellent written and oral communication and interpersonal skills. Managing a busy and varied workload, in a pressurised environment, adhering to deadlines. Exceptional problem-solving skills with the ability to work on own initiative. Ability to use initiative when required. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! The successful candidate will undertake a Basic DBS check. #customerservice #administration #education #excel #qahighereducation #enrolment #birmingham #students #graduate
B3 3PL

Lecturer EAP, English for Academic Purposes, Birmingham

Ref. : 1000008594
Birmingham (Louisa Ryland House)
Birmingham
Lecturer in EAP, English for Academic Purposes QA Higher Education, Birmingham City Centre, F2F & online teaching £50 per hour, sessional contract, weekend Saturday & Sunday teaching some weekday teaching may also be available. English for Academic Purposes Lecturer required on a sessional basis for our PSE, Undergraduate and Postgraduate Programmes. Are you a qualified DELTA / TEFLQ teacher with experience in teaching English for Academic Purposes to higher education students? If so….we have a great opportunity for you. About our role: Due to planned growth and subsequent increased student admissions, QA Higher Education is looking for a qualified and enthusiastic Lecturer to teach EAP to our students on campus. Our Focus is on delivery of high-quality learning and teaching to facilitate excellent student outcomes. Here’s a little of what you’ll be doing: To plan, prepare and deliver EAP and Skills modules. To mark and provide appropriate feedback on oral and written work. To attend and contribute to CPD training sessions organised internally or externally. To provide academic support to students on EAP and Skills modules. To adhere to and maintain academic standards and quality assurance within the EAP team. To provide pastoral care and support to international students on our EAP programmes. To contribute to the wider business through sharing of best practice with the wider academic community and supporting or driving business development opportunities. Bring your experience: Hold a degree and Diploma in English Language Teaching to Adults (DELTA) or equivalent (i.e., MA in TEFL/ TESOL and CELTA). Membership of the HEA would be advantageous. A little about the Team: The EAP team currently works across current university partners (Ulster, Northumbria and Middlesex, Solent, London Met) and teaches academic writing and study skills modules/programmes to all levels, from Foundation level 3 to Masters Level 7. The team is involved in a variety of programmes from standard pre-sessional to a rage of in-sessional courses, both assessed and unassessed. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. The successful candidate will undertake a Basic DBS check. #eap #lecturer #highereducation #LifeatQA #delta #TEFLQ #qahighereducation #birmingham
B3 3PL

Talent Coordinator

Ref. : 1000008638
Glasgow
Glasgow
Role: Talent Coordinator (Apprenticeships) Location: Glasgow Contract: Full time, 37.5 hrs per week Package: competitive base salary with commission Vacancy Closing Date Monday 7th April 2025 Your primary focus is to identify and place candidates for our services/programmes to successfully deliver against specific, measurable targets. Your role is within our expanding apprenticeships programme and is to engage with potential apprentices with a focus on matching against roles. Key Responsibilities Screen quality candidates using a variety of methods and work with internal/external stakeholders to deliver against targets Arrange interviews with internal team members or customers Timely and successful completion of all candidate required documentation/information in-line with regulations/governance Maintain all relevant recruitment management information and report on activity accurately Deliver high levels of customer service Experience/ Skills Knowledge of what excellent customer service means A can-do attitude Positive approach to work Microsoft Office incl. WORD, EXCEL Safeguarding QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including: an enhanced disclosure check Child Barring list check qualification checks online checks medical fitness identity and right to work All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview. We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
G2 5AH

Data Engineering Trainer

Ref. : 1000008355
Site Based
Other
Data Engineering Trainer Location: Remote Full time/Permanent You will be responsible for delivering both QA and vendor specific innovative professional Data Engineering, Data Science and AI courses to our clients. As the industry evolves you will support the design and development of new innovative training courses. Working with stakeholders to design, develop and deliver tailored training programmes to meet our client needs. Role Responsibilities: Attain a consistent Trainer Satisfaction Score (TSAT) of 88%+ Achieve ‘Meeting Expectations’ in trainer observation Conduct peer observations Capably engage with clients to understand their business need and identify an appropriate learning solution Lead the design, development, and delivery of tailored learning programmes Provide in-depth expert Data knowledge, offering insights on cross functionally when required Develop and maintain stakeholder relationships Your Experience/Skills: Communication and Teaching: Excellent presentation, facilitation, and coaching skills to effectively deliver complex technical content in an engaging manner Technical Proficiency: Expertise in data science programming languages (e.g. Python, R, PyTorch, Java) and data processing frameworks (e.g. Apache Hadoop, Spark) is essential. Proficient in PowerBi, Tableau or Qlik Data Management: Strong understanding of data modelling, ETL processes, and database management (SQL and NoSQL) to design and maintain robust data architectures Analytical Skills: Ability to perform root cause analysis, optimize data pipelines, and ensure data quality and integrity Industry Knowledge: Familiarity with cloud computing platforms (AWS, GCP, Azure) and experience working with AI/ML engineers, data scientists, and other data professionals Wider Knowledge: Desirable knowledge of data governance and managing data engineering projects aligned with business objectives
DUMMY

Experienced Finance Administrator Birmingham

Ref. : 1000008429
Birmingham (Louisa Ryland House)
Birmingham
Experienced Finance Administrator within our Accounts Payable Team Birmingham, QA Higher Education Hybrid working Do you enjoy a fast-paced growing environment, working with a vibrant and developing team? Working within our Accounts Payable Team as an experienced Finance Administrator you will be responsible for the end-to-end payment process of our commission payments for our UK and Overseas Agents. You will liaise with both internal and external customers, resolving queries as the arise. Excel Intermediate knowledge is a must for our role. (e.g. Pivots, VLOOKUP and sum if functions) Your focus: Responsibility for the end-to-end process for agents’ ledger. Which involves: Compile commission data for agents using multiple generations of complex agent contracts. Validating commission claims against statements issued and bonus claims against active incentives schemes. Processing and paying agent claims, including enforcing the authority table and posting any manual payments. Become an expert on internal policies and processes for commission claims. Resolve queries from recruiters, agents and senior management on submitted claims, the submission process, claims made, or payments sent. Responsibility for raising purchase orders, supplier reconciliations, including enforcing the authority table. Involvement/support with project work/ ad hoc support and commercial analysis Process weekly payment runs. Bring your experience: You will have a methodical approach and be able to prioritise your workload as it changes. You will be a great communicator as you will be interacting with both internal and external stakeholders. Problem solving ability is a must alongside strong Excel skills. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. #finance #student fees #LifeAtQA #highereducation #accountspayable #Excel #birmingham #hybridworking
B3 3PL

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