Technical Support Administrator

London (1-2 days onsite)

What is my purpose in this role?

Provide administration and technical support to our internal and external customers attending virtual training via an online conferencing platform.

What are my responsibilities?

*Administration of sessions – setup, modifying and cancelling 
*Host and Support sessions 
*Ownership of technical issues, escalating when required 
*Provide Reports and recordings to internal and external customers 
*Monitor and resolve email enquiries  
*Communicating with different teams  
*Session updates 
*Upskill trainers on virtual delivery 

What skills and experience are needed to succeed?

*Customer services experience within an office environment
*Experience using online conferencing platforms such as Cisco WebEx, Zoom, Microsoft teams
*Experience using IT packages such as MS Office, Excel
*Able to work within a fast pace environment

Down time

Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

How we’ll help with finance matters

In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal growth

Learning and opportunity is at the core of what we do – and that applies to you too!

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Safeguarding Statement

QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.

 This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:

an enhanced disclosure check
Child Barring list check
qualification checks
online checks
medical fitness
identity and right to work

All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.

If this is what you’re looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form - we'll be in touch with the next steps if successful

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