Student Retention Coordinator within our Registry Team
QA Higher Education, Fulltime & Permanent 
London OR Birmingham - Home Working with one day per week in the office    

Do you enjoy a fast paced, challenging environment, ideally have an education industry background or perhaps come from a busy customer service environment or perhaps a recent graduate with excellent work experience in office or retail?

About our role Our role will involve handling many different student related enquiries and you’ll be working with some complex data? Are you able to problem solve, make decisions, where attention to detail, ability to multi-task and have good Excel & IT skills are a must? If so, we have the perfect opportunity for you!   
Full training will be provided and if needed we’ll brush up your excel skills too. Please note our role is not student facing but is operational and process led.

Here’s some of what’s involved: (click through for the full JD)
Supporting the implementation and coordination of a number of administrative activities and policies in line with QA’s Student Retention Strategy.
Management of the department mailbox and responsibility for query management.
Responsibility for managing and tracking student referrals to multiple student support departments.
Supporting the implementation of new processes, procedures and working practices in order to support retention initiatives and the accurate reporting of retention statistics.
Support with the development and implementation of any systems related requirements.
Ensure the effective monitoring of all ‘at risk’ students and application of the relevant interventions and referrals across internal departments.

Bring your experience:
Extensive administrative experience ideally within the education sector
Experience of multi-tasking and delivery to agreed timescale.
Experience of managing and prioritising complex workloads
Excellent communication, organisational, problem-solving and planning skills

A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. 

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Equal Opportunities

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

We look forward to hearing from you!