Senior Systems & Infrastructure Engineer
Hybrid/Leeds Commutable Permanent

Your role:
You will be responsible for providing 3rd line technical support for the company user base across multiple locations via telephone, onsite and help desk software. You’ll solve support incidents, monitor the progress of calls from inception to resolution ensuring that end-users are informed of progress at all times. You will also be supporting IT infrastructure roll-out projects including planning and implementation.

Key Responsibilities:

• Taking control of key infrastructure projects here at QA driving the implementation of new tools and solutions with high degree of focus on AZURE architecture.
• High level of involvement with appliances and products including Cisco and Server 2019.
• 3rd line support for escalations of events that are impact QA's infrastructure
• Carry out 3rd line fault resolution for any workstation, system, infrastructure, data or telephone related problems
• Identify recurring problems and report these to the IT Systems Manager

Skills / Experience:

• Azure Cloud Computing Services (ACCS)
• Cisco R+S
• Firewall configuration
• Worked within ITIL guidelines
• Change management
• AD, Group policy definition and broadcast

This role is subject to DBS & BPSS checks.

Down time  

Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. 

How we’ll help with finance matters 

In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme. 

Personal growth  

Learning and opportunity is at the core of what we do – and that applies to you too! 

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics.  

Our people  

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a career, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this. 

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. 

If this is what you’re looking for, here are the next steps: 

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Vidita Kabbe or email me: Tim.Heaney@qa.com - happy to help! 

 #TH1 #HYBRID1