Job Title: Senior Service Delivery Data Specialist (Data Essentials Apprentice)

Reports to: Service Delivery Team Lead

Business Area:Apprenticeships

Location:Home Based/Hybrid (some customer facing travel required) 

Contract: Fixed term contract for the duration of a Data Essentials Apprenticeship (duration of apprenticeship approximately 17 months)

About QA:
QA believes the future belongs to organisations that are able to learn, master and apply new skills at speed and scale, combining the power of human and machine intelligence.

QA delivers tech learning solutions for cutting-edge skills development, flexible training options, and expert-led courses to drive innovation. We do this across 4 modalities, Apprenticeships, Instructor-led training, self-paced training and hands-on labs.

Job Purpose:
You will be responsible for bringing a data focus to the management and maintenance of strong relationships with members of our external and internal client teams, creating value from data for the wider benefit of customers as part of Service Delivery output.

Data sets created within this role will be used to support proactive risk management, process improvement and enhance Service Delivery function data provision to deliver exceptional customer service and maintain strong internal and external partnerships.

As part of this role, you will engage with senior stakeholders within the customer organisation, acting as a trusted advisor and maintaining strong relationships.

A Day In the Life:

You will:

• Liaise internally with colleagues to ensure all quality standards are achieved
• Support with contractual risk areas, overseeing and monitoring customer contract commitments and KPIs, as relevant, creating reports to assist with these processes.
• Drive process improvements to enhance data efficiency and service delivery.
• Create and maintain project plans and track progress to ensure successful delivery of data focused projects
• Maintain strong relationships with members of the client team
• Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events
• Develop the ability to design, develop, and deliver clear, compelling, and actionable visual representations of data and insights.
• Escalate risks to ensure appropriate action is taken to mitigate them
• Deliver high levels of customer service to assist the wider sales team in developing strategic clients
• Your role will also involve identifying and mitigating risks, initiating process improvements, and maintaining strong relationships across QA to support overall objectives. 

Experience required

• Experience of working in a fast-paced customer facing role or operational background.
• A strong interest and some competence in data visualisation and presentation, experience with Excel/PowerBI and other industry standard tools desirable.
• Previous Service Management/Service Delivery experience within an L&D setting desirable

And what can we offer you?

Competitive salary with a whole host of excellent benefits!
3 full training days from a wide range of courses
Continuous performance development
2 days off for charity work
Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners)
Work with some of the biggest brands there are! 

Equal Opportunities:

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

At QA, we’re 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it’s our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.

QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.

This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:

·       an enhanced disclosure check

·       Child Barring list check

·       qualification checks

·       online checks

·       medical fitness

·       identity and right to work

All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.

The closing date for the role is the 13th January 2025.  

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