The Role: Lab Operations Specialist (Cloud Academy)

Location: London, Remote

Contract: Permanent, Full time, 37.5 hrs per week

Package: competitive + benefits

If you are a highly motivated individual who enjoys keeping up with the latest trends in technology and you pride yourself in being able to fix technical issues, we would love to talk! This role gives you hands-on experience with the latest technology in the cloud, AI, DevOps, and more. You will stay up to date and hone your critical thinking and technical troubleshooting skills, all while having a direct impact on our learners from around the globe.  

Cloud Academy labs provide learners with sandboxed environments for learning about cloud technologies, AI, software development, DevOps, and more. As the pace of cloud adoption and technological advancement accelerate, our labs need to be updated and maintained to continue to provide best in class hands-on learning experiences. In this role, you will be part of a close-knit team.

Role Responsibilities:

• Interface with the support team through our support ticket system to resolve reported lab issues (vendor UI changes, clarifying instructions, template deployment failures, access control errors, and other technical issues) 
  
• Monitor internal dashboards and other means of proactively identifying and resolving issues within labs 
  
• Aid in the development of tools to automate tasks 
  
• Contribute to lab content peer reviews to ensure quality of content before labs are published 
  
• Participate in lab team meetings and contribute to lab product feature requests and prioritization discussions 

Skills & Abilities 

• Experience with a programming or scripting language (Python preferred) 
• Demonstrated ability with at least one cloud vendor (Azure, AWS, or GCP) 
  
• Strong command of the English language (written and verbal) 
  
• Experience with Infrastructure as Code (Terraform, ARM templates, Bicep, CloudFormation, Deployment Manager) 
  
• Comfortable working at the command line in Linux and with containers (Docker, Kubernetes) 
  
• Familiarity with access control mechanisms for one or more cloud vendors (IAM policies, role-based access control)

Benefits:

• Competitive salary 
• Full benefits
• Four weeks of paid vacation per year (that increases to five weeks after two years with the company!)

We value diversity and are an equal opportunity employer at Cloud Academy. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this is what you’re looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form.

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