Infrastructure Technician Digital Learning Consultant

Job details

General information



Vacancy details

Talent pool

Delivery - Learning Support Technical


Infrastructure Technician Digital Learning Consultant

Contract type

QA Ltd Permanent

Job advert

Infrastructure Technician Digital Learning Consultant

Home Based


You will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme.


Skills and Experiences: 

  • Have an organised approach with the ability to handle a large caseload of learners.
  • Strong written skills are essential due to the data recording/written feedback element of the role.
  • You also need to have the ability to motivate learners as well as work to strict deadlines.
  • A key part of the role is to provide learners with feedback and support on IT Support concepts. It is therefore important that you have:
  • Recent industry experience working in an IT support environment
      - Installing, configuring, deploying, managing and troubleshooting such as      
  •    - Windows and Linux clients and Servers
       - Working with Cloud platforms such as Azure, AWS and Office 365
        - Excellent Networking and Operating Systems Skills
        - Proficiency in basic Hardware setup and configuration
  • Excellent communication and coaching skills
  • Self-motivated with a customer centric focus
  • Ability to diagnose learner needs and adapt to their requirements in a remote environment
  • Guide and influence issue resolution
  • Strong planning and organising skills
  • Ability to solve problems using experience and knowledge to overcome barriers
  • Effective use of remote intervention
  • Skilled in delivering motivational, balanced and constructive feedback
  • Attention to detail with strong administrative skills
  • Able to manage own time and prioritise appropriately

What we can give you:

  • Access to free QA training courses to continue your personal development
  • Time off to support the charities you love
  • Access to innovative delivery methods, and exciting course material
  • Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge
  • Receive specialist coaching and support from your education leaders

A little more about QA:

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations

Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please email

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

Vacancy location


UK, Other, Home Based

Employment details


Competitive + benefits