Human Resources Administration Lead, London Based
QA Higher Education, Hybrid working

QA Higher Education – we are a fast-paced growing higher education business. We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.

As our People Operations Specialist, you’ll be the face of the People team to our customers. You’ll be responsible for supporting people through the moments that matter during the employee life cycle. You’ll be their first point of contact, and you’ll provide a high quality and customer focused service whilst always trying to make things better.

You’ll lead on a specialism of either compliance and data integrity, or employee experience including coordination of internal Learning and Development. You will also manage the way we do things for areas spanning the entire employee lifecycle. You’ll work closely with the People Operation Coordinators, making sure the team have all the information they require to deliver a great service and will always be looking at how we can improve what we do.

Here’s a little of what you’ll be doing (please click through to read the full job description):
Specialise in either compliance (visa, sponsorship and background checks) or employee experience (L&D, wellbeing, people awards and engagement insights) supporting the People Management team with administration and coordination gaining the knowledge needed to grow as a subject matter expert
Provide accurate and timely advice in line with policy and processes dealing with a variety of queries via email, phone or in person
Process a range of operational tasks for our customers as well as ensuring that the guidance for these processes is up to date and fit for purpose
Provide operational support to other teams within the People Team and be the key point of contact for sharing information between teams
Building team knowledge on key processes or complex queries and training new team members
Review the vetting requirements for all roles, challenging where necessary and providing advice and guidance on the legalities of the checks
Be confident and competent in Right to Work legislation, compliance and basic sponsorship advice and guidance.
Ensure adherence with current employment legislation, proactively taking the time to keep up to date with any changes and communicating this to the wider team.

Bring your experience:  
Proven experience of working within a varied and fast paced People team an understanding of key employment laws, legislation, HR policies and processes
Experience of using a variety of HR systems and the usual Microsoft office suite of products
Demonstrable knowledge of data protection principles to ensure compliance environment
CIPD level 5 qualified or working towards the qualification

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A little more about QA Higher Education

Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. 

Equal Opportunities at QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.