Customer Success Specialist

Job details

General information



Vacancy details

Talent pool

Operations - Customer Service


Customer Success Specialist

Contract type

QA Ltd Permanent

Job advert

Customer Success Specialist


Hybrid working - Cheltenham office and WFH


QA has been a market leader in the technology training arena for many years and right now we are in a period of rapid growth! It’s an exciting time to be part of the team as we invest heavily in the development of our delivery capabilities including our platforms, products and our people.


You will be acting as first point of contact and providing high quality
support to specified clients your focus will be to co-ordinate
internal resources to ensure key tasks are delivered in line with
required learning outcomes and in accordance with contract terms.



Your Skills and Experiences:

  • Ability to build rapport across a range of client
  • Experience within a highly client-centric environment,
    servicing a wide range of offerings
  • Strong data analysing skills
  • Ability to see trends and act upon them
  • Comfortable working independently in a high pressure
    environment whilst maintaining a professional approach
  • Strong organisational skills with ability to prioritise
  • Ability to resolve or offer solutions to straight forward
  • Breaks problems into manageable pieces and
    understands the barriers to overcoming them
  • Strong team player who enjoys collaborating to jointly
    achieve success
  • Excellent attention to detail and quality, whilst multitasking
  • Working to tight deadlines with high levels of
  • Experience of suggesting improvements to business
  • Proficient in using IT systems e.g. Client Relationships
  • Proficiency in Microsoft Office – competent use of Excel
    using vlook up, pivot tables desirable



What we can give you:
Access to free QA training courses to continue your personal development
Time off to support the charities you love
Access to innovative delivery methods, and exciting course material
Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge
Receive specialist coaching and support from your education leaders


A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations


Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please email


At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true our mission by ensuring that our place can be anyone’s place.

Vacancy location


South West, Gloucestershire, Cheltenham, Delta House

Employment details


Competitive + benefits