Customer Service Coordinator

Job details

General information



Vacancy details

Talent pool

Operations - Customer Service


Customer Service Coordinator

Contract type

QA Ltd Permanent

Job advert

We’re expanding! We’re getting busier and busier!


So much so, that we now need additional amazing people to work in our Customer Service Department in Swindon as Customer Service Coordinators.


You’d be the first point of contact for our Learners and our corporate-clients, answering any queries that they may have, signposting them where required, and ensuring that our Learners’ schedules and new-starter documents are all handled in a timely and accurate manner.


You could come from any background, and although we’re not looking for someone who ticks every box, we do need our Customer Service Coordinators to have superb customer-service skills, a proficiency with MS Office applications, and great admin abilities.


At QA, we love to reward our people! On top of your salary, we offer:

  • 27 days annual leave plus bank holidays
  • Asuperb Gymflex scheme
  • Medicash – which is where we’ll pay you back when you go to the dentist or physio and give you access to a virtual GP
  • Refer-a-Friend Scheme, where you could earn up to £500 per successful referral.
  • 3 days for studying, plus access to a massive number of courses (worth up to £3K each!)
  • You can also take 2-days to do something charitable plus receive a range of discounts with our BenefitsHub!


As QA is growing, we’re lucky to be able to offer our fabulous people clear career progression, which is why so many of us choose to stay! There’s a huge wealth of opportunity to move around the different areas in QA. We also enjoy our fantastic rewards and recognition awards, which really helps keep motivation levels going. After all, who doesn’t like being praised for working hard?


Location: This is a hybrid role, with 2 days in the office and 3 from home.

Hours: 9.00am to 5.30pm Monday to Friday


Closing Date: July 18th 2022


At QA, we celebrate difference. We have a relaxed dress code and a friendly vibe. We have a lot of wonderful groups to join and will offer you a buddy to help get you acquainted with your new colleagues when you start.


We welcome applications from any and every background. Please do let us know if you have any reasonable adjustments you need. To apply, click and fill in our easy to fill application form with your CV. Want a chat before you apply? Find me on LinkedIn: Charlie Crick – happy to help!

Vacancy location


South West, Wiltshire, Swindon