Apprentice IT Service Desk Technician
Leeds, Onsite

About the Position:

Are you someone who’s looking to get started in a brand-new career, or wants to take a shift in their current one? If you’re looking for an exciting opportunity in an IT department with a progressive Team and Company, where you can really develop new skills and start a rewarding career this may be the perfect role for you!

You’ll be joining QA as an IT Service Desk Apprentice for our IT Team, providing support with various support tasks that are vital for our efficiency and continued success. Also working as part of our wider IT team, you’ll play a key role in the continued growth of QA.

You will provide 1st line support to internal and external customers. Being the first point of contact, you will to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress.

As this role is based at the QA HQ you will give support via telephone and also in person desk side.

Key Responsibilities

• Supporting colleagues who will be calling the dedicated QA IT Helpdesk number with issues their access right, application faults etc.
• Provide 1st line support to internal and external customers & being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible.
• Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues.
• Escalate incidents where required to 2nd and 3rd line teams.
• Display excellent customer service and maintain outstanding customer satisfaction levels

About You:

• Confident on the phone and will have an interest in IT/Computing possibly have built your own PC's or are supporting friends and family with their IT issues and wish to make this into a career.
• You’ll need a positive attitude towards getting the job done, while working to support the people services team, a desire to learn and provide an excellent service.
• You will have the ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress.
  
  

What's in it for me

On top of this, receive QA’s outstanding benefits package:

27 days annual leave plus bank holidays

3 dedicated study days

Access to 1500+ courses (worth up to £3K each!)

Medicash – cashback for dentist/physio etc.

Free virtual GP appointments

2 charity/volunteer days

£500 referral scheme

A superb Gymflex scheme (ask us about this!)

Our own BenefitsHub to receive loads of discounts

About QA

It’s an exciting time to work with us at QA! We're on a mission to help organisations future-proof their workforce by equipping them with the latest data science skills. We’re proud to be the UK's leading tech training company and a major player in the US.  We've partnered with 96% of the FTSE and many Fortune 500 companies to bridge the gap between skills and business impact. We've helped over 1 million learners develop in-demand data science skills and get the results they're looking for.

We believe that learning shouldn't happen in a silo. That's why we design tailored learning programs that connect across departments and keep learners engaged through collaborative, cohort-based learning. Our unique approach combines the best of apprenticeships, instructor-led training, and self-paced learning to ensure a well-rounded, deep and immersive learning experience.

If all of the above sounds good to you, we’d would be happy to hear from you.  To join our team of passionate trainers and help shape the future of data science education please visit https://www.qa.com/about/careers/ to learn more about QA.