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Newest vacancies
Customer Service Coordinator
Ref. : 1000007287
Swindon
Wiltshire
The role: Customer Service Coordinator Location: Swindon, hybrid: 2 - 3 days in office. Contract: Full time, 37.5 hrs per week Package: competitive + benefits At QA, our Customer Service Coordinators are all great listeners, excellent communicators and dedicated team-players. In this entry-level role you’ll provide support to colleagues, stakeholders and learners, assisting them with the delivery of our services/programmes. You’ll be the first point of contact and will provide high quality support and coordinate internal resources. The role in more detail: Your day will always start with a catch up with the rest of the team to keep everyone in touch on those days you’re not together and to make sure everyone has the support they need for the day. You'll spend your busy day supporting our contracted customers by email and phone and guiding them through their booking journey – from finding the right course for them right through to making sure they enjoyed the session. You'll use our set of well-documented processes to navigate your way through a steady flow of enquiries and provide the customer a thorough and helpful response. You will be providing quotes, making bookings, and supporting with general course queries – getting to be on the front line of our amazing account teams to provide a provide a great customer service to our customers while building up lasting relationships, both internally and externally. Your great communication skills and spot-on attention to detail will wow the customer in each interaction. On the 2-3 days a week you spend in the Swindon office, you'll be supported in-person, by a wonderful bunch of colourful characters and you'll get the opportunity to really immerse yourself in a very community-minded team. So, what do you need to be successful? A passion for delivering great customer service Proficiency with MS Office applications Great free-typing skills Happy to work to tight deadlines Be adaptable and a quick learner Be happy to work within a bustling office environment. What QA does: At QA, our mission is powering people’s potential. We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, IBM as well as small organisations to give them the competitive edge in the digital world of today. We're also Microsoft's biggest training-partner globally. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
SN5 7WZ
CYBER TRAINER
Ref. : 1000007106
Cheltenham (Delta House)
Gloucestershire
The role: Cyber Trainer Location: Cheltenham - Commutable OR London - Commutable Working environment: Virtual + In-person Training, travel is required Contract: Full time, 37.5 hrs per week Package: competitive + benefits About the role: Deliver high quality learning events to all of our learners in a variety of settings i.e., Classroom, Virtual and attended from anywhere. The portfolio topics can be standard or customised professional. Share your expertise internally and externally and build positive relationships. Applicants must hold or be prepared to undergo Developed Vetting (DV) once in post as requirement for this role. About you: Ideally you will be qualified in one or more Cyber certifications If you have experience delivering accredited training both classroom and virtually, demonstrable success of managing and resolving learning environment issues, are creative and innovative in selecting and adapting strategies to help our learners learn then this could be the role for you. Our competencies for delivery include: Ethical Hacking General Cyber Skills Cryptography Malware Reverse Engineering A knowledge of Training Development (desirable) A ‘day in the life’ of a Trainer Most days you’ll be delivering engaging learning events/training sessions/workshops to our learners in a classroom or virtual setting, with cohort numbers from 8 people plus. You’ll be sharing your subject matter expertise and knowledge of working in industry. Other days you’ll design and develop new learning materials based on client briefs and work on developing your own skills and knowledge to keep your expertise fresh. A little about QA: At QA, our mission is powering people’s potential. We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
GL53 7TH
Client Relationship Director
Ref. : 1000007356
Manchester (St James Buildings)
Lancashire
Client Relationship Director (L&D/Training Sales) Location: Manchester commutable Role requires undertaking DV Clearance The Role: You will develop existing large scale customer relationships to deliver complex solutions and maximise client success. You’ll lead key client accounts and relationships either directly and/or through account team(s) to ensure growth and retention whilst maintaining QA’s commitment to service excellence. We Deliver: At QA, we’re tackling the issue of the nationwide shortage of digital skills head-on and have partnered with the likes of FTSE 350 companies to help provide solutions for these much-needed training shortages. We’re talking BIG business! As a Client Relationship Director, you’ll be engaging new clients and convince them to invest further into our suite of solutions. Key Responsibilities: Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield. Prospect for new revenue streams whilst maintaining and growing existing lines of revenue . Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients. Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning the process end to end. Deliver the highest levels of customer service which lead to long-term, commercial relationships at a senior and strategic level. Key Skills / Experience Required: B2B consultative new business sales Dealt with both internal and external stakeholders at c-suite level Excellent communication skills - both verbal & written DV clearance is required for this role (or the ability to go through clearance) SEE URL BELOW https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels Desirable: Educated to NVQ level in Learning & Development (L&D) Consultative sales in L&D About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
M1 6FQ
Senior Learning Specialist - S/W Development
Ref. : 1000006028
Cheltenham
Gloucestershire
Principal Learning Specialist: Software Engineering Training Specialist About QA: QA is the UK’s leading tech training and talent solutions organisation. We provide a comprehensive suite of services to help individuals and companies be winners in the digital revolution. Our unique combination of world-class digital and live skills development capabilities with proven workplace outcomes put us in a strong position to help close the global digital skills gap. We're actively breaking down the current landscape of learning and establishing a better one - you can make a difference with us and help transform lives by joining our Learning Revolution. Specialist/Trainer to design, deliver, develop and customise professional learning courses (or portfolio topics) within the Government Sector, whilst building positive relationships and sharing expertise internally and externally. About the Position: Responsible for the design, development and delivery of professional learning courses (or portfolio topics) to individuals and organisations. Manage key stakeholder relationships, internally and externally, offering subject expertise for business development and improvement purposes. About You: Practical knowledge of two or more of the following languages, technologies, and frameworks, etc. in each category. Operating Systems: Linux, Microsoft Windows, Mac OS X, Android, iOS Cloud platforms: AWS, GCP, and Microsoft Azure Programming languages: C family (C, Modern C++, C#), Python (3.x), Java, Rust, Scala and Go Server-side languages/frameworks: PHP (Laravel, Cake etc.), ASP. Net, Node.JS, Spring, Ruby on Rails, Django, Flask Client-side technologies: HTML5, CSS3, JavaScript, Angular, React etc. Scripting languages: PowerShell, Bash, Perl SQL relational databases: MySQL, Oracle, MSSQL, MariaDB, NoSQL databases: MongoDB, DynamoDB, Elastic Miscellaneous support technologies: essential networking, regular expressions etc.
TBC
Apprentice People Services
Ref. : 1000007358
Slough
Berkshire
Role: Apprentice People Services Location: Slough - Hybrid ( 2-3 days a week) About QA: QA is the UK's leading provider of tech and digital skills, including funded workplace learning programmes and apprentices. We’re currently on an exciting growth trajectory and are looking to welcome an Apprentice into our internal recruitment team. We offer hybrid working (1/2 days in office) so when you’re not in the office, you can work from home. We play a key role in tackling the UK’s alarming nationwide shortage of digital skills head-on, and partner with most FTSE 250 companies to help provide innovative solutions for these much-needed training shortages. We’re talking some of the largest global brands! About the Position: Are you someone who’s looking to get started in a brand-new career, or wants to take a shift in their current one? If you’re looking for an exciting opportunity in an office environment with a progressive Team and Company, where you can really develop new skills and start a rewarding career this may be the perfect role for you! You’ll be joining QA as an Administrator Apprentice for our People services Team, providing support with various admin tasks that are vital for our efficiency and continued success. Also working as part of our wider HR team, you’ll play a key role in the continued growth of QA. Key Responsibilities: Support the PS team with the initiation and progress of background checks including employment references, Right to Work checks, criminal disclosure and BPSS checks. Support with required disclosure check renewals and new checks as identified by the PS team leader or the business. Check the background check portal on a daily basis, updating relevant systems and informing employee and line manager when clearance has been received. Initiate any risk assessment following unclear checks, escalating to PS Team Leader for sign-off. Maintain Sostenuto (SOS) call management system, ensuring that all calls and queries are logged, responded to where necessary and the appropriate audit trails are available About You: You’ll need a positive attitude towards getting the job done, while working to support the people services team, a desire to learn and provide an excellent service. Excellent attention to detail. Computer literate and proficient with Microsoft Office; Outlook, Teams, Excel, Word, etc. Great written and spoken communication skills.
SL1 1SG
Human Resources Compliance Officer
Ref. : 1000007357
Slough
Berkshire
Human Resources Compliance Officer Location: Slough (Hybrid 2- 3 days a week in the office) Competitive Salary You’ll be the face of the People team to our customers. You’ll be responsible for supporting people through the moments that matter during the employee life cycle. You’ll be their first point of contact and you’ll provide a high quality and customer focused service whilst always trying to make things better. As the People Services Compliance Officer, you will support with all compliance matters relating to right to work, immigration, disclosure and BPSS checks and Ofsted requirements. Key Responsibilities: Support your manager with all compliance obligations throughout the PS administration process. Work closely with your manager to ensure the business remains compliant within its legal requirement for Ofsted, disclosure and BPSS checks, right to work and immigration and all related administration processes are adhered to with the support of regular reporting and monitoring. Work closely and proactively with the PS team to ensure appropriate RTW checks have been carried out correctly for sponsored workers and others with an immigration status before they start work/extend contract/switch to another visa category. Lead on the visa application process for staff, including issuing certificates of Sponsorship (CoS), ensuring the manager and applicant are kept up to date with progress. Verify Employer Checking Service (ECS) checks and ensure Positive Verification Notice expiry dates are inputted on the HR system, escalating any Negative Verification Notices for appropriate action. Continued monitoring of; Right to Work, Immigration & UK legislation compliance. Verify accurate input of nationality, passport details, Right to Work permission, and visa expiry dates on HR System. Future visa expiries, proactively tracking, following up and actioning where necessary, escalating where required. BPSS compliance for employees with access to government data both inside and outside of the UK. Correct disclosure levels Experience required: Proven experience of working within a varied and fast paced People team environment. Working knowledge and understanding of immigration legislation, UKVI Points Based System, Sponsorship and Right to Work rules, with a willingness to learn and develop. Ability to follow and ensure compliance with processes. Ability to work independently and use initiative to develop methods for tracking and monitoring compliance. Experience of delivering high quality customer service. Experience of Microsoft office suite with intermediate MS Excel. CIPD level 3, equivalent HR Qualification or experience
SL1 1SG
Lecturer BSc DTS (L4-6)
Ref. : 1000007355
UK
Other
Lecturer - BSc (Hons) Digital and Technology Solutions Home based (occasional travel) Competitive Salary and Benefits What will I be doing? At QA we work with industry leading clients to deliver innovative degree apprenticeship programme's across a range of computing subjects such as software engineering, cloud, data science etc. (see module list below). As an experienced Higher Education Lecturer and industry practitioner with a strong passion for education, you will contribute to the progression and academic achievement of our learners through sessional delivery of workshops, marking, content development, module leadership, and where appropriate, project supervision. Your focus/Essentials: *Experience of teaching and marking in more than one of the topics listed below. *Relevant postgraduate qualifications *Recognised IT qualifications OR substantial professional experience covering some of the topics listed below. *Experienced in online delivery methods. *Experience of working with work-based learners *You will be able to teach in at least ONE of the specialism areas as well as some of the core modules. Teaching at Level 4 Data Communications & Network Security Software Engineering Fundamentals Technology in the Organisational Context IT Project Management Data Modelling and Database Design Teaching at Level 5 Cloud Solutions and Architectures Cyber Security Practical Data Analytics Business Systems and Processes Business and Delivering Change (Consulting Specialism) Software Engineering and Agile (Software Specialism) Switching and Routing (Network Engineering Specialism) Principles of Data Science (Data Analyst Specialism) Teaching at Level 6 Practical Research Proposal Contemporary Issues Developing Technology Strategy Consulting (Consulting Specialism) Software Engineering and DevOps (Software Specialism) Applied Data and Visualisation (Data Analyst Specialism) Advanced Network Design (Network Engineering Specialism)
TBC
Events Coordinator, Part-time, London
Ref. : 1000007078
London (Rosebery Avenue)
London
Events Coordinator for our Higher Education Students London, QA Higher Education Part-time 18.5 hours per week, hours variable About our role: As Student Relations Coordinator you will have the ability and knowledge to deliver an outstanding student experience facilitating, supporting and encouraging student engagement in social activities and events. You'll play a vital role in facilitating the Student Activities Association working closely with volunteer student ambassadors and student social clubs to ensure best practice in all areas of the student-led provision Here’s a flavour of what’s involved: (training provided, click the link to read the full JD) Organise student welcome and orientation week events, such as Freshers’ days, working with the Course Directors to timetable agreed activities. Planning and attending external events/trips with students; undertaking risk assessment prior to event/trip. These events often occur outside of normal campus working hours. Encourage and positively promote student engagement in student-led activities and events providing training and support to equip student event organisers and volunteers with the skills to run successful activities. be responsible for the delivery of events and activities at London campus. Embed British Values in events/ activities/ communications. Maintain an awareness of low-cost or free events, activities and social opportunities for students in the Manchester, Birmingham and London areas, raising awareness and promoting accordingly. Foster links with local businesses and facilities to source discounts and special offers for students Bring your experience: Practical experience of planning and delivering events. Practical experience of working with international students and understanding of cultural diversity is desirable but not essential. Excellent communication skill Ability to engage and motivate students. A little more about us:. QAHE is a private UK higher education provider working in partnership with universities, colleges and education specialists in the UK to recruit, market and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 2,000 students from all over the world, graduating over 800 students in 2016 and providing over 25,000 hours of teaching per year across five UK locations. Apply today - Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We look forward to hearing from you! #events #studentsuccess #studentexperience #highereducation #LifeAtQA #London
EC1R 4TF
PROJECT MANAGEMENT TRAINER
Ref. : 7270
Home Based
Other
Role: Project Management Trainer Location: South East, Home Counties, South West, London various (Hybrid) QA has been a market leader in project and programme management training for many years and right now we are in a period of rapid growth! It’s an exciting time to be part of the team as we invest heavily in the development of our delivery capabilities including our platforms, products and our people. We have a great team of world class trainers who are passionate about customer service and personal development. We are looking for people who have outstanding core team values, understanding that our diversity makes us stronger, that we will win as a team and that we make a real difference to our learners. Your key focus will be the delivery of our project and programme management courses, both standard and bespoke content. Ensuring that our learners leave us with a sense of achievement and an improved capability for working in project and programme environments Skills and Requirements: You will a Project and/or Programme management Trainer/Educator You should hold a recognised project management qualification APM PMQ PRINCE 2 Training delivery experience to both in person to delegates and remote You will be an excellent communicator and thrive working in a collaborative team You will be passionate about providing excellent customer service About QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
HOMEBASED
Operations & Resourcing Specialist
Ref. : 1000007354
Home Based
Other
Role: Operations and Resourcing Specialist Location: Slough (hybrid) FIXED TERM CONTRACT - 12 months Your primary focus is to support with the recruitment and daily operations of Freelance trainers used within the business. Job Description: Support the Freelance & Engagement manager with the completion of the recruitment process from pre-screen to onboarding and vetting, and ensuring all information is recorded accurately Deliver excellent levels of customer service which results in positive feedback from both internal and external stakeholders Assist with creating/writing job adverts and post on relevant/available media channels to increase/drive candidate attraction Assist with data analysis and reporting in areas such as freelance quality & evaluations and freelance spend using PowerBI and internal reporting systems About you: Ideally has experience within a recruitment role, dealing with internal or external stakeholders by email, telephone and face to face Communication and building relationships with a variety of stakeholders of all levels both internal and external Ideally has a knowledge of the recruitment cycle from taking initial role brief, candidate attraction and screening to candidate management/placement Understanding of what ‘good’ customer service is Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place At QA, we’re 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it’s our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.
HOMEBASED
Senior DevOps Trainer
Ref. : 1000005911
Site Based
Other
The role: Senior DevOps Trainer Location: Home based/Remote Contract: Full time, 37.5 hrs per week Package: competitive + benefits Are you a DevOps and software professional with industry experience? Do you have a passion for teaching others and looking for a new career move? Then QA could be the perfect place for you! We're a UK leading tech training provider delivering high quality programmes to our learners and we need more people like you! What is the main purpose of my role? You will be teaching and delivering high quality DevOps programmes as part of the overall apprenticeship programme delivery with the opportunity to deliver Software Engineering programmes. What are my responsibilities? *Deliver high quality teaching and learning to individuals and groups, as required *Responsible for delivery curriculum (concept, content) *Deliver immersive learning experiences, ensuring engagement through use of collaboration tools *Act as a facilitator during learning interventions (including coaching of cohorts) *Contribute to improvements to the Scheme of Work, Lesson Plans, teaching and learning materials and resources to meet the qualification requirements *Contribute to business success by identifying and proactively pursuing opportunities for improvement *Contribute to business success by driving the completion of learner evaluations and identifying and referring opportunities for improvement *Ensure programme delivery is in line with Apprenticeship Standards What will I need? *Strong technical DevOps overall knowledge and experience/background *Cloud experience (ideally AWS, but if not GCP or MS Azure also satisfactory) *Hands on experience with DevOps tools such as Jenkins, Docker, Git *Software programming experience within Python, Java *Desired experience with Kubernetes, Ansible (not essential)
DUMMY
Learning Design Manager
Ref. : 1000007351
London (International House)
London
Role: Learning Design Manager Location: London (hybrid) QA has an exciting opportunity for a Learning Design Manager to join the business at a key stage of its growth. In this role you will collaborate with team members and subject matter experts to understand the source content. Your main responsibility will be to design and script high quality, engaging and innovative blended learning programmes. You will work on a variety of QA’s core products and bespoke courses for individual client requirements. You will work closely with production teams who will design and create the assets for courses, support the Senior Learning Design Manager with the day-to-day activities of the Learning Design Team, and coach and mentor. Responsibilities: Line management of learning designers. Embed the practice of learner-centric design with an Agile approach to development. Build strong working relationships with Subject Matter Experts (SMEs) to gain in depth understanding of course content, learning objectives, and learners’ requirements. Design and storyboard engaging digital learning content and assets in collaboration with SMEs. Apply active learning design principles to develop learners’ skills, knowledge and behaviours. About you: Experienced people manager supporting and guiding team members to work to a high standard, within budgets and deadlines. 5+years’ experience in learning design: designing, scripting, and developing pedagogically robust online courses and activities. Track-record in managing your workload – working on projects concurrently to defined timescales and budgets. Practical know-how on VLE/LMS content creation and management. Practical know-how on rapid learning authoring tools. A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of Circus Street, Cloud Academy and QA. #LI-AW1 #LI-hybrid
E1W 1UN